Macy's

I have recently ordered some furniture the living room, home office and dining room for my new home at Macy's which were supposed to be delivered together on August 4th 2012. I confirmed with customer service on and before the delivery day that all the items are going to be delivered together. But when the delivery guys arrived they informed us that the home office furniture - a Ball and Claw desk and chair set didn't come as it was damaged at warehouse. We spoke to the warehouse supervisor who was nice enough to offer a $100 gift card and told us the furniture might arrive sometime in first week of September and I can call customer service to schedule the delivery date. I called customer service several times since then and no one was able to tell when the desk and chair would arrive. They asked me to call them back again. I was thinking of buying bedroom furniture also at Macy's but now having second thoughts. First of all the customer service never informed the items are not going to be delivered when I called them 30 minutes right before the delivery window and then I had to call them again and again to find out when they can actually deliver it. I didn't expect this kind of service and I am very disappointed. I am hoping someone in Macy's upper management will read this complaint and take appropriate action.

I purchased a piece of furniture at Macys New York on July 4th and as of 7/24 I still do have a delivery date. I have been dealing with customer service attempting to get a valid certificate of insurance so my Co-Op will authorize the delivery. This has been the most painstaking process I have ever had to deal with. I literally have been on the phone almost 8 hours trying to get this done. I escalated the issue to a supervisor and she was the worse of them all. She was short and rude and didn't call me back as she had promised. I have shopped at Macys for at least 20 years and have been totally turned off. I am cancelling the order and cancelling my credit card. I want nothing to do with this company anymore. They obviously do not appreciate their customers if this is how they treat them. I'm sure I can find somewhere else to spend my money. Buyers beware.

Macy’s Credit Card is the worst along with their customer service. Macy’s incompetent system ruined my excellent credit score because of their error. At the time that they reported “serious delinquency” on my credit, actually Macy’s owed me some money! I called their customer service and they just wanted and harassed me to send more money immediately on phone and charging me another $15.00 as transaction fee! The third time I talked to a customer service representative, she could find the error and corrected my account and promised that the debit amount in account will be sent to me promptly. Meanwhile Macy’s Collection Department sent me a letter threatening me to send my delinquency to the credit bureaus. I sent a memo via registered mail to the Macy’s collection Dept. together with the copy of my payments via Bank of America and demanded them reverse the inappropriate charges and interests and also inform the three credit bureaus in case they have inappropriately have taken any action against my credit. This is something provisioned in the law that they have to reverse erroneous reports themselves.

Not only Macy’s has failed to reverse the erroneous report and has damaged my credit score (from around 800 to 678), I have not been reimbursed for Macy’s owe me even at the time they have sent this erroneous report to the credit bureaus. I have saved Macy’s recent statement reversing all the charges and the interests, but they have failed reversing their delinquency report to the three credit bureaus. As if in Macy’s the right hand does not know what the left hand is doing. I will close my account with Macy’s as soon as I get this issue resolved and get reimbursed for what I have over paid them.

If you are or know a lawyer or class action suite against Macy’s, please contact me to provide you with the documents. My loan application to borrow money to buy home was rejected because of the low scores resulted from this erroneous report of Macy’s to the

On 9/28/2010 we purchased a bedroom set, manufactured by Casna Furniture Co., Winnipeg BC Canada, for a guestroom. On delivery we noticed a large gouge on the headboard. A "In Home Provider" came out 11/27/2010 and a replacement was delivered a few weeks later. Okay customer service and problem resolved, or so we thought.
On 7/ 5/2011 I by chance noticed the veneer on the top of the bottom section had bubbled and pulled away from the board. This is not an area you would see daily since is behind the mattress.
I called Macys customer service to see if anything could be done. Short story, NO! It was out of warrantee. That's fine, but did I mention this bed has only been slept in three times, it had been replaced once for lack of quality control? The gouge was hard to miss.
After speaking with a supervisor, the CR rep did offer the name of the manufacturer, but no contact info, I would have to "Google" it myself, but since there was no manufacturer's warrantee, that offer was of little use.
After reading numerous similar complaints on many websites including the BBB and Consumer Affairs, it is obvious until Macys better monitors and improves the quality of furniture being offered, consumers should think carefully before buying Macys brand, non branded furniture, or other large ticket item from their stores. The quality Macys use to be noted for just isn't there and more likely than not you will have an issue.
I am very disappointed with what Macys has become. I have been a customer since the early 80's and we have purchased many large ticket items and were planning to purchase more. After this experience, we will take our business elsewhere and I hope you consider doing the same.

