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1.7 1 Review 66 Complaints
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Land Rover Reviews 67

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E
12:00 am EDT

Land Rover Disappointing Experience with Land Rover

As a potential customer considering Land Rover, I must share my disappointment with the brand. Reading through various reviews, it's evident that many customers have faced significant issues with Land Rover vehicles and their after-sales service. Stories of poor customer service, long waiting times for repairs, and even faulty cars being sold are concerning. It's disheartening to see such a renowned brand failing to meet customer expectations. Based on these reviews, I would advise caution when considering a Land Rover purchase.

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  1. Pros
    1. Robust off-road capabilities
    2. Luxurious interior design
    3. Advanced safety features
    4. Strong brand reputation
    5. Innovative technology integration
  1. Cons
    1. Premium pricing limits market reach
    2. Reliability issues affect brand reputation
    3. High maintenance and ownership costs
    4. Competition from luxury electric SUVs

Land Rover Complaints 66

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8:19 am EDT
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Hello, I am writing to formally submit a complaint against Land Rover Boston regarding the persistent issues I have encountered with the repairs and service for my 2017 Range Rover Sport HSE, purchased as a certified pre-owned vehicle in May/June 2022. Despite numerous visits to their service center since purchasing the vehicle, I have repeatedly...

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3:51 am EDT
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Land Rover Defective sunroof has been broken for more than a year and has been for more than 5 months with the dealership

The sunroof of a 2021 Land Rover Defender is defective. We took the vehicle since February of 2024. To this date, the vehicle continues at the El Paso, Texas dealership. No ETA has been provided. For many months, they did not provide a loaner. We have one now (a VW Atlas). They do not provide clear explanation about when the vehicle will be returned to us repaired.

Desired outcome: Get my vehicle back in functioning order ASAP

Confidential Information Hidden: This section contains confidential information visible to verified Land Rover representatives only. If you are affiliated with Land Rover, please claim your business to access these details.

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11:50 am EST
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I am writing to express my deep disappointment and frustration regarding my Land Rover Range Rover Velar R-Dynamic S 2.0 5dr, purchased from Alpha Motors Wigan in December 2022. The vehicle, with a 2019 registration and 26,000 miles at the time of purchase, has been a source of pleasure for me, used primarily for leisure and occasional school runs proximate...

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Is Land Rover Legit?

Land Rover earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Land Rover to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Land Rover is known for their high standards and safety. If you're thinking about dealing with Land Rover, it's wise to check how they handle complaints.

We found clear and detailed contact information for Land Rover. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Landrover.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Landrover.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Landrover.com you are considering visiting, which is associated with Land Rover, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Land Rover is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Land Rover as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Land Rover website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Land Rover has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 66 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Land Rover. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:27 am EST

Land Rover Rear arm rest hinges broken Range rover SVA OE70 YBK

Hi

The rear hinges to our rear arm rest have broken and come away.

Ryebrook garage kindly took our car to Land rover Solihull to be told this isnt a warrenty issue and ive a quote for a new one.

£541.82

Im completely shocked that this is not covered by warranty?

We have hardly deployed the armrest in the 2 years we have had the Range Rover and is obviously a weak or faulty part/design

Im sure you would agree this part should not fail even if in frequent use

Claimed loss: £541.82 (Not ordered yet)

Desired outcome: Arm rest to be ordered and fitted under warranty would expect this from a premium car builder

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12:39 pm EDT

Land Rover Land Rover Solon ohio and Akron ohio

I have been at the dealership for 4 hours today to get an oil change. they like to tell me that the miles was in kilometers and then it wasn't due for an oil change at 44,000 miles. finally got my oil changed.

Also they did an update on my vehicle for the all wheel drive and now they're telling me that it needs all new brake pads, tires and rotors at my expense not under the bumper-to-bumper warranty. I believe the four-wheel-drive update is what caused my problem with my brakes.

Since l've update, l've had continuously problems try to call the dealership got no answer on the phone called corporate got no results there made a complaint. I am very unhappy with the service here I feel like a peasant. I want Landrover to do right by me and have their companies answer the phone when service is due because you can only come in by appointment. I need a lawyer.

Desired outcome: Cover parts under bumper to bumper warranty.

