The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Lincare / Enteral Centralcustomer service

A

My son is a longtime lincare patient. He has received his formula, g-tubes and supplies from enteral central for years. I am utterly and completely frustrated by lincare and enteral central because their phone system does not work correctly. My phone rings, I answer, there is silence and then a beep letting me know they've disconnected. The same thing happens 10 minutes later. I call back and am placed on hold for 5 minutes then an answering service takes my number and tells me they will be calling back. Hahahaha the best part is this: they call me back, I answer, there is silence and then the disconnect beep.

What kind of half-arsed customer service is this? My son has 4 days of food left and I can't freaking get in touch with them to place his order.

Responses

  • Ac
    Ackpjj Oct 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Would not accept unauthorized email

    0 Votes
  • Ac
    Ackpjj Oct 18, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Sent from my iPhone

    Begin forwarded message:

    From: catherine henderson
    Date: October 18, 2018 at 12:42:35 PM EDT
    To: [email protected], [email protected]
    Subject: Fwd: Supply order

    Sent from my iPhone

    Begin forwarded message:

    From: catherine henderson
    Date: October 18, 2018 at 12:34:07 PM EDT
    To: [email protected]
    Subject: Supply order

    Catherine henderson. Date of birth 9/6/1947

    Address.322 Violetta Avenue. N Las Vegas. NV. 89031
    Supplies needed
    90 jevity 1.5, 30 ensure max high protein, 4 mic key 90 degree extensions, 3 mic key bolus extensions, 2pill crushers, 30 feed n flush bags, 1 2x2 gauze, 1 paper tape 1 mic key g tube button kit fr 20 3
    If there is a problem filling this order please have someone from customer service email me so I can respond as I have been trying since July to get this strait and having to by a lot of supplies on line which is getting very expensive. Thank you for your help in this matter. Phone [protected] but since I am speech impaired email would be best contact. [email protected]

    Sent from my iPhone

    0 Votes
  • Ro
    Rob Jordan Jul 18, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Please call US Med Express. [protected]. We are one of the largest home medical supply companies in North Carolina and we strive to have the best customer relations department in the industry. We will certainly help you with all of your needs.--Rob Jordan, General Manger

    0 Votes
  • Br
    BrightSyde Jun 26, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Enteral Central Staff keep us on hold for over 30 minutes and when they do answer the call they're rude. They abuse the fact that we really on their supplies. If there is another company out there, let us know, we will be more than happy to accommodate Enteral Central by leaving.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.