MaxSold
Reviews and Complaints

I did a maxsold auction were i did all the work. On a $500 sale they stole $300 in commission fees when they did nothing and i did all the work. This company is garbage i have deleted my account and will never deal with these thieves again and neither should you. Oh so you know sellers are allowed to jack up the price by bidding on their own items. Maxsold only cares about money and not customers at all.

We needed to get rid of things left at my mother-in-laws house after she moved and a friend referred me to MaxSold. I was daunted by what felt like an impossible job. I was pleased every step of the way, made money from the sale and it was easy. The staff are responsive and helpful. They are interested in generating value and they know what will sell and how to market things. They took care of everything beginning to end, and it was exciting to watch the auction unfold day by day. I would have been happy to break even, and was surprised to make a pretty substantial profit. It was well worth the money. Thank you MaxSold team!

After years as a buyer, we've held two sales now. And just signed up for our 3rd! Unlike many other things, this MaxSold platform runs exactly as described... and you receive immediate support should you require any assistance. Recommended the Seller Managed Sale v. the MaxSold Managed as it's easy to create your catalog... you can do it at your leisure... and it's easy to manage the pickup. Plus, MaxSold staff is there (even on weekends) to help over the phone on pickup day. Best way I have found to sell off an estate, or sell down slow moving inventory. As with any auction, you must have realistic expectations of prices achieved. MaxSold twice now exceeded my overall expectation. Highly recommend this service!

MaxSold auctions are my favorite place to look for unique items, collectibles, and great deals. It's easy to view sales, watch items, and bid -- I monitor local MaxSold sales several times a week. I've been a customer for years, purchasing furniture and items for my house and for my friends. I attached a photo of the beautiful set of 6 chairs I bought (and recovered) while visiting a friend in the Phoenix area last year. You never know what you will find but that's the great fun of it! The auctions are run professionally and every purchase/pick-up I've made has gone smoothly. I would recommend MaxSold to anyone with an estate that needs to be liquidated quickly, completely, and without hassle. I made sure my husband has the MaxSold contact information because he will certainly need it if I leave this earth before he does LOL!

My gorgeous full leather Natuzzi living room set came from an Ottawa purchase - $820 for a couch, chair and ottoman that were valued at over $6,500 new... it was a steal! My vintage oak roll-top desk? I paid FIFTY FIVE DOLLARS from an auction in Rochester, NY - Mind! Blown! I've furnished my home with fantastic antiques at pennies on the dollar, and have bought vintage jewelry, storage solutions, stained glass supplies, and metalworking tools. The selection of available items at any given time is absolutely astonishing because of the variety of things that different people have and want to downsize. Someone, somewhere, is getting rid of exactly what you're looking for! My pickups have always been very well organized and seamless, staff are friendly and helpful and always look like they're enjoying their job and each other's company.

What started off as moving Mom and Dad to a retirement community, auctioning what they didn't need, and selling their house became a three month trial of hospital visits for both, hospice care for my dad, and his passing. But in the meantime, plans had been put in place to move. I'm giving you all these details so that you know the context when I say that Heidi and her team were so helpful, so supportive, and so easy to work with through a very difficult time. They gave us the flexibility we needed as to when to start the auction process, and we knew exactly what was happening with every step of the way. I was so impressed with the research they did in creating the listings. Everything was so professionally done, and the whole process was incredibly smooth. They totally earned their commission. I highly recommend them, and would work with them again anytime.

I have been selling items repeatedly, hoping for improvements, but unfortunately, that hasn't happened. In my last auction, the items sold for a total of $***, and after deducting the 30% or $300, I was left with very little, which I find unfair. Maxsold earns more money than us sellers, in addition to the percentage they charge each buyer. I think that if the amount is close to $300, they should take the 30% instead of the full $300, so that we sellers are not left with nothing, especially considering that I provide all the pictures and descriptions.

This company is terrific. I have found treasures galore to keep our gift. The folks on site are the best!

