Lufthansa German Airlines
Frankfurt am Main, New York
Germany - 60546
Asia (except for China) and Australia, Singapore, Australia, New Zealand, South Korea, Malaysia, Indonesia and others
TICKETS BOUGHT FROM LUFTHANSA FOR JOURNEY FROM BANGALORE INDIA TO POTRLAND OREGON FREE BAGGAGE ALLOWANCE FOR...
I bought my round trip ticket form Canada (Montreal) to Tehran online. I had my E-ticket with me in English. I needed a confirmation for my departure time in my language, Persian, (I needed this conformation for some business paper work). I went to a Travel agency representative for LUFTHANSA airline in Isfahan (Address: Shafagh Agency, Sheikhsadoogh St, Isfahan, Iran). They did not help me at all. Although my E-ticket and departure time was confirmed by the manger of the agency they kept saying that we do not give you the confirmation unless you buy the ticket directly from us (I am not sure maybe this is only for money or their commission). That is not professional. Next time I will not buy ticket from LUFTHANSA because I do not want to deal with these people and waste my time.
J Aİ ACHETER 1 BİLLET SUR LUFTHANSA SUR İNTERNET D ANKARA EN TURQUİE A PARİS ET J Aİ REÇU LA CONFİRMATİON DE MON ACHAT AVEC İNTERDİCTİON DE LE MODİFİER.8 JOUR PLUS TARDS JE REÇOİS UNE İNSTRUCTİON SUR LE CHANGEMENT DE MON BİLLET(DEJA PAYE).A ACUN MOMENT OU UR AUCUN DOCUMENT İL ET PRECİSE QUE CE BİLLET EST PEUT ETRE SOUMİS A ANNULATİON.
HORS MON LİEU DE DESTİNATİON ETANT TOULOUE J Aİ ACHETE 1 BİLLET DE PARİS A TOULOUSE AVEC EASYJET.
APRES AVOİR CONTACTE LUFTHANSA A ISTANBUL LUFTANSA M İNFORME DE L ANNULATİON DE PLUSİEURS VOLS AU DEPARD D ANKARA.
LE SEUL VOL DİSPONİBLE EN FONCTİON DE MES CONTRAİNTES EST LE 6 DECEMBRE AVEC COMME CONSEQUENCE LA PERTE DE MON BİLLET PARİS TOULOUSE.J Aİ DONC DU ACHETE UN NOUVEAU BİLLET EASYJET POUR LE 6 DECEMBRE DE PARİS A TOULOUSE.
APRES RECHERCHES LA RAİSON DE CES ANNULATİONS (6:15 AU DEPART DE ANKARA)N EST PAS LİE Nİ A DES RAİSONS TECHNİQUE, Nİ DE METEO Nİ DE FORCE MAJEUR.
JE DEMANDE LE REMBOURSEMENT DE CE BİLLET PAR LUFTHANSA
MON BİLLET EASYJET.
VOL NUMBER:U2 4027
ORLY SUD-MERCREDİ 7 DECEMBRE 2011 AT 15.15
MONTANT DE LA FACTURE DU BİLLET. 70.99€
I was travelling by Lufthansa Airlines on 15th June 2011 by Business Class seat No 4c Flight number LH765 . Ticket no [protected]. From Mumbai to Munich. Towards the end of the flight I could not find my glasses and could not read. I had taken them out of my bag so obviously they were lost on flight. I requested the flight attendant to help me find them and she "well obviously none of us have it !" the chief stewardess did try to help but the young stewardess refused to help and kep snarling at me and demeaning me saying it's not her job! In the meanwhile my wife came to give me medicines from Economy class and despite pleadings that I'm a heart patient she refused to let her come and deliver the medicines. I lost my glasses, my self respect and had my wife insulted.. I would like the airline to provide me an explanation or I will go to the court of law
MATTER IS REPEATED
COMPLAINT AGAINST LUFTHANSA AIRLINE --
UNNECESSARY HARRASSEMENT BY GROUND STAFF -
---------------------------------------------------------------------------------- MYSELF HET VAISHNAV & WIFE SHWETA LEFT FOR USA ON 4 FEBRUARY 2011, BY LUFTHANSA FLIGHT NO -757. WE HAD NO EXCESS LUGGAGE, INSPITE WE WERE ASKED TO PAY US DOLALR 250. WE ARGIED THAT WHILE COMING BACK WE HAD NO PROBLEM, THEN WHY WHILE GOING BACK?
