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LuLu Hypermarket

LuLu Hypermarket review: faulty billing

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5:11 am EST
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Yesterday 2nd Jan 2020, I had been to Lulu Hypermarket Ramli Mall, Bahrain. The 50% discount offer on garments, shoes, bags etc was going on which was ending on 4th Jan. I bought some garment items worth 36.9 BD which was eligible for 50% discount as advertised by Lulu.In addition to this we bought 7.8 BD ( socks) which weren't eligible for discount. The check out counter guy couldn't understand the discount billing properly and gave us only discount worth 12.4 BD instead of 18.450BD, which was a loss of nearly 6BD for us. Despite repeated requests, the checkout counter staff couldn't understand this simple math and we didn't get 50% discount as promised.
Ref
1.Receipt # 303411 dt 2/1/2020.
2. Receipt # 303412 dt 2/1/2020 served by 1421754.
Please arrange to refund BD 6 to us.

Jan 04, 2020 1:36 am EST
LuLu Hypermarket customer support contacts
Address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, AE

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Dear Anil, we apologize for the inconvenience. We request you to send your contact details to customerservice@luluhypermarket.com along with the copy of the bills issued by LuLu, in order for the concerned team to assist you further. Looking forward to receiving the mail. Respectfully yours, Team LuLu
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The complaint has been investigated and resolved to the customer's satisfaction.

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