[Resolved] Lulu Hypermarket / LuLu Group Internationalsony home theatre - sound issues

G Jul 14, 2019

I bought a sony home theatre DAVDZ350K on 08/02/2019. From this month i am getting blurred sound after playing it for 30 minutes. I took this device from Lulu Murabba, riyadh. Please advice how can i get it repaired as it is having 24 months warranty.

The device was ok in its initial months but failed to work from last month. The sound appears to be normal for about half an hour then it becomes blurred. when the surround mode is changed to multi or 2 channel or any other, again the sound becomes ok and after 10 minutes again becomes blurred. Ultimately after 1 hour all the sound becomes unaudible and bass shots up.
please resolve the issue.
Girish Gopal

  • LuLu Hypermarket's response · Jul 15, 2019

    Hello Girish, we apologize for the inconvenience. We advise you to approach the customer service counter of the store where you purchase the home theatre unit and bring the warranty slip together with the official receipt. Our customer service representatives will assist you further. Thank you!

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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