Les Schwab Tire Center review: Billing customer service

We have had an account with Les Schwabs for over 20 years. In this last year I have had to contact the billing department on three separate occasions. Each time the customer service agent was extremely rude, short and was talked down to. This last particular interaction on 01/11/2023 I had called because they said our account was overdue and would go to collections. I pay faithfully every month and above what they ask for. When I called the lady looked at our account and stated that it didn't make sense to her either as to why it's saying that we have to pay the full amount, or we would be sent to collections. She put me on hold to inquire with her assistant manager. When she got back on the line with me and gave me an explanation that made no sense at all. So, when I told her that I was still really confused and not understanding her, again we pay faithfully every month more than what they ask for. She huffed and sighed, put me on hold again. Then came back and said, "we need to talk to your husband; you are not on the account". I am on the account as an authorized signer and the billing comes in both our names, she still wanted to argue and tell me she couldn't talk to me. She had no idea how to explain how their system messed up our billing nor even try to correct the issue. I was never offered to speak to her manager. The Hood River, OR billing department needs vast improvement in their customer service. It wasn't just this one lady, it's their whole department. They belittle customers, sigh when you press for answers. Needless to say, after 20 years of being loyal customers we paid the full amount off that same day and closed our account out. We don't feel valued as long-time customers who have spent thousands of dollars at that establishment.