A new Macy’s mattress, delivered 6/6/12, was infested with bedbugs. Bedbugs spread to my box spring & bed frame. Macy’s Corporate Services (Tom Tice) refuses to replace mattress, box spring & bed frame and refuses to remove the infested bed (which is now wrapped in plastic); Macy’s also refuses to pay for exterminator treatment to eliminate bedbugs. Macy’s is responsible for damage to entire bed, bedroom, and perhaps entire apartment, and is also responsible for making an 82-year-old woman sleep on the floor.

Until the Macy’s mattress was delivered, I had NO bedbugs during the 30 years I’ve lived in this apartment. I have witnesses, photos, and records of dog-sniffings for bedbugs to support this claim.

I want Macy’s to replace the infested mattress, box spring, and bed frame, to remove the three infested items from my home, and to pay the cost of exterminating the bedbugs Macy’s brought into my home.

I missed my June payment of $16.54 which was the 2nd late payment in 20 years...I included it along with the $2.00 interest charge with my next payment that I made on line on the due date of July 3rd when the invoice will be paid. I have been harassed by Macy's with phone calls even when they see the payment is pending ... they said because of their computer system I will continue to get the calls until the payment has gone through ... They phoned me 3 times last week right after I scheduled it on line to come out on the due date and again today. They don't listen and are very rude... I cancelled my account and will never every buy another thing at Macy's. What is their problem, the bill has been paid and every month I do it the same way on line to come out on the due date.

Buying furniture from Macy's has been one of the worst consumer experiences in my life. The worst part is it's not the products, it's the people. You pay a premium for nicer stuff, and I don't think it's unrealistic to expect decent customer service. For fear of this turning into a novel, my cliff notes.

Un-Knowledgeable sales person: I bought 2 sets of leather furniture which are beautiful (and I'm mostly happy with) I wanted one set to be cloth but was told they had no cloth reclining sets. After delivery (6 weeks later than set expectation) I receiver a flier advertising the reclining set I bought, but in a cloth material for $2k less. Disappointing and annoying but when combined with everything else... unacceptable.

Consistent delivery issues: I bought a table from another store that had to have it shipped across the country and I got it in 10 days. Macy's couldn't get me anything in under 2 months even though I spent over $8k. And the estimated delivery date was close to 1 month.

Support: For both delivery and credit cards. Incompetence! This incompetence goes up the food chain, not just the English as a second language folks. I was transferred to a local exec who told me what I wanted to hear, and that she'd get back to me. She didn't. Not on one of my multiple issues. Should I have to chase them around? Should I have to call in and ask why there's interest charges when I buy the furniture on 12 months no interest? I've been on the phone probably close to 2 dozen times(including delivery issues) and still don't have things fixed. When I finally got my furniture I thought the headache was over. Then when I got a local exec on the line, I thought she'd take care of me. Maybe you can learn from my mistakes!?

I am a value customer to Macy. On September 3, 2011. I should have made a payment on September 1, 2011. Called and made a payment on the 09/3/2011. I explained this circumstances to them. On the September 1, 2011, there was a hurricane hit in CT. We were out of power and the customer service representative I spoke with told me that if I make a full payment which is 09/03/2011 Macy will not charge me any late payment and my account will be zero balance.

