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Ordered on line 04/29/2024... Order no [protected] delivery on 5/6/24. Arranged time of for delivery.10am on monday 6th recieved emailed telling me that delivery would be on the tuesday the 7th. Rescheuled work again. Waited in all day for delivery 1820 I get a whatsapp from my driver saying that the goods were damaged and would I still want him to deliver. I stated yes I would like to see the panels because they may still be usable. Driver stated that I would have to accept panels damaged or not if he delivered.. I said that although I wanted to check them I didnt have to accept if damaged.
The driver refused to deliver in fact I suspect that they were never even loaded and they were never going to deliver.
I went to your san pedro branch where the staff didnt seem to care, and stated I could get my money back
So I have lost 16hrs of work waiting for a delivery that I believe they were always going to send back as damaged and say I refused delivery. Ironically the delivery company is called 'ontime logistics'
If they have done this to me I think you should look carefully into this company. Nice little scam to tell customer goods are damaged over whatsapp then return them to you damaged saying the customer refused delivery. They I assume still get paid for that delivery.!
I hope you take this complaint seriously
Your sincerly
Keith hitchinson
Desired outcome: better information on delivery ,updates ,2hr warning before delivery and deliver when you say you are
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Hey Keith, it sounds like you've had a really frustrating experience with Leroy Merlin and their delivery service. Since going to the store didn’t resolve the issue, it's a good idea to take this higher up. Try contacting Leroy Merlin’s corporate customer service or use their online contact form to lodge a formal complaint. Provide all the details including the order number, the communication from the delivery driver, and the response from the store staff. Make sure to mention the lost work hours and your concerns about the delivery service’s practices. It's important to keep a record of all communications as you may need to refer to them in further correspondences. If there's an option, you might also want to suggest that they investigate the delivery company's practices to prevent such issues in the future.