CB Banks Lloyds Bank Complaints #2-21

Lloyds Bank review: Request for assistance regarding underpayment transaction and customer engagement

Daniel Olaitan of US

Jul 16, 2026 1:51 pm UTC

Verified customer

Featured review

Dear Lloyds Bank Team,

We write to request your assistance regarding a payment discrepancy involving one of our Interswitch POS merchants.

On 13 July, a customer made a card payment using an ATM card with PAN (446272******9318). The cashier intended to process a payment of ₦149,500 but mistakenly entered ₦14,950 on the POS terminal. The transaction was approved successfully, and the customer was subsequently given goods valued at ₦149,500, despite only paying ₦14,950.

Following our investigation, we used a BIN checker to identify the issuing bank of the card used for the transaction, and the result indicated that Lloyds Bank is the issuing bank.

We kindly request that you verify your records to confirm whether the cardholder is your customer. If confirmed, we would appreciate your assistance in contacting the customer to notify them of the payment discrepancy and facilitate discussions on how the outstanding balance can be settled directly with our merchant.

Please find the attached transaction receipt for your reference and to assist in confirming the card PAN details.

We would appreciate your prompt assistance and look forward to hearing from you soon.

Kind regards,

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Lloyds Bank Contacts

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Lloyds Bank emails

worldwideservice@lloydsbank.com

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Lloyds Bank address

25 Gresham Street, London, England, Greater London, EC2V 7HN, United Kingdom

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