CB Dating Services Lunch Actually Group

Lunch Actually Group Reviews and Complaints

Lunch Actually Group review: My refund experience with lunch actually - repeated delays & unanswered emmails

K&S of SG

Dec 04, 2025 3:43 am EST

Featured review

Sharing my personal experience for awareness.

I cancelled my Lunch Actually membership within the 3-day cooling-off period, as stated in their contract. They acknowledged the cancellation and agreed to refund my fees minus the admin charge.

They told me the refund would take 3 months (due by May 2025). Later, they pushed it to November 2025. As of today, I still haven’t received the refund, and my follow-up emails have gone unanswered.

The amount itself is not big, which makes it even more puzzling. For a company that promotes so many “success stories” and strong branding, I don’t understand why they are unable to fulfil a straightforward refund commitment.

This experience has been especially stressful as I am currently not working and need the funds.

I have filed a complaint with CASE and will pursue it further.
Posting this so others can be more aware before signing up.

Recommendation: Please read the refund and cooling-off clauses very carefully. Even though I cancelled within the approved period, my refund was significantly delayed. At this point, the refund has been delayed for so long that I am no longer confident if it will actually be processed.

0 comments

Add a comment

Lunch Actually Group - Unethical behaviour, expensive and hard selling 15

Resolved

Lunch Actually Group - personalised matchmaking service

Lunch Actually Group - Unprofessional & Unreliable Matching services 1

Resolved

Lunch Actually Group - To be honest.. I feel completely ripped off.. But at the same time.. I hope they turn over a new leaf after reading this 1

Lunch Actually Group - esync don't work

Lunch Actually Group - Delay and ghosting by Lunch Actually for refund for cancellation of service

Lunch Actually Group - Dating service

Lunch Actually Group - Customer service

Resolved

Replied

Lunch Actually Group - Dating

Replied

Lunch Actually Group - Dating agency 1

View all Lunch Actually Group reviews and complaints

Lunch Actually Group Contacts

Lunch Actually Group phone numbers

+65 96 571 826

Click up if you have successfully reached Lunch Actually Group by calling +65 96 571 826 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +65 96 571 826 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +65 96 571 826 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +65 96 571 826 phone number

Singapore

+852 25 243 010

Click up if you have successfully reached Lunch Actually Group by calling +852 25 243 010 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +852 25 243 010 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +852 25 243 010 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +852 25 243 010 phone number

Hong Kong

+62 821 1141 0601

Click up if you have successfully reached Lunch Actually Group by calling +62 821 1141 0601 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +62 821 1141 0601 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +62 821 1141 0601 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +62 821 1141 0601 phone number

Indonesia

+60 322 828 310

Click up if you have successfully reached Lunch Actually Group by calling +60 322 828 310 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +60 322 828 310 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +60 322 828 310 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +60 322 828 310 phone number

Malaysia, Kuala Lumpur

+60 46 192 662

Click up if you have successfully reached Lunch Actually Group by calling +60 46 192 662 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +60 46 192 662 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +60 46 192 662 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +60 46 192 662 phone number

Malaysia, Penang

+66 26 520 044

Click up if you have successfully reached Lunch Actually Group by calling +66 26 520 044 phone number 0 0 users reported that they have successfully reached Lunch Actually Group by calling +66 26 520 044 phone number Click down if you have unsuccessfully reached Lunch Actually Group by calling +66 26 520 044 phone number 0 0 users reported that they have UNsuccessfully reached Lunch Actually Group by calling +66 26 520 044 phone number

Thailand

More phone numbers

Lunch Actually Group emails

sgcupids@lunchactually.com

100%
Confidence score: 100%

Support

klcupids@lunchactually.com

89%
Confidence score: 89%

info@lunchactually.com

83%
Confidence score: 83%

support

More emails

Lunch Actually Group address

51 Cuppage Road, № 10-07, Singapore, 229469, Singapore

Lunch Actually Group social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 08, 2025
View all Lunch Actually Group contacts