WE WERE MADE TO STAND AT AIRLINE COUNTER FOR MORE THEN AN HOUR, GROUND STAFF WENT ON DEMANDING MONEY, WE WRE TORTURED, GOT EXHAUSED. THIS ISSUE WAS EVEN INTERVENED BY OTHER PASSENGERS.
WHEN THIS EPISODE BECAME LENGTHY, LOUDY, WE WERE CALLED BY ANOTHER OFFICER OF LUFTHANSA WHO CKECKED OUR WEIGHT & THEN ISSUED US BOARDING PASSSES.
WE COULD NOT MEET OUR FAMILY MEMBERS, FRIENDS AT AIRPORT, WE WERE TERRIBLY TIRED, OUR JOURNEY GOT SPOILED WE WERE TOTURED.SINCE WE DID NOT PAY.THIS EPISODE HAD ULTERIOR MOTIVE, DEMAND WAS UNFAIR.
WE HAVE DEMANDED APPROPRIATE COMPENSTION FOR UNNECESSARY HARRASSMENT, TORTURE, JOURNEY SPOILED.I JUST GOT MARRIED ON JANUARY 24, AND I WAS GOING BACK TO USA WITH MY WIFE .
MY COMPLAINT HAS BEEN REGISTERED BY LUFTHANSA AIRLINE, REF NO- [protected], MORE THEN A MONTH IS OVER, NO REPLY, RESPONSE.
KINDLY TAKE UP THIS ISSUE.
10619 CAMINITO ALVAREZ HET VAISHNAV
SAN DIEGO TEL NO -[protected]
CA- 92126 [protected]@hotmail.com
HARASSMENT BY OFFICIALS OF LUFTHANSA AIRLINE
AT MUMBAI INT AIRPORT --
I & MY WIFE HAD COME TO MUMBAI [INDIA]FROM USA. I TRAVELLED IN BUSINESS CLASS FROM USA UPTO FRANKFURT & WHILE GOING BACK FROM FRANKFURT TO USA .I HAD NO TROUBLE WHILE ARRIVED IN MUMBAI.
HOWEVER WHILE GOING BACK ON 4 OF FEBRUARY BY FLIGHT NO -757 [LUFTHANSA AIRLINE] MY SELF & MY WIFE, SHWETA PANDYA WERE TORTURED FOR MORE THEN A HOUR ON BASELESS REASON THAT WE HAD EXCESS LUGGAGE, & SHOULD PAY PENALTY OF US DOLLAR 250 . WE WERE MADE TO STAND BEFORE AIRLINE COUNTER FOR MORE THEN AN HOUR.BEING TORTURED.
THIS MATTER WAS EVEN INTERVENED BY OTHER PASSENGERS, HOWEVER OFFICIALS OF LUFTHANSA AIRLINE DID NOT SHOW ANY MERCY.
WE WERE CALLED BY ANOTHER OFFICER, AFTER AN HOUR WHO AGAIN CHECKED OUR LUGGAGE & THEN ISSUED US BOARDING PASSES. I REPEAT, WE WERE TERRIBLY HARASSED, TORTURED FOR NO REASON.THIS EPISODE HAD ENTIRELY ULTERIOR MOTIVE.we DID NOT PAY SINCE WEE SUSPECTED DIRTY GAME
I HAD COMPLAINED TO LUFTHANSA AIRLINE, THEIR REF NO - [protected], MORE THEN ONE MON NTH IS OVER HOWEVER NO RESPONSE.W HAVE DEMANDED DUE COMPENSATION FOR UNNECESSARY HARASSMENT, OUR JOURNEY WAS ENTIRELY SPOILED.INCIDENT HAD ULTERIOR MOTIVE
10619 CAMINITO ALVAREZ HET VAISHNAV
SAN DIEGO SHWETA PANDYA
CA - 92126
I have been a very loyal and senator card passanger of lufthansa for many years. Unfortunately i am having...
