Lexus review: Unsatisfactory car repair experience and warranty concerns

Dear Japan Lexus, I am wri􀆟ng to express my deep dissa􀆟sfac􀆟on with the recent car repair service I received at your establishment, as well as the handling of my warranty claim. I had high expecta􀆟ons for the quality of service and the adherence to warranty terms, but unfortunately, my experience has been highly disappoin􀆟ng. On 16-Sep-23, I brought my Lexus ES250, 2021. to your service center for repairs covered under the warranty. Upon dropping off my vehicle, I was assured by your customer service representa􀆟ve that the repair would be completed promptly and professionally. However, the level of customer service I received upon receiving my car was far from sa􀆟sfactory. As the representa􀆟ve thirteen the customers that if they want to have a fight then let’s meet outside of the agency! Not only were the repairs incomplete and substandard, but the manner in which the service center addressed my concerns was also highly unsa􀆟sfactory. The lack of a􀆩en􀆟on to detail and failure to address the underlying issues have le􀅌 me ques􀆟oning the trustworthiness and competence of your technicians. Furthermore, I made several a􀆩empts to resolve the ma􀆩er over the phone No# +966 [protected], but the customer service representa􀆟ves I spoke to were unhelpful and provided no viable solu􀆟ons. Their dismissive a􀆫tude and lack of empathy towards my situa􀆟on only served to further exacerbate my frustra􀆟on. As a loyal customer who has trusted your service center for car repairs, I expect be􀆩er quality workmanship and a higher standard of customer service. At this point, I kindly request the following ac􀆟ons to rec􀆟fy the situa􀆟on: Thoroughly review the repairs performed on my vehicle and address any incomplete or substandard work. Provide a detailed explana􀆟on of the issues encountered and the steps taken to resolve them. Honor the terms of the warranty agreement and ensure that any necessary repairs are completed at no addi􀆟onal cost to me. Improve the overall quality of customer service by providing clear and consistent communica􀆟on, showing empathy towards customer concerns, and offering viable solu􀆟ons to rec􀆟fy any issues. I trust that you will take my concerns seriously and promptly address them. I believe in the importance of maintaining a strong customer-business rela􀆟onship, and I hope that we can resolve this ma􀆩er amicably. I kindly request a wri􀆩en response within a reasonable 􀆟meframe, e.g., 10 business days to confirm the ac􀆟ons taken to address my concerns. If no sa􀆟sfactory resolu􀆟on is reached, I may be compelled to explore alterna􀆟ve avenues to protect my rights as a consumer. Thank you for your a􀆩en􀆟on to this ma􀆩er. I look forward to your prompt response. Please note that I brought the car two weeks prior to the men􀆟oned date of this last entry to find solving the issues, that is why I raise it to respec􀆟ve concerns. Sincerely, Vehicle Iden􀆟fica􀆟on Number (VIN); JTHB11B10M2037690 Serial Number: [protected]