Menu
Write a review
File a complaint
LocalFlavor Profile

LocalFlavor

www.localflavor.com

Learn how the rating is calculated

1.0 9 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LocalFlavor Complaints 9

ComplaintsBoard
T
5:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor Beware of LocalFlavor's Dishonest Practices During Covid: A Customer's Experience

So, I wanted to share my experience using LocalFlavor with y'all. You see, I bought two of their certificates to a local restaurant and boy, was I excited to try it out! But with Covid happening, the expiration date was getting closer and I got a little nervous that I might not be able to use them in time. But the restaurant told me not to worry, that they were extending the expiration date, and that all I had to do was go online and print out new certificates with the updated date for December 2020.

I did just that, but when I went to use one of the certificates at the restaurant, I only received HALF the value of the certificate instead of the full value per the updated date. I couldn't believe it! I tried calling the LocalFlavor customer support line, but all I got was a voicemail saying to email support instead.

Now, don't get me wrong, I understand that Covid can make things difficult for businesses, but it felt like LocalFlavor was using it as an excuse to rip people off. So, I sent an email to their support team explaining the issue in detail, but all I received was a long email basically telling me that I was out of luck and to go fly a kite.

I mean, come on, LocalFlavor! I've spent thousands with you guys over the years, and this is how you treat a loyal customer? It's just not right. So, I wanted to warn others out there who might be thinking of using them: DON'T! Save yourself the headache and find somewhere else to get your deals.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
P
3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor LocalFlavor Disappoints: Unhelpful Customer Service and Expired Voucher Woes

I tried using LocalFlavor for the first time back in March of 2020. I was excited to snag a voucher for a local restaurant in my area. Unfortunately, the pandemic hit and the restaurant had to temporarily close. I was worried that the voucher would expire before I could even get a chance to use it.

I decided to give LocalFlavor a call to see if there was anything they could do to help me out. I asked if they could give me credit for the amount I spent on the voucher since no one knew when the restaurant would reopen.

Months went by before the restaurant finally reopened in 2021. Unfortunately, my voucher had already expired by then. When I showed up to the restaurant and tried to use the voucher, they refused to honor it at the paid value, let alone the promotional value.

I called LocalFlavor again, hoping they could assist me in some way. To my disappointment, they informed me that they couldn't do anything to help me. They simply told me that the vendor should take the voucher. I was outraged that they weren't willing to help me get the service that I paid for.

It's frustrating that someone has my money and I didn't get the service I was expecting. Overall, I wouldn't recommend using LocalFlavor. They were unhelpful and didn't try to assist me in any way. It's disappointing to be left with a voucher that I can't use and a company that doesn't care about their customers.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
K
2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor Disappointing Experience with LocalFlavor: No Refund or Extension During Covid19 Shutdown

Yo, I wanted to share my experience with LocalFlavor. So, I had a dope plan to attend a Dinner Theatre show and I copped 2 certificates from their site for $182. Hyped up and ready to go, I got my date set for March 13, 2019, but then everything changed when Covid19 attacked.

The show got rescheduled and the theatre shut down indefinitely. So, I hit up LocalFlavor's email address up in the inbox to see if my expiration date can get extended since the theatre won't be open. And you'll never guess what they said, they hit me back with a big ol' NO.

I wasn't with it, so I hit them with another email straight up asking if I can get a refund. And guess what they said? You already know - NO.

The worst part is that the dinner theatre folks said they ain't even affiliated with LocalFlavor. They're just a third-party trying to make some money. So, now I'm sitting here with $182 less in my bank account and no show to see.

Honestly, I'm just feeling some type of way about LocalFlavor. Like, how can they just keep my money like that and not give me what I paid for? It's wack, man. So, be wary with this site, y'all.

Read full review of LocalFlavor
Hide full review

Is LocalFlavor Legit?

LocalFlavor earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates LocalFlavor highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about LocalFlavor to understand what to expect from them.

