Leon's Furniture
Reviews and Complaints

I've been a customer for many years and never had an issue until now. I posted my review but I had a similar experience. I bought a 75" Sony tv and the screen was cracked. Given that I've been a loyal customer and never had a bad experience, I thought Leon's would help me out. Nope. No refund or any help whatsoever.

They simply do not care once they have your money and they hide behind their final sales or 72-hour policy. How about treating customers with respect and not making them wait over a month for a decision. For anyone deciding to buy a tv or any electronics, make sure you read the company policy. Leon's has a 72-hour reporting period but as I was told by the manager at the Scarborough location, Joseph Castaneda, it doesn't guarantee that they can help the customer out because they only deal with the manufacturer. If the manufacturer says no, then you're out of luck. Leon's won't do anything else for you.

Do yourself a favour and buy from larger and more reputable companies like Costco and Best Buy who have much larger buying power and influence over manufacturers. For example, Best Buy's return policy is 30 days no questions asked. If there is damage, just call them and they will send a replacement and take the damaged product away. No investigation necessary. They actually trust the customers word and want to make the customer happy and retain the relationship.

I will never shop at Leon's ever again and cannot recommend them to anyone. You may think it cannot happen to you but it definitely can. I thought the same way and then this happened. But, never again. I hope this helps anyone who reads my review.

In 2011 I spent approx $5500 on a New Fridge and Leather Furniture...
2012, The front wheels on the 1 yr old fridge broke off, All the contents in and on top of the fridge fell on me. I had 2 yr extended Warranty so I called Leons and told them what happened!
In a nut shell, After many many many repeated calls to leons and get them to stand by there warranty and fix or replace the fridge. Leons told me to go pound sand! After I reported the fridge to Consumer Affairs Canada, Leons send me 2 wheels in a bag so I could fixt the fridge myself...
I contacted Whirlpool Canada and with little to NO B.S. they replaced the fridge!
2014, The 1 yr old replacement has broken, There was chemical smell and heat coming from the freezer? I still have extended warranty when I called Leons.
Leons WILL NOT REPLACE THE REPLACEMENT FRIDGE FROM WHIRLPOOL? leons said they will cover the price of the 1st fridge BUT leons NO longer carries that model and a new fridge close to the same model will cost ovwe 500.00 and Leons would only cover $460.00 the 2011 price.. LEONS WARRANTY MEANS YOU WILL BE OUT OF POCKET BECAUSE THEY DO NOT COVER THE TOTAL PRICE!
Number of calls to leons extended Warranty # 6-8 On Hold approx one hour, Longest wait period 18 minutes.
Number of calls to Leons retail store # 6-8. On hold for # 35 minutes.
I contacted Whirlpool and told them about my fridge, They were awesome and treated me with respect unlike Leons who treated me like a was money they were losing. Think Hard before entering a Leons retail store!
Also our Leather furniture is falling a part from underneath, Large chunks of plywood have come off the recliner... Wow awesome quality.
Thank you, Whirlpool in helping me with my fridge. Thank you, Leons for NOTHING!
I see my family isnt the only ones who have experienced Leons. I have never spent 5gs more poorly.

they are disgusting, there service is one of the worst in canada, they don't have any ethics of business, they charge you for their defected furniture

I bought a very expensive bedroom suite from them and it came with boxes damaged. The suite was poorly made, you can see inside each drawer in the dresser when they are closed. There is also a horrible smell, like mold, that eminates from the pieces, especially when the weather is hot. It is so bad, you cannot stay in the room, let alone sleep in it.

I called several times regarding damages to the back of the dresser...it is not wood, but heavy cardboard and it was smashed and dented and damaged. I also wanted to have someone come and smell the stuff as it was very bad. After weeks of playing telephone tag...I kept leaving messages to have them call me at work, and they continued to call me at home and when I'd call the next day, had to leave a message and I'd leave my work number but they'd call my home. Finally they sent some guy out to have a look, he agreed it smelled funny and wrote the damages down and told me they would contact me when everything was ready.

I waited weeks, then months. Calling ALL THE TIME and kept getting told it was coming. Finally after months, they told me my time had run out and there would be no fixing, no replacements, nothing.

I spent thousands on this suite and can't use it.

I also bought a living room set, sofa and chair/ottoman. Very poor quality all the way around.

I will never shop there again as long as I live and I will make absolutely sure that I tell everybody of my experiences.

