Leroy Merlin
reviews and complaints

I received a specials email from leroy merlin, opened it saw some amazing specials. An inverter generator caught my eye, paid online received confirmation, went into store (greenstone) and was told that they were hacked by chris a department manager that was rude and started getting very arrogant when talking to me. Was told by chris that they will not honor my order and he will let me know the outcom and walked away without taking any detail from me. Was also told by another manager that the error was made by leroy merlin. Really do not see how it is my fault that the price was placed and advertised incorrectly.  I paid and have confirmation. 

Good afternoon,

I am not satisfied with the availability of information about Leroy Merlin shops in Russia. I was trying to reach your website from Switzerland, but the only information available on your website (in Russian only!) is:

the website may not work with VPN.

We recommend you to switch off VPN for a stable worrk of the website.

(see https://leroymerlin.ru/)

Furthermore, the indicate phone number [protected] doesn't work.

Are you really sure that this is sufficient for your clients?

Where can I find a reliable information?

FYI, I do not use VPN.

Thank you in advance for your kind attention.

Had to redo the bathroom as work was so bad

Bad design information

Redo wooden floors

Re do kitchen

The work is still not completed and it’s coming upto 3 yrs

Had a delivery today of our replacement kitchen doors, after waiting months for this delivery, the doors are exactly the same

Wrong oven and hob ordered

Waiting ages for new hob to be delivered

Never known a company to make so many errors over and over again

No one’s answering the phone

Managers not rectifying the issues

This is what my parents have been dealing with, and. They are 80 and 85 yrs old!

Absolute disgrace and no one is taking responsibility for these errors

I was picking up a new BBQ today (17 June 2022) from theLeroy Merlin located in Vicenza Torri di Quartesolo. The item was ready to be picked up however when the it was going to be placed on the trunk of my SUV, the lift hit my vehicle cause a slight bent of the back bumper. The worker realized what he did backed up finished the work and said "sorry" this is unacceptable behavior.

I purchased a Gas Boiler on the same day that it broke (at the end of April) as I urgently needed to provide my 6 and 4 year old daughter's with a warm bath. I explained how urgently this was needed and the Seller in the Marbella branch managed to send someone round on the same day to see if they could install it. They agreed, but said that i needed to purchase an additional pipe. I agreed to purchase this, but had to call Leroy 10 times to ask them to send me the price. They sent it days later, but said that I needed to wait to receive another link by email in order to pay it. After numerous additional calls, this was paid and after AGAIN multiple calls to organise the installation, we set a date for someone to come and install. I paid €469 for the boiler and an addition €310 for installation and the additional pipe. When the guy came to install, he told me that I should have cut a hole in my wall before he could install it. I told him that I was never told that I HAD to organise for a hole to be cut in the wall. I was never informed of this and of course, would have expected whoever was installing it to have done it! Since then, they said they couldn't do it and left. The guy wrote a cross where I needed to "drill a hole" and I was then left, 5 weeks later, with the boiler on the kitchen floor. Leroy merlin called and an extremely rude man told me that "I told you to drill a hole in the wall" even though I explained that 1. He didn't and 2. How would I even know what size or where to put it if they didn't tell me! I then explained that after 6 weeks of this, I want all of the money returned, in which they informed me that I could but needed to go to Marbella to receive the refund.

I have of course, since been back and have received only the €469 for the boiler and €76 for the pipe. All of the money for the installation (which of course they did not do PLUS the additional €30 that I paid for the installer to originally come to visit) have not been refunded (even though I was promised).

I have of course contacted Marbella AND Facebook and not had a response or the refund.

We are now 7 weeks on, I have been having to bathe my children at friends houses and I do not have the money back to purchase another boiler!

My advice would be to stay well clear of Leroy Merlin as myself and friends will be!

On 2 June 2022, I purchased this item: https://www.leroymerlin.pl/relaks-w-ogrodzie/parasole-pawilony-markizy/pawilony-i-namioty-ogrodowe/pawilon-ogrodowy-omega-4x2-85-m-antracytowy-naterial,p480728,l231.html.

