U.S. Waterproofing’s earns a 4.2-star rating from 18 reviews, showing that the majority of homeowners are very satisfied with waterproofing solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Pretty typical basement repair (2 cracks and 30 tie rod leaks)
Pretty typical basement repair (2 cracks and 30 tie rod leaks). I had 3 companies provide estimates and only U.S. Waterproofing took the time to do a thorough evaluation of the work involved. This evaluation resulted in additional tie rods leaks to be repaired. I all honesty, I wanted to do the repairs one time, so I was happy with the discovery of additional work. The technicians were professional, on time, and very thorough with their work. They took the time to review the work required and explain the process they would use. The work was successful as we received 2inches of rain the next day. I would recommend them for basement repairs
The complaint has been investigated and resolved to the customer's satisfaction.
Our basement walls were unsightly with cement breaking down, due to dampness
Our basement walls were unsightly with cement breaking down, due to dampness. The basement floor was then waterproofed all around the inside wall flooring. The sump pump was moved to another better location, and our good sump pump was used again, but the *** sump pump was included, too. It looks so neat and clean.*** was very informative and explained everything that would be done to remedy the situation. I asked for a recommendation for additional painting, etc., and *** was able to recommend ***, a friend who does wall repair, painting and electrical work, and it was a good recommendation. The work was done perfectly and at a fair price. We are very satisfied.
The complaint has been investigated and resolved to the customer's satisfaction.
We were very happy with the work done (foundation patching and 2 window *** installed) and would recommend to our friends. Service people were very efficient and courteous.*** N
They installed a new sump pump, rerouted piping from the sump pit to the outside, correcting the previous setup that was unsightly, replaced a window well, and all of the window well covers. The work was done on time and appears to be of high quality.
The U.S. Waterproofing team was fast, efficient and thorough. They also managed to identify a leak source that wasn't in the basement wall, but an outside faucet connection that had a tiny crack that had been dripping inside for an extended period be fore getting water on the floor. Job well done.
We would highly recommend U.S. Waterproofing. Their workers were extremely efficient, knowledgeable and courteous. Their work was outstanding and their cleanup was great. Could not be happier. .
I cannot recommend U
I cannot recommend U.S. Waterproofing high enough. They did a phenomenal job at my house fixing cracks in my basement wall, relocating the sump pump outlet pipe and installing a new sump pump. The gentleman who relocated the outlet pipe from the sump pipe also did work that he didn't need to do. The pipes buried underneath the soil on the outside of the house had moved over the years so that there were gaps and leaks. This wonderful man replaced those pipes for me and buried them very nicely again. He also identified and fixed an additional crack in the basement wall that the first crew didn't notice. I recommend this company very highly and will not hesitate to use them again.
The complaint has been investigated and resolved to the customer's satisfaction.
I'm very glad we contacted U.S. Waterproofing. From the advisor to the crew that did the work, all outstanding!
everything went very good and would recommend to my friends. thank you
We had a fantastic experience, from beginning to end!
We had a fantastic experience, from beginning to end! The entire time, we felt informed and taken care of. The consultation was a few hours because the rep took his time to explain to us how a drain tile system works and why we needed one. He was so thorough and patient with us. The follow-up before installation was very professional. The installation crew was on-time and worked really hard to get our job done in 2 days. I can tell this company cares about their customers, and focuses on providing excellent customer service. We received two other quotes that were higher and frankly, they were not as professional. So glad we went with U.S. Waterproofing, I would highly recommend them to anyone!
The complaint has been investigated and resolved to the customer's satisfaction.
Crew arrived as-scheduled and completed their work quickly and efficiently. Very pleased with the services delivered and overall process.
The crew did an excellent job solving our outdoor drainage problem. They were very knowledgeable and efficient. The area they put drainage in was a challenge but they did an outstanding job! We are very satisfied with their work!
We thought we had found a crack in our foundation. US Waterproofing came out and informed us that it was three cracks. Within two days, the gaps were filled and completed in record time at a decent cost. I highly recommend them!
