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Macy's
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Macy's Complaints 810

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3:21 pm EDT
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Macy's harassment

I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid. I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date.

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Update by r u 4 real
Jun 20, 2012 6:32 am EDT

I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date. I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid.

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9:10 pm EDT

Macy's consistent delivery issues

Buying furniture from Macy's has been one of the worst consumer experiences in my life. The worst part is it's not the products, it's the people. You pay a premium for nicer stuff, and I don't think it's unrealistic to expect decent customer service. For fear of this turning into a novel, my cliff notes.

Un-Knowledgeable sales person: I bought 2 sets of leather furniture which are beautiful (and I'm mostly happy with) I wanted one set to be cloth but was told they had no cloth reclining sets. After delivery (6 weeks later than set expectation) I receiver a flier advertising the reclining set I bought, but in a cloth material for $2k less. Disappointing and annoying but when combined with everything else... unacceptable.

Consistent delivery issues: I bought a table from another store that had to have it shipped across the country and I got it in 10 days. Macy's couldn't get me anything in under 2 months even though I spent over $8k. And the estimated delivery date was close to 1 month.

Support: For both delivery and credit cards. Incompetence! This incompetence goes up the food chain, not just the English as a second language folks. I was transferred to a local exec who told me what I wanted to hear, and that she'd get back to me. She didn't. Not on one of my multiple issues. Should I have to chase them around? Should I have to call in and ask why there's interest charges when I buy the furniture on 12 months no interest? I've been on the phone probably close to 2 dozen times(including delivery issues) and still don't have things fixed. When I finally got my furniture I thought the headache was over. Then when I got a local exec on the line, I thought she'd take care of me. Maybe you can learn from my mistakes!?

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1:45 am EDT
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I just found out that I was two months behind on my Macy’s credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other “did you make your Macys payment”? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind……...

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7:34 pm EDT

Macy's unfairly treated by macy's customer service

I am a value customer to Macy. On September 3, 2011. I should have made a payment on September 1, 2011. Called and made a payment on the 09/3/2011. I explained this circumstances to them. On the September 1, 2011, there was a hurricane hit in CT. We were out of power and the customer service representative I spoke with told me that if I make a full payment which is 09/03/2011 Macy will not charge me any late payment and my account will be zero balance.

I did made full payment using my check on the phone an amount of $42.48. I asked the customer representative’ how much do I owe you He said your account balance is zero. On November I received a bill of $69.48. I call again and spoke to one of the Manager and He said you are all set. Again I received another bill to make a payment of $62.48. I explained everything with a Customer service person who was not nice to and told me if I will pay $25.00 on 11/16/2011 this will be the end of the bill or she will my account to the credit. The next day when I check my credit report, the bill has been reported.

I went to the story in Manchester and nobody wants to listen to my circumstances. Macy’s just mess my credit history. I called their credit office and what they are telling me is that there is nothing they can do about this. This is my number and I want Macy, s to contact me to ratify this issue because Macy’s has not been fair with me and treated me so bad. Somebody from Macy needs to call me to correct this issue.

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8:08 am EDT
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I was looking at watches and was having a nice conversation with a saleslady, Bobby. She walked me over to the brand I wanted to see and she was giving me a few minutes to look when a loud, rude saleslady, Wendi, interfered and started to talk to me as if my saleslady wasn't there. Bobby quietly told her she had it covered when the other lady got very loud...

