Lexus reviews and complaints 1
View all 138 complaintsLexus - I am complaining about the treatment we encountered at one of your dealerships.
We were told by the sales person Tyler Peck at Lexus of Wesley Chapel in Florida that the car we found on the internet was being held for us and we even had an appointment time to test drive it, however, they sold the car 5 minutes before we got there. This would not be a problem except they knew we were driving 3 hours each way to see this car and they promised us that it would be available. When we were there, I was very upset and it escalated because the sales manager was very rude. This is why car sales people get a bad name and I wish that a great company like yours would teach them honesty and integrity, which goes a long way.
Desired outcome: We were coming to buy this car but it was not available. We would have liked a call hours ahead of time so we could have turned around, but they were not considerate enough to do so.
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