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Update by Lol girl
Nov 03, 2023 5:03 pm EDT

I also found out that my warranty paperwork does not match the vin number to my car. The color of the car is wrong. The dealership changed the oil today on my car and none of the maintenance is in the computer under my vin number. So one should be fired! I found all this information at the Akron Ohio Land Rover. Most of all the work has been done at the Solon ohio location. I showed them my app today and explained that it says I needed an oil change, but did not document it under my vin? I will never buy a Land Rover car again. As I said in my last complaint I am very unhappy with the service and the folks that I have talked today no one has fixed this issue. And I am still in an unsafe vehicle. Don’t trust this company they do not back their customers. This has been very stressful and uncalled for….

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10:56 am EDT

Land Rover Windscreen sealant

Hi,

I wonder if you can help I've had my Evoque now for 2 years.

I have had issues with my difib which I paid to get fixed, and now my windscreen is leaking, due to the sealer not being installed properly.

I have searched back on forums and can see that JLR had an issue with the sealant for models made in 2016/2017.

I don't see why I should pay for this to be fixed especially knowing there was a fault with them in general.

Could you help and advise please

Desired outcome: for JLR to pay for windscreen to be resealed

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7:47 pm EDT
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Firstly, let me express my excitement and pride when I purchased my used Land Rover Velar. It was a dream come true for me, a symbol of my hard work and determination. I felt like a queen, basking in the glory of my success. The car, with all its elegance and sophistication, seemed to embody my achievements. Felt proud of myself and can see the faces of...

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1:10 pm EDT
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Land Rover black out screen

To whom it may concern

I bought my land rover sport HSE 2018,4 months ago my control screen blacked out .I took the car to land rover and they charged me $210 just to up date and they told me they found INFOTAINMENT AND TELEMATICS OUT OF DATE CAUSING ICDM communication issues. They said its going to cost me $2500-$3000 to fix it. I chose this car and paid so much money because I believed That I didn’t need to spend money to repair for bat least 5 years , with out that screen the car is useless I can’t control the climate at all. I think that its not fair to me and it doesn’t look good for your company. I’m asking you please take care of this matter.

Sincerely M. Ehtesabi

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5:03 am EDT
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Car number RJ21AHK Owner Salman Qureshi Dear Sir / Madam, I am writing to you to raise an issue about: Cars The issue that I have experienced was: Since the time we have bought this car (velar) we have been experiencing problems. You have sold us a fault car. The engine breaks down every other month. The engine is faulty. The car stops abruptlyWe really...

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11:38 am EDT
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Land Rover Land Rover Service WX70 ZWP

I had a "blowout" in my front right tyre when heading east between junctions 13 & 12 of the M4 on the morning of Friday 9th June.

I had to wait over 5 hours to be recovered because the administrative staff sent the recovery vehicle/s to the wrong location. Therefore I was standing on a very hot day on the hard shoulder for 5+ hours.

I was in contact with Hannah Ridley at the JLR UK client relations centre and was contacted on my mobile by "Ash" from the JLR assistance team who was going to liaise with someone and he (or the someone) were going to get back to me to organise some form of compensation for the appalling recovery service.

I heard nothing further and therefore sent the email below two weeks ago to which I have not received the courtesy of a response.

Michael Foy

Fri, 21 Jul, 12:07

to lradvice

Hi Hannah

All seems to have gone quiet on this matter...

I thought that after spending 5+ hours on the hard shoulder of the M4 awaiting recovery on Friday 9th June burning my head quite badly (no shade, no hat, bald head) that there might be some form of compensatory gesture from JLR?!

I thought that extension of the warranty might be a nice gesture...

Regards

Mike Foy

I would be grateful for your attention/comments.

Yours Sincerely

Michael Foy

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11:05 am EDT

Land Rover Landrover of Solon, Ohio

This is my 4th vehicle that I have purchased from LandRover of Solon Ohio. My experience this last time from beginning to end was HORRIFIC. I drove from Florida to Ohio to pick up this vehicle. The salesman put the trade in vehicle license plate on the newer vehicle. It should have been a 30 day tag placed on the new purchased vehicle. This resulted in my drivers license being suspended in the state of Florida. The dealership ALSO forgot to pay a small balance of $16.00 on the trade in loan which resulted in the $16.00 being 58 days late and had a HUGE NEGATIVE impact on my credit. My credit score has dropped over 100 points because of this. My vehicle was purchased in April and it was NOT until August 1st that I finally got the vehicle registered in Florida. You cannot even begin the countless amount of hours and time I have spent at the DMV because of this oversight from the Title agent at the dealership.

