Leroy Merlin

Hello there,

I bought an wood stove from leroy merlin in athens on the 31.10.2020 it was delivered to my appartment after 3 weeks with the half of the pieces I have ordered and paid, 4 months later I got the rest of it!

I also booked and paid the services to build it in, the fun part starts now, due to the fact that leroy merlin in greece has only one person/technician that can connect all the pieces of it together I am still waiting 4 month later for the wood stove to be connected and start using it.

All of the items and the services are prepaid!

Now, I would think a big company like leroy merlin would have an excellent service and of course more technicians in order to get us paying clients satisfied and the work done in reasonable times!

One technician to do the work for a company that sees thousands daily!

I am very disappointed and furious for the poor service!

Thank you for listening to me.

Greets

Ordered and paid for some tiles for delivery, was given a delivery date but they never arrived after waiting in all day .
After making phone calls and emails they were delivered long after original date .
Thought maybe it was a one off so tried home delivery service again as we live nearly two hours from store.
Again was given a delivery date and time for delivery, waited in all day with no contact from store .
Phoned store who said we had cancelled the delivery time ?
Hopefully going to receive goods within this week sometime.
Leroy Merlin is a great store and we will continue to shop there but certainly think twice about using there home delivery service.

Would like to find out what is being done on case [protected] filed in Jerez. It has been almost a month and still no solutions. Lots of run around but still nothing. I have made four trips from El Puerto de Santa Maria to Jerez just checking up. Each time been told the same thing. We will get with you sometime this week. I am beginning to believe that this is just words. If you need background information let me know, but think I covered it in complete detail in the original complaint that is on file.
Thank you for your assistance

Can be reached at [protected] or [protected]@hotmail.com

A simple job of changing the bath to a shower and they destroyed my wall. And it is not covered in the policy to full repair it. Also, the silicone they used around the tiles is transparent and there is mould growing underneath it that cant be cleaned unless I remove the silicone.

Regarding the wall the [censored]ty fix job they did has to be fixed, replastered and the entire corridor has to be repainted. Terrible work.

They also changed the toilet. The cistern leaks! One of the bolt covers is broken. What a disaster.

Just after they left the white bold cover fell off - it had been broken put they put it on anyway and now it looks terrible.

I have tried to contact them again about this and the website says they are getting too many complaints and to use a different method (other than the formulario) to contact them. Ridiculous.

Avoid Leroy Merlin like the plague. There are other, better options. And they dont reply requests for information.

I purchased a Smash bush cutter from the Cocentina store on the 16/09/2020.. The product has never been used. On the /09//2010 I tried to use it for the first time. When I start the machine up the engine seized. The store refused to refund my money breaking EU fit for purpose laws.

The staff tried to get me to take the item to a repair shop to fix it. This cannot be fixed the machine was badly made.

I am asking for my 129.00 Euros to be returned.

Order from leroy merlin south africa at your own peril! I placed an order online for a 3 step ladder from leroy merlin on the 14 june 2020 (order [protected]-38812). After a 4 week wait and numerous phone calls, I sent an e-mail to leroy merlin on the 10 july 2020 requesting follow up on my online order. I subsequently called and requested a cancellation of the order as staff were unable to locate my ladder. The staff indicated that a refund would be processed. 10 days later on the 20 july 2020, I sent an e-mail to follow up on the refund. I received an e-mail that no refund was done and a refund request was submitted. On the 3rd august I again e-mailed asking for an update on the refund. I received an e-mail response that the matter was escalated once again to the refunds department. On the 23rd august I again requested a follow up on the refund and a lady named koketso said she would personally attend to the refund. Numerous e-mails later and a full 12 weeks later, I have no refund as yet.

Hello
We purchased a pool of you a few months ago and after only to weeks is was leaking and the seams in the pool had come away. This is obviously a design fault. So we contacted you and you offered us a new pool on the 26th june.. We are still waiting, we sent you images as you required and we have heard nothing whatsoever from you. We are now going to contact our solicitor to get the money back on the pool. This is incredibly bad customer service. We have no pool and it is the middle of july. Please call us as a matter of urgency
The email below is what we have received from them and we sent a email back the next day and said we are happy with the replacement, we also sent photos of the pool but since then we have not received anything, I have sent countess emails and even been to the store but they refuse to deal with me in the store and say its an online issue.

Sedd (rco)
Wed, 24 jun, 16:32
To me

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Dear mrs. Pollock,

Please check the replacement item that we will be offering you for the damaged pool (with no extra charge, same price as you paid for the original one).

