Lingo Telecommunications review: Landline phone service

On December 16, 2025, phone service with Lingo (Customer# [protected]) was ported to a new communication provider. However a bill dated December 17, 2025, (Bill# [protected]) was received for the amount of $115.23 which is for phone service from December 17, 2025 through January 16, 2026. Because Lingo no longer provided our phone service for those dates, I requested that those charges be refunded and the credit balance in our account (on December 16, 2025) of $145.72 be promptly returned.

Subsequently, on January 6, 2026, I received a Contract Termination Fee Notice for the amount of $93.90. On two separate occasions I have requested in writing from Lingo that I be provided with a copy of the signed contract wherein such an agreement of contract was made. No response, including the requested refund of our credit balance, has been received. Lingo Telecom (and its predecessor Birch) provided our landline service for over 15 years (since June 2010). Therefore, even if there had been an early termination agreement at that time, by now it would have long expired.

During the 15 years, we have endured repeated and, more recently, excessive rate increases and yet continued to be faithful in keeping Lingo as our communication provider and in our payments for their services. However, their rate increase this past fall (2025) of $40 per month (from $73) was the primary reason for having to change telephone communication providers. We simply cannot afford a monthly phone charge of nearly $115.

Any assistance you could render in resolving this matter is greatly appreciated.

M. Kurt Goedelman