The goods were promised to be delivered within 48 hours. Leroy Merlin advises the customer that the delivery takes place between 8.00 – 18.00. However, this is not true, because the company delivering goods – Geis. pl deliveries goods only between 8.00 and 12.00.

This constitutes MISREPRESENTATION.

This merchandise was expected to be delivered within 48 hours, but to date, the shipment has not been delivered. The courier company did not notify me when it would be delivered. Yesterday they called at 6 am that he was around my place, but no one was at home, so I asked for it to be delivered on the same day, but after 12. The courier replied that he was working only until 12, refusing to deliver it on the same day. What is more, the shipment company Geis. pl registered this in its 'tracking the parcel system’ as '' pickup refused ' '- which is a lie. You mislead your customers by cheating about the terms of delivery. Geis only works Mon - Fri and only delivers until 12.00 - this information should be posted on the site. I will not buy anything from Leroy Merlin because there is no delivery option in the afternoon when we come back from work. I expect partial compensation for the purchase of goods.

Kind regards,

Artur Bogusiewicz

On 20th April I ordered some cushions for my garden loungers from Leroy Merlin. When these arrived they were not the correct size for my loungers so I asked for a return on the 5th May. On the 9th May they accepted the return and said that they would be collected as soon as possible. Today is the 26th and after many emails they still have not been collected. Apart from the fact I am over €55 out of pocket, the box is very large and taking up space in my home. They are not answering my emails and I do not know what to do!

For our new holiday home in Spain, we bought for 10.000 Euro a new kitchen at Leroy Merlin, as project including all installation work.

Never had a worse experience with any construcor as with Leroy Merlin.

The sub contract everything to some self employed people who are not professionals, but deliver very cheap labor.

All tiles at 1 wall came down after 1 day. No tile was leveled with another. The electrician tried to convince me that is used in Spain to connect on a double fuse, an oven, induction plate, fridge, dishwasher, boiller, washing machine, light and general wall plugs... I have hired an Endlish electrician who had to do all over angain and now safe! Not one part of the project was delivered according agreement. The painter had to come back 3 (!) times trying to correct his own mess. Ultimately another painter had to do it all over again. They ruined the creamc worktop by putting the sink in the wrong place. Their comment; the top was placed technical correct, so i had no right to complain that the sink was placed wrong... After telling them that I would go to a lawyer , they offered to replace the worktop. In the end, they managed also to put the sink in a wrong place in the second worktop. Unbelievable! They delivered a fridge with the strangest hinges ever seen. Everytime we open the door, it breaks the panel next to the fridge.The carpenter was not able to solve this. I am waiting now for 3 months, and they just say that another technician will come to replace the hinges...for the same... Even the tecnicians of the fridge manufacturer has given that they cannot solve this and are willing to replace it for another model; Leroy Merlin refuses to agree.

There was much more going wrong, but I am so tired of repeating this all to a wall of people ignoring my requests for help.

A project which was planned for 8 days, is now already taking over 3 months. I had to make extra travel costs an buy extra leave days to be available. It cost me already over 4000 Euro extra.

I am unable to speak to a manager with Leroy Merlin who (maybe) can help me.

A total disappointment how respectless this company treat their well paying customers. Never, ever I will do business again with Leroy Merlin!

17 May 2022 ordered an Ellies inverter online based on the message stating delivery would be on 19 May 2022. No call from Leroy Merlin, when I emailed to confirm delivery on 19th I was told they had no stock. Further I am informed that it will take 5 to 10 days to get a refund.

Both totally unacceptable. We need the inverter now! This amounts to false advertising.

I can't buy another inverter as Leroy Merlin is sitting with a substantial amount of money.

Order #[protected] - 269863

Leroy Merlin should close there stores in Russia as the President of Ukraine has said.

I am boycotting your stores until they do. I have started a campaign in Portugal and written to the Prime Minister.