Customer service at LEONS is very poor. I experienced this at the Richmond Hill store after dinnete chair started cracking down and they never offered replacment saying that manufacturer has discontinued this product . I have bought few stuff from there and will not buy any more due to their poor service.
I have never had a such a bad service elsewhere like BRICK, SEARS...
LEONS DOES NOT FOLLOW THEIR OWN POLICIES

Furniture Warranty

Although some furniture manufacturers do not offer a written or timed warranty, Leon's would like you to be satisfied with your purchase. If problems do occur, please do not hesitate to call our service department. Furniture with concealed damage reported within 72 hours of delivery or pick-up, will be repaired free of charge by Leon's or our agent. If the item cannot be repaired, you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available. Please note, with natural products such as wood or leather, some imperfections can be expected and are not considered a defect. Sales are not made on an approval basis and are considered final.

My husband and I purchased our first bedroom set from them in June 2008! We were advised that the bedroom set was out of stock and it would be in and delivered to us in Mid. July - which was perfect for us seeing as we were getting our first apartment on July 15th! July 15th came and went...with no call from Leons to set up a delivery date. After 3 phone calls, they FINALLY set a delivery date for AUGUST 22! This means we were sleeping on the floor for over a month!

When the set was finally delivered, the headboard was gouged, and the bed rails were cracked, gouged and splitting! We immediately called and demanded an exchange. 2 weeks later they set up ANOTHER delivery for a new head board & rails...which were damaged YET AGAIN!

When we called to complain, they simply apologized and set up another exchange date for Sept. 26 - which was no good for us seeing as we would be on our honeymoon! Nevertheless, I had someone be there to accept delivery! When they came to deliver, they pretended to change the rails, and left. So upon our return, to our surprise...the rails had not been changed at all!

I figured that the customer service staff required a more detailed description, so I attended the store IN PERSON & showed the Customer Service supervisor where the damage on my bedroom set was, by physically taking her to the show room model! She made notes, offered a $100 credit for my disappointment & set up yet another exchange date!

The long awaited exchange date came - I answered the door & the delivery man told me he was there to 'EXCHANGE MY NIGHT TABLES'! I thought he was kidding - he wasn't! I tried to tell him i never had an issue with my night tables & that the bed rails were the problem. He proceeded to tell me that the rails were on back order & they didn't have them in & I would need to call Leons to set up ANOTHER DELIVERY DATE! (this would be the 5th).

I called Leons and spoke with the same Customer Service manager who THEN told me she would have a "specialist" contact me and deliver the new rails himself.

So he called - set the date and time with me between 5-7pm on an weeknight! At 6:30pm on the date of the 5TH Attempted delivery, the same "specialist" called me and CANCELLED the appointment because the rails were in another store! We re-arranged the appointment for the following day! When he finally came - the "NEW RAILS" were DAMGAGED yet again!

I am still waiting to hear from Leons as to what they plan on doing to rectify this situation!

I will never buy their furniture again! Horrible service! They clearly don't care about wasting a customers time!

I worked for 1year as a delivery driver for these crooks..I seen them go through 23 delivery guys In the year I was employed there ...
I've seen a lot of shady practices they use on customers, their furniture is mostly all garbage from China .. AVOID LEONS AT ALL COSTS...

Wow thta really sucks, but now that you have this couch may i suggest putting velcro strips (the ones that stick now sewed on) to keep them in place. it won't show and you won't be frustrated every time you sit.

I on the other hand have had an issue myself. i bought the warrently care package. my kids have drawn on the armrests and the pen wont come out. no only that the leather has torn as well. Well I've called and had to leave a messege. hope that when they do cll back they don't give me a hard time...afterall they did say that even if a knife is taken to the couch they would cover the cost to fix or replace.

keeping my fingers crossed.

i'm sure if you explain everything to leons you can just return the sofa collection and buy a new one that doesn't have cushions that slide off.

I’m afraid I’m another one of many who have fallen for the phoney warranty scam of Leon’s as well.

On the principle alone I will fight this company tooth and nail along with my attorney.

I will make sure I expose this company on all social media platforms that I can find here in Canada .

A person pays the extra for these expensive purchases for piece of mind in the event of a product malfunction. Instead, Leon’s uses this along with high interest cards that apparently go out of business to extract as much money out of the poor average consumer as possible.

All I get is busy phones? No reply to online claim forms?

My next purchase will never be from this company !

Purchased the extent warranty and used it once twice I am still under warranty but I just got told I don't have it we don't cover it over one year.. and it was sold to me saying they will even replace the product in 5 years..