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2:08 am EDT
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Land Rover Car problems

Land Rover

Cyprus Premium Automobiles

Evros Papantoniou

Ref: Complaint Letter sent only by email

Dear, Evros

I purchased a Discovery car from your dealership with license plate MXM010 and VIN SALRA2AN9K2403078.

Unfortunately, the vehicle has not been satisfactory because, after a few days, the car started to develop serious faults,

As my car is under warranty, On 24/11/2021, I started the email complaints, which continue until today with multiple defaults from minor to severe problems.

The car is in service almost every 2-3 months, and the dealership offers the best, but this can not continue.

I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.

Yours faithfully,

Best Regards,

Criton Tornaritis

[protected]@tornaritislaw.com

Tornaritis & Co. LLC

16 Stasikratous

Nicosia 1065 - Cyprus

http://www.tornaritislaw.com

Tel: +357 [protected]

Fax: +357 [protected]

Desired outcome: I look forward to settling this matter amicably. If, however, the matter is not satisfactorily resolved, I will consider taking further action to resolve the complaint either through Consumer Protection or through the courts.

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3:48 am EDT
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Land Rover Range rover evoque

Have owned car for 3.5 Years of this time car has been in repair for approx. 11 months heading to 12/13 months. Currently car in repair since 25.2.2023 (117 Days) To date I have had a drive shaft replaced 9000km/ wheel bearings replaced 12000km/ 3 New Batteries total of 4 Batteries to date multiple tows due to 7 pages of faults. Now having Power Steering Rack replaced ( was returned once saying we dont know what the noise is we asked Range rover and they dont know either / no conversation putting my family at risk due to the steering issue not able to be clearly defined and returning the vehicle for me to drive at 100km /hr ( we could all be dead) - 2 more months until suggested return could then possibly be 180 days in repair. Called Case Manager to only be informed as the Retailer who they take my car to warranty repair doesn't upload the problem he can only assist with my hire car of which he forgot he forgot to renew so he asked me to pay for and he would reimburse me. My mental health is on edge due to having to fight all the time about my car. I work full time and have spent hours on the phone trying to sort the issue. I have been financially disadvantaged as I have had to buy a car for my son to learn to drive as he is unable to drive the hire car ( he could drive my car but ...) and today the case manager had people in the background laughing at my conversation. The car is a Lemon and should be replaced it cannot and has not been fixed timely and continues just to be patched ( 4 Batteries in 2.5 years of driving time. 50,000 doesn't not warrant 4 new batteries.

Desired outcome: NEW Replacement vehicle

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3:25 pm EDT

Land Rover Range Rover Sports 2023

I am writing to you as a loyal customer of Jaguar Land Rover, expressing my deep concern and seeking urgent assistance regarding a faulty vehicle I recently purchased. I kindly request your prompt attention and cooperation in resolving this matter.

On Feb 22, 2023, I had the pleasure of acquiring a New Range Rover Sport from your esteemed dealership. As a loyal customer who has previously experienced the exceptional quality and performance of Jaguar Land Rover vehicles, I was excited about this new addition to my automotive collection. However, to my dismay, I have encountered persistent issues with the vehicle, which have hindered my ability to enjoy it fully.

Following the discovery of these problems, I immediately contacted your authorized service center and entrusted them with the task of diagnosing and rectifying the issues. Regrettably, it has now been 38 days since the vehicle has been in their possession, and the problems remain unresolved. Despite their efforts, the service center has been unable to provide a satisfactory solution, leaving me with a sense of frustration and disappointment.

Furthermore, I would like to express my disappointment with the service center's inability to provide me with a loaner car during the extended periods when my vehicle was being serviced. This lack of alternative transportation has caused significant inconvenience and disruption to my daily life and work commitments

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7:18 pm EDT
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Land Rover Shattered sunroof: 2019 rr lwb autobiography

I have owned my RR for a year. I am the second owner and purchased through Sarasota Land Rover.