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6:36 pm EDT

Macy's what a ridiculous process

I have never had issues with regular items. But god forbid you order one of the special handling items. I am trying to return some rugs I bought, and so far, I have been on the phone for about 2 hours 30 minutes, and only managed to get one rug picked up so far. Here's the story. I am in the market for a rug, and after looking online for some rugs that looked nice, I went to Macy's Retail Store to see them in person. They only carried a limited selection and none of the ones I was interested in. So I went back online and purchased several rugs. Of course, once they arrived, none of them were really the color they appeared to be on the website, so I now had many rugs sitting in my living room that I needed to return. I called Macy's customer service 1800 buy macy and was told that my return was in process and I should expect a call from the shippers in 3-5 days and a mailing label in 5 days. I got neither, so I called back a week later. Turns out that Macy's Retail Store rugs are processed by Macy's, but Macys.com rugs are processed by some other central processor. They had notified customer service that the return had not been processed properly, but no one had followed with me. So we lost a week, again with multiple rugs sitting curled up in my living room. I found this out when I called to check on status. They then told me each individual rug had to be processed serially, and I would have to return one rug at a time. This was after I had already spent 1.5 hours on the phone as people kept putting me on hold to figure out what the rug return process was. Then the next day, a UPS shipper shows up without calling so of course I miss him. I wait for him the next day, and it turns out sure enough he only can pick up one rug. Then I have to call customer service again so they'll process the next rug. What a ridiculous process.

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9:06 pm EDT
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Macy's hr manager sharon at valley faire san jose macys unit 358 is friend of harrasing manager

A manager John Sturek at Men's Macy's Unit 358 San Jose, Ca is abusive and hostile to an employee who complained about it and is retaliating. The HR manager SHARON who is replacing the HR manager HEATHER who is on a leave of absence is a good friend of Mr Sturek and is doing everything { NOTHING !} to cover for the manager AND EVEN WENT SO FAR as to ASK ME "WHY are you picking up so may hours" [ Obviously she does not understand the meaning of HARD WORK, food, rent An thinks it is PRIVILEGE of HER PEOPLE ...Or those she FAVORS. " HOW MUCH INTEGRITY CAN YOU GET FROM a HR MANAGER who is CLOSE to the hostility generating manager . HR CORPORATE will only wake up when it is too late, too little, after a brief has been filed and the motion set for a deeply entrenched Due Process that could have been prevented BY MACYS CORPORATE HR MOVING IN QUICKLY. BUT that will not happen in real time .

Too many people are aware of WHAT IS HAPPENNING and suggested CALLING CORPORATE HR as CONCURRENTLY as initiating a "complaint" in a different forum ... AS WILL BE .

My email is [protected]@att.net
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HR MANAGER SHARON AT VALLEY FAIRE SAN JOSE MACYS UNIT 358 is FRIEND OF Harrasing manager john Sturek who works at Men's Macys 358 AND Is GOING ALONG WITH HIS GROSSLY UNFAIR TREATMENT, Harrasment and Hostile ENVIRONMENT HE CREATES AND EVEN QUESTIONS WHY I PICK UP SO MANY HOURS [Which I am entitled to and need and Desired by Other Managers]. She is suportive of her manager friend and her INQUIRY is ANYTHING BUT FAIR. HR CORPORATE NEEDS TO GET INVOLVED IMMEDIATELY BEFORE IT ENDS IN A LAWSUIT.

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Update by HR CONDONES Harasment by Macys manager.
Apr 16, 2012 1:41 am EDT

I guess they have no oversight from the home office so they do what they do unchecked. Sometimes on reporting it heads are raised from above and even if they covertly retaliate, you should do what needs to be done.

Update by HR CONDONES Harasment by Macys manager.
Apr 11, 2012 8:30 am EDT

I see you are being harassed and that the HR is cozy with the harasser. Go to the top but expect nothing. Go public.

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MauiAL50
, US
Apr 11, 2012 2:03 pm EDT

I am confused. You state in your first sentence that the manager is abusive and hostile to an employee who complained about it. What is the "it" that you complained about?

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Idocare
Washington DC, US
Apr 11, 2012 7:58 am EDT

I have read this twice and can make no sense out of it. Are you being harrased?