This is the second time I used *** Waterproofing in the last 7 months. First time they installed a new sump pump and drainage tiles, due to water coming in through basement door. The job was completed in one day. They are every efficient and clean up after the job is completed. The second was burying the sump pump pipes in my backyard. It was a rainy day, so the ground was muddy. Job was completed in about 2 hours. They cleaned up the best they could due to the rain. They are the best. I definitely recommend US waterproofing.
We needed a back-up sump system
We needed a back-up sump system. After doing my homework, I still had a few questions which were answered politely over the phone. The sales person came on time for his appointment and explained everything thoroughly. The installation time frame was honored and the installation completed in a timely, competent, and courteous manner. *** Waterproofing sump back-up system is proprietary and carries a warranty that is longer than most with better coverage. All in all, the website was very useful and the professionalism of each of the company contacts was outstanding...and although I have confidence in the product installed, I hope there is not a power outage long enough to push it to the limit...but I think I'm ready if there is.
The complaint has been investigated and resolved to the customer's satisfaction.
Peter and team did a fantastic job on seepage repairs in the basement of my home
Peter and team did a fantastic job on seepage repairs in the basement of my home. Peter provided best-in-class customer service throughout the process. He explained the work clearly and completely and was available to take my calls and answer my questions even after regular business hours. Peter's dedication to customer support is extremely rare and is very impressive. The crew did an outstanding job on the work. They were prompt, very clean, worked extremely hard and did top quality work. In addition, there were no surprises during the process - Peter and team had thoroughly explained how the work would be done and what to expect. My experience working with Peter and the team was extremely positive. I highly recommend Peter and US Waterproofing.
The complaint has been investigated and resolved to the customer's satisfaction.
We recently had our sump pump drain buried and routed to the storm drain at the back of our yard due to constantly wet areas in our yard and
We recently had our sump pump drain buried and routed to the storm drain at the back of our yard due to constantly wet areas in our yard and drainage issues. The team that came out from start to finish were courteous and informative. Each person that scheduled with us was on time. The day of crew that did the work really did a nice job of replacing the dug up sod and cleaning up.. it was like they were not there. The crew had to dig a little into my neighbors yard to get to the storm drain, they were respectful of their property and you cant even tell they were in their yard. The work was done a few weeks ago and our yard no longer has standing water and the sump pump works much less due to it draining properly. I would recommend this company and would use them again.
The complaint has been investigated and resolved to the customer's satisfaction.
We recently had water in our basement for the first time in 15 years, after a significant amount of rainfall
We recently had water in our basement for the first time in 15 years, after a significant amount of rainfall. I had a competitor of U.S. Waterproofing come out to *** our issue and they gave me an estimate of $17,000 to fix our problem. *** with *** Waterproffing came out for a second estimate. He spent several hours over two separate visits, testing various spots around our house with a hose. He eventually found a spot on the side of our house that needed to be sealed. It was a $10 DIY remedy. He wouldn't accept payment for all of his time and said that he was just happy we were able to figure out the problem. I will definitely call U.S. Waterproofing in the future if we have any other water issues. They are honest, helpful, pleasant, and super knowledgeable! I highly recommend them!
The complaint has been investigated and resolved to the customer's satisfaction.
I'm in the so far/so good category of reviews
I'm in the so far/so good category of reviews. I can't review a 'forever fix' but we have not had any leaks or drips or water thus far. What I can attest to is the professionalism of the crew who came to waterproof the basement. Initially, the salesman came to the house and explained everything including the estimate; then a 'scout' crew came to look at the basement and see what had to happen; then, a *** came and checked out the footings; then the electricians came to put in electric for the sump pump. Finally, the 5 man crew came to the house, put in the sump pump, dug out the base of our walls and put in drainage tile; they recemented over the tile. The team was polite, knowledgeable, and they cleaned up beautifully after they left. The two days went well and it looks great! Nice job US Waterproofing!"
The complaint has been investigated and resolved to the customer's satisfaction.