I've been a buyer and a seller - it's great for those that appreciate what the process is (and is not) built to accomplish for both sellers and buyers.

I bought a painting that was advertised on Maxsold through an auction. When I went to pick it up, I found out that it didn't exist. I specifically told the company representative that I didn't want a refund and insisted on receiving the painting I had purchased. However, I was informed that the owner had already taken the painting away, even though I had bought it. I called to find out the correct legal name and address of the business in British Columbia (BC). They only gave me the alleged legal name, which is *** (I'm not sure if it's one word or two), and suggested that I should involve the police to resolve the dispute. However, this is clearly a civil matter and not something that the police should be involved in. Despite my explicit rejection, the company used my credit card information to issue a refund that I did not authorize. I made it clear on the phone that I did not want this transaction to take place. When I expressed my concerns to the receptionist about involving the police, she said that's what the company's executives tell customers to do. I asked for information about the seller who took the painting so that I could take further action, but they didn't provide me with that information. I'm not sure if Maxsold is registered to do business in BC.

Hey there! So, I just wrapped up my household sale with MaxSold and I gotta say, I'm feeling a bit mixed about the whole thing. On one hand, I'm glad I was able to get rid of a lot of stuff that was just taking up space in my home. But on the other hand, I don't think I would do it again.

One of my main gripes with the process was the starting price of $1.00. I mean, I knew going into it that this was the case, but I was hoping that more people would bid and drive up the price. Unfortunately, that didn't really happen and I ended up getting small amounts for most of my items. I really think some of my stuff could have gone for a lot more.

Another issue I had was with the groupings. They put a lot of good stuff together and sold it for really cheap. I understand that they're trying to move as much inventory as possible, but it was frustrating to see some of my nicer items go for such a low price.

That being said, I did appreciate the learning experience. Now I know what to expect if I ever decide to do something like this again. And I have to say, the people who came to my place were really nice! They were polite and friendly, which made the whole process a lot easier.

Overall, I'm happy to have gotten rid of some clutter, but I'm not thrilled with how little some of my items sold for. If you're considering using MaxSold, just be aware of the starting price and how they group items together. It might not be the best option for everyone.

So, I was browsing through MaxSold's website and I found an item that I was interested in. However, I noticed that there was a separate picture of a matching piece that was not mentioned in the description. I decided to give them a call and the person who answered the phone was very helpful. After viewing my issue, they told me that if I would send an email to ***@maxsold.com describing the issue, MaxSold would contact the seller and get a clarification on the matter.

I followed their instructions and sent an email to the provided address. However, I received a response that left me feeling disappointed. The email stated that "Unfortunately, we only have one-time access to the premises and do not have more information other than what is present in the catalog and pictures. Please note that the description takes precedence over photographs."

Now, I have a couple of issues with this response. Firstly, I believe that photographs should either match the item or take precedence over the description. Secondly, I don't understand why MaxSold would not have the ability to make a call to straighten out the conflict. In my opinion, this is not good business practice.

Overall, I was left feeling unsatisfied with my experience with MaxSold. While the person who answered the phone was helpful, the response I received via email was not what I was hoping for. I think that MaxSold should do more to ensure that their listings are accurate and that they are able to resolve conflicts between buyers and sellers.

MaxSold was a real disappointment for me. I was really unhappy with the way they grouped items together. They put many expensive items together in large groups, which made no sense at all. For example, they grouped 38 candle sticks as one lot, and crystal items were grouped with wooden ones, as well as with large floor candle holders. Even expensive vases and urns were grouped together in large groups until I stepped in and made them break them up. The groups were entirely too large and made no sense how they grouped them.

Another issue I had with MaxSold was the poor quality of the photos. Some of them were dark, and some were blurred. It was really hard to see what was being sold in some of the photos. I had three six-foot racks of Christmas items, and they put each rack as one lot. They did nothing to group things together that made sense. I did all the work, and all they did was take pictures.