I flew from Chicago to Munich on United, leaving on 28 November and was supposed to fly on to Berlin on the morning of the 29th on Lufthansa. When I arrived in Munich, my flight had been cancelled and the airport was chaos because of snow (perhaps 1000 people in line to change reservations).
My luggage has now been missing for almost a week, and I can get no info from either the Lufthansa or the United phone lines or website. They have been profoundly unhelpful, and keep telling me to phone back. I have now sent the tracing form. We will see what happens.
My son is a University Student in Canada and every year he comes home to Cairo during the Christmas Holiday. Therefore, I purchase an annual return ticket for him from Cairo to Toronto, return, From January to December.
This year I booked his ticket, with Thomas Cook January 2010 and I needed to make the return date to be December 2010, for my son to come back during the Holiday season.
While making the reservation, Thomas Cook informed me that they cannot make the booking from Jan. 2010 till Dec. 2010, as Lufthansa reservation system does not allow to do so, and they can only make it till 16th of Nov. 2010. They further assured me that there will be NO PROBLEM to change the return date to Dec. 2010 later on.
As the Christmas holiday is approaching, I contacted Thomas Cook to make the reservation for my son for Dec. to spend the holiday with his family.
I was shocked to know that, not only I have to pay 100 Euro to change the reservation, but I have to pay for another return ticket as Lufthansa cancelled the type of economy class for such tickets and they made a new economy class, and I have to pay for a new return ticket, or go to another Airline !!!
What kind of business do we have here? Where is the customer protection? Isnt this a type of fraud? When I get an annual ticket, the duration should be ONE YEAR not according to Lufthansa reservation window. Can they get away with this? Change and cancel a class without honoring the previously issued tickets?
My name is Shidong Wang, my missing luggage No. is PVGLH34548.Now I would like to write something to you all about my miss luggage when I traveled by Lufthansa plane for Lufthansa China and Lufthansa Shanghai reject to give finacial compensation for my loss, details as beneath:
I traveled by Lufthansa plane flight No.LH4757 from Lundon to Munich Germany on 10th Sep 2010 local time pm 14:55, then from Munich to Shanghai arrived at pm 11th Sep( Peking time) with the flight No. LH726.Then I was told by the airport employee that my luggage hasn’t arrived by the same air line. So I told all the details about my luggage to that person.
In the following week I phoned Pudong airport for several time and everytime I was told they didn’t know where the luggage was. And no active phone from airport was received except for one phone informing me the luggage hasn’t been found temporarily. One thing surprised me most was that no apology phone was made by the airline company during this course. My six sense told me something had been happen to my luggage during the anxiously waiting, so I listed out all the items inside the luggage then e-mailed and faxed to Pudong airport and Lufthansa on 15th Sep. The next day I phone to Lufthansa again and was been told there’s one similar luggage in Lundon and would be sent to Shanghai on 17th Sep.Who can tell me why it took so much time to find it. When I arrived at Pudong airport I have listed all the items inside the missing luggage including the description of the suitcase. Should we call it the high working efficiency of the developed country and the experience of advanced management.
At noon of 17th Sep the Pudong airport sent my suitcase back via express company. When I opened the suitcase together with the deliver(I myself unlock lock button). What a mess! When I opened my wife’s gift – a cartier watch box. Oh my god! The watch has flied while leaving the empty box only. I remembered clearly I have checked it before I passed it to the baggage center. But now it was missing .It is a brand new Cartier female watch Ronde Solo W6700155，€1730.I bought it in Paris on 6th Sep.After finishing checking I also found a packer of Chinese tobacco is missing. So I reported the incident to the police immediately. Then the Police registered the file and the deliver of the express company certificated the whole course of suitcase opening and checking. (Formal approval and photo could be provided)
I traveled by your plane in the whole Europe trip for I holds a favorable impression on germany company’s rigorous before this issue happened. I remembered clearly at the Lundon airport your clerk of baggage center who yawned all the time. It’s hard to image your rigorous process leads to my loss.
