Live Auctioneers review: Live auctioneers live ship is terrible

I have sold on la for over 15 years. Once they implemented live ship, I have lost customers and money. The shipping company they used took over 30 days to ship items and only shipped when we informed them we were getting complaints. One customer due to not receiving their purchase asked for a refund, which LA promptly did- they took the money out of my account. I don't have the money or the property and no one is taking responsibility.