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701 Lee Road Ste 300
Chesterbrook, Pennsylvania
United States - 19087-5612 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with / 1&1 Mail & Media Customer Service. Initial / 1&1 Mail & Media complaints should be directed to their team directly. You can find contact details for / 1&1 Mail & Media above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

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Jan 18, 2020 / 1&1 Mail & Media — email

Over 10 years with this "so-so" company, I was a customer before, when it was Now...

Aug 24, 2019 / 1&1 Mail & Media — blocked access to my account

I am an extremely upset premium subscriber. On Thursday night, the access to my account was blocked, as you... / 1&1 Mail & Mediafree email platform

I tried to access my free account that I've had for more than a year with on July 1, 2019. When I entered my password an alert popped up on the screen telling me that because of "suspicious activity" my account had been blocked. "For my protection" they asked me to change my email account password. I tried to do that but the system refused the password. The system said the answers for the security questions were incorrect. I contacted customer support and all I received were pre-written messages that told me to take the same actions the advisory message on the screen did. Nothing worked. When I contacted customer service after 2 days of trying to access the account their response changed. They said they didn't have record of my account. They asked for all kinds of information to prove it existed in the first place. blocked my account. Now they can't even find it. This platform is not secure and there is no customer service. They are better, more secure free email platforms. Avoid

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    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions / 1&1 Mail & MediaI got hacked but they refuse to help me

    I would advice you all to delete your mail addresses and find a more trustable mail service. Here is why:

    My mail address which I used for 6+ years got hacked today. They changed the contact mail address and I cant remember the secret question's answer.

    I've provided my ID Card's photo and sent that photo via the original contact mail adress(the original and the first one, which hackers changed into another email)

    but's customer service just said they can't help me. I should follow password recovery steps which I already clearly told them I tried every single possibility but hackers already blocked those ways.

    Long story short : if your account is hacked. it's not your mail address anymore according to customer services. Use another mail service. Don't lose your valuable information with

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      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions / 1&1 Mail & Mediawebmail services

      This webmail is the worst in the world. Stay away from them.
      You have no control over your account. They decide for you how you should use their mail services. They just decided to block my account for no reasons. I reached out to their customer services without any success. No flexibility. No communication. No support.You can't solve anything with Their definition of support is to block your account without any warning and/or explanation. Their support is totally absent. Their customer services couldn't care less of your situation and not willing to help you out. They told me "too bad."

      webmail services

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        • 16 years' experience in successful complaint resolution
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        • Last but not least, all our services are absolutely free / 1&1 Mail & Mediaspam is rampant!

        Out of the blue, one of my email accounts was FLOODED with very offensive spam. I keep moving them to the spam folder, but they keep coming, increasing more and more every day! I tried writing customer service, but just kept getting canned responses that didn't even address the problem. I have to clear out hundreds of spam messages every day. These are all easily identifiable spam messages. There is no excuse for not filtering better. I will be moving away from as quickly as I can.

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 — appalling service!

          I think they should stop running their business. Too many unsatisfied customers saying the same. I am one of...

 — email service

          I tried accessing one of my accounts recently and couldn't upon changing the password again I...

 — can't access email

          I made a new email account for legal issues and have been unable to access account even once in the past 3...

 — locked out of account

          This is the world's worst email service. I typed in the password wrong on my brand new account and wa...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Mail.compremium account feature does not work.

          Call # C408049542 from 12/23/13 does not fixed and payment was not return.
          Premium feature "Forward rule" does not work.
          A lot of messaging with Mail Support group stay without any results and even without any follow up and close out feedback. group choice "to keep silence".
          I am already ready to give up of the feature but my asking to return my Premium Account payment stay without answer too. It is not make to customer oriented application.

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   / 1&1 Mail & Mediapoor sevice

            I feel is a huge scam, its a free email site that uses hacking to spam persons; mainly friends and contacts that you have on your email contact list, and maybe others? Since I opened an email account with, Iv had alot of spam emails sent to all my contacts using my address, as if the spam was from me, I even had the same spam sent to my other current email account using my account, advertising breast enlargements, viagra, and other ads, these ads are embarrassing because they were also sent to all my friends family, coworkers, and other contacts using my email account. Complaining does no good and I was told by that the only way to unsubscribe and deletse my account was to not click on it for maybe three years?, so for three years the hacker or hackers can continue spamming my friends and family and others, I have not gone to my account to read my email in a year, my email is full and I cant delete it to speed up my computer because if I do my account will be updated again and it will take that much longer to be rid of it for good, because does not care about hackers makes me think may BE the hackers?, if not then that site is VERY unsecure, I had hoped that my bank account was not hacked?, i changed all my passwords, it seems thats all I could do? I did have someone steal my bank card info and purchased a $400.00 laptop online, I had to close my account and open a new account, I cant say for sure had something to do with it?, but I know my account was hacked, at present my friends are still getting spammed, and they complain to me that im sending them junk mail. I have a couple more years to put up with it, and then hopefully my account will be deleted for good.

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     — impossible to cancel premium account

              I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not...

              The complaint has been investigated and
              resolved to the customer's satisfaction
     — they will not cancel my account

     is the worst company I have ever used!!! Their customer servcie is horrible!!! They will not cancel...

     — email account disappeared!

              I have been a loyal user for approximately TEN years. I have so much information and important...

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