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Leroy Merlin

www.leroymerlin.com

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1.1 1 Review 176 Complaints
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Leroy Merlin Reviews 1

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Leroy Merlin Terrible service by customer service agent

I have spent over 10 thousand Euros in your company over the last 9 months. I Bought a wardrobe over two weeks ago, with a purpose of renting a house. Delivery date given 16 of October. Due to a kit missing the date was changed to the 18th. Then I get another call with a change. After explaining various times that we have to stick to the plan of having the wardrobe delivered and assembled before the 20th the customer service disconnected the call. I am simply asking for speed and efficiency. I have changed my schedule to accommodate this failure in delivering service.

Recommendation: Never had problems with IKEA. These people are not client oriented. They give you answers as if you are an Ignorant citizen. It’s terrible

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Leroy Merlin Complaints 176

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7:29 am EDT
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Been fighting Leroy Merlin since 21/04/2025 after they delivered only half the solar kit I ordered, order number 233215. Ticket number 1051728, 1142322. Requested a return/refund a month ago... Still waiting. After sales service is nothing more than a complaints black hole. Supervisors involved: Vanessa Fonseca and Sara Lagarto. Nothing has been done. Seeking legal help now. Leroy Merlin is a scam.

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3:05 pm EDT
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23/05/25, Purchased full Kitchen and parts, original order numbers 632073, 632074, 632075, Received email confirming delivery week of 12/06/25. On 12/06/25 only order 632073 had arrived, with parts of that missing. Ticket generated and sales assistant who sold us the Kitchen was informed Silvia Moreira). So far 14 unit handles and one Tap/Faucet were...

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5:51 am EDT
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We ordered a kitchen with dishwasher it was delivered with only two legs went in on Friday to ask was told to contact the manufacturer myself, so I did they did not speak English so went back to store yesterday (Monday) spoke to a woman in kitchen dept she said you not speak Spanish not my problem you have to sort it yourself so rude! She then threw a piece...

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Is Leroy Merlin Legit?

Leroy Merlin earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Leroy Merlin to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Leroy Merlin is known for their high standards and safety. If you're thinking about dealing with Leroy Merlin, it's wise to check how they handle complaints.

We found clear and detailed contact information for Leroy Merlin. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Leroy Merlin's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Leroymerlin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Leroymerlin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Leroy Merlin and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Leroy Merlin has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 176 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Leroy Merlin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Leroy Merlin that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to Leroy Merlin. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:10 am EDT
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I haven’t received any information regarding the garden furniture I ordered last week and I have been waiting in for 3 days. I have tried on several occasions to get in touch but nothing seems to work, my address is Calle Luis de Góngora 1, 80 03177. Please can you email or call me on +[protected]. I was told that the furniture will arrive between 14 and 17/4/2025. The order number is 25098L25707

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3:38 am EDT
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Hi I have made a complain to LeRoy Merlin in November 2025. Incident number [protected]. After that you new authorized installation company game and made a new installation review and promised to came and install the awning. After installation review he promised to game and install. LeRoy Merlin informed me soon after again a new installation date (now...

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5:52 am EDT
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Order number 741451- PIZ03141 water heater Tracking number UPS : 1Z0W42A2689846274 D Fermandell 1 Rue De La Cote, Saint Fraigne, 16140 Merlageau, Charente. We ordered above item with you and had delivery date from UPS of 11th March. it did not arrive as they said did not have full address. I gave them full address. On the 14th March I receive this message...

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1:49 pm EDT
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Leroy Merlin Non delivery of purchased Tractor grass cutter.

On the 22 of May 2024 I purchased a tractor grass cutter from Leroy merlin in Viseu Portugal. I was promised a delivery on the 14of June. A few days later I was told that the model I paid for was not available but the company would deliver a more expensive model at same price. Delivery was stated for the 26 of June 2024.I have not received anything up to now and there has been no answer to my emails. No one has contacted me to tell me what is happening.

Desired outcome: A full refund of my money 2738 euro.

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10:49 am EDT
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I ordered x2 Fan's from Leroy Merlin and it was delivered on 26 March 2024. The box I received it in was clearly an old wornout box made for 1 item. I was confused and asked the delivery driver where the other fan was. He said he only has that one to deliver, and the other one will probably come with a different delivery. The box was not sealed, and taped...

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10:15 am EDT
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Ordered on line 04/29/2024... Order no [protected] delivery on 5/6/24. Arranged time of for delivery.10am on monday 6th recieved emailed telling me that delivery would be on the tuesday the 7th. Rescheuled work again. Waited in all day for delivery 1820 I get a whatsapp from my driver saying that the goods were damaged and would I still want him to deliver...

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12:30 pm EDT
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Leroy Merlin Returns and Refund (Contact Centre Service)

Good day

RE: LF 330976 / GS 294481 (Ref No: 872600)

I bought goods online on 15/03/2024 and returned on 17/03/2024 but to date, I have not been refunded the whole amount for the goods returned. I spoke to several contact agents, confirmed goods have been received and were from 4 different stores in Gauteng, I only received a refund from Little Falls Store. Whilst the Greenstone Store and the other 2 market place sellers have not processed any refund to date. i follow-up every 2 days and always get the same story from the contact centre agents, even their contact centre manager is not even bothering to answer muy calls or let alone, respond to my my mails regarding the outstanding refund.

