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Leroy Merlin Customer Service Phone, Email, Contacts

Leroy Merlin
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1.1 167 Reviews

Leroy Merlin Complaints Summary

3 Resolved
163 Unresolved
Our verdict: If considering services from Leroy Merlin with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Leroy Merlin reviews & complaints 167

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10:27 am EST
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Leroy Merlin - Poor customer service and delivery of Garden furniture.

We are based in Lago Patria, Italy with the British Army working for NATO. We spent over €3000 in Leroy Merlin on garden furniture. After our initial purchase on 20th October 2023, we had after 3 weeks still not had a delivery or received any communication from them regarding our goods. We had to go back into the store to find out when they will deliver...

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Leroy Merlin - Internal doors

Sr Shane Litchfield Nif: [protected] On 27th September I purchased two doors BP HOLLANDA CG 9x62.5 ESQ BR002 [protected] & BP HOLLANDA CG 9x62.5 DTA BR002 [protected] When I opened the packages this week in order to fit them, they were both [protected] I returned one to the sore in Albufeira and received a full refund. I went into the store to purchase a door [protected]...

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3:16 am EST
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Leroy Merlin Árbol de navidad

Compré un árbol de Navidad en línea. Se suponía que llegaría el 17/11/23. Nunca llegó. Me pidió que me comunicara con el vendedor, KLACK, para obtener un reembolso. No me darán un reembolso hasta que recuperen el árbol del transportista. ¿Por qué debería tener que esperar? No pedí mi árbol al transportista sino en línea a Leroy Merlin.

Me das la rePedido del 12 de noviembre de 17 noviembre 2023

Número de pedido

23315L12330-A

Envío a domicilio

- por KLACK EUROPE

árbol de Navidad Klack PVC de Alta Calidad para Decoración Interior - Reutilizable y Fácil de Montar 210 cm Verde

Desired outcome: Devolución ahora

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Is Leroy Merlin legit?

Our verdict: Complaints Board's thorough examination reveals Leroy Merlin as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Leroy Merlin stands out for its commitment to quality and security. Clients considering Leroy Merlin should delve into its customer service record to gauge compatibility with their expectations.

Leroy Merlin earns 91% level of Trustworthiness

Perfect Trust Endorsement: Leroy Merlin achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Leroy Merlin. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Leroy Merlin's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Leroymerlin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Leroy Merlin website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Several positive reviews for Leroy Merlin have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Leroy Merlin and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Leroy Merlin has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 166 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Leroy Merlin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Leroy Merlin that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
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5:08 am EST
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Leroy Merlin - Kitchen cupboards supply & installation

I have paid for all my materials and installation as per quotation in the beginning of August 2023. This after they recommended one of their vetted contractors to assist with a cutting list so that they can cut accordingly with no issues. I have waited for my order so that we could start the new kitchen. Only after I went to the shop to query where my...

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4:13 am EDT
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Leroy Merlin - Service client traitement de la commande/remboursement

W. Le mercredi 25 octobre 2023, j'ai créé une commande de 4 articles- Réf 72593836- qui étaient indiqués comme 5 en stock. J'ai également payé pour la livraison, ce qui m'a évité de faire 80 km aller-retour pour les récupérer. J'ai reçu une confirmation de la commande par email. J'ai ensuite reçu un appel téléphonique m'informant qu'il n'y avait que 3 de...

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9:29 pm EDT
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Leroy Merlin AC units that were paid for and never delivered or installed.

Delivery of AC Units was scheduled for 14th August. They were scheduled for installation on 15th August.

The units were never delivered despite several phone calls. Engineers arrived on the 18th of August to install units that were never delivered.

I have tried so many times via FB chat to resolve this issue. I have been told I need to go to the store where the units were bought for my refund. I have explained several times I do not live in Spain and won't be back till June 2024.

I want my refund back into my UK Barclays account where the payment came from.

I have never had such awful customer service. I will never buy anything from Leroy Merlin again after this experience. I have had my refund withheld from me for over 3 months. Absolutely outrageous.

Desired outcome: Refunded back into my Barclays bank account, UK.

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3:48 pm EDT
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Leroy Merlin Wood burner

Leroy Merlin delivered the wrong wood burner, the one they delivered is less high (smaller) and less in KW and even worse it;'s not suitable for use as there are no vents to control the burn.