Localflavor.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Localflavor.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Localflavor.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • LocalFlavor's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • We conducted a search on social media and found several negative reviews related to LocalFlavor. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor LocalFlavor Scam Review: False Advertising, Ignored Refunds, and Unfulfilled Certificates

So I heard about this website called LocalFlavor, apparently they're all about coupons and deals for local businesses. They advertise like crazy with those Clipper magazines that they send to your mailbox, or so I've heard. But let me tell you, this site is a big ol' fraud. I mean, I've had not one, not two, but THREE times where I bought a certificate for a business and they ended up going under before I could use it. And when I tried to report it and get a refund, they just straight up ignored me. They say it'll only take a few days to process, but that's a lie. I've been waiting for months and still haven't gotten my money back for that first instance. I mean, I should have learned my lesson after that, right? But I didn't, and now here we are. Don't let them fool you like they fooled me. I'm hoping to get the Illinois Attorney General involved, but who knows if that'll do any good.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor Localflavor.com's lack of empathy and customer service - Beware!

So, I had bought a gift card for a restaurant on localflavor.com for my loved one as a Christmas present. Unfortunately, the restaurant was attacked by terrorists on Christmas Day, which was extremely devastating. However, I had hope that they would recover from the incident and reopen someday. After waiting for an appropriate amount of time, I decided to request a refund before the expiration date. But to my dismay, the localflavor.com refused to make any exceptions, and they were not willing to refund my money, even though the restaurant was bombed! I was disgusted by their actions and their words, as one of the managers said: "the bombing has nothing to do with this!"

It is highly disappointing that localflavor.com's practices are so pathetic and they care only about the money they receive, rather than doing the right thing and providing valuable customer service. I sent many emails requesting my refund, but all of them went unanswered, making it even more frustrating. It is unacceptable and unethical to allow a customer to suffer when they are clearly in a difficult situation.

I strongly advise everyone to stay away from localflavor.com and search for other options. Their lack of empathy and customer service is disgraceful, especially in times like these where customers needed more care and assistance. To conclude, if you are looking for a reliable and trustworthy website to purchase gift cards, I suggest finding another option other than localflavor.com, as they only care about making money.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor LocalFlavor.com Policies and Customer Service Need Improvement

So, I was pretty excited when I found LocalFlavor.com. I thought it would be a great way to save some money while trying out new restaurants in my area. I purchased a certificate for a restaurant that sounded amazing, but unfortunately, when I went to redeem it, I found out that the restaurant had closed down.

I was pretty disappointed, but then I remembered that LocalFlavor had a policy that allowed for refunds if a restaurant closed down. When I contacted their customer service, they told me that the restaurant was actually re-opening in a completely different location, and that I couldn't get a refund because of their policy.

Now, that would have been fine if the new location was anywhere near me, but it turns out that it's not even close. On top of that, the restaurant won't be opening until sometime next year, so who knows if they will still be honoring this certificate by the time they open?

I understand that LocalFlavor has policies in place to protect themselves, but I feel like this situation should have been treated like a closure and my purchase should have been refunded. When I voiced my concerns to customer service, I was met with a dismissive attitude and no help whatsoever.

To make matters worse, when I checked out reviews of LocalFlavor, I found out that I'm not the only one who has had this issue. It seems like lots of people have had trouble with their customer service and policies.

Honestly, I'm just really disappointed in how LocalFlavor has handled this situation. I've unsubscribed from their emails and don't plan on purchasing anything from them again. It's just not worth the hassle. I'm even considering filing a complaint with the Better Business Bureau.

Overall, I think that LocalFlavor has some potential, but they need to work on their policies and customer service. If they can't do that, then I don't see how they can stay in business for much longer.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor Disappointing experience with LocalFlavor.com and Top Hat Cue Hall in Maryland

I recently gave LocalFlavor.com a try, and unfortunately, I found myself dealing with some pretty hefty frustration. I had purchased $20 worth of pool and ping pong play at the Top Hat Cue Hall in Parkville, MD for just $10 through the site. The only downside was that I wasn't able to use it before the date of expiration had passed, but I was optimistic that I could still get some use out of it.

However, when I showed up at the Top Hat Cue Hall with my voucher, I was met with a less-than-pleasant employee who refused to honor it. Despite my insistence that I had been guaranteed a discount on my play, and that the voucher was still valid under the Federal Gift Card Act of 2009, this worker wouldn't concede anything. Needless to say, I was pretty angry with the situation.