My last mail sent on 18/04/2024 was an escalation request to the Operations/ Finance Director to contact me or that I be provided with their details, but to date, no response was received.

What a bad service received from Leroy Merlin SA, they take the cup.

Claimed loss: R43 701.00

Desired outcome: A refund for my money

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10:27 am EST
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We are based in Lago Patria, Italy with the British Army working for NATO. We spent over €3000 in Leroy Merlin on garden furniture. After our initial purchase on 20th October 2023, we had after 3 weeks still not had a delivery or received any communication from them regarding our goods. We had to go back into the store to find out when they will deliver...

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Sr Shane Litchfield Nif: [protected] On 27th September I purchased two doors BP HOLLANDA CG 9x62.5 ESQ BR002 [protected] & BP HOLLANDA CG 9x62.5 DTA BR002 [protected] When I opened the packages this week in order to fit them, they were both [protected] I returned one to the sore in Albufeira and received a full refund. I went into the store to purchase a door [protected]...

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3:16 am EST
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Leroy Merlin Árbol de navidad

Compré un árbol de Navidad en línea. Se suponía que llegaría el 17/11/23. Nunca llegó. Me pidió que me comunicara con el vendedor, KLACK, para obtener un reembolso. No me darán un reembolso hasta que recuperen el árbol del transportista. ¿Por qué debería tener que esperar? No pedí mi árbol al transportista sino en línea a Leroy Merlin.

Me das la rePedido del 12 de noviembre de 17 noviembre 2023

Número de pedido

23315L12330-A

Envío a domicilio

- por KLACK EUROPE

árbol de Navidad Klack PVC de Alta Calidad para Decoración Interior - Reutilizable y Fácil de Montar 210 cm Verde

Desired outcome: Devolución ahora

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5:08 am EST
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I have paid for all my materials and installation as per quotation in the beginning of August 2023. This after they recommended one of their vetted contractors to assist with a cutting list so that they can cut accordingly with no issues. I have waited for my order so that we could start the new kitchen. Only after I went to the shop to query where my...

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4:13 am EDT
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W. Le mercredi 25 octobre 2023, j'ai créé une commande de 4 articles- Réf 72593836- qui étaient indiqués comme 5 en stock. J'ai également payé pour la livraison, ce qui m'a évité de faire 80 km aller-retour pour les récupérer. J'ai reçu une confirmation de la commande par email. J'ai ensuite reçu un appel téléphonique m'informant qu'il n'y avait que 3 de...

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9:29 pm EDT
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Leroy Merlin AC units that were paid for and never delivered or installed.

Delivery of AC Units was scheduled for 14th August. They were scheduled for installation on 15th August.

The units were never delivered despite several phone calls. Engineers arrived on the 18th of August to install units that were never delivered.

I have tried so many times via FB chat to resolve this issue. I have been told I need to go to the store where the units were bought for my refund. I have explained several times I do not live in Spain and won't be back till June 2024.

I want my refund back into my UK Barclays account where the payment came from.

I have never had such awful customer service. I will never buy anything from Leroy Merlin again after this experience. I have had my refund withheld from me for over 3 months. Absolutely outrageous.

Desired outcome: Refunded back into my Barclays bank account, UK.

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3:48 pm EDT
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Leroy Merlin Wood burner

Leroy Merlin delivered the wrong wood burner, the one they delivered is less high (smaller) and less in KW and even worse it;'s not suitable for use as there are no vents to control the burn.

The attachments show

1: the invoice showing details of burner ordered

2: The delivery note showing different model

3: The actauk lable on the product which also shows a different model

My problem is that Leroy Merlin are almost impossible to communicate with, when we do make contact they never so what they say, It's nigh on impossible to get them to sort this problem out

Desired outcome: Refund asap

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11:18 am EDT
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I ordered the above product on 3 October 2023 and it was delivered to me on 6 October, missing half its contents. I immediately contacted the call center and received a reference number from Winne Ref 763896. The product was collected the following day, without any communication of the collection. I had no feedback from the call center until I followed up...

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5:29 am EDT
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Leroy Merlin Pellet burner

Hi there.

We bought a Pellet Burner from your store in November last year. It worked perfectly when we first got it but now when we've tried to switch it on again to test it for the upcoming winter it makes a loud & terrible noise which gets louder leaving no choice but to switch it off.

I will attach the video & receipt.

There's no much more I can say on the matter as the video shows exactly what I've just described above

Desired outcome: We need it repaired or replaced

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9:52 am EDT
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I purchased on line Garden Furniture to the value of 2531,88 euros. Order placed on the 10 July 2023 In my confirmation, it was advised my delivery would be by 04 August 2023. The company called me 31 July to inform me they do not have all the items, and would re schedule delivery for the 24 August 2023, and they would phone me on the 23 August to arrange...

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Overview of Leroy Merlin complaint handling

Leroy Merlin reviews first appeared on Complaints Board on Aug 20, 2013. The latest review Incomplete delivery/witholding refund was posted on Aug 5, 2025. The latest complaint Delivery was resolved on Jun 26, 2023. Leroy Merlin has an average consumer rating of 1 stars from 177 reviews. Leroy Merlin has resolved 3 complaints.
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Leroy Merlin Category
Leroy Merlin is ranked 1 among 49 companies in the Home Improvement and Services category

Most discussed Leroy Merlin complaints

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