Il 15 Aprile, ho piazzato un ordine NO. [protected] per Tavolo, Sedie e Ombrellone. Mi e' stato assicurato che l'ordine sarebbe stato consegnato entro 4 giornin e comunque non oltre il 29 Aprile 2022, data in qui ne avevo assolutamente bisogno. Visto che non arrivava, ho piu' volte contattato Leroy Merlin, che ha inoltrato un sollecito. Su loro richiesta ho anche inviato un email allo spedizioniere e l'ho chiamato, Lo spedizioniere ha detto che poteva consegnare il prodotto solo Lunedi' o Martedi; alla data attuale non ho ancora ricevuto la merce! Ho ricevuto un messaggio che lo Spedizioniere mi aveva contattato e questa e' una bugia perche' ne' io ne' mio marito abbiamo ricevuto una chiamata. Questo e' assolutamente inaccetabile! Quando si prendono degli impegni, si mantengono. Il ritardo nella consegna mi ha causato enormi problemi ed imbarazzo. Gli operatori del Customer Service si rifiutano di prendere nota delle mie lagnanze, scaricano ogni responsabilita' sullo spedizioniere e mettono giu' il telefono. Anche lo spedizioniere si e' rivelato molto poco cortese, quando l'ho chiamato per sollectiare la cosegna. Il servizio della Leroy Merlin lascia molto, moltissimo a desiderare. Se non ricevero' la merce entro questa settimana, cancellero' l'ordine.

From: Steve Kessler

Sent: Wednesday, 20 April 2022 15:10

To: Leroy Merlin South Africa

Cc: [protected]@sqi.co.za

Subject: RE: [Leroy Merlin South Africa] Re: LED flood light

Hi Kgothatso,

I bought a replacement at builders at the weekend, and it works perfectly. I paid to have it delivered to me and now you want me to pay again to send it back to them. It is faulty, probably by design, as the light sensor on the Builders Warehouse light is not in the light “chamber” but on the bottom light unit. The light stays on the whole night, so it is not that may driveway has a lot of light that chatting to SQI at the weekend suggested. The product is useless and does not fulfil its purpose. Therefore, I demand a full refund and I no longer require this product.

To expect me to pay 2 times the postage/courier on a faulty product is beyond belief and should be something for Hello Peter!

Regards,

Steve

Refund initiated 22 April 2022.

From: Leroy Merlin SA Marketplace

Sent: Friday, 22 April 2022 09:42

To: s.r.[protected]@outlook.com

Subject: Refund in progress for order [protected]-A

________________________________________

Hello,

We are pleased to inform you that the refund for order [protected]-A is in progress.

You should soon receive a credit on your payment card in the amount of R498.00 for the following items:

Item name: 30w HT Floodlight With Day & Night

Item condition: New

Item price: R399.00

Quantity: 1

Reason for the refund: Item returned

Should you require any assistance, please do not hesitate to contact our customer service at [protected]

Thank you.

This is their reply

Your request (371444) has been resolved with the below update:

Kgothatso Moila (Leroy Merlin South Africa)

May 1, 2022, 9:18 GMT+2

Good day Steve

I trust that you are well.

Apologies for the delayed response .

Kindly note that your refund was only processed on 29/04/2022 by our finance department and it take 7/10 working days to reflect in your account.

Leroy Merlin South Africa

On the 12-4-22, I visited leroy merlin branch at kifisos Athens greece..

At the entrance I asked info desk where I can find sun protection membranes for windows...employees did not know if they were selling that product.. In my reply that I have seen it in their site they send me to home decoration dpt to ask.. There they send me to wood supplies dpt.. When I finally found that dpt and the membranes I requested information on the product from employee who was sitting next to the membranes... He was lazy even to get up from his chair but most important could not help me with info as he knew not much about the product... On my way out I ask for the manager of the store, at info reception desk..to my surprise no manager appeared but they just gave me their e mail to send them my complaint... This is the worst customer aproach I have ever encountered...

I have bought some products for one of our projects. It was very late to be delivered, we had poor response and eventually after almost 3 weeks some of the goods arrived broken.

It caused a terrible loss because I flew in based on false information you gave me on the expected delivery time. I had to buy extra tiles in order to make it on time and I get no compensation and refund.

I look forward to your serious and adequate resolution and response.

