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Mail.com / 1&1 Mail & Media Customer Service Contacts

701 Lee Road Ste 300
Chesterbrook, Pennsylvania
United States - 19087-5612

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Mail.com / 1&1 Mail & Media Complaints & Reviews

Jan 18, 2020

Mail.com / 1&1 Mail & Media — email

Over 10 years with this "so-so" company, mail.com I was a customer before mail.com, when it was GMX.com Now...

Aug 24, 2019

Mail.com / 1&1 Mail & Media — mail.com blocked access to my account

I am an extremely upset premium subscriber. On Thursday night, the access to my account was blocked, as you...

Mail.com / 1&1 Mail & Mediafree email platform

I tried to access my free account that I've had for more than a year with MAIL.com on July 1, 2019. When I entered my password an alert popped up on the screen telling me that because of "suspicious activity" my account had been blocked. "For my protection" they asked me to change my email account password. I tried to do that but the Mail.com system refused the password. The system said the answers for the security questions were incorrect. I contacted customer support and all I received were pre-written messages that told me to take the same actions the advisory message on the screen did. Nothing worked. When I contacted customer service after 2 days of trying to access the account their response changed. They said they didn't have record of my account. They asked for all kinds of information to prove it existed in the first place.

Mail.com blocked my account. Now they can't even find it. This platform is not secure and there is no customer service. They are better, more secure free email platforms. Avoid MAIL.com.

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    Mail.com / 1&1 Mail & MediaI got hacked but they refuse to help me

    I would advice you all to delete your mail.com mail addresses and find a more trustable mail service. Here is why:

    My mail address which I used for 6+ years got hacked today. They changed the contact mail address and I cant remember the secret question's answer.

    I've provided mail.com my ID Card's photo and sent that photo via the original contact mail adress(the original and the first one, which hackers changed into another email)

    but mail.com's customer service just said they can't help me. I should follow password recovery steps which I already clearly told them I tried every single possibility but hackers already blocked those ways.

    Long story short : if your mail.com account is hacked. it's not your mail address anymore according to mail.com customer services. Use another mail service. Don't lose your valuable information with mail.com

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      Mail.com / 1&1 Mail & Mediawebmail services

      This webmail is the worst in the world. Stay away from them.
      You have no control over your account. They decide for you how you should use their mail services. They just decided to block my account for no reasons. I reached out to their customer services without any success. No flexibility. No communication. No support.You can't solve anything with Mail.com. Their definition of support is to block your account without any warning and/or explanation. Their support is totally absent. Their customer services couldn't care less of your situation and not willing to help you out. They told me "too bad."

      webmail services

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        Mail.com / 1&1 Mail & Mediaspam is rampant!

        Out of the blue, one of my mail.com email accounts was FLOODED with very offensive spam. I keep moving them to the spam folder, but they keep coming, increasing more and more every day! I tried writing customer service, but just kept getting canned responses that didn't even address the problem. I have to clear out hundreds of spam messages every day. These are all easily identifiable spam messages. There is no excuse for mail.com not filtering better. I will be moving away from mail.com as quickly as I can.

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          Mail.com — appalling service!

          I think they should stop running their business. Too many unsatisfied customers saying the same. I am one of...

          Mail.com — email service

          I tried accessing one of my mail.com accounts recently and couldn't upon changing the password again I...

          Mail.com — can't access email

          I made a new email account for legal issues and have been unable to access account even once in the past 3...

          Mail.com — locked out of account

          This is the world's worst email service. I typed in the password wrong on my brand new account and wa...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mail.compremium account feature does not work.

          Call # C408049542 from 12/23/13 does not fixed and payment was not return.
          Premium feature "Forward rule" does not work.
          A lot of messaging with Mail Support group stay without any results and even without any follow up and close out feedback. Mail.com group choice "to keep silence".
          I am already ready to give up of the feature but my asking to return my Premium Account payment stay without answer too. It is not make Mail.com to customer oriented application.

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            Mail.com / 1&1 Mail & Mediapoor sevice

            I feel Mail.com is a huge scam, its a free email site that uses hacking to spam persons; mainly friends and contacts that you have on your email contact list, and maybe others? Since I opened an email account with Mail.com, Iv had alot of spam emails sent to all my contacts using my Mail.com address, as if the spam was from me, I even had the same spam sent to my other current email account using my Mail.com account, advertising breast enlargements, viagra, and other ads, these ads are embarrassing because they were also sent to all my friends family, coworkers, and other contacts using my email account. Complaining does no good and I was told by Mail.com that the only way to unsubscribe and deletse my account was to not click on it for maybe three years?, so for three years the hacker or hackers can continue spamming my friends and family and others, I have not gone to my account to read my email in a year, my email is full and I cant delete it to speed up my computer because if I do my account will be updated again and it will take that much longer to be rid of it for good, because Mail.com does not care about hackers makes me think mail.com may BE the hackers?, if not then that site is VERY unsecure, I had hoped that my bank account was not hacked?, i changed all my passwords, it seems thats all I could do? I did have someone steal my bank card info and purchased a $400.00 laptop online, I had to close my account and open a new account, I cant say for sure Mail.com had something to do with it?, but I know my Mail.com account was hacked, at present my friends are still getting spammed, and they complain to me that im sending them junk mail. I have a couple more years to put up with it, and then hopefully my account will be deleted for good.

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              Mail.com — impossible to cancel premium account

              I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mail.com — they will not cancel my account

              Mail.com is the worst company I have ever used!!! Their customer servcie is horrible!!! They will not cancel...

              Mail.com — email account disappeared!

              I have been a loyal mail.com user for approximately TEN years. I have so much information and important...

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