I did made full payment using my check on the phone an amount of $42.48. I asked the customer representative’ how much do I owe you He said your account balance is zero. On November I received a bill of $69.48. I call again and spoke to one of the Manager and He said you are all set. Again I received another bill to make a payment of $62.48. I explained everything with a Customer service person who was not nice to and told me if I will pay $25.00 on 11/16/2011 this will be the end of the bill or she will my account to the credit. The next day when I check my credit report, the bill has been reported.

I went to the story in Manchester and nobody wants to listen to my circumstances. Macy’s just mess my credit history. I called their credit office and what they are telling me is that there is nothing they can do about this. This is my number and I want Macy, s to contact me to ratify this issue because Macy’s has not been fair with me and treated me so bad. Somebody from Macy needs to call me to correct this issue.

I have never had issues with regular items. But god forbid you order one of the special handling items. I am trying to return some rugs I bought, and so far, I have been on the phone for about 2 hours 30 minutes, and only managed to get one rug picked up so far. Here's the story. I am in the market for a rug, and after looking online for some rugs that looked nice, I went to Macy's Retail Store to see them in person. They only carried a limited selection and none of the ones I was interested in. So I went back online and purchased several rugs. Of course, once they arrived, none of them were really the color they appeared to be on the website, so I now had many rugs sitting in my living room that I needed to return. I called Macy's customer service 1800 buy macy and was told that my return was in process and I should expect a call from the shippers in 3-5 days and a mailing label in 5 days. I got neither, so I called back a week later. Turns out that Macy's Retail Store rugs are processed by Macy's, but Macys.com rugs are processed by some other central processor. They had notified customer service that the return had not been processed properly, but no one had followed with me. So we lost a week, again with multiple rugs sitting curled up in my living room. I found this out when I called to check on status. They then told me each individual rug had to be processed serially, and I would have to return one rug at a time. This was after I had already spent 1.5 hours on the phone as people kept putting me on hold to figure out what the rug return process was. Then the next day, a UPS shipper shows up without calling so of course I miss him. I wait for him the next day, and it turns out sure enough he only can pick up one rug. Then I have to call customer service again so they'll process the next rug. What a ridiculous process.

A manager John Sturek at Men's Macy's Unit 358 San Jose, Ca is abusive and hostile to an employee who complained about it and is retaliating. The HR manager SHARON who is replacing the HR manager HEATHER who is on a leave of absence is a good friend of Mr Sturek and is doing everything { NOTHING !} to cover for the manager AND EVEN WENT SO FAR as to ASK ME "WHY are you picking up so may hours" [ Obviously she does not understand the meaning of HARD WORK, food, rent An thinks it is PRIVILEGE of HER PEOPLE ...Or those she FAVORS. " HOW MUCH INTEGRITY CAN YOU GET FROM a HR MANAGER who is CLOSE to the hostility generating manager . HR CORPORATE will only wake up when it is too late, too little, after a brief has been filed and the motion set for a deeply entrenched Due Process that could have been prevented BY MACYS CORPORATE HR MOVING IN QUICKLY. BUT that will not happen in real time .

Too many people are aware of WHAT IS HAPPENNING and suggested CALLING CORPORATE HR as CONCURRENTLY as initiating a "complaint" in a different forum ... AS WILL BE .

My email is [protected]@att.net
.
HR MANAGER SHARON AT VALLEY FAIRE SAN JOSE MACYS UNIT 358 is FRIEND OF Harrasing manager john Sturek who works at Men's Macys 358 AND Is GOING ALONG WITH HIS GROSSLY UNFAIR TREATMENT, Harrasment and Hostile ENVIRONMENT HE CREATES AND EVEN QUESTIONS WHY I PICK UP SO MANY HOURS [Which I am entitled to and need and Desired by Other Managers]. She is suportive of her manager friend and her INQUIRY is ANYTHING BUT FAIR. HR CORPORATE NEEDS TO GET INVOLVED IMMEDIATELY BEFORE IT ENDS IN A LAWSUIT.

