Leroy Merlin

I have spent over 10 thousand Euros in your company over the last 9 months. I Bought a wardrobe over two weeks ago, with a purpose of renting a house. Delivery date given 16 of October. Due to a kit missing the date was changed to the 18th. Then I get another call with a change. After explaining various times that we have to stick to the plan of having the wardrobe delivered and assembled before the 20th the customer service disconnected the call. I am simply asking for speed and efficiency. I have changed my schedule to accommodate this failure in delivering service.

Order number 741451- PIZ03141 water heater
Tracking number UPS : 1Z0W42A2689846274
D Fermandell
1 Rue De La Cote, Saint Fraigne,
16140 Merlageau, Charente.

We ordered above item with you and had delivery date from UPS of 11th March. it did not arrive as they said did not have full address. I gave them full address. On the 14th March I receive this message from them:
The receiver does not want the product and refused the delivery. We are absolutely appalled at what they have said we have not seen anyone from UPS and certainly wouldn’t have refused delivery as we have waited in for 4 days. This is not acceptable for them to say this and hope you will follow this up with the drivers. We would like a full refund on the item. Your urgent attention and reply to this matter would be gratefully appreciated. D Fermandell

On the 22 of May 2024 I purchased a tractor grass cutter from Leroy merlin in Viseu Portugal. I was promised a delivery on the 14of June. A few days later I was told that the model I paid for was not available but the company would deliver a more expensive model at same price. Delivery was stated for the 26 of June 2024.I have not received anything up to now and there has been no answer to my emails. No one has contacted me to tell me what is happening.

Good day

RE: LF 330976 / GS 294481 (Ref No: 872600)

I bought goods online on 15/03/2024 and returned on 17/03/2024 but to date, I have not been refunded the whole amount for the goods returned. I spoke to several contact agents, confirmed goods have been received and were from 4 different stores in Gauteng, I only received a refund from Little Falls Store. Whilst the Greenstone Store and the other 2 market place sellers have not processed any refund to date. i follow-up every 2 days and always get the same story from the contact centre agents, even their contact centre manager is not even bothering to answer muy calls or let alone, respond to my my mails regarding the outstanding refund.

My last mail sent on 18/04/2024 was an escalation request to the Operations/ Finance Director to contact me or that I be provided with their details, but to date, no response was received.

What a bad service received from Leroy Merlin SA, they take the cup.

Compré un árbol de Navidad en línea. Se suponía que llegaría el 17/11/23. Nunca llegó. Me pidió que me comunicara con el vendedor, KLACK, para obtener un reembolso. No me darán un reembolso hasta que recuperen el árbol del transportista. ¿Por qué debería tener que esperar? No pedí mi árbol al transportista sino en línea a Leroy Merlin.

Me das la rePedido del 12 de noviembre de 17 noviembre 2023

Número de pedido

23315L12330-A

Envío a domicilio

- por KLACK EUROPE

árbol de Navidad Klack PVC de Alta Calidad para Decoración Interior - Reutilizable y Fácil de Montar 210 cm Verde

I have paid for all my materials and installation as per quotation in the beginning of August 2023. This after they recommended one of their vetted contractors to assist with a cutting list so that they can cut accordingly with no issues. I have waited for my order so that we could start the new kitchen. Only after I went to the shop to query where my materials is did they start on this, they blamed the call-center staff. I received the materials at the end of October 2023 only. Almost 3 months. Now that I have the boards and other kitchen accessories I bought together (+- R64 000,00) the boards do not balance and some are cut wrong and not on list according to the vetted contractor, so its a back and forward thing now. Leroy re-cut some and supplied missing boards at my cost of almost +-R5 000,00) Then after receiving these new boards now, there are some missing and some cut wrong. Where is this going to stop? I went in last week Sunday 4th November 2023 and spoke to gentleman that is suppose to be in charge of the certain area and he promised me that all will be sorted, meeting between Leroy and their own vetted contractor will be held and he will even come drop and collect wrong boards at my house personally. Nothing happened instead same-old, WhatsApp message on a group saying we are short, please bring back...this is not customer service at all. It was my wife 40th birthday this past weekend and we even told them that we need the kitchen done, this was obviously not met and a disaster and even caused some problems between myself and my wife. I hope you guys are happy?

P.S. The driver delivering the boards even drove my gooseneck intercom over with the truck, this is another issue.

W. Le mercredi 25 octobre 2023, j'ai créé une commande de 4 articles- Réf 72593836- qui étaient indiqués comme 5 en stock. J'ai également payé pour la livraison, ce qui m'a évité de faire 80 km aller-retour pour les récupérer. J'ai reçu une confirmation de la commande par email. J'ai ensuite reçu un appel téléphonique m'informant qu'il n'y avait que 3 de ces articles en stock mais qu'ils pouvaient fournir 4 articles différents - Réf : 67075610- ce que j'ai accepté. Il m'a dit qu'ils étaient moins chers et qu'il ajusterait la facture. J'ai été très impressionné par ce service. Plus tard, j'ai reçu un email du service client de Leroy Merlin m'informant que j'avais un bon d'achat à utiliser au magasin. J'ai demandé à quoi cela servait et on m'a répondu que c'était parce que j'avais payé trop cher certains produits. Ma réponse a été d'insister sur un remboursement par PayPal sur mon compte bancaire. On m'a alors dit que je devrais me rendre au magasin soit pour dépenser le bon, soit pour qu'ils remboursent le montant sur mon compte bancaire. C'est absurde car la raison pour laquelle nous avons payé pour la livraison était d'éviter de conduire jusqu'au magasin ! Je sais qu'il est possible de rembourser via PayPal car j'ai récemment passé une commande de plus de qui présentait quelques défauts et on m'a proposé , ce qui a été effectué automatiquement de cette manière. Après plusieurs échanges d'e-mails, j'ai demandé à être transmis à un responsable, ou du moins à quelqu'un qui avait plus d'autorité. C'était avant 18H. A 19H50, j'ai reçu un appel téléphonique d'un certain Martin qui me disait qu'il était manager. Il a toujours insisté sur le fait que je devais me rendre au magasin en voiture pour obtenir un remboursement ou demander à quelqu'un de venir me chercher. À ce moment-là, j'étais très en colère et je lui ai dit d'annuler la commande, mais il a refusé de le faire. Le fait est que ce n’était pas de ma faute si la commande avait dû être modifiée, c’était le système de stock du magasin qui était à l’origine du problème. Si la commande initiale avait simplement été complètement annulée et qu’une nouvelle commande avait été créée, cela n’aurait peut-être pas posé un tel problème. À propos, le stock apparaît toujours à 5 en ligne. Je suis très insatisfait du service client que j'ai reçu à ce sujet et souhaite déposer une plainte formelle, dans l'espoir que vous puissiez remédier à la situation.