And the most angrily thing is the customer service agent’s answer when I reflect the whole luggage missing thing to her via tel No. 021-[protected].The lady who answered the phone said it’s not your fault, finacial compensation would never be given to valuables. My god! Is that my fault to leave it along in Lundon. Is that my fault to let the thief wore my watch and smoke Chinese tobacco. Is that my fault to let the thief at large, then there would be second victim, third one…….So much questions, how dare you say it’s not your fault. How dare you think you should never be responsible for that??????
Here I strongly asked Lufthansa to give finacial compensation at the same time the formal apology and reason explaination should be given. If your company does not act, then I will reflect to the relevant departments and the media in order to protect my interests.I think a responsible multinational airline company, would never turn a deaf ear to client appeal and would never turn a blind eye to client real benefit. Hope you would give me a satisfying feedback, ths!
My Name is HABIB GRINI .I'm LH Senator N° [protected].
I had A Flight with Lufthansa LH 653 + LH 4572 from Jeddah to Frankfurt /Brussels : 26 AUG 2010 E Ticket [protected] Nbr LH 454EQD.
Flight LH 653 take off scheduled at 26 AUG 02H40 .We still at the gate waiting till 04H00 without any information about the delay or the cancell of the mentionned flight .Cancelled Flight due to Technical problem on the Aircraft coming from ASMARA to Jeddah has been confirmed on the morning at about 05H3O AM after many discussion and with poor comminication with LH Staff in Jeddah Airport .
By the end, they succeed to find a Flight Jeddah/AMMAN RJ 701 at 06H45 with connection to Frankfurt Flight RJ 125 + Connection to Brussels .
The complain is
1. Spent Night waiting the flight till morning without any assistance and not sleeping more than 40H .
2.Instead of arriving to Brussels at 10H30 morning ( Flight LH 4572) and participating to important meeting in my compagny at 13H00 .This Meeting has been cancelled ? This impact direct is minimum 6H*120€( Rate for Engineering And Construction Manager ) .
3.My Laguage ( see Annexed reference ) including all my main works files stay missing during 3 days with a new impact on the impossibility to perform needed works on Fri 26 AUG .
Thanks to answer by return what about Compensation for the the 3 items.
H GRINI Tel + [protected] Email: habib .[protected]@cmigroupe.com
I have sent two letters to Lufthansa following our delayed flight on 15th July 2010 which should have left Milan at 21.30hrs and finally arrived at Heathrow at 17.00 on 16th July. The customer care at Milan was disgusting and if the Italians had not created so much we would have been left at the airport all night after having a voucher for a drink and sandwich at 22.00hrs on 15th July. I attached receipts and paperwork regarding the flight.
After my second letter I have still not received any acknowledgement from them, I take this to be that they have so many complaints that we have to wait for three months before any customer service clerks have the time to respond.
We made a complaint 2 months ago in Loiu Airport, Bilbao and from your desk there we were told to wait but there has been no answer. The issue is the following: we had a flight from Cairo to Bilbao via Frankfurt on February 21st and we should have arrived at Bilbao at 13, 30. As a consequence of a terrible delay at Cairo Airport we arrived to Bilbao on February the 22nd around 19 or 20h. So we ask for the due refund specified by law.
Looking forward to hearing of you as soon as posible,
We flew into Munich and had a connecting flight to Madrid. Sat at gate for 2.5 hours . Saw other flights going out of same gate to other destinations. Asked about our flight. Told it would be late . Asked again and was told "I too busy to talk to you". Announcement made for flight to Amsterdam only in German. Flight took off . We were then told we missed it and charged $250 each re booking fee. Filed complaint. It was denied. They have since refused to return phone calls or emails or give names and numbers of supervisors.
On 11 Jan 2010 my partner flew in from Afghanistan to Germany and then Germany to London Heathrow on Flight...