Do not worry you not the only one in that scam..

We have had an ongoing issue with our washing machine. After 5 months of persistent calling to Platinum Protection, I called the store where I purchased the machine. Within an hour, I got call back, offering to replace the machine.
Hang in there. If you get no satisfaction from one source, call another. I wonder how the actual salesperson would respond.
Ryan, I sincerely hope you are no longer allowed to enter people's homes unaccompanied.

Also it never a companies fault that you waited 4 weeks to get a new appliance. I can also just about garauntee that you showed up to the store said i need a new washer and dryer yesterday and they delivered it to you that day (if thats not customer service i dont know what is). I can also bet that the company did later fix your floor and that your full of #$%&!

What do you expect when they want to send a service tech to look at the appliance. As a appliance store employee and ex technition, You would be surprised at the amount of people that say their appliance doesn't work and they just have not turned it on! It is alot cheaper to send out an tech whos job is to know appliances to look at the product instead of taking the opinion of the customer who doesn't know a thing about appliance other than clothes go in it.

What she said and more

Leons-in Sudbury Ontario-has terrible customer service-I have spent 1900.00-and am treated like an idiot-no smiles-no laughter. It's being delivered today-Tuesday/June 17/2014. I spoke with a few people who told me the furniture will arrive-as late as 11pm. Who delivers furniture-close to midnight. They also-had the order-mixed up-and I'm hoping it gets delivered no later than 5-6pm. Thed sales persons-walk around like they don't care-no sense of humour-or expertise. The persons in the front desk-don't know what they are doing either-and are not professional. If my furniture is not delivered today-at a reasonable time-in good shape-I will make sure that the media knows-consumer protection-my local MPP-and anyone else. I'm afraid to shop at this store again. I was treated like they didn't care. I'm serious-when I say-if Leons wants to stay in business in Sudbury-then-they better crack down on their employees. Here's hoping the furniture is in good shape. Chair-ottoman-sofa-coffee table. Yours truly-Maureen Doyle-at [protected].

Check out http://forums.redflagdeals.com for more on Leon's and The Brick. They're both very shady, and have numerous complaints against them on that site. Bad Boy's Furniture is also another company you best avoid.

yup, the stuff usually breaks after 1 year and then they say sorry nothing we can do for you

Winnipegfurniture says: good article

I got a bad credit rating because someone under my name bought something @ Leons & now I am paying the price for it. I never bought anything there & I guess I asked them for something with my signature on it but they have yet to produce it. I keep on recieving letters in the mail from Tel Aviv saying I can pay 1/2 of the amount & they will be happy. Now why would I pay for something I never bought? My credit is shot because of this. I hired a lawyer & he contacted CitiFinancial & they cannot produce any records of anything from Leons. Why can't they just erase this off my credit report? I got turned down for a truck loan, house loans & even creit cards. My parent has to buy the house we are living in because I have bad crdit (I had perfect credit before this situation). This has pretty much ruined my life. I know how you guys feel! I went to the police & since it happened more than 7 years ago they can't help me. I went to Leons & they can't even tell me what I bought! What to do? Any suggestions?

I bought a TV at Leon's on October 16th, 2008 for $699. On October 25th, I noticed that Future Shop had it on sale for $599. Leon's states that if you find the identical item on sale anywhere else, they'll refund the difference. I gladly went in, and SO NOT THE CASE. They will only refund partical money, because Leon's and Future Shop have different sales conditions. Since Future Shop's one year financing is $99 (as Leon's claims), and Leon's financing is $79 for 15 months, they would only give me $80 back. While I was at Leon's I called Future Shop, and they state that their financing for one year is only $59. So, Leon's started back-peddling stating that their finance terms aren't the same and would only give me back $80. They were persistant on that. So, after verbally attacking back and forth, they finally gave me the $100. After they showed me document (and stating that I couldn't have it because they have to submit it to their financing company), it was for $100.01. I said "where's the taxes? It should be $113!) Their response was "you were only supposed to get $80 back". I was livid, and left the store, not before an outburst of "this store is a rip-off and never shop here".

Since their financing is 15 months for $79, and Future Shop's is $59, they will never price match dollar for dollar. They will reduce their "price match" to match their financing terms. If that's the case, then they truely aren't price matching.

Having worked at Leon's for several years (but I've quit about 2 years ago -- good riddance), I can tell you that it's only partially their fault.