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2:07 pm EST
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Macy's customer service

On Janurary 29, 2011, I purchased 7 pieces of Living Room Furniture from Macy's in Louisville, Kentucky. My nightmare with Macy's began at the Checkout Lane ! First, I was presented with 3 separate invoices for my purchase and it was complicated as hell to determine if the pricing was correct. In fact, it was not as I discovered I was overcharged. Then after 30 minutes of reviewing 3 invoices, they virtually demanded I not pay with a check or debit card. I was persuaded to pay with a credit card and with the 3 invoices, American Express declined after the first. I then had to pay the balance on a separate credit card which I did not want to do, I wanted to pay with a check or credit card. 3 Invoices, credit crads, etc., It's all a game to get you confused and to overpay ! I called them and got the same BS from Customer Service.

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pasrof muppet
, US
Jan 31, 2012 2:09 pm EST

Makes you wonder why you went through with the purchase.

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4:34 pm EST

Macy's discriminated and humiliated at the purse department

On February 26, 2011, I visited Macy's Palm Beach Gardens in order to purchase a Fossil purse I had seen in the store during a prior visit. Upon arrival, the purse I wanted was not available. There was another one, more expensive, that I also liked. I thought, if I will pay more for a different purse, let me see other brands and see if there is another one that I like more. As I approached the Coach isle, I was approached by the saleswoman, who asked me if she could help me. At the same time she asked the question, she attempted to take the Fossil purse from my hand. I replied that I was still deciding which brand to buy. She informed me that the Fossil section was the other way and again attempted to take purse from me. I repeated that I was still choosing. I knew where the Fossil section was. She appeared annoyed. I continued walking to the Coach section. She followed me, got inside the Coach isle, whispered something to the other saleswoman and both stared at me. After looking at the purses, I moved to the Michael Kors section. She moved into the Michael Kors isled, whispered something to a third saleswoman, who very rudely asked me "How are you". I replied "I'm fine thanks!”. Then I looked again and asked: "Is there a problem here? I'm not sure what's happening. She (the first saleswoman) has been following me all around. Now, you." They both denied that they were following me. I moved into another saleswoman and bought the Fossil purse, as planned. At that time, I was almost crying and shaking. I have never been treated as I’m a thief. I'm an honest, educated, gainfully employed, productive member of the society, and have never felt that way before. I was planning to buy some shoes to go with the purse; however, I felt so humiliated and thought all saleswomen were looking at me and thinking that I was going to still something. I left Macy's never to buy there again. Once I had to leave the mall, I had to go back to the parking lot outside Macy's. I had to sit outside and prepare to go inside again. I felt so horrible, discriminated and humiliated that I couldn't go inside to look for the manager and make my complaint in person. I know they have to do loss prevention, but there are polite ways to do it. It's all about proper training and customer service. This is a high end mall and I can’t believe that they do it with all the customers. Was it because I’m an immigrant? Was it because I had a shopping bag from another store and she feared I was going to shoplift? Isn’t it true that if I bought in other stores, I’m more likely to afford to buy at your store too? I was shopping for my birthday month that day and Macy’s happened to be the most popular store I shopped that day. And that’s where I was singled out and humiliated. I hope no one has to go through what I went through on that day. I believe it is Macy’s responsibility to train their staff and provide good customer service to their clients.

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Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 30, 2012 12:31 am EST

aw, MTV killed the career of Hall and Oates

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 29, 2012 9:39 pm EST

dang it all, i knew it

Anti-Alien-Death-Squad
Anti-Alien-Death-Squad
Cathedral City, US
Jan 29, 2012 4:47 pm EST

paxil - double dose. i'm not being an ###, i have social anxiety as well, and occasionally it manifests as borderline paranoid-delusional. quite common, it's the same as those people that are convinced other drivers are "out to get them."

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8:27 pm EST
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To whom it may concern, We have purchased a serta king size mattress from macy’s furniture department a year ago, however, after one year of proper use, the left side of the mattress appears to sagging and had a deep contour, that really affected our quality of sleep and caused pain in my boyfriend's back. We had to go to chiropractor because the pain...