Online order placed,

it was then cancelled instore by your staff (Sambuceto, Pescara) on the same day

but

the order was still delivered!

It caused a problem because there is no one at the property to refuse the order!

Order - 266671

BRT - [protected]

I was assured the order had been cancelled by your staff!

Leroy Merlin is funding Russian war in Urkaine. This should be stopped.

I bought a shower cabin on 17/01/2022 in the store Roma Laurentina in Italy. I paid in advance by credit card. The product was deliverd and installed by the worker "Enrico" about 50 days after the transaction. After a few hours I realized that water was falling out of a corner of the cabin to the floor, maybe for a factory defect. There is a warrany about the product of course so I claimed back to "Enrico" to know if he could fix it, but he answered a few times that he was too busy. So I went back to the store and spoke with the guy who sold me the cabin, but he was so arrogant and really not professional. He kept repeating that it's not his business to help customers resolving this kind of problems. The name of this guy is Claudio C., he was really rude and indifferent to my trouble. So, in the end, two months ago I paid about 500 € for a shower cabin, and I can't use it because water falls out from a corner, and when I went back to the store I found a very rude person that really didn't want to help me. I sent an email to the administration and I'm hoping that they will send me someone to fix the problem.

My order was placed last Monday and supposed to be delivered in 3-5 days. More than 5 working days was not agreed to and is completely unacceptable. I called morning and was assured that my order would arrive today. No order has arrived. On calling again, I was put on hold for short of an hour and told my order "might not be delivered today". This is unacceptable. If my order does not arrive today please confirm how I would about getting reimbursed for one full wasted working day as well as the wasted contractor fees and rent that Leroy Merlin has cost me thus far.

fool me once, shame on you; fool me twice, shame on me

I will keep the first experience brief, last year I purchased a heater/ air conditioner in early December, The company sent two of their employees to give a quote after taking the measurements of the space and the material necessary to install the heater. After two delivery cancelations from Leroy Merlin 3 weeks later the heater was delivered. FYI the people who deliver the product are not the same people who will do the installation consequently the heater set in a box for another 2 and a half weeks. Once the ones responsible for the installation showed up halfway through the process they said that they do not have enough of the necessary material because the measurements were not taken correctly we needed more wire (these were the same employees who took the measurement) and if this isn’t shameful enough they proclaimed we would need to pay extra for the material. (obviously, this did not happen) They agreed that it was nonsense to ask and “spoke with a supervisor” To have the extra charge waved.

A year later, we decide to have some renovations done to the flat, Bathroom, and kitchen. After going to Leroy for the consultation multiple times to pick out material and work with the design team we would find out that materials, were left out of the quote consequently being miss, quoted, on more than one occasion. Once some of the material where delivered, In December 2021 to know surprised we are notified by the ones hired to do the renovations (not employees of Leroy) That necessary material was missing. The kitchen cabinets delivered in which should all have been white, some came in black. I am writing this on February 28th, 2022 looking at an extra 8 bags of concrete and 4 boxes of tile. After 3 emails sent to Leroy Merlin, we are still waiting for a response for a date for them to come and remove the extra material and, more importantly, deliver the correct material missing to complete the renovations.

We went to Leroy Merlin's Branch on Sunday the 23/01/2022 and spoke to a sales consultant namely: Aviwe M. regarding a gas stove and because he advise that we will get it within 3 days. We decided to purchase the Gas Stove and the Extra Fan. I called the the number after three days and listening to the voice prompt it had advised us the we would only be getting the goods on the the 17th February 2022. As reasonable as we are we said it would be fine. On the 17th February 2022 i again call and listened to the voice prompt and this time it had advised the the goods will only arrive on the 14th of March 2022. My wife then call the sales consultant advised him that this was not agreed date in the first place, he then told her that they will give us a refund, really!, what kind of service is this? This is really bad customer service. My wife asked him to speak to the manager and she spoke to a lady called Maxine. My wife explained to Maxine what had happened and till today Maxine has not gotten back with any answers. I have also tried reaching out to Maxine and guess what, no answer. This is unacceptable and would like for someone to get back to us a.s.a.p.