My house is 20yo and I had 3 cracks with minimal water if any
My house is 20yo and I had 3 cracks with minimal water if any. I wanted a quote to see the cost and waited a year before I had the work done. I wanted this done to seal and prevent and further cracking or water for the health of my and should we ever sell, the warranty transfers. The work was done well and the worker was informative and hard working. The only thing I did not like was the constant cold calls during the time I waited to have the work done. I was trying to save up the money to do the work, and then when the time came the price increased which was annoying since I was already quoted. They did negotiate a better price near my original quote. The cold calls though needed to stop especially since I repeatedly asked them to stop calling me is my reason for 4 out of 5 stars. The work itself is 5 out of 5.
The complaint has been investigated and resolved to the customer's satisfaction.
Had the following done in August
Had the following done in August . An Interior Drain TileSystem, a Hero *** Sump System , a Forever Flow Drain Tile, a Dry Liner Wall Encapsulation and a Boss *** Battery Operated Sump System. After the Severe Storm that we had that quickly dumped an enormous amount of water last week without a drop of water in the basement. I Happened to see an ad for U.S. Waterproofing and I figured it's about time I should write a review. The whole experience was exceptional from start to finish. Including them coming out for a follow up a year after it was completed to see how things are going and review with me how to maintain a sump system. Everyone was polite, courteous, thorough, and professional. You would have to see it to Believe how hard their crew worked! You pay for what you get and they are the best at what they do! Great Job Guys!
The complaint has been investigated and resolved to the customer's satisfaction.
In June U S Waterproofing sent their trained inspector to my home
In June U S Waterproofing sent their trained inspector to my home. This inspector carefully looked inside and outside my home. He sai his company would repair my problem and we signed his computer with a deposit taken and a date of service agreed upon. U S Waterproofing later sent me papers, a estimate sheet and exterior service specications, signed by their insector. I considered this a contract with U S Waterproofing. The company NEVER showed upon the date of service agreed upon or called or wrote! I called them a week later. They REFUSED to let me talk to anyone but the operator. The operator told me U S Waterproofing had cancelled my contract without notice or reason given. They said they would eventually send back my money. This unreliable company kept my money for a time and refused to say they won't follow thru on this contract,threrfore not letting me hire another company. I feel they treated me badlyI IRRESPONSIBLE!
The complaint has been investigated and resolved to the customer's satisfaction.
We recently purchased a home and needed to repair a foundation crack that was leaking
We recently purchased a home and needed to repair a foundation crack that was leaking. We heard good things about *** Waterproofing and called them to take a look. *** came out and investigated the situation and proposed a course of action that seemed logical and less intrusive than what we expected. Within 4 days of taking possession of the house a technician arrived and took care of the problem. There hasnt been a drop of water in the crawl space since the application. The house also had a sump pump with a pump motor that was installed ~10 years ago. We called *** again, who checked it out and gave a quote for the job. We scheduled the installation of a new pump, and a battery back-up system which we didnt have, and his crew showed up the week after, right on time, and were finished when they said they would. We are very happy with the professionalism of *** and his colleagues at *** Waterproofing and the excellent results for both projects.
The complaint has been investigated and resolved to the customer's satisfaction.
If you like waiting and overpriced, this is the company for you!
If you like waiting and overpriced, this is the company for you!We scheduled an appointment for *** AM for an about 3 foot tall foundation crack. By the time it was 11, no one was here. I called the number on the website to ask where the person who would give me the estimate was. About 20 minutes later, he calls and says that he was supposed to be off that day, and was given my job out of the blue. So about an hour later, he shows up. He was very friendly and knowledgeable, and told us that it would be $750 to fix the crack. He also said that it would take 2 weeks minimum for someone to come and fix it. So we say well think about it, and contact someone else. He comes, gives us a price of $250, and does the same exact thing they do. He did it on the same day as well. I keep getting calls and emails from *** Waterproofing daily asking if Im sure I dont want them to fix my crack. I told them that it was already fixed, but they still keep emailing me. So overall, theyre pricey and take a while to do anything.
The complaint has been investigated and resolved to the customer's satisfaction.