DEAR SIR/MADAM, LAST YEAR (NOVEMBER, 2009), I BOOKED MY FLEIGHT BY LUFTHANSA AIR WAYS FOR BOMBAY RETURN...
Just wanted to let you know that the competition was a total scam (people using scripts, website bugs), but what was more infuriating is that Lufthansa treated a frequent flyer member like crap - mocked me via email answers, never confirmed or answered my faxes, and almost ignored me on the phone. All I wanted was them to fix the link to my nomination (stopped working after a few days).. or at least listen to me.
Besides the whole competition fraud, I really believe that their mileage program is the weakest of all the ones I have (Airfrance, El Al, etc) and I get poor treatment when I try to order tickets on the phone, unlike Airfrance/KLM that talk to me like I'm a prince.
LUFTHANSA AIRLINES UK.
Lufthansa London Office.
The Lawn Shopping Concourse,
London Heathrow Airport Code: LHR
ATTENTION: PRIYANKA KUMARI
JOB DESIGNATION: Sales Executive (ticketing )
Job Ref Number: LFTH/JOBEXP//0919UK
Job location: Heathrow - London's Premier International Airport
LUFTHANSA AIRLINES APPOINTMENT LETTER AND CONTRACT DOCUMENT
Congratulations, you have been successfully appointed for the position stated above.
The mode of our selection was basically on Resume Assessment and Work experience.
We employ staff based on four core values namely Productivity, Interpersonal skills, Career Ambitions and Character, we expect all our staff to exhibit these core values also we ensure that all our staff especially our International employees are comfortable.
Attached herewith is the soft copy of your appointment letter and Contract document which you have to read understandably.
Kindly follow the below stated instructions categorically, which includes the following:
A) Sign and send us the soft copy of your contract document via email attachment.
B) Send the front personal data page of your international passport through e-mail attachment to to us through email attachment to enable us procure a work permit visa in your favour
C) The hard copies of your appointment letter had already been dispatched
to Roger Gherson of Ghersons Solicitors to enable them process your Affidavit Attestation Certificate from British High Court here in U.K.
Affidavit Attestation Certificate from British High Court is an agreement you need to sign with our authorised Immigration Attorney to enable us procure a Visa and work permit paper on your behalf without fear of you migrating into U.K to constitute nuisance.
D) Lufthansa Airlines UK will take responsibility of your Visa and Air ticket once you present to us your signed Affidavit Attestation Certificate from Roger Gherson of Ghersons Solicitors U.K .
E) In order for you to obtain your Affidavit Attestation Certificate you are hereby, instructed to contact Roger Gherson of Ghersons Solicitors with below contact information.
1 Great Cumberland Place,
London, W1H 7AL .
VAT No: GB [protected]
F) Failure to provide Affidavit Attestation Certificate from British High Court
within the stipulated time means an automatic termination of your appointment.
G) Make sure you furnish the Immigration Attorney with your phone number and your present resident address.
PLEASE SIGN AND RETURN THE CONTRACT AGREEMENT VIA E-MAIL ATTACHMENT.
PLEASE CONTACT US BY PHONE FOR FURTHER DETAILS.
Mr. George Miller.
HEAD HUMAN RESOURCE
4 bags did not arrive with us when we arrived in Mumbai from Munich. 2 bags came 5 days later and 2 more came a 8 days later. Very poor customer service and lack of ownershio and poor sensitivity to problems caused by their incompetence
This company took $1500 of our money and gave us NOTHING! We bought a ticket and my girlfriend became ill. She went into a clinic for treatment and recovered.
In the US a ticket is good for one year. However in Romania its only good of six months. So Lufthansa is saying they have no obligation to honor the ticket.
DO NOT EVER FLY THIS AIRLINE!! They take your money and will not honor you ticket under unusual circumstances! They don't care about their customers. They will screw you if they can.
I will never purchase a ticket from them again and neither should you. There are other honorable carries out there that will work with their customers and you should make every effort to work with them.
Lufthansa you don't care about your customers!!! You just take the money and give nothing in return.