Ref. [protected]

https://www.leroymerlin.es/fp/82095507/piscina-desmontable-de-acero-rectangular-bestway-2-01x4-04x1-m

We will appreciate, as you told us on the phone, pictures of the damaged item and the description of the issue.

Awaiting on your news.

Kind regards,

Leroy merlin
Tienda online

On March 16th I bought a Manhattan dining set for my garden at the LM store in Murcia Spain .
Lockdown literally happened the next day and no delivery . I completely understand that . I left Spain to return to uk thinking they would call me when the store reopens as they was the plan . Nothing . They have however sent me an Sales offer email for the same set -9%. But where is mine ? I've tried to email . Via twitter . Using a contact no which does nothing . I can arrange delivery but I can't find anyone to talk to ! I don't have the receipt with me here in UK but I have proof of payment through which the order can be tracked . Please please can someone just talk to me . Lesley Rowley . Corvera Golf & Country Club.

Date occurred: 26/June/2020
client: [protected] - OGDEN
Incident: We wanted to purchase a Sensea Galaxy Bath [protected] and went on line to find LEROY MERLIN ONDARA had two in stock. We travelled to buy this, plus a bidet, toilet, etc. You will see from our history, we have spent a lot of money at your stores. When we arrived, we saw our exact bath on display, same measurements, same order number, advertised at €125. We told the assistant we wanted to buy one and she said there were none in stock! I said there were 2 in stock. She replied, oh, there is one on display and one is ordered for a client (at this time, she had not even looked on the computer to check!) I asked when the next stock would be delivered to the store, she then checked on the computer for me. She said the 2nd July. I noticed a discrepancy in price, which was showing €169 on the screen and she said there was a mistake! She then literally rushed off to the display bath unit and tore off the €125 sign and tore it up! We followed her and asked for the display model. She refused and walked away.

We do need this bath but my complaint is the underhand way we have been treated, and the fact we will have to pay €169 for the same product, advertised the previous day for €125 and the untruth we were told.
We would like this matter to be resolved and to purchase this bath on the 2nd July for €125, or if we are forced to purchase for €169, we should like a refund of the difference.

I look forward to receiving your answer promptly. Thankyou.
Patricia Ogden

20 june 2020
12907

we bought aircon and fitting in the ondara branch after being messed about for 5 weeks over our bathroom in th finestrat store ie nothing in stock wrong products delivered when they delivered only half of the delivery there so they came three times when it should have been once and tried to charge us for the privilege so we thought ok try the ondara store its smaller and nearer to home lets explain the problem see if thy can help BIG MISTAKE we ordered units after explaining the trouble with finestrat manager kiki said he would put paula and arranca on the case everything seemed to be fine we left the store and receiveda call within 10 mins asking if we were collecting the unit and i said no read the order itsaysdelivery which you have charged for make sure it is right or i willcollect them now myself yes yes thats right can i confirm the address yes its moriara that is correct okfitting will be tuesday sat in all day tuesday no call til 6.45 in the evening when we were out having a meal trying to fit our air con so we said no we were out now so they arranged for thursday ok then we received another 2 calls confirming thursday then we received another call tosay they were outside a house in la nucia to deliver our air con units we live in moriara so they took them to an address that we did not mention whilst in store and tried tomdelivery to a house that had nothing to do with us yet we had already paid for these units.when we complained the following day they saidyeah we know but no probs we can change it to moriara sorry that is not the point why and who told you la nucia and if you knew why did you not call me first thing in morning to sort it why wait for me to ring to complain.the result we had to go in a speak to the manage who would not come out so spoke to under manager who had completely the wrong uncaring attitude and his answer was we all make mistakes and that he was not willing to do anything about did we want them to fit the air con on the order they had messed up or a refund so we opted for the refund as i would not trust them to do the work in my house

Dear Customer Service Director,

I would like to express a complaint regarding the delivery service and customer service at Leroy Merlin.

I bought some stuff on leroymerlin.fr from May 22nd and haven't received anything until now (June 17). One month for shipping to a customer living in the same city!

I have tried to contact many many many times the hotline [protected] provided on the website and all the emails I could find contact.site.[protected]@leroymerlin.fr, relationclient.[protected]@leroymerlin.fr and surprisingly, no matter how hard I tried day by day, no replies were back to me!

For this reason, I ask you to cancel the order and refund the amount I paid immediately. I am so disappointed to get such the worst service in the world at Leroy Merlin.

N° de client : [protected]
Réf de colis : 399917 & 399916
N° suivi : [protected] & [protected]
Transporteur : Geodis
Email: HTAM.[protected]@GMAIL.COM

Thank you in advance for the attention you give me and trusting that you will take the appropriate measures.

