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Mail.com / 1&1 Mail & Media
reviews & complaints

Mail.com / 1&1 Mail & Media
reviews & complaints

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18 complaints
2 resolved 16 unresolved
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M
7:53 am

Mail.com / 1&1 Mail & Media - General issues

I originally bought a subscription to mail.com and downloaded the app. I realized I had just become vulnerable, and the extra bells and whistles didn't work with my system. Several consumer complaints made me realize this was a mistake. I subsequently canceled said subscription, and heard nothing back. They took out another $19.95, unauthorized, even after I canceled.

Desired outcome: I need a refund. Thank you.

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Mail.com / 1&1 Mail & Media - mail.com and cancelled premium service

Dear Sir/Madam
REF: Complaints Re: C957069983 Re: C957069983 C957069983 C957069983

Your premium support have had 5 months to resolve your miserable software issue on logon into my account. Time deadlines mean nothing to them, yet they are very good ignoring repeated requests to solve their own problem so I am not inconvenienced every time I login to access emails! as you can see they cannot even manager to get the complaint number right there are 2 complaints about this issue and their total lack of interest if fact the phrase arrogance fits them better!.

So having read the reviews about your complaints handling it seems it is your company policy to continually hack customers off! by doing nothing now this is your chance to prove them wrong.

Desired outcome: REMOVE THE OFFENDING LOGIN SCREEN!!

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D
4:13 pm

Mail.com / 1&1 Mail & Media - email

Free EMail. ya for them to take from you, I had the setting for unlimited and they says OO 65GB but to my shock today, found out my emails only go back 1 year! I've been signed up since 2000, So my point of using this service was to keep all emails, currently I'm using about 65 mb for 1 years worth so i highly doubt that i hit the promised 65GB, I've never attached large files. never used a pop3 program. I stay away, 18 years of emails, why they didn't send me a email, was mostlike deleted by them. This whole this advertising free unlimited bullshit, Ive should of know better than to trust a free account. DONT USE FOR LONG Term or just skip this service . 18 years gone. great. always backup but they don't provide a option to downloads messages expect pop3, which is a premium service.

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10:16 pm
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This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - email

Over 10 years with this "so-so" company, mail.com I was a customer before mail.com, when it was GMX.com Now, in the past few months, my five email accounts are all having issues. mail.com is LYING to customers, falsely accusing them of being spammers, hackers, anything. CS reps sound like drug addicts and have no knowledge of customer service or computer...

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12:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - mail.com blocked access to my account

I am an extremely upset premium subscriber. On Thursday night, the access to my account was blocked, as you term it, for suspicious activity. Despite submitting several contact forms asking to be unblocked, I was not unblocked until late in the day on Friday when I finally called customer support. Now I am missing almost 24 hours worth of email, and I wa...

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Mail.com / 1&1 Mail & Media - free email platform

I tried to access my free account that I've had for more than a year with MAIL.com on July 1, 2019. When I entered my password an alert popped up on the screen telling me that because of "suspicious activity" my account had been blocked. "For my protection" they asked me to change my email account password. I tried to do that but the Mail.com system refused the password. The system said the answers for the security questions were incorrect. I contacted customer support and all I received were pre-written messages that told me to take the same actions the advisory message on the screen did. Nothing worked. When I contacted customer service after 2 days of trying to access the account their response changed. They said they didn't have record of my account. They asked for all kinds of information to prove it existed in the first place.

Mail.com blocked my account. Now they can't even find it. This platform is not secure and there is no customer service. They are better, more secure free email platforms. Avoid MAIL.com.

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W
8:23 am

Mail.com / 1&1 Mail & Media - I got hacked but they refuse to help me

I would advice you all to delete your mail.com mail addresses and find a more trustable mail service. Here is why:

My mail address which I used for 6+ years got hacked today. They changed the contact mail address and I cant remember the secret question's answer.

I've provided mail.com my ID Card's photo and sent that photo via the original contact mail adress(the original and the first one, which hackers changed into another email)

but mail.com's customer service just said they can't help me. I should follow password recovery steps which I already clearly told them I tried every single possibility but hackers already blocked those ways.

Long story short : if your mail.com account is hacked. it's not your mail address anymore according to mail.com customer services. Use another mail service. Don't lose your valuable information with mail.com

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12:04 pm

Mail.com / 1&1 Mail & Media - webmail services

This webmail is the worst in the world. Stay away from them.
You have no control over your account. They decide for you how you should use their mail services. They just decided to block my account for no reasons. I reached out to their customer services without any success. No flexibility. No communication. No support.You can't solve anything with Mail.com. Their definition of support is to block your account without any warning and/or explanation. Their support is totally absent. Their customer services couldn't care less of your situation and not willing to help you out. They told me "too bad."