To make matters worse, they were supposed to be there until 6:00, but by 3:00, they said they were finished. I was really disappointed with the quality and professionalism of MaxSold. We made very little on the sale, and I would NOT recommend anyone using MaxSold.

MaxSold is a website where you can sell your stuff, but let me tell you, it's not all sunshine and rainbows. I had a MaxSold Managed Auction and it was a DISASTER. The staff was not helpful at all, and the lot sizes were way too big. I mean, who wants to bid on a lot with a bunch of stuff they don't even want? It's like they were trying to trick us into buying more than we wanted.

And don't even get me started on the pickup scenario. It was a complete mess. Items were left behind, and when I asked for a refund for miscataloged items, MaxSold just gave the money back and let the bidder keep the item for free without my permission. What kind of business is that?

And the commission fees are outrageous. I sold $5000 worth of stuff and MaxSold took $2450 of that. I mean, come on. That's way above the going rate for other auctioneers or online auction facilitators. I could have made more money with a yard sale or by selling on Facebook Marketplace.

Overall, I would not recommend MaxSold. The staff is unhelpful, the lot sizes are too big, the pickup is a mess, and the commission fees are way too high. Save yourself the trouble and sell your stuff somewhere else.

I gotta say, I've had some mixed experiences with MaxSold. On one hand, they definitely know how to get people bidding and drive up prices. I've seen them split up sets of items just to create bidding wars, which can be a bit sleazy if you ask me. But on the other hand, I've also seen some safety hazards at their auction sites that they really should address.

Just the other day, I saw a guy stumble and drop a bunch of dishes he had just bought because he caught his arm on a broken door handle on his way out. It was pretty obvious that the handle was a hazard, and they really should have taped it over or something. I mean, the guy could have gotten hurt! I was kind of surprised that the staff didn't offer him some kind of refund or compensation for their part in the accident.

All that being said, I have gotten some good deals through MaxSold. You just have to be careful and pay attention to the details. And if you do decide to bid on something, make sure you're prepared to pick it up yourself - they don't offer delivery or shipping. Overall, I'd say MaxSold is worth checking out if you're looking for some unique finds, but just be aware of the risks and take precautions.

So, I went to pick up my lots from MaxSold and one of their employees, Claire, who had an Irish accent, approached me. She offered to help me sell my deceased brother's 43 watches and other related items on private consignment. Claire mentioned that MaxSold wouldn't sell them due to their small size. She sent me an email with a list of all the items and her fees for replacing watch batteries, preparing the items for selling on EBay, Mercado, and other platforms, and mailing/shipping costs. The email also included a list of when EBay would reimburse her account. I was excited to get some help with selling these items, but unfortunately, Claire disappeared after that. I sent her two emails and left two voicemails, but she never responded. I was disappointed and frustrated.

When I contacted MaxSold about this, they told me that Claire wasn't supposed to do that and that they would talk to her. However, I haven't heard anything from them since then. I am now filing a claim in small claims court, which is the last thing I needed during this difficult time of grief. I agree with Mel F that this is not a good deal for sellers.

Overall, my experience with MaxSold was not great. While the auction itself went smoothly, the after-sales service was lacking. I would caution anyone who is considering using MaxSold to be careful and to make sure they understand all the terms and conditions before agreeing to anything.

We was lookin' for a new dinin' table and chairs and we found a nice wood one on MaxSold. We put in a bid of $140 and we won! We was so excited to go pick it up. But, we was runnin' a little late and when we got there, the seller said we couldn't have it 'cause we missed the pick up window. We was so upset! We called MaxSold and they said that's the rules, but if the seller agreed, we could still get it. So we went back to the seller and he said no way, it was worth $10,000 and he wasn't lettin' it go for $140. We was like, come on man, that's crazy!
Anyway, we ain't mad at MaxSold 'cause they did post the rules and they was willin' to help us out. It was the seller who was bein' greedy and mean. So, if you gonna use MaxSold, make sure you read all the rules and be on time to pick up your stuff.

