OMG I have never been treated so terrible as I was when I called about a demand letter. This all started in August 2008 when my internet service would no longer work...constant busy signal for more then 3 weeks. I called the tech support for local net they informed me that it was my telephone line, which keep in mind this is the same phone line I am talking to them on. There is and was not anything wrong w/ my phone line. So I told them since they could not fix the problem, I wanted to cancel my service w/ them. I was then transfered to a women who told me I COULD NOT cancel my service, that phone call ended and on went the monthly phone calls to my c/c company to dispute the charges (theres a good hour of my day wasted on hold for them) Also when I signed up for this service I had to give them a c/c but I told them I want a paper bill in the mail I DID NOT WANT MY CREDIT CARD CHARGED AUTOMATICALLY. They did this anyway. So finally I spoke w/ someone again from localnet in Feb. 2009 and they informed me of the cancelation policy they need something in writing (would have been nice had they told me this back in August) So I faxed them a nice little letter stating I no longer wanted the services that they were UNABLE to provide. I thought I was done w/ them. Yesterday I get a "DEMAND LETTER" I called them this morning and got a man named Chris WOW was he a class act JERK. My 10 year old has more professionalism then this guy. He immediately got angry w/ me, raising his voice at me when I said I was not paying for services not rendered. Gosh I could hear his blood pressure rising in the sound of his voice. He informed me of my 2 options 1 Pay the bill 2 don't pay the bill and read the letter. He also told me his job was not to be nice to people but to collect their money. Never the less he hung up on me twice and I was unable to get anything solved. Stay clear of the place!!!
I signed up with Localnet by phone, paid for first month hook-up service with my bank card and given instructions for accessing 24 hr. tech support to get online. I continuously tried to connect with tech support & only got a message. I found out from my bank that my card had been charged immediately & I canceled my card. After several days of trying to contact localnet by phone, i gave up.
A Localnet representative called me the following month to inquire about inability to bill my card for monthly service. When i complained about not even having service & demanded a refund, Localnet refused. She told me that i would need to go online (which i didn't have access to yet) to the localnet webpage if i wanted to file a complaint. I was so disgusted. I thought i was saving a few bucks going with basic service, but i was charged for services never delivered.
DO NOT ever do business with LocalNet.
Their practices are highly deceptive and abusive. I have never dealt with people more insulting. They need to be put out of business. We cancelled a year ago, yet tonight I recieved a phone call claiming that they had been sending me post cards notifying me that of my alleged debt (I never card a card). They also called me a debtor and said that they would refer me to a collections agency. Keep in mind that I never actually used their service and that after having signed up for less than a day, we cancelled because I learned (too late) that the business is highly suspect. There behavior is unethical and abusive. I hope that no one has to endure their condescending, hateful customer service calls.
This business should be out of business.
I carlos31015 want to be disconnected right now from internet service because it is not compatible with gaming with a game console
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