Appreciation and a job well done from polyurethane services completed last Friday, July 2nd by *** and ***
Appreciation and a job well done from polyurethane services completed last Friday, July 2nd by *** and ***. The professionalism and honesty that they demonstrated made me feel at ease as a homeowner with a confirmation that I not only made the right decision to move forward with the work but also selected the right company to do the job. The addition of consultation services along with concerns was appreciated where I didnt regret spending the extra funds than the initial estimate. Great personalities and both the front as well as back of the property was cleaned upon completion of tasks which I commented that it didnt even look like anything was done because the team was extremely neat. I thought it was important to take the time to share good deeds. Often at times, it very easy to point out mistakes or mishaps, however, equal efforts should be shared to highlight successes. Again, thanks for the fabulous experience from the team. As we continue collectively to navigate during these unprecedented times, I wish all U.S. Waterproofing employees and their families safety and good health. Thanks!
The complaint has been investigated and resolved to the customer's satisfaction.
We have had U
We have had U.S. Waterproofing out several times for different problems over the years we have lived in our home. A few weeks ago we got a call about a 1-year inspection of the last work they had done. This had never occurred before. We agreed to have the company agent come because he did know all the details of the work. On the day he came he looked over the previous work and asked about results of other work they had done. The visit seemed very unnecessary and just a little forced.Since that time we have gotten a call asking about the work "proposed" at the inspection. Today we received a contract with an "estimate" due for some concrete raising we had NOT talked of doing. It was quite a surprise and we thought unethical. WE HAD NOT ASKED FOR AN ESTIMATE FOR ANYTHING. If the company is trying to drum up business they should have said so. We are very angry and feel U.S. Waterproofing was not being honest about the intent of the agent coming to our home. *** was listed as the "advisor." Because we had not been having any problems and did not ask for an "advisor" to come into our home we wonder if this company is the trustworthy one we used in the past; this visit, followed by a contract sent to our home, makes us uncomfortable. We will think twice about using them again even though their earlier work was always very good. It was an outright lie that he just came to inspect the prior work. We should have just hung up the phone.
The complaint has been investigated and resolved to the customer's satisfaction.
U.S. Waterproofing Complaints 2
U S waterproofing has not provided any proof that they sealed the correct crack where water is still coming into my crawl space
U S waterproofing has not provided any proof that they sealed the correct crack where water is still coming into my crawl space. water is still coming in and i have been unable to use the warranty. they said they would provide picture proof but have not done it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hired US Waterproofing to seal two cracks in the crawlspace under my dental office and to replace the underground discharge extension from the sump pump. I gave them a deposit of $950. They came out 12/20 and sealed the cracks but could not replace the discharge extension due to the ground being frozen. They rescheduled for 3/2 but contacted me the week before saying that they could not get approval from the *** Instead of trying to work with the *** they bailed on completing the job and informed me that I now owed them an additional $355 for the crack sealing. After waiting for them for three months, they left me hanging. I had to scramble to find another contractor to complete the job. I have expensive dental equipment in the crawlspace that could be damaged if it flooded due to spring rains. I am very dissatisfied and feel I should be given a refund due to the inconvenience this has caused me.
I hired US Waterproofing to seal two cracks in the crawlspace under my dental office and to replace the underground discharge extension from the
I hired US Waterproofing to seal two cracks in the crawlspace under my dental office and to replace the underground discharge extension from the sump pump. I gave them a deposit of $950. They came out 12/20 and sealed the cracks but could not replace the discharge extension due to the ground being frozen. They rescheduled for 3/2 but contacted me the week before saying that they could not get approval from the *** Instead of trying to work with the *** they bailed on completing the job and informed me that I now owed them an additional $355 for the crack sealing. After waiting for them for three months, they left me hanging. I had to scramble to find another contractor to complete the job. I have expensive dental equipment in the crawlspace that could be damaged if it flooded due to spring rains. I am very dissatisfied and feel I should be given a refund due to the inconvenience this has caused me.
Is U.S. Waterproofing Legit?
U.S. Waterproofing earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for U.S. Waterproofing. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
U.S. Waterproofing has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Uswaterproofing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Uswaterproofing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Uswaterproofing.com you are considering visiting, which is associated with U.S. Waterproofing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Uswaterproofing.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from U.S. Waterproofing.