I live in Orlando, Florida and service my vehicle at the Orlando Land Rover.

I have serviced it regularly and meticulously maintain my vehicle.

June 10:

- I was driving from Orlando to Palm Harbor (1 hr. 45 mins)

- Weather conditions were dry and hot (as typical in Florida)

- My sunroof screen was not open nor was my sunroof

- Temperature in the vehicle was at 65 degrees

- I was traveling at an average rate of 75 - 80 miles an hour

- 15 minutes from my destination on US 19, I heard what sounded like a gunshot (as I own a security company and guns, I am familiar with the sound)

- Originally I thought a rock hit the windshield but as I scanned the windshield I saw no damage

- I looked up and saw that the sunroof was shattered

- When I stopped at my destination I opened the sunroof screen and saw in fact that the sunroof was shattered

- There is no sign of a rock or any object hitting it; there are no overpasses on US 19, I passed no 18 wheelers, and the trajectory of a rock or object hitting straight down is impossible

I had the vehicle towed to Orlando Land Rover on Sunday.

Upon research and investigation, I discovered that this occurrence is one in a hundred thousand (very rare) where it involved nickel sulphide inclusions in the tempered glass.

Failures due to nickel sulphide inclusions are notable for the distinctive "butterfly" fracture pattern they produce, as well as the spontaneous random nature of the occurrence.

I have pictures, engineering reports and studies and have requested the dealership to not dispose of the sunroof.

Desired outcome: I would like to speak to someone that can help me with a resolution, and I would like Land Rover to take responsibility for the replacement cost of my sunroof.

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8:16 pm EDT
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The worse service ever and a rip off, the money I spent $13,557.39 to locate a draw only caused more issues which I never had the whole time owning the vehicle. Things stopped working my A/C blowing out hot air, parts loose or completely emptied. I can't see how major issues were ignored and suggested repairs for items that could have waited. A week later...

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11:32 am EDT

Land Rover Car that was sold and has problems

Good morning,

My name is Jaterria Janvier I recently Purchased a vehicle from Tampa Range Rover in Brandon, FL. I called the dealership to let them know that the car stopped with me. And that I was going to get the car towed back to them. When I got to the dealership I waited 25 minutes before the Manager came out to speak to me his first thing he said is that he is not fixing my car because someone called him about the car I have the recording of our conversation and when I advised him and told him I was recording the conversations he said he didn't want to talk to me I also told him that my paperwork that I sign was different I wanted a copy he said no car was sold as is and he walked out when asked for business card he refuse to give me one because I told him I will be contacting corporate he was very unprofessional rude and was yelling at me he stated that he has been doing this for 28 years and he can do whatever he want

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5:26 am EDT

Land Rover Dashboard clicking itself also no protection for airbag.

I went serval times to dealer to show problem nothing fixed so far. My dash board keep cracking itself no protection for airbag also due to crack on dash board. I never see dashboard cracks even on 20 years old car. I am very scare to drive my car because

From top of airbag space also cracked. Dealer told me your car old get new now. That's not metter matter is why dashboard cracking and cover on top coming off. I am writting last time to resolve this issue other wise reported to news how bad land rover service is

Desired outcome: Fix my dash board and clothe coming off inside also

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4:34 am EST

Land Rover 2019 discovery sport

I financed a vehicle through Calgary Land Rover Jaguar Glendeer Circle location online/over the phone. Then the day they were supposed to deliver it Dave the manager asked me to come pick up so I found a way there and 2 mins after arriving I was jumped on by two police officers and being falsely accused of fraud I sat in jail for a week and lost my job and can’t pick up my daughter now and I have the signed bill of sale and all other documents but yet they refuse to acknowledge that or anything at all. So in all they left me worse off than before they accused me of things that weren’t true and by the way I was released with no charges but they violated my human rights committed criminal offenses and yet they continue to treat me as if I have done something wrong which I didn’t and no one at The dealership or corporate will help me I have all the documents and emails proving what I’m saying

Desired outcome: I just want the vehicle I signed for or one like it I would just ask them to hold up their end if the contract they made me sign.

