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1.5 141 Reviews 138 Complaints
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Lexus reviews 141

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12:00 am EDT

Lexus Mixed Experience with Lexus International

My experience with Lexus International has been mixed. While the website offers a wide range of luxury vehicles and useful information, the user interface can be confusing at times. The navigation could be improved for a smoother browsing experience. The overall design is sleek, but certain sections could be more intuitive. Customer service was prompt in responding to queries, which was a plus. However, more clarity on pricing and customization options would be beneficial for potential buyers.

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4:36 pm EST
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Lexus 2024 Lexus ES300h

I just want to share something attached to my new car window when I picked it up last week. I spent $55,000 for my new Lexus.

TIRE INFORMATION

This vehicle is equipped with high-performance tires that may experience less than 15000 miles of tread life, depending on driving conditions.

Back in 2019 I had a Toyota Avalon with the same tires. I needed to replace them at 16,000 miles. I'm 72 and I don't drive fast or abuse my tires.

Come on Lexus, I spent $55,000 dollars. You cheeped out on tires!

Recommendation: Check the tire rating before buying

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7:30 pm EST
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Lexus RZ Navigation

Hi,I used to have a 2016 350ES and the setting of navigation was OK. not perfect, but OK. In RZ is terrible!. There is no way to assign names or "labels" to addresses.What if you have several friends living on the same name street (Main)? How would you remember which is which?On page 139 in the multimedia manual there is a paragraph entitled "Editing Favorite List". Editing means:adding, changing or deleting, but it doesn't do it. The only option is to delete. It would help if you could realy edit a destination by adding a name, a code, apt#, etc. There are gated communities which require code to open the gate. Are you planning to upgrade the navigation software, because frankly, the way it is, is lousy! Is there an alternative of using a different software in the car?Navigation is something to help the driver, not make it more complicated!I hope to hear from you soon with some good news.

[protected]@gmail.com

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Update by Witold Swierczewski

JTJAAAAB2PA013289

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  1. Pros
    1. Premium Build Quality
    2. Advanced Safety Features
    3. Innovative Hybrid Technology
    4. Luxurious Comfort & Design
    5. Strong Resale Value
  1. Cons
    1. Premium pricing limits accessibility
    2. Less diverse model range than competitors
    3. Infotainment system lags behind rivals
    4. Hybrid focus may alienate pure EV buyers

Lexus complaints 138

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4:15 pm EDT
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Lexus I purchased a used vehicle from this dealership at the very end of May of this year

I purchased a used vehicle from this dealership at the very end of May of this year. It was a 2013 Infiniti JX35 for just under $16,000. 1st, my car was missing a cap to the air intake, and both front and rear bumpers were misaligned. Nino assured me this would all be taken care of ASAP. 3x in 48 hrs the dealership had my car and did nothing. I also noticed that the vehicles cruise control and intelligent brake assist would malfunction, becoming a safety issue that almost caused me to wreck. I tried to return the vehicle within the 2 day period, telling Nino I did not feel safe driving the vehicle, this was a dealbreaker for me. He asked that I let them fix it. I told him if they couldnt fix it, I couldnt take it. He promised to have it done. They kept car for weeks, didnt fix it. I brought it back, several more weeks, then manager calls to say they wouldnt fix it unless I paid over $1,000 for the part. Nino said they could take car back, manager would call. I havent heard back

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10:53 am EST

Lexus Scout GPS

I'm really disappointed in Lexus. You discontinued my Scout GPS navigation on my 2017 Lexus NX200T. I bought the Lexus for the quality, comfort and service support. To be left with no options, nothing in the works for a replacement and just leaving us left high and dry is horrible.

I bought this car to keep for several more years and using the on dash GPS is ideal for my wife who is the primary user of this vehicle.

I would really like if Lexus could find or work with another App that could integrate into the head of the car to work with GPS Navigation.

This is really unfortunate that Lexus did this to their owners. Extremely disappointed in Lexus.

Desired outcome: Provide a replacement for onboard Navigation App for Scout GPS that was discontinued

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5:26 am EST
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Lexus Lexus

Bonjour,

Je me permet de venir vous solliciter car je rencontre de gros problème de qualité avec mon véhicule auprès de l'un de vos garage.

J'aurais voulu avoir votre adresse email afin de vous envoyer des documents vous expliquant les problèmes de qualité et de manque de respect envers ma personne.