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6:53 pm EST

Macy's discrimination towards latinos at macy's store

Today I went to the kids area to buy clothes to my kids and when I went to pay to the chashier Dale(I'm pretty sure this is his name), he asked me if I was going to pay for a purple jacket that my son was wearing. I did not understand why he asked for an item that I already paid on last week and then he said the jacket looked pretty new to him. I really feel disappointment and discriminated by this cashier who assumed that I stole something from the store just because we are a latino family. I really believe we have to stop this discriminatory acts and I think to share this incident with all my latins friends and relatives.I would also think not to comeback to any Macy's store and I will tell my friends not to come to any Macy's anymore.

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Lisa20089
Melros, US
Jan 25, 2012 2:45 pm EST

I am sure this has nothing to do with race! Why do people always assume that this is the case? Did he say he was making the accusation because you are a latino and that latinos have a habit of stealing? Actually this is the first time I have heard that people perceive Latinos as thieves! The popular perception and this is not to offend anyone from the Hispanic community is that Latinos steal jobs from Americans or coming here illegally, but never before have I heard of the society thinking Latinos are common thieves. Additionally, unless he openly said Latinos are thieves and hence I believe you are a thief, I have to assume you are making this up in your head and you are just being over sensitive!

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richa12
Decatur, US
Jan 24, 2012 6:58 pm EST

how is asking you to pay for something discrimination?
of course, I probably would have called security and the police because, yes; all the 'latins' are thieves
it's one reason I never have hired any latins to work at my company
they're lazy, fat and stupid

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12:37 am EST
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Macy's horrible place to work

Recently got hired at this location as a full time worker...weeks went by and then my hours dropped from 38 to 16. when i asked my manager about this she said she did not know who messed with my schedule. days went by and nobody could answer me about what happened to the hours i was scheduled that week. on my day off i received a call from my manager saying she has good and bad news for me. that the company will be doing a major change and full time position in my department is no longer needed and that they only have a part-time night position available. This place lacks communication. all they care about is credit cards. if you go to any manager about any problem nobody seems to have an answer for you.

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Debbie M Velasquez
, US
Nov 23, 2018 2:02 am EST

Macys Christiana Mall was the worst place Ive ever worked for. They simply made me not even want to go shopping at any Macys anymore. The store needs better leadership, not managers ( some of them, not all) trying to sabotage your work, so they look better in the picture and dont lose their spot. Honestly, Im surpise they are not getting lawsuits because many are very profiling
I was told by my direct manager not to help indian people because they dont spend enough money. I recommend the CEO visit the store more often and dont let they know...everything is a mess, people need to take the merchadise elevator because the stairs are often broken. The store is dirty but wait...the CEO will visit and all the sudden they manage quickly fix everything, at least for the visit, and have people cleaning the whole store one day before and those colleagues who didnt even acknowledge your existence are pretending theres a great team work going on. Managers working over there are saying to others " be careful, now there is a new assistant manager". Anyway, I would not work there for $200 an hour. Their stock room is a hazardous environment and you are luck if you dont hurt yourself in all the boxes, carts, stairs laying around.

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Jennifer Dobbs
, US
Sep 16, 2017 6:42 pm EDT

Macy's Christiana Mall worst company, worst store. No matter what you try and do is never good enough for any person on any level. If you don't get enough credits every week your in a hall of shame. If you don't kiss the customer's [censor] your not good enough - no matter how they treat you. It's a no win situation. I hope the company goes out of business and all these so called people who have treated their associates like crap get burned because if they think the company will take care of them well think again.

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Jennifer Dobbs
, US
Sep 16, 2017 6:35 pm EDT

Trust me when I tell you all this Macy's is the worst retail company in the world to work for. The managers do nothing all day. The general manager lurks around watching everyone like a damn hawk. If you want to talk to your fellow associates you get looked at like you just committed a crime. And the customers don't get me started about the rudeness, the obnoxious [censor] and all the freaking foreigners that come in the store and act like you just invaded their country. I hate working there and if anybody wants to try and get a job there for your own sanity don't.

