Leroy Merlin review: On 27 July 2026 we purchased a BBQ from Leroy Merlin in Chieti. It exploded into flames

The BBQ, Gas Charbroil Performance Core B 3 Cabinet, purchased at sale price of 269.90 Euros on 27 July 2026 from Leroy Merlin in Chieti, Italy. On 20 October 2026, on approximately the tenth time of use since purchase, the BBQ exploded into flames very soon after being lit. Fortunately, my husband; a qualified Gas Engineer; was able to extinguish the flames and disconnect the gas cylinder with only minor burns to his hands. We telephoned Leroy Merlin Customer Service and explained in detail what had happened and the damage to the BBQ, the fire was so intense the control knobs have melted; we were advised to return the BBQ to the store it was purchased. 23 October, we returned the burned remains of the BBQ to Leroy Merlin in Chieti, we had the original purchase receipt. A gentleman at the Customer Service Desk took my details, took photographs of the BBQ, made a number of telephone calls and then told us to leave and to take the remains of the BBQ with us and that, eventually, but he did not know when, we would be contacted by email. We said we were unwilling to take the BBQ back to our home, we are older, the BBQ is large and heavy and we had great difficulty transporting it to the store, as we were instructed to do by Leroy Merlin. We asked for a Manager, a very unpleasant man came and was clearly not interested in anything except getting us, and the BBQ, out of the store. When we again refused to take the BBQ, repeating that we would leave the BBQ at the store and Leroy Merlin could contact us when they had resolution from the company regarding the guarantee and refund the threatened to call the Police. We left the store, and left the BBQ on the trolley. We drove home, 45 minutes, most upset. We are in the process of renovating a large property and have spent tens of thousands of Euros at Leroy Merlin since 2022. The treatment we encountered today was inexcusable. Considering the seriousness of the explosion of the faulty product, and that we were fortunate that my husband is a qualified Gas Engineer and was able to put out the fire with only minor injury one would think there would be concern, it is self evident looking at the remains of the BBQ that this was a serious event, that, the Customer Service person should care enough to enquire, firstly, we were not injured or our property damaged. also, to consider the possibility that the product fault was not limited to our BBQ but that other purchasers could have a potential dangerous BBQ at home. None of this happened, instead, we were treated as an inconvenience.
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