Voici mon email : philippe.[protected]@free.fr

Dans l'attente de votre retour.

bonne journée

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Is Lexus legit?

Our verdict: Complaints Board's thorough examination reveals Lexus as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Lexus stands out for its commitment to quality and security. Clients considering Lexus should delve into its customer service record to gauge compatibility with their expectations.

Lexus earns 91% level of Trustworthiness

Perfect Trust Endorsement: Lexus achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lexus. The company provides a physical address, 20 phone numbers, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Lexus has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Lexus's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lexus-int.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lexus-int.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Lexus website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Lexus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Lexus has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 138 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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10:17 pm EST

Lexus 2011 lexus gx460, warranty enhancement program / air injection pump replacement

Malfunctioned Secondary Air Injection Pump (Code P2445) replaced on 09/12/2014 (62,498 ml), for $1797.41.

Invoice # LECS627387

Because of Warranty Enhancement Program for 10 years and the offer from Lexus for possible "reimbursement consideration" for previously paid repair, the required documents mailed to Lexus Costumer Assistance Center in April 2021.

After 2 month and multiple calls / e-mails, the reimbursement was rejected, no explanations given.

Claimed loss: $ 1,797.41 paid out of pocket for repair covered by Warranty Enhancement Program.

Desired outcome: Full reimbursement.

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12:14 pm EST
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Lexus Lexus GS Vin# JTHBF5BL105004703

I bought this car from your dealer in 2013 and right from the first service at 10000 Kms the brake pads where changed, at 20000 kms pads + discs where changed. Eversince at every 10000 kms interval Brake pads are changed + either a disc replacement or machining. Everytime I complain I receive same answer that we have contacted Japan and the answer this part of the design of the car.

GS is luxury car and expensive too, I believe this is a design fault added to poor quality of the brakes. Lexus should not accept such a fault and leave the problem unresolved

I have done 120000 kms and changed the pads about 11 times, bought 6 new discs.

The other problem which I am facing is with analogue clock in the dash board. The problem started by loosing time then the seconds arm got stuck on the minutes arm. I have been told that the dashboard has to be removed to replace the clock and that is a costly job

I ask lexus what impression this leaves on any one joining me in a ride

Claimed loss: Every service I pay arround 500 to 600 USD for the brakes (parts) added to labour costs

Desired outcome: I think Lexus should resolve problem

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1:46 pm EDT
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Defective interior. Horrible process to replace or give a time window for customers who experienced this issue. Interior replacement was 7500.00 Lexus gave a service only credit of 2500.00 which can't be used to purchase parts towards the defective interior. Absolutely disrespectful to a customers confidence in some type of quality...

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5:13 am EDT
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Dear Japan Lexus, I am wri􀆟ng to express my deep dissa􀆟sfac􀆟on with the recent car repair service I received at your establishment, as well as the handling of my warranty claim. I had high expecta􀆟ons for the quality of service and the adherence to warranty terms, but unfortunately, my experience has been highly disappoin􀆟ng. On 16-Sep-23, I brought my...

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2:56 pm EDT
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Lexus Did not receive a second remote upon purchasing my vehicle.

Bought a new 2024 Lexus NX350 AWD Vin# JTJGGCEZTR5006325 at Lexus of Chandler in mid-June 2023.

I was only given one vehicle remote at that time, quoting manufacturer shortages, and with the promise that Lexus would contact me with the second remote. It is now September, and nothing has happened.

Joseph Collins

1932 East La Vieve Lane Tempe AZ 85284

[protected]

[protected]@cox.net

Desired outcome: I demand that second remote.

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Robertinatlanta
Atlanta, US
Nov 21, 2023 7:18 pm EST

I am in the same situation. Keep being told that there are thousands of owners waiting for the 2nd FOB. I purchased my Lexus around the same time you purchased yours.

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5:03 pm EDT
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I’m filling a complaint against salesperson Pervez Azmat in Lexus of riverside in California! on Aguest 24th 2023. We reserved Gx through him and provided all information and paperwork. He kept our information and we Meet the agreement and come in person complete the paperwork however when car arrived he said can’t be picked up because of recall and few...

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12:58 pm EDT

Lexus Inability to Build Your Own Lexus to Purchase

I am dumbfounded that Lexus has not returned to allowing customers to custom build the vehicle they want. For the amount of money I am being expected to spend I want what I want. Why do I have to sit and wait and see if a dealership near me might possibly get the vehicle I want with the specifications I want?

