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CB Consumer Electronics LG Electronics LG clothes washer "repair"
LG Electronics

LG Electronics review: LG clothes washer "repair"

J
Author of the review
3:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred.

He then told me it would be necessary to have a technician come. I agreed. I was told that they would take my credit card information and bill me when the repairs were completed.

The next day they put a hold on my credit card for $401.35. The next day the technician came. He told us that the machine could not be repaired because the parts necessary were no longer available. I called LG again and "Andrew" took my information and said he would send it to his manager to resolve my complaint for a refund.

Today I received an email "Repair Receipt" with a charge of $371.69. The receipt listed the "service fee" of $349.00!

I certainly agree that a nominal service fee can be charged. But given the fact that they knew or should have known parts were unavailable I should have been told that the minimum fee was $349. Especially since I can buy a brand new machine for $700.

Desired outcome: A service fee of $150 plus tax and a credit back to my account for the difference.

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