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macysmacys.com
Wilmington, US
Jun 28, 2012 3:06 am EDT
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Macy's - Official Site Macy's.com
I would have transferred to the 4747 Concord Pike Wilmington DE 19803 location
macysmacys.com

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4:09 am EST
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Macy's lack of proper service

Since moving to Corpus Christi, TX nearly two years ago we notice that this is the only Macy's in the region. We had noticed that it was not nearly as nice as the ones in Atlanta or Florida or New York where we lived prior but we were loyal regardless and tried to make due. I had noticed that I do get "slighted" when I go in the store though. If they are handing out samples of products they skip me, when I come into a department associates scatter away or make quick eye contact and look away, on more than one occasion I even have to search them out for help. This evening was the straw that broke the camel's back. The sales circular advertised a ring on sale for nearly $2, 000. We wanted the ring and decided that we would go and purchase it, it is about $1000 off of the regular price. I went to the jewelry counter and there were only a few patrons in the section, it was not busy what so ever and they can check their cameras if they would like. I was made to wait 20 minutes and 4.3 seconds before I was even acknowledged by any associate. I know this because I timed it via my iPhone. Two different supervisors walked right past me on two occasions and did not say a word (they had red tags on so I knew they were supervisors). One associate hid behind a register and kept peeking out to see if I would leave, one sat in conversation the entire time with a customer who was not making any purchases, another sat talking to someone she knew. I stood prepared to purchase for 20 minutes and 4.3 seconds. I was finally approached by an associate who coincidentally was of my same ethnic origin and she said she would have a supervisor come and she did. I showed my iPhone to the supervisor and advised him that I have never been disrespected in this manner ever in my natural life and he kept offering a discount, but I don't want a discount and I declined his discount, I told him they have a flaw in how they train and hire people, because these employees are only helping who they want and that leads to a selective process that is counter productive in the retail environment. I advised him that we will not buy the item there, we will drive 2.5 hours to San Antonio and purchase it there. This has to change, I am trying hard not to call them racists in the store but it leaves me very little choice, when I am constantly denied the level of service that I know I am suppose to receive from a store of this caliber.

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Macy's hardship programs

i called macys customer service because i thought i had been set up on automatic payments for a hardship program which was to be no late fees, and lower interest rates. well whom ever i spoke with to set up these auto payments dropped the ball and did not set me up with this program nor did they make any notes in their system. so i was told there were no programs to assist me and that after asking for a manager that a manager could not override the programs either to assist me. i called to try to get help so i can get this bill payed because i have had a wage reduction since 2009 and i still need assistance. so when i question since your customer service dropped the ball in 2010 your company can not assist me in making this right, i was told no. all i want to do is pay them and pay this account off, but i quess i just need to stop paying them to get their attention? so frustrating

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Re: macy’s fox valley (aurora, illinois Don’t shop at macy’s fox valley (aurora, illinois) I am sharing with you my terrible experience I had at this particular macy’s store – I hope that everyone who reads this will avoid their bait and switch sales tactics and rude customer service by not shopping at macy’s. I walked into the macy’s fox valley store...

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Macy's not very helpful macy's rep

I received a collection call from Macy's. So I called back to see what was going on. The Macy's Rep told me I was thirty days late. I explained to her that when i went in to make a payment using my iphone and their website it showed there was 0 dollars due. I assumed I paid it. She said that that was not the case. I understood and told her there must have been a glitch. I never had this problem, nor was I a repeat offender. She pretty much made me feel like I didn't know what I was talking about and that I was wrong. She tried to explain what the website looks like and told me she was looking at her webpage. I explained to her again that I knew what I was looking at and that the website (even after it's change) was pretty easy to read. and she continued as if she wasn't listening to ANYTHING I was saying.