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Update by Abiyu Melaku
Feb 21, 2023 4:37 am EST

My name is Ross Michael Darr [protected] Darr.ross91@hotmail.com I can

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3:28 pm EST

Land Rover Refund check for Recall

I had work done on my car that cost me $1335.20(US), then Land Rover issued a recall.

CASE:[[protected]]: N623 Recall Reimbursement

After a run around from the dealer and Land Rover corporate they said that a check would be issued.

I spoke with Joe B @ the Customer Relationship Centre

T: [protected],OPTION 9, Ext. [1310118]

He spearheaded getting the problem solved, however.

He initially informed me on Oct 12, 2022 that I would receive a check between 4-6 weeks, which would mean I would have received the check by 11/23/2022.

Then on Nov 16, 2022 he said that I would receive a check between 3-4 weeks, which would mean I would have received the check by 12/7/2022.

Then on on 12/22/2022 he said that I would receive a check between 3-4 weeks, which would mean I would have received the check by 01/19/2022.

As of now, no idea when or if I will get my money, and they have no way of tracking if or when the check did or didn't go out.

Desired outcome: a check for $1335.20

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About Land Rover

Screenshot Land Rover
Land Rover specializes in the manufacture of luxury off-road vehicles. Their lineup includes a range of SUVs that blend all-terrain capability with comfort and advanced technology. The company offers vehicle sales, aftercare, and personalized customization options through their website and dealerships.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Land Rover in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Land Rover.
- Include key areas to mention in the complaint, such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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Overview of Land Rover complaint handling

Land Rover reviews first appeared on Complaints Board on Nov 8, 2006. The latest review Service Center at Land Rover Boston was posted on Sep 11, 2024. The latest complaint Winning amount was resolved on May 09, 2014. Land Rover has an average consumer rating of 2 stars from 67 reviews. Land Rover has resolved 11 complaints.
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  1. Land Rover Contacts

  2. Land Rover phone numbers
    1800 625 642
    1800 625 642
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    Australia
    8800 200 8081
    8800 200 8081
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    Russia
    +1 (800) 103-8545
    +1 (800) 103-8545
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    India
    +1 (800) 827-6837
    +1 (800) 827-6837
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    Mexico
    +44 192 664 1111
    +44 192 664 1111
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    United Kingdom
    +1 (800) 346-3493
    +1 (800) 346-3493
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    USA & Canada
    +353 14 893 790
    +353 14 893 790
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    Ireland
    +43 662 2121
    +43 662 2121
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    Austria
    +32 32 536 044
    +32 32 536 044
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    Belgium
    +45 70 151 533
    +45 70 151 533
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    100%
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    Denmark
    +49 213 1151 2370
    +49 213 1151 2370
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    100%
    Confidence score
    Germany
    +39 800 904 400
    +39 800 904 400
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    100%
    Confidence score
    Italy
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    +47 66 818 430
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    100%
    Confidence score
    Norway
    +48 223 543 450
    +48 223 543 450
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    100%
    Confidence score
    Poland
    +351 707 507 856
    +351 707 507 856
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    100%
    Confidence score
    Portugal
    +34 902 440 550
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    100%
    Confidence score
    Spain
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    +46 40 127 800
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    100%
    Confidence score
    Sweden
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    100%
    Confidence score
    Switzerland
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    +90 850 252 3030
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    100%
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    Turkey
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    +86 400 820 0187
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    100%
    Confidence score
    China
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    +81 120 922 992
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    100%
    Confidence score
    Japan
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    100%
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    Saudi Arabia
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    +27 124 504 000
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    100%
    Confidence score
    South Africa
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    +82 803 379 696
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    100%
    Confidence score
    South Korea
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    UAE
    +54 114 837 3400
    +54 114 837 3400
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    100%
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    Argentina
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    +55 800 012 2733
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    100%
    Confidence score
    Brazil
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    05 61 14 61 00
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    More phone numbers
  3. Land Rover emails
  4. Land Rover address
    Abbey Road, Whitley, Coventry, England, West Midlands, CV34LF, United Kingdom
  5. Land Rover social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 12, 2024
  7. View all Land Rover contacts
Land Rover Category
Land Rover is ranked 4 among 5 companies in the Cars and Trucks category

Most discussed Land Rover complaints

unethical behaviour
1
(opinions to this review)

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