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5:58 pm

Mail.com / 1&1 Mail & Media - spam is rampant!

Out of the blue, one of my mail.com email accounts was FLOODED with very offensive spam. I keep moving them to the spam folder, but they keep coming, increasing more and more every day! I tried writing customer service, but just kept getting canned responses that didn't even address the problem. I have to clear out hundreds of spam messages every day. These are all easily identifiable spam messages. There is no excuse for mail.com not filtering better. I will be moving away from mail.com as quickly as I can.

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3:53 am
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Mail.com / 1&1 Mail & Media - appalling service!

I think they should stop running their business. Too many unsatisfied customers saying the same. I am one of them. Stop this mess, guys! You need a huge update to make people use your service again. Junk is not getting properly filtered, so my inbox is overwhelmed by spam. It's terrible. Everything is for 2008, so old, not practical and useless. Slow...

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T
7:29 am
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Mail.com / 1&1 Mail & Media - email service

I tried accessing one of my mail.com accounts recently and couldn't upon changing the password again I couldn't. I contacted them and they told me my account was deactivated due to the lack of activity which is nonsense. After arguing the point with them, they then said I had cancelled the account which again was nonsense. Eventually I received the...

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Mail.com / 1&1 Mail & Media - can't access email

I made a new email account for legal issues and have been unable to access account even once in the past 3 weeks. What a fraud of a company! I trusted them and got the shaft hardcore! They should be shut down. I'm lodging complaints with the BBB, FTC, anywhere and everywhere to save new persons from the misery they put me through. Every ad company on their homepage will be notified also!

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5:42 pm
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Mail.com / 1&1 Mail & Media - locked out of account

This is the world's worst email service. I typed in the password wrong on my brand new account and was locked out. Filling out the online customer service form was a complete waste of time. I filled out the customer service form three times after three days had passed since I first requested help. The people at mail.com do not care one whit as to whether...

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F
12:49 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mail.com / 1&1 Mail & Media - premium account feature does not work.

Call # C408049542 from 12/23/13 does not fixed and payment was not return.
Premium feature "Forward rule" does not work.
A lot of messaging with Mail Support group stay without any results and even without any follow up and close out feedback. Mail.com group choice "to keep silence".
I am already ready to give up of the feature but my asking to return my Premium Account payment stay without answer too. It is not make Mail.com to customer oriented application.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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7:30 am

Mail.com / 1&1 Mail & Media - poor sevice

I feel Mail.com is a huge scam, its a free email site that uses hacking to spam persons; mainly friends and contacts that you have on your email contact list, and maybe others? Since I opened an email account with Mail.com, Iv had alot of spam emails sent to all my contacts using my Mail.com address, as if the spam was from me, I even had the same spam sent to my other current email account using my Mail.com account, advertising breast enlargements, viagra, and other ads, these ads are embarrassing because they were also sent to all my friends family, coworkers, and other contacts using my email account. Complaining does no good and I was told by Mail.com that the only way to unsubscribe and deletse my account was to not click on it for maybe three years?, so for three years the hacker or hackers can continue spamming my friends and family and others, I have not gone to my account to read my email in a year, my email is full and I cant delete it to speed up my computer because if I do my account will be updated again and it will take that much longer to be rid of it for good, because Mail.com does not care about hackers makes me think mail.com may BE the hackers?, if not then that site is VERY unsecure, I had hoped that my bank account was not hacked?, i changed all my passwords, it seems thats all I could do? I did have someone steal my bank card info and purchased a $400.00 laptop online, I had to close my account and open a new account, I cant say for sure Mail.com had something to do with it?, but I know my Mail.com account was hacked, at present my friends are still getting spammed, and they complain to me that im sending them junk mail. I have a couple more years to put up with it, and then hopefully my account will be deleted for good.

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3:46 am
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This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - impossible to cancel premium account

I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not contain the option to downgrade the account or opt for their "free" service so I sent them an e-mail request asking them to cancel for me. They refuse to admit they received my request despite my producing their own e-mail acknowledgement. Now they...

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D
2:57 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - they will not cancel my account

Mail.com is the worst company I have ever used!!! Their customer servcie is horrible!!! They will not cancel my service, after my email account from them was hacked!!! I have not been able to log-in for almost 3 months and even after being told they canceled my account, they now say they cannot until I provide the same information I have provided over and...

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9:49 pm
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This review was chosen algorithmically as the most valued customer feedback.

Mail.com / 1&1 Mail & Media - email account disappeared!

I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It take...

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