The attachments show

1: the invoice showing details of burner ordered

2: The delivery note showing different model

3: The actauk lable on the product which also shows a different model

My problem is that Leroy Merlin are almost impossible to communicate with, when we do make contact they never so what they say, It's nigh on impossible to get them to sort this problem out

Desired outcome: Refund asap

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Leroy Merlin Terrible service by customer service agent

I have spent over 10 thousand Euros in your company over the last 9 months. I Bought a wardrobe over two weeks ago, with a purpose of renting a house. Delivery date given 16 of October. Due to a kit missing the date was changed to the 18th. Then I get another call with a change. After explaining various times that we have to stick to the plan of having the wardrobe delivered and assembled before the 20th the customer service disconnected the call. I am simply asking for speed and efficiency. I have changed my schedule to accommodate this failure in delivering service.

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11:18 am EDT
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Leroy Merlin - High pressure water cleaning gun

I ordered the above product on 3 October 2023 and it was delivered to me on 6 October, missing half its contents. I immediately contacted the call center and received a reference number from Winne Ref 763896. The product was collected the following day, without any communication of the collection. I had no feedback from the call center until I followed up...

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5:29 am EDT
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Leroy Merlin Pellet burner

Hi there.

We bought a Pellet Burner from your store in November last year. It worked perfectly when we first got it but now when we've tried to switch it on again to test it for the upcoming winter it makes a loud & terrible noise which gets louder leaving no choice but to switch it off.

I will attach the video & receipt.

There's no much more I can say on the matter as the video shows exactly what I've just described above

Desired outcome: We need it repaired or replaced

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9:52 am EDT
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Leroy Merlin - Online purchase garden furniture order no: 5_801500

I purchased on line Garden Furniture to the value of 2531,88 euros. Order placed on the 10 July 2023 In my confirmation, it was advised my delivery would be by 04 August 2023. The company called me 31 July to inform me they do not have all the items, and would re schedule delivery for the 24 August 2023, and they would phone me on the 23 August to arrange...

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6:26 am EDT
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Leroy Merlin Return not properly refunded

I returned an item that was delivered to me broken and priced at R889.

It has been an absolute nightmare dealing with Leroy Merlin in getting any feedback regarding my refund. No responses to mails sent to orders/[protected]@leroymerlin.co.za and following numerous calls made to their only number provided on website no one has bothered to call back. I got a mail on Saturday from a case manager to say I'd get a response yesterday and it never happened ...I sent a mail to this case manager this morning and no response.

I'm beyond frustrated with Letoy Merlin.

Desired outcome: I want my full refund of R889 confirmed and I want to move on from ever dealing with leroy ever again.

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6:51 pm EDT
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Leroy Merlin Refund

I purchase an air conditioner along with premium installation and removal of the existing unit. 219 euro for the installation and 80 for the removal on the 26th of June order number 827510. After numerous e-mails from the installers and missed dates I cancelled the installation and asked for a refund on the 14th of July and was told someone would call and the refund would be issued within two weeks. I have called twice since then and they keep saying the same thing. It is now the 11th of August and still no refund or contact! For a so called big company their customer service is awful and getting a refund from them is a joke.

Desired outcome: Get my refund.

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12:26 pm EDT
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Leroy Merlin Invoice 018311 dated 16/03/2023

At the time of the invoice there was an address for Billing Information and Shipping information.

A problem was encountered with the stable door. It swung in the wrong direction.

Subsequently I had to pay R814 on 8 may for exchange and then R407 for new delivery on 8 June.

Discussions with Mpho, Lebogang, Asandra and Florah took place.

Order for the new door [protected]-20221 the occurred.

This time the Billing and Shipping information were the same by Leroy Marlin error. It was rectified with Florah one of your employees.

Unfortunately the stable door was delivered to the Billing address.

All the time I was informed we have escalated this.

The stable door was installed and it was found that the lower door latch clip on the frame was missing.

The employee told me to go to the store. He did not realise that the product was delivered to Durban and Leroy Marlin does not have an outlet in KZN.

On the 27 July I am still waiting for the latch clip.

The stable door is still at the original address given for shipping.

The whole procedure from 16 March until whenever someone applies their mind remains open.

Desired outcome: Collect the stable door from the place it was delivered to.Supply the stable door latch clip that fits on the door frame.

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6:15 am EDT
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Leroy Merlin Renovations

Hi

I emailed the store in Greece Athens (address: 112 B. Sofias, Evros parking entrance 31 Athens) in May 2023 asking for some information regarding a quote for an apartment that I want renovated. No one got back to me.

I live in South Africa and flew to Greece in June 2023. I went into the store and spoke to Stamatina Spanopoulou who told me there was a 2 week waiting period in order for her team to come out and measure. I paid for this service and was told that it will take 15 days to get the quote.

It is now 32 days later and I have not heard a thing. No email response. No communication, no phone call. I have called the store over 10 times and she is either busy or not in.

