MagicJacklies and abuse

This review was posted by
a verified customer
Verified customer

I purchased this product after seeing the informercial on TV in October, of cause they make great claims about how you will get free calls at zero cost if you purchase their product, they also claim that you have 30 days to test the product, sounds good, and as usual these companies take your money and then fail to work with you if their is a problem.

I am outraged as to their lies and deciept, I had used the product once and then the problems started, of cause they only have customer service via the Internet, they made 50 different requests as to how to fix the problems, and none worked. I requested a replacement which they promised to ship, once again the lied.

This product is worthless and this company should be put out of business, they have no customer service and yet they claim how successful the product has been, unfortunately it is all lies and they are also abusive, my only hope is that this is read and people realize this company is a fake, and their product is useless and a total failure, it has cost me time and money, unfortunately they are also the most unprofessional organization I have ever worked with, please do not buy this product.


  • So
    solsman28 Jan 12, 2009

    The so-called comapany "Magic Jack" is a fake, a scam, a fraud, and the most worthless, pathetic organization I have ever heard of. If they're smart why not come up with a way of doing business that is not going to screw their customers they doop into believing in them and their product, and that is not hopefully going to screw them in the end (which I really hope every one of those a..holes involved in that so called organization, gets what they deserve BIG TIME!).

    I made the mistake of believing the freakin commercial, it sounded really good, and even though i became a bit skeptical when that guy in the commercial (i believe it was 4 or 5 different times), he kept trying to convince the viewers how much money they were gonna save, by saying (how about one hundred, two hundred, three hundred, ... how about one thousand dollars)...

    Bottom line, that itself made it an automatic FRAUD/SCAM. If they really are a respectable, successfull company, why the hell would they need to flash so much money in front of you to convince you that you WANT their product and that they're gonna save you tons of money... if they are what they are trying to tell you they are, they'd have good customer support that you can actually call and what a person should do before they order anything, is gather the customer support info, check the BBB, do a little research on the company, call their customer support and see how they handle your call. If they tell you to just go to their website for support or to call a totally different number after telling you all this information... maybe assume you should try to find a product from a company that is well known and trusted and that is well established...

    Heres my experience...

    I have not received the magic jack yet, as I ordered it this weekend, after talking to a co-worker who told me he sent one to a relative. I was under the belief that there would be no charges unless i decided to keep it, if it was otherwise, they are FRAUDS and scammers, because they say NO charges, free shipping... and i checked my transactions, today, and guess what... there is a $1.00 charge and a $49.00 charge on my card. Plus, when after i was done with the order, the next page took me to an OFFERS page where i could order an additional Magic Jack. I did not click any buttons, but there were no choices other than to order an additional magic jack... so i just exited the page. That was this weekend 1/10/2009.

    I am afraid they are going to keep charging me, so I am going to have to close my card account and open a new one...

    anyone with similar experience. Do they just keep on charging you?

    0 Votes
  • Ma
    madashell001 Feb 11, 2013

    be fooled by Magic Jack The first year is 19.00 but you have to buy a router for about fifty dollars Keep your own number but you have to buy it from AT&T Port forwarding which stops your land line if your on dsl you have reorder as internet only ( new account set up) about $40 .MAGIC JACK PLUS 60 DOLLARS NO COMPUTER NEED TO RUN BUT HAVE TO HAVE COMPUTER TO SET IT UP, Next year 31.00 plus 10 more dollars to use your old phone number (Can get it for five years for 99 dollars which is the advertized price .But they don't say you have to renew for five years. And have to have a genius son to set it all up lol, Can you tell I am mad . Took it out of my account without permission and didn't send anything saying it was more to renew,

    0 Votes

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