You offer different color vehicles yet I can not find one within 1,000 miles of where I live. It's insane and outrageously frustrating. It honestly makes me NOT want to deal with Lexus at all, but I really love this car. I have waited for them to change the horrible seats that used to be shaped like an airplane seat which put my thoracic spine in kyphosis and set off my spine issues within 5 minutes of driving it and come back to try again only to find I can not order what I want?

Come on Lexus. Stop using COVID as an excuse and get back to doing things the right way.

Desired outcome: I would like to built the vehicle I want:An orange Lexus 350H AWD NX7, premium package with rich cream nulux interior. PLEASE!!!!! I will pick up anywhere in DE, PA, MD or even NJ!!!

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7:52 pm EDT

Lexus Lexus ES350 2014 stereo system

Vehicle registration number is Queensland 932VDQ.

We are experiencing major problems with the stereo system in the above vehicle.

When we first start the car for the day the radio stereo system does not work.

When you stop and start it again it works.

The first time we took it to Lexus Springwood Brisbane it was not working at all.

They checked it over and it was working when we got it back.

They were advised that we would have to replace the amp which is $2000.

This problem is still happening. This vehicle has alway been garaged and has only done 64000km. We feel that Lexus should be replacing the amp at their expense.

We would like to continue buying Lexus vehicles but it is a turnoff for us.

Please advise if you can help us.

My mobile number is [protected].

Harry Latter

Desired outcome: To have the stereo system amp replaced

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We were told by the sales person Tyler Peck at Lexus of Wesley Chapel in Florida that the car we found on the internet was being held for us and we even had an appointment time to test drive it, however, they sold the car 5 minutes before we got there. This would not be a problem except they knew we were driving 3 hours each way to see this car and they...

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4:24 pm EDT

Lexus 2009 Lexus IS 250

My dashboard has become very shiny, resulting in a bad glare while l'm driving. On July 11th, l had a passenger get into my car holding a pizza box. As the individual got into my car, the pizza box bumped the dashboard. In doing so, the corner of the box removed a gooey chunk of my dashboard. I ended up taking the gooey substance off the box, and tried filling in the hole as best l could. The shiny dash has also made it very dangerous to drive, especially when it's sunny. Please let me know if there is anything that could be done to rectify this situation. Thank you!

Desired outcome: A new dashboard, or financial compensation

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7:39 am EDT
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Lexus 2023 NX 350h needs major updates

1. Rear view camera mirror. Cars are too close It looks like they are going to run into you.

2. Rear view mirror recording. It’s a camera, why not let us record?

3. Radio station favorites, how do you re arrange order ? If you choose your favorite station first, it will be at the bottom of the list, this is not user friendly.

4. In cruse mode and approaching a stopped or slower car, it waits too long to slow down.

5. Information screen could be much easier to use. Give us more options. Let me have easier access to things I use the most on the screen.

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10:03 am EDT
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Lexus Sticky Dashboard 2008 Lexus ES 350

I contacted Lexus customer service 7/5 @ 8:30 am to discuss the sticky melting dashboard that is occurring for my Lexus ES 350. The problem started this year and was not aware (did not recieve any notification) of any warranty or issue that was associated with Lexus car melting dashboard. I only found the information as I started to research why the dashboard was sticky and what the solution was. It is extremely dangerous to drive as there is a huge glare on the front windshield from the dashboard. The representative said I am sorry there is nothing we can do the warranty expired, you can call Lexus dealer and see if they have replacement parts and then pay for it. The cost of the the replacement would be more than the replacement of the car. This issue is not an issue of wear and tear it is an issue of faulty material.

Desired outcome: Replacement of sticky dashboard

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P. Boogie CruiZe
, US
Jan 31, 2024 9:10 am EST
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Same exact issue on my 2009 ES 350.The dash is extremely sticky and the reflection in the windshield is annoying and dangerous. I thought I was the only person dealing with that. I have no ideas nor suggestions for a fix

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3:58 pm EDT
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Lexus Car purchase

I purchased a vehicle from Lexus Financial Services (Transfer of equity)

for a 2020 RX450Hl. The Contract required me to purchase insurance at a cost of 741.50 for 3 months coverage. The contract also required monthly payments of 909.52 starting 4/24/23 I have made payments of 3,638.08 however at this time Lexus has failed to submit the title in a acceptable manner to the New York State dept of motor vehicles I have no vehicle to use! The transfer of all maintenance & protection plans were mishandled and I have not recieved all the plans I am supposed to recieve This is Fraud, Breach of contract, and elder abuse all in one transaction Lexus does has not denied this but refuses to compensate me for there negligence going on 60 days with out any support!