On Janurary 29, 2011, I purchased 7 pieces of Living Room Furniture from Macy's in Louisville, Kentucky. My nightmare with Macy's began at the Checkout Lane ! First, I was presented with 3 separate invoices for my purchase and it was complicated as hell to determine if the pricing was correct. In fact, it was not as I discovered I was overcharged. Then after 30 minutes of reviewing 3 invoices, they virtually demanded I not pay with a check or debit card. I was persuaded to pay with a credit card and with the 3 invoices, American Express declined after the first. I then had to pay the balance on a separate credit card which I did not want to do, I wanted to pay with a check or credit card. 3 Invoices, credit crads, etc., It's all a game to get you confused and to overpay ! I called them and got the same BS from Customer Service.

On February 26, 2011, I visited Macy's Palm Beach Gardens in order to purchase a Fossil purse I had seen in the store during a prior visit. Upon arrival, the purse I wanted was not available. There was another one, more expensive, that I also liked. I thought, if I will pay more for a different purse, let me see other brands and see if there is another one that I like more. As I approached the Coach isle, I was approached by the saleswoman, who asked me if she could help me. At the same time she asked the question, she attempted to take the Fossil purse from my hand. I replied that I was still deciding which brand to buy. She informed me that the Fossil section was the other way and again attempted to take purse from me. I repeated that I was still choosing. I knew where the Fossil section was. She appeared annoyed. I continued walking to the Coach section. She followed me, got inside the Coach isle, whispered something to the other saleswoman and both stared at me. After looking at the purses, I moved to the Michael Kors section. She moved into the Michael Kors isled, whispered something to a third saleswoman, who very rudely asked me "How are you". I replied "I'm fine thanks!”. Then I looked again and asked: "Is there a problem here? I'm not sure what's happening. She (the first saleswoman) has been following me all around. Now, you." They both denied that they were following me. I moved into another saleswoman and bought the Fossil purse, as planned. At that time, I was almost crying and shaking. I have never been treated as I’m a thief. I'm an honest, educated, gainfully employed, productive member of the society, and have never felt that way before. I was planning to buy some shoes to go with the purse; however, I felt so humiliated and thought all saleswomen were looking at me and thinking that I was going to still something. I left Macy's never to buy there again. Once I had to leave the mall, I had to go back to the parking lot outside Macy's. I had to sit outside and prepare to go inside again. I felt so horrible, discriminated and humiliated that I couldn't go inside to look for the manager and make my complaint in person. I know they have to do loss prevention, but there are polite ways to do it. It's all about proper training and customer service. This is a high end mall and I can’t believe that they do it with all the customers. Was it because I’m an immigrant? Was it because I had a shopping bag from another store and she feared I was going to shoplift? Isn’t it true that if I bought in other stores, I’m more likely to afford to buy at your store too? I was shopping for my birthday month that day and Macy’s happened to be the most popular store I shopped that day. And that’s where I was singled out and humiliated. I hope no one has to go through what I went through on that day. I believe it is Macy’s responsibility to train their staff and provide good customer service to their clients.