She started giving me options about how to pay. I told her I knew how to pay and that money was not an issue. (random) just wanted to make sure that I was not late and to get the late fee reversed. Or keep the fee and just don't mark it as late. If not because of the glitch, then because it was my first time- courtesy waiver, and I ALWAYS pay on time and go to Macy's every week! She started trying to negotiate, I pay over the phone and pay 14.99 and she will remove the 25 fee. That doesn't make any sense. I simply didn't want it to be late. "There's nothing I can do with out proof"

As a customer service rep myself, I know how things are. They have goals. "Don't reverse this, DO that." "Can't do this. GET MONEY MONEY MONEY" But the one thing she was lacking was compassion. She wasn't even listening. I go through the same thing where I work. And I can say no and do it nicely. Or I can be understanding and reverse a ONE TIME FEE. Keep the customer happy. They're the reason you have a job. UGH, Macy's department. I'm sure you probably out sourced to a some sort of National Bank and you'lll say, it wasn't us, it's them, This whole experience was stinky.

Closing my card.

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anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 3:24 pm EST
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I deal with a lot of customers that make their payments using their Iphone and many times the payments just do not go through. . When you don't receive your billing statements take the initiative to contact us right away or contact tech support at [protected] or call us at [protected] (Customer Service) with questions instead of slandering our reputation online with baseless charges through this website. Regarding the cardholder agreement- make sure you understand and read it... Ignorance is no excuse. I try to treat customers with respect but many times they treat me like a piece of garbage... or like I am stupid... guess again...

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Monica Das
Clifton Park, US
May 28, 2012 10:54 am EDT

Same experience. They never tell you about these two separate accounts ... one for Macys purchases and one for outside Macys purchases. In my case ...the one for outside Macys purchases disappears in the mail. I was told by the customer representative it was the fault of the USPS. I do not see how. The Macy statement appears on time. To make a long story short... had to pay extra fees for 3 months and more for paying online. STAY AWAY!

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DonewithMacy's
Dobbs Ferry, US
May 23, 2012 10:09 am EDT

Just found out after lengthy call with Macy's Credit Card services that when I opened the Macy's Credit Card Account it actually created two credit card accounts. One for inside Macy's and one for outside of Macy's charges. I have been thinking I have been paying my bill in full each month, but apparently this was only the internal account the external account was a paper statement, which I assumed was a duplicate of the on-line account. I was told to register the amex number separately and then I would see different charges, and different total. They must be payed separately. I have since paid off both the internal and external accounts and cut up the card. The comment from the operator I spoke with was didn't you read the terms and conditions? I said no of course not...while your Macys associate is pushing the paper in front of me telling me to get 15%off my purchase with the opening of the card. There should be a law against this.

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Macy's macy's

I've had a Macy card for years and never had a problem until recently when I decided to go paperless, by the time I got the statement on line I was getting a paper statement saying I owed plus interest fees. Called to pay and I was credited the fees but said it was a new pay period and there may be a $2.00 charge, late fees are added so quickly there seems to be no way of catching up. I cancelled the card in December/11 and thought again a final payment was made, 9 days later another bill with $30.00 in fees. My 4th call and again speaking to a supervisor who said she would zero out my balance...asked for a zero balance statment, let's see what January will bring. WOULD ADVISE TO STAY AWAY FROM MACY'S CREDIT CARDS

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anonymous collectior 2014
Grand Rapids, US
Feb 24, 2014 2:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Is that Macy's fault or your fault for not paying attention to the charges that you have made on your account... We do not charge customers for paying over the phone with checks... The check by phone fee has been discontinued since April 1, 2013... The billing dates on the Macy's American Express and Macy's prop accounts are staggered and generally 7 days apart. Customers need to look at their cards; the regular Macy's cards do not have an American Express logo on them but our preferred customer cards have both the American Express and Macy's (logos) and trademarks on them.

If you don't get a statement call us and we will be happy to send one out to you...