I gotta say, I've had some pretty rough experiences with MaxSold. I feel for all the folks out there who are feeling the same way and have no choice but to vent their frustrations online. MaxSold doesn't seem to care much about customer complaints, and they just keep pointing to their terms of liability. It's a real bummer when you get your hands on something that's broken or damaged, or when the description of an item is totally off. And don't even get me started on the sale managers - some of them can be downright rude! Plus, the fees are pretty steep, and the pickup scheduling is super rigid and inflexible. It's just not the kind of experience I'm used to when I'm shopping at estate sales.

But hey, I gotta give credit where credit is due. I recently had an issue with MaxSold and I asked for a refund. To my surprise, they actually gave it to me! It seems like they're willing to help out buyers when the sale managers won't. I mean, they're not involved in the listing or the photos or anything like that, so you're really at the mercy of the sale manager. But it was a huge relief to know that MaxSold is willing to step in and make things right.

So, I'm bumping up my rating from one star to three stars. If you're gonna use MaxSold as a buyer, just be careful and do your research. And make sure you read every last word of the fine print! Good luck out there, folks.

MaxSold is a website that allows people to sell their belongings through online auctions. While there were some things that impressed us about MaxSold, we had a frustrating experience trying to get in touch with someone at the company to address our questions and concerns. We attempted to contact them multiple times, but it seemed like once they had our business, they didn't care about us anymore. We left messages on the phone and sent emails, but it was all a waste of time.

The biggest issue we had was with the billing. We were charged for an item that was stolen during the pickup, even though there were supposedly four people at the house watching people pick up their purchases. The auction was managed by a partner, but when we brought up the issue, the manager told us that the rightful purchaser would be refunded, but we would still be charged. We were not happy about this and tried to get in touch with someone at MaxSold to address the issue.

After many attempts, we finally got through to someone named Riley on the phone. He assured us that MaxSold would not charge us for the stolen item. However, a week later, we received the bill and were shocked to see that we had indeed been charged. We tried to call and email MaxSold to explain the situation, but no one answered the phone.

Overall, we were truly disgusted with our experience with MaxSold and would not recommend them to anyone. It's a shame because there were some things that impressed us about the website, but the lack of customer service and the billing issue left a bad taste in our mouths.

The pictures on MaxSold are not the best. They don't show what's really in the lot or any damage. I usually give some items to a thrift store if the lot has too much of what I don't want but this last time I actually had to throw a lot of it in the trash. The pictures showed stuff in a big box which was all damaged and went in the trash. One box of dishes says 24 pieces but not all of it was there. During a heat wave the house had no A/C and was the pick up was behind. They sort through a pile of paper listing to find my items then I have to wait for a person to take me to the items and stand over me. Some of the items were on the floor but I was offered no assistance. Since I am a senior I don't get up and down well. Then I had to carry a lot of "junk" to my car. The basement stuff said "outside access" but I had to either climb numerous outside steps to get it to my car OR find another way which I did on investigating on my own. You can get some good stuff but be careful and try to look at what pictures they have carefully. Ask questions on line but don't expect a quick answer. I told MaxSold about some of my concerns on their survey and the response was "I'm sorry you had a bad day". Overall, I think MaxSold is okay but they need to improve their pictures and customer service.

Sellers beware!

For the seller, maxsold is a complete rip-off. Their fees ensure that you get almost nothing for the items being sold while they walk away with most the proceeds from the sale!

As an example:

If you had 40-50 items for sell and they somehow raised $2000 in bids ($40 to $50 on each item/lot - which incidently definitely doesn't happen - most winning bids are well below that value); then Maxsold would charge the $800 set-up fee plus 30% or $300 (which ever is greater) on the total value of the sale - an additional $600 to Maxsold. Therefore, of the total $2000 in bids, the seller only receives $600 and maxsold walks away with $1400.

Additionally, maxsold charges the buyer 15% surcharge on the value of the bids which for $2000 would be $300.