Best regards,

BUI Hue Tam

I made an on line purchase and paid for it to be delivered but after 9 days it has not arrived. The mobile app states cancelled yet I have not cancelled it, the website states delivered yet it had not been delivered and customer service say if it doesn't arrive after a further 3 days ask for a refund!
But do it by telephone if you are not getting a reply to emails!
No help what so ever

In English and French below

Reference: Leroy Merlin Val Thoiry, 01630 Ain, France
I emailed 'Martine' at 'relationmagasin.[protected]@leroymerlin.fr' on 6May2020 to order the above product, providing all details of the product and quantity. I could not order it online myself because a reference code, issued by Biohort and specific to Leroy Merlin, was required to place the order. I never heard back.
On Monday 11 May I drove (round trip 40kms) to Leroy and spoke to 'Sylvan' who was dealing with clients in the garden section of Leroy. He said he was aware of my email, which Martine had onforwarded to him, but had not had time to place the order. I was aware that whilst online shopping had been in progress during lockdown, the shop only opened on 11 May. I could not order online, presumably because specific codes were necessary.
I sent another email to Martine on 13th May saying that I had been to the shop on 11 May and spoken with Sylvan and said that I was waiting for a response. I had no response.
I drove once again to Leroy Merlin (another 40kms) and queued up to speak with Sylvan once again. He said he is the only person working in the garden section (which I find bad management as this is Spring and there are many people buying and ordering materials for their gardens and the shop had been shut for 2 months because of Covid-19) and had not had time to contact Biohort to get the required code in order to place the order. I said that I had had personal contact with Biohort and could call them to obtain the codes for him. This I did and I forwarded the exact same documents to Martine as the first time but also showing the items with the Leroy-specific Biohort ordering references.
It is now the 18 May and I have still not heard from Leroy Merlin. I am probably going to have to drive there again. This is not good customer service. We have been clients (under my husband's name: Richard Hopkins) for years and spent 1, 000's of Euros over the years, and in particular 2018.
I have young plants which need to be planted in the raised vegetable bed. Even if the items were ordered today, they would not arrive for between 2-3 weeks. I risk loosing all my plants.
I am so disappointed. I was pleased when Leroy came to this region because it made other similar shops give better client service. It now looks like Leroy has gone the same way as all the other French shops in this region and has developed a shrug of the shoulders attitude and "tout et la".
I have copies of all relevant emails. I shall be contacting Biohort to tell them about Leroy, one of their clients, and the Director of Leroy Val Thoiry.
Susan Ross, email: [protected]@gmail.com

Version Francais:
Référence: Leroy Merlin Val Thoiry, 01630 Ain, France
J'ai envoyé un courriel à 'Martine' à 'relationmagasin.[protected]@leroymerlin.fr' le 6 mai 2020 pour commander le produit ci-dessus, en fournissant tous les détails du produit et la quantité. Je n'ai pas pu le commander moi-même en ligne car un code de référence, délivré par Biohort et spécifique à Leroy Merlin, était nécessaire pour passer la commande. Je n'ai jamais reçu de réponse.
Le lundi 11 mai, je suis allé en voiture (aller-retour 40 km) à Leroy et j'ai parlé à «Sylvan» qui s'occupait des clients dans la section jardin de Leroy. Il a dit qu'il était au courant de mon courriel, que Martine lui avait transmis, mais n'avait pas eu le temps de passer la commande. Je savais que bien que les achats en ligne aient été en cours pendant le verrouillage, la boutique n'a ouvert que le 11 mai. Je ne pouvais pas commander en ligne, probablement parce que des codes spécifiques étaient nécessaires.
J'ai envoyé un autre e-mail à Martine le 13 mai disant que j'étais allé au magasin le 11 mai et que j'avais parlé à Sylvan et que j'attendais une réponse. Je n'ai eu aucune réponse.
J'ai roulé encore une fois vers Leroy Merlin (encore 40 km) et j'ai fait la queue pour parler à nouveau avec Sylvan. Il a dit qu'il était la seule personne travaillant dans la section des jardins (ce que je trouve une mauvaise gestion car c'est le printemps et il y a beaucoup de gens qui achètent et commandent des matériaux pour leurs jardins et la boutique a été fermée pendant 2 mois à cause de Covid-19) et n'avait pas eu le temps de contacter Biohort pour obtenir le code requis afin de passer la commande. J'ai dit que j'avais eu des contacts personnels avec Biohort et que je pouvais les appeler pour obtenir les codes pour lui. C'est ce que j'ai fait et j'ai transmis exactement les mêmes documents à Martine que la première fois, mais montrant également les articles avec les références de commande Biohort spécifiques à Leroy.
Nous sommes maintenant le 18 mai et je n'ai toujours pas entendu parler de Leroy Merlin. Je vais probablement devoir y conduire à nouveau. Ce n'est pas un bon service client. Nous sommes clients (sous le nom de mon mari: Richard Hopkins) depuis des années et avons dépensé des milliers d'euros au fil des ans, et en particulier en 2018.
J'ai de jeunes plants qui doivent être plantés dans le lit de légumes surélevé. Même si les articles étaient commandés aujourd'hui, ils n'arriveraient pas avant 2-3 semaines. Je risque de perdre toutes mes plantes que j'ai cultivées pendant des mois.
Je suis si déçu. J'ai été ravi lorsque Leroy est venu dans cette région car cela a permis à d'autres magasins similaires d'offrir un meilleur service à la clientèle. Il semble maintenant que Leroy a suivi le même chemin que tous les autres magasins français de cette région et a développé un haussement d'épaules et "tout et la".
J'ai des copies de tous les courriels pertinents. Je vais contacter Biohort pour leur parler de Leroy, un de leurs clients, et du directeur de Leroy Val Thoiry.
Susan Ross