Delivery of AC Units was scheduled for 14th August. They were scheduled for installation on 15th August.

The units were never delivered despite several phone calls. Engineers arrived on the 18th of August to install units that were never delivered.

I have tried so many times via FB chat to resolve this issue. I have been told I need to go to the store where the units were bought for my refund. I have explained several times I do not live in Spain and won't be back till June 2024.

I want my refund back into my UK Barclays account where the payment came from.

I have never had such awful customer service. I will never buy anything from Leroy Merlin again after this experience. I have had my refund withheld from me for over 3 months. Absolutely outrageous.

Leroy Merlin delivered the wrong wood burner, the one they delivered is less high (smaller) and less in KW and even worse it;'s not suitable for use as there are no vents to control the burn.

The attachments show

1: the invoice showing details of burner ordered

2: The delivery note showing different model

3: The actauk lable on the product which also shows a different model

My problem is that Leroy Merlin are almost impossible to communicate with, when we do make contact they never so what they say, It's nigh on impossible to get them to sort this problem out

I ordered the above product on 3 October 2023 and it was delivered to me on 6 October, missing half its contents. I immediately contacted the call center and received a reference number from Winne Ref 763896. The product was collected the following day, without any communication of the collection. I had no feedback from the call center until I followed up with them and eventually was advised that the supplier would be sending a replacement. The replacement was delivered on 12 October 2023. All contents were in the box, however this product does not work. There is absolutely zero pressure coming form this gun.

I sent Winne an email on 12 October requesting that the product be collected and I be refunded. I received no feedback from Winne and tried calling on Friday with no luck. I called at 8:23 today 16 October and spoke to Philile who said she would log the query. At 11:10 I received and email stating that my incident had been resolved. At 16:41 I again called the call center and got through to Winne who told me that A) she knows nothing about the new query and B) the email I received from Leroy Merlin at 11:10, is not from Leroy Merlin.

First issue, i now need to wait until the seller has the product in their possession before my refund is made, which is fine but i am not prepared to wait 7 - 10 days because my call was logged on the 12th already, not my problem if the staff do not ensure that issues are resolved before moving on and ignoring open calls.

Second issue, the service from the call center is SHOCKING. If I did not call and follow us myself, my call would have been ignored.

I will never make use of this service again and possible never shop at a LEroy Merlin store again.

Hi there.

We bought a Pellet Burner from your store in November last year. It worked perfectly when we first got it but now when we've tried to switch it on again to test it for the upcoming winter it makes a loud & terrible noise which gets louder leaving no choice but to switch it off.

I will attach the video & receipt.

There's no much more I can say on the matter as the video shows exactly what I've just described above

I purchased on line Garden Furniture to the value of 2531,88 euros. Order placed on the 10 July 2023

In my confirmation, it was advised my delivery would be by 04 August 2023.

The company called me 31 July to inform me they do not have all the items, and would re schedule delivery for the 24 August 2023, and they would phone me on the 23 August to arrange delivery. I waited till 15;00hrs on the afternoon of 23 August and no call, so I chased them. I was told they still do not have my order. So I decided to cancel, and asked for an immediate refund, as I needed to buy and choose other furniture. I went into my local New store on the Island of Madeira Portugal. I spoke with a Manager there who contacted the largest store in Portugal, and requested that they refund me immediately as I have been given two dates for delivery, and the company has not fulfilled its contract. They said they would do the refund immediately, but usually you have to wait for 14 working days after requesting a refund. Well this is not actually a refund, as I have never received the goods in the first place. I have since been into my local store in Madeira and spent a further 2000 euros. I have spoken on a number of occasions to Leroy Merlin Portugal to be told the refund has been made. I have even asked for proof of the refund, of which I have not had a reply. I have sent a number of emails requesting my Money, but they do not reply. And when I talk to them on the phone, they say the refund has been made. I have contacted my bank, and they have informed me to ask for proof of refund, but I have asked, and still not received proof or refund, and it is now the 08 September 2023. The company has now had my money in there account for two months. I can not believe such a company can do this to its customers. Customers delayed payments can result in a fine. What about companies deliberately holding on to our money. This incident has resulted in me having financial difficulties, as I spent another 2000Euros in store, as I was assured the money had been refunded. I am appalled by this company’s customer service.

I returned an item that was delivered to me broken and priced at R889.

It has been an absolute nightmare dealing with Leroy Merlin in getting any feedback regarding my refund. No responses to mails sent to orders/[protected]@leroymerlin.co.za and following numerous calls made to their only number provided on website no one has bothered to call back. I got a mail on Saturday from a case manager to say I'd get a response yesterday and it never happened ...I sent a mail to this case manager this morning and no response.

I'm beyond frustrated with Letoy Merlin.