This service is shocking. In South Africa we will get a quote within 1 week maximum. I have sent numerous emails to the store as well as the manager and no response.

I am losing out on money as I wanted this apartment to be redone and rented out. It is now sitting there empty waiting for Leroy Merlin Greece to decide when they will get back to me.

If this is the indication of the service I will receive then I will ask for a refund and go else where.

My partner has a construction business and is interested in buying a few apartments and houses and fixing them and either leasing or selling. This would be a perfect opportunity to invest in Greece and we really love your store as its good value for money.

Please can someone contact me Vivian urgently on +[protected] or Mike +[protected]

My Greek cell number I used as a reference is +[protected]

Eagerly awaiting your response.

Desired outcome: To get a quote on the renovations and installations and if I'm happy to start ASAP

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7:32 am EDT
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Leroy Merlin Not received my products

Buenos días,

Quiero hacer una queja oficial. El 4/05/23 pagué 337,99 EUR a través de Paypal por el número [protected] com ficha 21/05/2023. Nº [protected] com ficha 21/05/2023. No he recibido mis bienes. He comprado muchos artículos de

usted en el pasado y nunca tuvo problemas para recibir mis productos.

Permítanme explicarles sobre estos artículos. Cuando los pedí, automáticamente pensé que los estaban entregando. Recibí un correo electrónico de usted, diciendo que viniera a recoger mis productos, le envié un correo electrónico diciendo que pensé que serían entregados y que no conduje. Más tarde, recibí una llamada telefónica sobre mis productos que había pagado. El 20 de mayo recibí otra llamada telefónica diciendo que tenía que pagar 45 euros por la entrega, pero debe pagarse ese día. Llamé a un taxi y fui a la ciudad ese día para pagar el dinero, el cajero hizo la transferencia bancaria por mí y me dio mi recibo por el pago. Luego volví a casa y envié un correo electrónico para decir que el dinero había sido transferido a usted para su entrega. Reconozco que he perdido llamadas telefónicas de usted. He enviado un correo electrónico bastantes veces con respecto a este lío. Incluso he dicho que si no quieren entregar, entonces dame mi reembolso completo. Solo espero que esto se resuelva rápido. Compré mis productos en Albacete

Desired outcome: Would like the items I paid for

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11:34 am EDT
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Leroy Merlin Compensation offered for poor kitchen installation, never paid.

We ordered a new kitchen from Leroy Merlin, and also paid for it to be installed by them.

A simple two day task for two professionals.

The standard however was appalling.

The mistakes too many to mention, including an incorrect worktop, so three weeks just waiting for that!

It in fact took 10 weeks, endless repeat return visits from the contractors to keep amending and trying to correct their previous errors and bad workmanship. (Plus numerous visits by the Project Coordinator who took numerous photos.)

We have stayed very calm and patient throughout this.

I eventually had no choice by to try to finish all myself to get it anywhere near the standard it should have been, and to allow us to 'move on' with other planned projects.

Lengthy discussions with the Project Coordinator after the 10 weeks, and after asking what we thought, he agreed that with all considered, a figure in the region of €1,000 in compensation would not be at all unrealistic.

(The figure he then actually put in a following WhatsApp message was €956.68.)

We were persuaded by him to accept this as Leroy Merlin credit, which would be easier for him, as opposed to a cash payment which we would have preferred.)

Many weeks later, hearing nothing, and him stating, 'It was still being reviewed', we started chasing Customer Service.

The Project Coordinator eventually then responded offering just €250.35!

Totally ignoring his very clear previous offer and WhatsApp message.

Questioning this with Customer Service, they simply keep sending our query back to him, who in turn keeps sending the same answer!

We have responded 6 times to Customer Service now, clearly explaining it is pointless forwarding to the same person.

(Who now does not even respond!)

Hence after many, many weeks of getting nowhere, we are contacting you, in an attempt to gain the compensation we were offered and is clearly warranted.