Desired outcome: provide a vehicle that i can utilize til car is registeredprovide reimburesment for money paid while i had no vehicle 4,379.58all maintenance & protection plans transferred as this is causing the vehicle to be properly maintained

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2:18 pm EDT
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Lexus Wilde Lexus of Sarasota

I bought a Lexus on April 21, 2023 from Wilde Lexus of Sarasota. When I went to the fiancé person, after 4 hrs at the dealership, I questioned the price/ costs but he twisted words and I believed whatever he said. The next day, I tabulated and looked at price/ costs and they were over $3400 and possible more of what I should have paid. The sticker price was not even honored, which I had questioned as well and they did not give me my asking price for my trade in, it was well lower. I tried contacting the dealership, ended up the GM had the finance and sales person call me. They were no help, of course, as they were the ones that convinced me of the purchase price. I contacted the BBB and the GM did get in touch. He asked me to come in and we could sit down to discuss. I told him I really never wanted to visit this dealership again, but in the end said I would when possible; I live 1 1/2 hr away. The GM did give me his number, I called to schedule or resolve on the phone and heard back with voice mail, but, have never heard back since. I don’t know how I can get a resolution.

Desired outcome: Difference of sticker price 32,884 not what they charged me, 34,313.05. Should have 9-10k for trade given 8312.00; want fair trade price. Did not ask for anti theft or appearance protections at a total of 1324.00 Thank you.

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5:30 pm EDT

Lexus Tires on my 2020 Lexus

The damn tires on my Lexus are falling apart I believe they are recapped tires. My vehicle has 19,000 miles and I have already replaced 1 tire. The tires are mitchlen tires and they are falling apart! I purchased the vehicle from Lexus Of Riverside and they suck. Who in the hell is responsible for the damn replacement or compensation for the damn tires the consumer!

Desired outcome: Competition for replacement of new tires or 1,000.00 for purchase.

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8/20/20: Performance Lexus of Cincinnati installed new window motors/regulators in both back windows. 5/3/21: Driver side window motor was loud & slow & then stopped working. Took to Lexus. They said was simply off track & put it back on track. I stopped using the window unless necessary bc it was still loud & slow. (The passenger side motor installed at...

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3:57 am EDT
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Lexus Lexus RX450h-2010

I own 3 Lexus cars.

RX 350 (2016) Purchased in 2016 as first owner brand new.

RX 450h (2010) purchased in 2009 as first owner brand new.

ES350 (2008) Purchased in 2011 as second owner.

I was driven My RX450h from NJ -PA last year before I took off, I checked my check engine oil, and it was fine after one hour driving it came on dashboard flashing low oil pressure.

I stopped the car after 300 yards and shut off my engine as soon as I try to open my hood heavy white smoke was coming from the hood and dripping of flames from underneath the engine and the car went on fire in less than 3 minutes.

Desired outcome: I want Lexus to replace the car for me and owe me apology.I almost died inside the car if I didn't come out on perfect timing.

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About Lexus

Lexus is a global luxury vehicle brand known for its range of premium cars, including sedans, coupes, convertibles, and SUVs. The company offers advanced hybrid technology, safety features, and personalized services. Lexus aims to deliver comfort, performance, and design in their automotive products.

Lexus Customer Reviews Overview

Lexus is a global luxury vehicle brand that is a division of the Japanese automaker Toyota. Known for its range of premium cars, Lexus offers sedans, coupes, convertibles, and SUVs, along with hybrid vehicles that blend performance with eco-friendly technology. The brand emphasizes craftsmanship, innovation, and customer service. Lexus vehicles are sold through a network of authorized dealerships, which also provide maintenance and repair services. The company's website offers detailed information on their models, specifications, and dealership locations.
How to file a complaint about Lexus?

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1. Log in or create an account: Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title: Summarize the main issue with Lexus in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Lexus. Mention key areas, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint with Lexus on ComplaintsBoard.com.