To whom it may concern,
We have purchased a serta king size mattress from macy’s furniture department a year ago, however, after one year of proper use, the left side of the mattress appears to sagging and had a deep contour, that really affected our quality of sleep and caused pain in my boyfriend's back. We had to go to chiropractor because the pain started to bother. My boyfriend weighs 140 pounds and I weigh 100 pounds, respectively. Thus there is no reason to believe the sagging in mattress is caused by any overweight. We decided to put a complaint with macy's, our appointment with the inspection was scheduled for jan 28, 2012. During the inspection, the inspector pressed, looked and measured the “deepest” point of the deformity. The inspection he told me was slightly less than 1.5’’. However, to us, even.5 inch contour in a firm mattress of that price should not happen. He told us in person that it is not up to him to make decision to replace but these people at the macy’s customer service center. By looking at the mattress, he would think the sagging area is obviously visible. However, everything else appears to be in good condition and the mattress was used less than a year. He took several pictures with measurements and told us that he needs to speak to the guy in customer service. Since he forgot the phone number, we dialed it for him. After he shortly spoke to an associate called jeremra in customer service, he passed us the phone and left my house. Per associate, he told us that our mattress is not qualified to be replaced because the inspectors noted 1 stain in the mattress, we looked again at our mattress and noted the stain was very superficial so we removed it with wet kitchen towel while talking to jeremra and told him it should not be consider as a stain if it’s removable. We do not agree with this proceeding because the mattress is causing us to sleep uncomfortable, in an odd position where the body is forced to be crooked, resulting in back pain. However, he argued with us that since the inspector is well trained professional, what he has told them and the picture he has taken had already made them to conclude. We got upset because we argued that although professionals make mistakes, and we do not think the result of his inspection was fair to deny our request for replacement just because inspector has noted a superficial stain. Obviously the purpose of us calling is to replace the mattress because of the sagging area that causes the problem. Once stain is removed and no longer visible, why couldn’t they just focus on the cause of us calling, which is the sagging area. Then jeremra changed his tone and told us, it was not just because of the stain, when the inspector took the measurement picture, he has noted the sagging in the mattress that measures is slightly less than 11/2’’, which makes me recall that while the inspector took pictures, he used different pressure and timing while pressing the good side and sagged side of the mattress, and while he took the picture, he took them at a different angle, which may cause the measurement to be incorrect. As such, I told jeremra that this does not make sense to us because even professionals make mistakes. I understood the fact that he has noted a stain (Which appears to be removed shortly after he left) and the pressure of pressing the mattress could affect the result. So we asked whether they can schedule another appointment for them to send someone else to inspect our mattress again, because the superficial stain is no longer there and we can re-measure the sagging area in the mattress. He refused to do that and told us that they will use the pictures that have been already taken to make their decisions, which appears most likely they will not replace it. His denial of sending someone else upset us and we asked to speak to his supervisor, whose name is danny curry. After given out all the details again to danny, he basically told us the same thing and mentioned that the next appointment will be available in 90 days. And he does not think by removing the stain by ourselves would change their mind, most likely we won’t be able to get it replaced. I was honestly so stressed while talking to him, because although he kept telling us that they were there to help, I did not feel that he has a positive attitude and the words he told us were not trying to help at all. Indeed, he was trying to get rid of us at that point. I told him my frustration for paying almost 2000 dollars for a new mattress that is purchased in a trustable company-macy’s, and now when it turns out to have a problem, they refuse to help or re-evaluate the condition just because of the things that were even appear to be true to us. There are so many mattress places in south florida and we chose macy’s because we believed it is a reputable company that we can rely on any after sales issues and problems, or at least people there will try to help to solve the problem. At this point, I am very very disappointed and I do not see that value in the company. That kind of customer service will turn clients away and keep us from purchasing from macy’s going forward. That was not the right attitude to solve a problem when they can obviously feel the customer’s frustration and knowing the fact was an obvious manufacturing problem. We were upset not personally to the supervisor in customer service but his inappropriate attitude. Before we end the call, I asked his name and the associate’s name to have as a reference; he was hesitate to give us his name and refused to give us the associate’s last name. He told us that he did not feel comfortable to give us their names because we are strangers to them. I told him that they would have more information of us than we have of theirs. And that is so inappropriate to say to a customer when we were just asking names for reference.in addition, we asked if there is any phone numbers for us to reach out, they told me that there is none besides the address of the mccs presidential in oh they gave. I also asked to spoke to his manager to address this issue and he told me that he will talk to him and I will be getting a phone call from them within 48 hours. However, when we asked for his manager’s name or contact information, he refused to give it out again and told us to wait for them to call back. He even mentioned that we made him feeling uncomfortable while talking to us since we got upset during the conversation. However, he has already made his decision that they will not send out another inspector to reevaluate our mattress because of that. At this point, I am speechless, the incorrect measurement and superficial stain (Which has been already removed by wet kitchen towel with water) sounds so unfair to us, all we asked is to have someone else to look at it and re-measure it, how could some professionals work in the customer service take it personal and refused to reschedule another inspection. He kept telling us about being professional, then where is his? The inspector who came to our house did not even have the phone numbers that he supposed to have to call for macy’s customer service to report his findings, if he is a professional, then should he be able to have everything ready before he even step in to field work? I am not trying to argue with anybody, I just feel disappointed and frustrated by the type of quality of goods and service of aftersales macy’s has provided. The customer service was terrible, the inspection result was inadequate and our request for re-inspection got refused with poor service. We just need an amicable solution for this case. I hope you could help us to address this problem.
Please find our contact phone information below:
Jacky
[protected]@gmail.com
Regards,

