Recently I purchased a floor from Lumber Liquidators. When I was looking at the floors trying to determine which one to purchase for my newly renovated kitchen, a salesman approached my husband and I. We explained to him that we were looking to purchase a laminate floor for our kitchen. We were looking for a cherry wood but wanted the most durable floor for a kitchen, The salesman showed us a beautiful floor, it was resonably priced. We asked him if it was durable enough for the traffic in the kitchen, and he told us that it was fine for a kitchen. Taking their word for it, we purchased the floor. My parents purchased a floor from them a few months prior and had a great experience with them, so I trusted them.
My husband had installed five laminate floors prior to this one. As soon as the installation started the trouble BEGAN! The lock and groove on the floor was terrible and by far was that hardest floor my husband installed. Once the floor was down we started noticing dents, scratches, and scuffs. The floor wasn't down one day and it looked as if it was down for years. Being that LL made us believe that we had a warranty I called customer Service. They are the absolute worse Customer Service team ever! I called and explained my problem. I explained that I was not happy about being mislead to believe that the floor was adequate enough to be installed in a kitchen. I was told that the warranty only covers sun damage! Are you kidding, SUN DAMAGE? What floor gets ruined from the sun. They also told me that they would send me something that I could apply to floor to hide the scartches. Its been two months and I recieved NOTHING!
I will be writing a letter to the manager and if I get no where with him I am getting an attorney. We work hard for our money and I don't appreciate being mislead to purchase a crappy floor for my kitchen.
The complaint has been investigated and resolved to the customer’s satisfaction.