However ComplaintsBoard has detected that:
- Uswaterproofing.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The uswaterproofing.com may offer a niche product or service that is only of interest to a smaller audience.
- U.S. Waterproofing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About U.S. Waterproofing
Their team of skilled professionals uses the latest technologies and techniques to evaluate and address each client's unique waterproofing needs. From basement waterproofing to crawl space encapsulation, U.S. Waterproofing offers a wide range of services designed to protect the structural integrity of any property.
U.S. Waterproofing is committed to meeting the individual needs of each customer by providing customized solutions that are both cost-effective and efficient. Their expert staff takes the time to understand each client's specific goals and challenges, and then creates a plan that best meets their needs.
Throughout the years, U.S. Waterproofing has established a reputation for excellence in the industry. Their professionals are committed to delivering top-notch service and using only the best materials to ensure a long-lasting, water-resistant solution.
In addition to their expertise in waterproofing, U.S. Waterproofing is also dedicated to educating their customers on the importance of timely waterproofing maintenance and preventative measures. By helping customers become more informed about the causes and signs of water damage, they are able to provide proactive solutions that save time and money in the long run.
Overall, U.S. Waterproofing is a reliable and knowledgeable partner for anyone looking to protect their property from water damage. With their expertise and dedication to customer service, it's no wonder they have become a leading provider of waterproofing solutions.
Overview of U.S. Waterproofing complaint handling
-
U.S. Waterproofing Contacts
-
U.S. Waterproofing phone numbers+1 (800) 323-3628+1 (800) 323-3628Click up if you have successfully reached U.S. Waterproofing by calling +1 (800) 323-3628 phone number 0 0 users reported that they have successfully reached U.S. Waterproofing by calling +1 (800) 323-3628 phone number Click down if you have unsuccessfully reached U.S. Waterproofing by calling +1 (800) 323-3628 phone number 0 0 users reported that they have UNsuccessfully reached U.S. Waterproofing by calling +1 (800) 323-3628 phone number+1 (847) 654-8105+1 (847) 654-8105Click up if you have successfully reached U.S. Waterproofing by calling +1 (847) 654-8105 phone number 0 0 users reported that they have successfully reached U.S. Waterproofing by calling +1 (847) 654-8105 phone number Click down if you have unsuccessfully reached U.S. Waterproofing by calling +1 (847) 654-8105 phone number 0 0 users reported that they have UNsuccessfully reached U.S. Waterproofing by calling +1 (847) 654-8105 phone number
-
U.S. Waterproofing emailssales@uswaterproofing.com83%Confidence score: 83%Sales
-
U.S. Waterproofing address81 Remington Rd, Schaumburg, Illinois, 60173-3707, United States
-
U.S. Waterproofing social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
Recent comments about U.S. Waterproofing company
U S waterproofing has not provided any proof that they sealed the correct crack where water is still coming into my crawl spaceOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have used *** Waterproofing several times over the years and have been happy with this company. Most recently a crew came out to add an extension to a pipe that runs from the sump pump to the outside of the house. They were punctual, professional, got the job done in one hour.
U.S. Waterproofing replaced our heavily damaged garage floor. The crew was very professional, and they went about their work quickly and competently. The demolition took one full day and new concrete was poured and finished the next day. A smaller crew returned a few days later to remove the forms, clean up the jobsite and blend some areas where the new concrete met up with existing concrete footings.Overall, we are very satisfied with the project. The schedule was met as promised, the new floor looks great, and the price was very reasonable for the amount of work that was done.
We had US Waterproofing come out to give us an estimate to raise our sinking driveway but they were very honest and said it really needed to be replaced for several reasons and that's not one of their services. The representative was on time and very professional. Even though it wasn't a fit for them I greatly appreciate the advice given on what our next steps should be.
US Waterproofing completed a job for me on 9/22/2022. ***'s was able to level the sidewalk on the side of my house. He performed an AWESOME job. He described the process before he started. *** also explained what done after he completed the leveling of the sidewalk. Thank you!