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Monica Das
Clifton Park, US
May 28, 2012 10:47 am EDT

Had similar experience with macys credit card. One paper statement in the mail did not appear. It seems there should be two separate statement: one for purchases with in the store and another for purchases outside the store. The second statement for purchases outside the store never came in the mail. To make a long story short have been charged for late fees for three months ... though all payments were made in full two days after the due date via phone. (was charged extra for paying over the phone). STAY AWAY ...

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7:46 am EST
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Macy's violation of payment agreement

I am behind in my credit card payments due to job loss. I made an agreement with their collections dept. to make 4 monthly payments of $60 to be automatically debited from my checking account on the FIRST of each month. On the first of Nov. I checked for the debit but it hadn't been done. I waited for the next 4 days and still no debit from Macy's. I figured that perhaps the agent on the phone had taken down the wrong bank routing number or acct. number and that they would call me. Days go by and then on the 15th of Nov (when my account balance was at about $10 - they did the auto debit. Naturally, my bank charged me an overdraft fee of $34 putting me now in the hole by about $100! When I called Macy's to ask why the debit wasn't done until the 15th when the agreement was for the first, they acknowledged that they were backed up and they would send me a check for $34.00 (the amount of the overdraft fee). Well, its been nearly 1 month since that conversation and I have still not received a check. To top it all off, they did the same thing this month! A friend who knows a lot about credit issues told me that what they did is illegal. When the agreement is for a specific date, the action must occur on that exact date or the agreement is null and void. I'm not sure who to go to with this situation - the Fed Trade Commission? Sue in small claims court? If anyone knows please contact me at [protected]@gmail.com

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moonpies
fw, US
Dec 10, 2011 7:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

why didn't you just call right away and see what was going on instead of waiting nearly 2 weeks for them to call you?

Not only that, but you should've anticipated them still taking the money out, even if it was late, and therefore avoiding an overdraft fee.

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12:33 pm EST

Macy's black friday coupons problems

I chose Macys as my first stop on my black friday outing. With coupons in hand I started my shopping. My first purchase was 2 pairs of boys pajamas. They were buy 1 get 1 free. At the register I was told none of the 2 newspaper coupons would work nor were the card coupons sent to me by mail. Not happy but purchased them anyway. My next purchase was a pair of ladies boots, needless to say the same thing happened at the register, no coupon worked. This time I asked why and was told of all the exclusions, wow..

My next and last stop was the ladies department were I had several sale items from pants to tops. Off to the register and of course 5 out of 6 items were excluded. I expressed my unhappiness to the sales lady and she responded, yes 80% of the merchandise is excluded and most of her customers so far were irritated as well. This was my short visit to Macys where my sister, daughter and I chose to leave and shop sales elsewhere and use coupons that would work.

Aside from my irritation with your store, I was really mad that I could have started at another store and not wasted my time at Macys. Macy will not be number one next year they may not even be in the top 10.

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MissesTexas
Houton, US
May 11, 2012 4:53 am EDT

if they didn't work in the boys dept, why would you continue to purchase from other departments, once you wer completely NOT SATISFIED on the 3rd attempt to use the coupons, you should have told them to have a nice time putting all that crap back.! Those coupons are designed for clearance items only that's because they want to get rid of the inventory.

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1:31 am EST
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I am currently employed with Macys Sunrise in Massapequa, New York. I was originally hired back in December 2008 as a Customer Service Manager in the floor. I was in Macys Huntington as an on call employee. Later on I needed a full time position and there is an opening in Sunrise branch, so I took a full time Administrative Support Team Lead. I stayed in...

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About Macy's

Screenshot Macy's
Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

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Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Lazy managers cover for each other in Otay Ranch Chula Vista, CA was posted on Jun 4, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 824 reviews. Macy's has resolved 132 complaints.
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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
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    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
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    International
    +1 (888) 257-6757
    +1 (888) 257-6757
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    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
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    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
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    Wedding and Gift Registry
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  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Macy's Category
Macy's is ranked 2 among 65 companies in the Department Stores category

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