Today I went to the kids area to buy clothes to my kids and when I went to pay to the chashier Dale(I'm pretty sure this is his name), he asked me if I was going to pay for a purple jacket that my son was wearing. I did not understand why he asked for an item that I already paid on last week and then he said the jacket looked pretty new to him. I really feel disappointment and discriminated by this cashier who assumed that I stole something from the store just because we are a latino family. I really believe we have to stop this discriminatory acts and I think to share this incident with all my latins friends and relatives.I would also think not to comeback to any Macy's store and I will tell my friends not to come to any Macy's anymore.

Recently got hired at this location as a full time worker...weeks went by and then my hours dropped from 38 to 16. when i asked my manager about this she said she did not know who messed with my schedule. days went by and nobody could answer me about what happened to the hours i was scheduled that week. on my day off i received a call from my manager saying she has good and bad news for me. that the company will be doing a major change and full time position in my department is no longer needed and that they only have a part-time night position available. This place lacks communication. all they care about is credit cards. if you go to any manager about any problem nobody seems to have an answer for you.

Since moving to Corpus Christi, TX nearly two years ago we notice that this is the only Macy's in the region. We had noticed that it was not nearly as nice as the ones in Atlanta or Florida or New York where we lived prior but we were loyal regardless and tried to make due. I had noticed that I do get "slighted" when I go in the store though. If they are handing out samples of products they skip me, when I come into a department associates scatter away or make quick eye contact and look away, on more than one occasion I even have to search them out for help. This evening was the straw that broke the camel's back. The sales circular advertised a ring on sale for nearly $2, 000. We wanted the ring and decided that we would go and purchase it, it is about $1000 off of the regular price. I went to the jewelry counter and there were only a few patrons in the section, it was not busy what so ever and they can check their cameras if they would like. I was made to wait 20 minutes and 4.3 seconds before I was even acknowledged by any associate. I know this because I timed it via my iPhone. Two different supervisors walked right past me on two occasions and did not say a word (they had red tags on so I knew they were supervisors). One associate hid behind a register and kept peeking out to see if I would leave, one sat in conversation the entire time with a customer who was not making any purchases, another sat talking to someone she knew. I stood prepared to purchase for 20 minutes and 4.3 seconds. I was finally approached by an associate who coincidentally was of my same ethnic origin and she said she would have a supervisor come and she did. I showed my iPhone to the supervisor and advised him that I have never been disrespected in this manner ever in my natural life and he kept offering a discount, but I don't want a discount and I declined his discount, I told him they have a flaw in how they train and hire people, because these employees are only helping who they want and that leads to a selective process that is counter productive in the retail environment. I advised him that we will not buy the item there, we will drive 2.5 hours to San Antonio and purchase it there. This has to change, I am trying hard not to call them racists in the store but it leaves me very little choice, when I am constantly denied the level of service that I know I am suppose to receive from a store of this caliber.

i called macys customer service because i thought i had been set up on automatic payments for a hardship program which was to be no late fees, and lower interest rates. well whom ever i spoke with to set up these auto payments dropped the ball and did not set me up with this program nor did they make any notes in their system. so i was told there were no programs to assist me and that after asking for a manager that a manager could not override the programs either to assist me. i called to try to get help so i can get this bill payed because i have had a wage reduction since 2009 and i still need assistance. so when i question since your customer service dropped the ball in 2010 your company can not assist me in making this right, i was told no. all i want to do is pay them and pay this account off, but i quess i just need to stop paying them to get their attention? so frustrating