The end result of the sale is that Maxsold walks away with $1700 for the sale and the seller only gets $600!

I, and several other people were bidding on 2 auctions. They were Fireking bowls Worth a few bucks. I went on site this morning to see how they were going, and they were gone! I chatted awhile with a person, and I got all kinds of excuses. I know exactly what happened. The sellers probably decided to put them on Ebay. To get more money from the sale. Oh, well, I was excited for a little while. I will never bid on their site again! Only to be disappointed? Nope.

The employees who were hired to photograph, describe and list the items for auction were in no way equipped to fulfill this role. The descriptions were extremely poor. Many precious antiques and other items were not described appropriately or even adequately. The auction was held for my parents, who are aged. I am disgusted that they were taken advantage of in this way. They failed in every way to assist in properly assist my parents with the auction. You should be ashamed to have people so ill equipped to represent your company. I would never, ever recommend this service to anyone.

I sold my things on Maxsold and they took over 60 percent of my sales. I thought that they were going to take 30 percent but they applied the $300 minimum commission. Beware because it's risky when selling your things through them. You could lose big time. Now I'm at a loss. My advice is to have a yard sale or sell some place else like eBay if you don't want to lose money on your stuff. And then you have to wait a long time before they decide to send you the money. The bidders have your things already and you're still waiting for your little bit of change to be sent.

A buyer won a tablecloth and napkin set (lot#31) at my seller-managed auction (#25698), but when she arrived to pick up item, she said that there had been something wrong with Maxsold's bidding software because bid went way higher than her max (winning bid over $2000). But she took the tablecloth and napkins. Weeks later, I received my settlement of accounts from Maxsold and saw item was fully refunded. However, I never got back tablecloth and napkins. I have sent in my complaint (3 times now) and heard only once from Maxsold that they were trying to contact buyer. Maxsold never informed me between auction close and pick up that there was an issue with item or that buyer was not to pick up item. Tablecloth and 12-napkins are vintage Italian linen, with needlework, at least 50 years old and never used.

markr469
Mark R.
1 review
1 helpful vote
"Never again"
5/16/18

I run out of fingers counting the reasons to avoid this company:
- They never told me about the $2000 setup fee that showed up at the end
- Their people who did the initial catalogue did not include each piece but rather grouped things
- When the buyers picked things up, the MaxSold people gave the wrong thing to the wrong people, cost me a lot of lost money
- Maxsold never told me about the 1% they charge the buyers on top of the 3% they charged me
- The buyers made a mess of my house, the MaxSold people just let them go at it
- When I asked MaxSold to have the buyer who did the most damage to my house, they just ignored me despite the buyer contract saying the buyers were responsible

I bought 4 auction lots. One lot from one auction in Kent, WA and the other 3 were from another in nearby Issaquah by same sellers. The one lot was not even close to being the item in the picture. They tried to make us take it anyway and I just left. At the second sale I had two lots that were listed as 'New' Items. I bought 5 'NEW' cake plates and they were all dirty and the cake spatulas were not in the boxes as described. I also bought 2 pair of 'NEW' boots. Neither pair were new and one pair was quite worn and not even the brand indicated. The 3rd lot, a vintage fur stole was as described.
We were told by one of the male agents there, 'Sorry' and he offered us a smaller version of the item we were not even interested in. I learned my lesson. STAY AWAY from these rip-off artists.

I've seen many bad reviews about your company and how you kindly replied to them.
Can I ask for something? Please, ask this guy/lady to pay attention to phone calls or to emails, because you have tons of them. From me. How can I talk to anyone? I've got an issue and I want you to resolve it, but how can I do this without your help? You have a special person who replies bad reviews, but there's no one who would know how to use the phone or email. Sad story.

All they want from you is your money. What you do next is not what's interesting to them. They do not give a crap about you.
If it comes to the customer service, everything you may get from them (actually for the money you gave) is a rude and obnoxious attitude, bad treatment and zero support. Please, buyers, beware and stay away from this terrible place.