So, I contacted Local Flavor customer support to see if they could help me out. Unfortunately, their response left me feeling a little confused. They sent me a pretty hefty 33-page PDF document explaining the Federal Gift Card Act in detail, but I couldn't find where it specified that my voucher should still be worth the original price it had been purchased for, even if it had expired. Despite my attempts to get clarification, Local Flavor wasn't willing to tell me any more.

Overall, I'm left feeling pretty disappointed in my experience with LocalFlavor.com. While I appreciated the original discount I had received on my voucher, it ultimately didn't end up being worth the trouble when I wasn't able to use it in time. It's a shame that their customer service proved to be so unhelpful, too.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor A Loyal User's Mixed Feelings: My LocalFlavor Review and Experience

I've been a regular user of LocalFlavor for some time now and I have mixed feelings about it. At first, everything was great! The deals were amazing and the customer support was top notch. My friends and family were even using it because of how satisfied I was with my experiences.

However, as time went on, I started noticing some issues. The biggest problem I've experienced is buying certificates for restaurants that have already closed down. It's definitely frustrating to try and redeem a deal at a restaurant only to find out that it no longer exists. But I understand that LocalFlavor can't always keep track of every business and its current status.

What's not okay is the fact that the customer support has also gone downhill. It used to be that if I had any issues, I could simply call or email them and they would be helpful and responsive. But now, I can't seem to get a hold of anyone! I've tried calling their customer support line and I never get a live person on the other end. I've even tried leaving messages but they haven't gotten back to me.

To make matters worse, emailing them is also a complete waste of time. I've sent several emails regarding my issues and they just go unanswered. It's extremely frustrating because I'm a loyal customer and I expect better service.

Overall, while LocalFlavor still has some great deals, the lack of customer support makes it difficult to use. I understand that businesses have their ups and downs, but when it comes to customer service, it's important to maintain a certain level of professionalism. If LocalFlavor can improve their customer support, then I'll be happy to continue using their services. Until then, I'll be looking elsewhere for deals and discounts.

Read full review of LocalFlavor
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

LocalFlavor LocalFlavor Review: Poor Service and Issues with Purchasing Restaurant Certificates

Purchasing a certificate for a restaurant through LocalFlavor might not be a good idea, at least according to this review. The reviewer encountered issues with both certificates they purchased through the website, which led them to conclude that the service provided by LocalFlavor is poor.

The first certificate the reviewer purchased was for a restaurant called Thai Chili in Atlanta. However, when they tried to redeem the certificate, they were told that the restaurant owner would not accept it as he was a new owner. The reviewer reached out to LocalFlavor customer service to request a refund and, to their credit, they did receive a credit in response.

However, the second certificate they purchased for a restaurant called NOVA turned out to be an even bigger headache. When the reviewer attempted to use the certificate, they discovered that it had already been marked as redeemed, even though they had never been to the restaurant before. They tried to contact LocalFlavor through various means, but it was only after persevering that they were able to speak to a representative.

Unfortunately, the response from LocalFlavor was not what the reviewer was hoping for. They were told that the vendor for NOVA had been known to redeem certificates shortly after they were purchased, and despite the fact that LocalFlavor had evidence of this, they were unwilling to refund the money. Instead, the reviewer was advised to go back to the vendor and try to get them to reverse the redemption. It's no wonder that the reviewer found this response unbelievable!

In conclusion, if this review is anything to go by, LocalFlavor might not be the best option for purchasing restaurant certificates. From problems redeeming the certificates to unhelpful customer service, it seems that there are a lot of issues with the service provided by this website.

Read full review of LocalFlavor
Hide full review

Overview of LocalFlavor complaint handling

LocalFlavor reviews first appeared on Complaints Board on May 6, 2023. The latest review Beware of LocalFlavor's Dishonest Practices During Covid: A Customer's Experience was posted on May 24, 2023. LocalFlavor has an average consumer rating of 1 stars from 9 reviews. LocalFlavor has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. LocalFlavor Contacts

  2. LocalFlavor emails
  3. LocalFlavor social media
  4. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 14, 2025
LocalFlavor Category
LocalFlavor is ranked 310 among 1588 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.