Overview of Lexus complaint handling

Lexus reviews first appeared on Complaints Board on Feb 11, 2007. The latest review Mixed Experience with Lexus International was posted on Mar 26, 2024. The latest complaint Lexus of austin sells damage lease turn in with $10,000+ in prior collision damage!! was resolved on Aug 06, 2014. Lexus has an average consumer rating of 2 stars from 141 reviews. Lexus has resolved 18 complaints.
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  1. Lexus contacts

  2. Lexus phone numbers
    1800 023 009
    1800 023 009
    Click up if you have successfully reached Lexus by calling 1800 023 009 phone number 1 1 users reported that they have successfully reached Lexus by calling 1800 023 009 phone number Click up if you have UNsuccessfully reached Lexus by calling 1800 023 009 phone number 1 1 users reported that they have UNsuccessfully reached Lexus by calling 1800 023 009 phone number
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    Australia
    8800 200 3883
    8800 200 3883
    Click up if you have successfully reached Lexus by calling 8800 200 3883 phone number 1 1 users reported that they have successfully reached Lexus by calling 8800 200 3883 phone number Click up if you have UNsuccessfully reached Lexus by calling 8800 200 3883 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling 8800 200 3883 phone number
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    Russia
    +81 800 500 5577
    +81 800 500 5577
    Click up if you have successfully reached Lexus by calling +81 800 500 5577 phone number 2 2 users reported that they have successfully reached Lexus by calling +81 800 500 5577 phone number Click up if you have UNsuccessfully reached Lexus by calling +81 800 500 5577 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +81 800 500 5577 phone number
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    Japan
    +44 345 129 5484
    +44 345 129 5484
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    United Kingdom
    +64 800 453 987
    +64 800 453 987
    Click up if you have successfully reached Lexus by calling +64 800 453 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +64 800 453 987 phone number Click up if you have UNsuccessfully reached Lexus by calling +64 800 453 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +64 800 453 987 phone number
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    New Zealand
    +49 800 520 2120
    +49 800 520 2120
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    Germany
    +39 800 053 987
    +39 800 053 987
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    Italy
    +31 800 0315
    +31 800 0315
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    Netherlands
    +86 800 810 2772
    +86 800 810 2772
    Click up if you have successfully reached Lexus by calling +86 800 810 2772 phone number 1 1 users reported that they have successfully reached Lexus by calling +86 800 810 2772 phone number Click up if you have UNsuccessfully reached Lexus by calling +86 800 810 2772 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +86 800 810 2772 phone number
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    China
    +27 800 220 000
    +27 800 220 000
    Click up if you have successfully reached Lexus by calling +27 800 220 000 phone number 1 1 users reported that they have successfully reached Lexus by calling +27 800 220 000 phone number Click up if you have UNsuccessfully reached Lexus by calling +27 800 220 000 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +27 800 220 000 phone number
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    South Africa
    +886 800036036
    +886 800036036
    Click up if you have successfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have successfully reached Lexus by calling +886 800036036 phone number Click up if you have UNsuccessfully reached Lexus by calling +886 800036036 phone number 1 1 users reported that they have UNsuccessfully reached Lexus by calling +886 800036036 phone number
    Taiwan
    +971 80 053 987
    +971 80 053 987
    Click up if you have successfully reached Lexus by calling +971 80 053 987 phone number 1 1 users reported that they have successfully reached Lexus by calling +971 80 053 987 phone number Click up if you have UNsuccessfully reached Lexus by calling +971 80 053 987 phone number 0 0 users reported that they have UNsuccessfully reached Lexus by calling +971 80 053 987 phone number
    100%
    Confidence score
    UAE
    +1 (800) 228-8559
    +1 (800) 228-8559
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    Vehicle Protection Products
    +1 (800) 448-1505
    +1 (800) 448-1505
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    Extended Service, Credit Insurance Program, Guaranteed Auto Protection
    +1 (844) 271-2617
    +1 (844) 271-2617
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    Lexus Pursuits Visa Signature Card
    +1 (844) 271-2613
    +1 (844) 271-2613
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    Lexus Pursuits Visa Card
    +1 (844) 271-2709
    +1 (844) 271-2709
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    Lexus Credit Card
    +1 (844) 271-2622
    +1 (844) 271-2622
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    24-Hour Application Center
    +1 (800) 874-7050
    +1 (800) 874-7050
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    Lexus Financial Services
    +1 (800) 255-3987
    +1 (800) 255-3987
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    24-Hour Roadside Assistance
    More phone numbers
  3. Lexus address
    P.O. Box 259001, Mail Drop E1-5A, Plano, Texas, 75025, United States
  4. Lexus social media
Lexus Category
Lexus is related to the Cars and Trucks category.

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