We recently made a purchase online from Leroy Merlin and requested delivery. Order as per Confirmamos a receção da sua encomenda com o número 8_298909. We were told delivery would be on 24th April. It didn't happen and all attempts to contact Leroy Merlin have failed. They were happy to take our money but not to deliver the goods. Very poor and unprofessional.

I ordered a SET of garden dining furniture comprising of 1 table and 6 chairs on the 13/04/2020 and paid in FULL ready for delivery on the 17/04/2020. The order number was 5_485189

On the 17th of April all that arrived was the table and no chairs. The courier knew nothing about it so we waited in all afternoon to see if the chairs turned up... they did not. I called your helpline on the Saturday and was given an apology and told the Alfragide store would call me that day. I did not recieve any call on Saturday or Sunday. So... on Monday I called the helpline again to be told the same... no call. So I called again on Tuesday to be told that they would be delivered that day... nothing appeared. We waited on Wednesday to see if anything turned up but still nothing... I called AGAIN on Thursday and sat on hold for another 25 minutes wasting yet more of my time. I was told by the girl on the phone that they will arrange a new date with the store and they will email me with the new delivery date.. still ZERO explanation as to why my chairs haven't yet arrived. That was last week and I have had no contact from anyone at Leroy Melrin regarding the whereabouts of the chairs or when they will be delivered. I am currently sat on hold... AGAIN.

To say I am annoyed is an understatement. You took nearly €700 of my money and I have only a table to show for it. Your customer service is pitiful. Oh yes, I also sent an online enquiry into my order last week and never recived a reply...

I expect some recourse for this shambles of a situation. Please contact me as soon as possible to put this right. I want my chairs ASAP and to stop being constantly fobbed off and lied to by your company.

The Leroy Merlin website contains the flush valve and inlet valve set for toilet cistern WC AB-63.3 (АБ-63.3 in cyrillic) [https://ufa.leroymerlin.ru/product/armatura-universalnaya-s-nizhnim-podvodom-wc-ab-63-3-hromirovannaya-knopka-10996438/], but in reality, the I-SB1 set (И-СБ1-НпрНРФ-А-КК in cyrillic) is presented on the shop shelf for the same price.

I am Currently at Leroy and Merlin in Edenvale, we paid for our order at 14.37 and came to collection to collect our order, we waited almost an hour just for them to bring our order out to the car, people that came after us got there stock but we had to wait. This was very disappointing as the store inside is amazing even the cashier was quick, but the collections killed the whole experience for me.

I placed an order on 1st January for goods for the value of more than 1, 000 euros. Delivery was notified as 7th January. The goods are for the installation of a new bathroom. On 7th January a van turned up with the shower unit. On 8th January a van turned up with one tap for the sink.
Currently the goods outstanding are a shower tray, shower screen, vanity unit and sink, a mirror, extractor fan and a heated towel radiator.
I have made numerous calls and sent emails to no avail. We were promised a phone call yesterday which never happened.

My husband has now had 3 days off work waiting for the goods. There has been no direct contact from Leroy Merlin and no explanation for the delay.

I had intended ordering more goods on line with Leroy Merlin but I would no longer consider placing another order with a company which is totally incompetent.