Thank you

David Anthony

Desired outcome: To receive the previously offered compensation

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11:36 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Leroy Merlin Delivery

I have done purchase on June 10th. Delivery was scheduled for June14th. I contated Leroy Merlin to point out that delivery call at least 30 minutes before delivery that somebody can be home. I also sent this message to all 3 delivery company. Nobody can't wait whole day for delivery to show up. It was promised to me that delivery will call 2 hours before they come. Delivery was separated to 3 package whit 3 different delivery company. First package arrived on June 14. and they called when they were in front of the building. Second package arrived on June 15. Nobody call. It was lucky that somebody was in apartment. Third package still between Leroy Merlin and GLS. I have sent around 10 emails and had 10 chats on Leroy Merlin page this 2 weeks. Everything is so chaotic

Desired outcome: My package arrive

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Resolved

After lots of email finally I got all of my orders

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7:27 am EDT
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Leroy Merlin MTD Minirider sit on lawnmower

Item was purchased online of 10th April 2023. 1299.00 € was paid. 5 day delivery was promised. The mower did not arrive. I have contacted Leroy Melin twice using their contact form on my customer space to cancel the order and request a refund. I received only automated replies. I posted my complaint on facebook twice and each time it was taken down. I eventually received an email stating that my complaint has been passed to the appropriate department for action. That was a month ago. Still no refund.

Desired outcome: Immediate refund of 1299.00€

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9:19 am EDT
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Leroy Merlin Missing items from fitted kitchen. Client no. [protected] Order No. 599010

We had a kitchen installed in March by your fitters. When the kitchen was delivered there were some damaged items and some missing items. These items were noted by the installers and a member of staff from the Los Barrios store. Some of the damaged items have been replaced but we are still missing 2 doors and a length of plinth. We have made numerous visits to the store and many emails but still no doors or plinth. The people dealing with this are Jaime Moyà Quiros and Maria Angeles Mena Navarro at Los Barrios. These missing items were only requested by them on 26.05.23. but have still not arrived. We love our new kitchen and just want it to be completed. These doors and plinth are available to buy on line so what is the problem? We have offered to buy them ourselves if it speeds up the process but they are not replying to our emails now. If we don’t get these items we will have no alternative but to involve our solicitor but I hope you can help us.

Kind regards

David and Charlotte Clarke

Desired outcome: Missing items to be delivered

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Leroy Merlin In-depth Review

Product Range and Selection:

Leroy Merlin offers a wide variety of products, ensuring that customers have plenty of options to choose from. They have an extensive range of brands and options, catering to different preferences and budgets. Additionally, they provide a great selection of sizes and styles, allowing customers to find the perfect fit for their needs.

Pricing and Value for Money:

Leroy Merlin offers competitive pricing compared to its competitors. They frequently have special offers and discounts, providing customers with the opportunity to save money on their purchases. Despite their affordable prices, the quality of their products remains high, ensuring that customers get great value for their money.

Customer Service:

The staff at Leroy Merlin are responsive and helpful, making the shopping experience pleasant and efficient. They are always ready to assist customers in finding products and making informed decisions. Communication with the staff is easy, and support is readily available whenever needed.

Store Layout and Organization:

Leroy Merlin maintains a clean and tidy store, creating a pleasant shopping environment. The store is well-organized, making it easy for customers to navigate and find the products they need. Clear signage and labeling further enhance the convenience of shopping at Leroy Merlin.

Online Shopping Experience:

Leroy Merlin's website is user-friendly, providing a seamless online shopping experience. Customers can easily find product information and specifications, helping them make informed decisions. The ordering and checkout process is straightforward, ensuring a hassle-free online shopping experience.

Delivery and Shipping:

Leroy Merlin ensures timely and reliable deliveries, ensuring that customers receive their orders promptly. The packaging is done with care, ensuring that products arrive in excellent condition. Customers have various delivery options available and can track their orders for added convenience.

Return and Exchange Policy:

Leroy Merlin has a clear and transparent return and exchange policy. The procedures are easy to understand and follow, making the process hassle-free for customers. Returning or exchanging products is convenient, and the refund process is efficient, resulting in high customer satisfaction.

Overall Shopping Experience:

Customers are generally satisfied with their shopping experience at Leroy Merlin. The store provides a wide range of products, competitive pricing, and excellent customer service. Many customers are likely to recommend Leroy Merlin to others based on their positive experiences. However, there may be some room for improvement in certain areas, as per customer feedback.

Community Engagement and Social Responsibility:

Leroy Merlin actively engages in local community initiatives, demonstrating their commitment to the communities they serve. They also prioritize environmental sustainability, implementing various practices to minimize their impact on the environment. Additionally, Leroy Merlin upholds corporate social responsibility practices, contributing to the well-being of society.

Competitor Comparison:

When compared to other similar businesses in the industry, Leroy Merlin has several strengths. Their wide product range, competitive pricing, and excellent customer service set them apart from their competitors. However, there may be areas where they can further improve to stay ahead of the competition. Overall, Leroy Merlin offers unique selling points and advantages that make them a preferred choice for many customers.

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Leroy Merlin contacts

Phone numbers

+33 328 808 080 +39 266 897 580 More phone numbers

Website

www.leroymerlin.com

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