What consumers need to understand is that many MANY major companies use 3rd party credit agencies that handle credit lines; Sears does it, The Bay does it, Future Shop and Best Buy also do this. Leon's was using the Trans-Canada or something and then The Associates, then Avco (not Aptco) and when I left, they were using CitiFinancial. Customers NEED to read the terms of service on their application forms and also the welcome letter and such that come with the "credit" card so they don't have to waste their time screaming at the staff at the store when they should be screaming at the finance companies directly.

You never actually PAY your financing TO Leon's Furniture. You are paying to whatever the heck they're using at the time and this is where the problem comes in. Since the complaint is about something that happened a couple of years ago, I could assume that the system was still pretty much the same as I remember it.

1) If you pay by cheque, the cheque could be sent late, posted to the wrong account number, or just lost by CitiFinancial. Rule of thumb for cheques is always pay SEVERAL DAYS ahead of the due date because they need time to clear. I WISH MORE PEOPLE WOULD REALIZE THIS. This doesn't just apply to deferred payments either.

2) If you pay by debit card or cash, the only major mistake that could happen here is that the wrong account number was typed it.

The employee working in the finance department in any store has the responsibility to ensure the correct account number is used. It's easy to do this when purchasing an item since a report is printed out that allows him or her to verify that number on the order matched the one on the promissary note (the small piece of paper that needs to be signed when doing financing). With payments, it's not that easy since there's no other piece of paperwork to verify the account with. The only way I can think of is to go through the payments with the master books that have the account numbers. However, this is not a feasible method given the volume of purchases and payments per day (and the fact that those master tomes don't have the most up-to-date addresses).

Anyway, while Leon's or any retail store is responsible for part of the finance-related transactions, it's also the responsibilty of the consumer to realize who they're dealing with and also to ENSURE THAT THEIR PAYMENTS ARE POSTED TO THEIR ACCOUNT. If you get statements, check them. If you don't get statements, REQUEST to get them or call the finance company.

I swear, the one thing that I'm thankful for about working at Leon's is teaching me all the things that go on behind the counter and thus making me a more conscious and cautious consumer. It also made me dislike working in retail but that's another story for another day.

I have several complaints about Leon's, starting with the fact that they don't service their own merchandise, they hire it out to a third party (Aptco), which makes it very hard when trying to get your product serviced. It started when my new front loading washing machine from whirlpool started leaking all over the place, I looked at it and seen that the seal around the door had completely ripped off. My wife then phoned to make an appointment to get it fixed (telling them that the seal had ripped off), they took one and a half weeks to come and when the repair man came, he looked at the machine, my wife told him that the seal had ripped off and he said "oh, well we'll have to order the part", and then he left. Not even bothering to look at the machine to see why the seal had ripped off. Nothing happened, no phone calls from Aptco to let us know when the part would be in or when they would be coming back to fix it. Over the next two weeks I tried several times to find out when they would be coming, but I just kept getting the run around. In the meantime my new fridge I purchased, also from Leons, started leaking, we called to make an appointment to have that fixed. But with Aptco, when you make an appointment, they won't give you a time, just a day, then they phone that morning to give you a rough time on when they might be there, but if you miss their phone call they cancell your appointment. Which makes it very hard when you're both busy in the daytime (work, appointments, etc.) So I contacted Aptco to give them my cell number and explained the sitsuation, and asked them to call me on my cell if they couldn't get anyone at my home and I would gladly come home from work to meet the repair man. Of course they didn't do this, so we would come home to find out again that they had cancelled my appointment. Anytime my wife phoned Aptco to find out what was going on, she would get treated quite rudely, so I had to take over phoning, in the daytime, from my work, while I am busy working. We finally got arepair man out to the house for the fridge, but he couldn't figure out what was wrong so he told my wife that he was going to order a part, but didn't think that was what was wrong with it. Again, no phone calls from Aptco to let us know when they'de be back. So I called Leons to talk to someone in charge and make a complaint, I got the supervisor, I explained the whole sitsuation and my frustration, she made some phone calls and called me back to tell me how sorry they were, and that a repairman would be out that thursday to fix my washing machine and the following tuesday to fix my fridge, she also said that they were going to add an additional 6 months to my extended warranty. I thought the problem was finally going to be solved, "BIG MISTAKE'. Thursday comes around, no repairman, my wife phones me in the afternoon to tell me that they had again phoned the house in the day leaving a message that are appointment was cancelled because we were not at home when they phoned. No phone call to my cell even though I had told Aptco, Leon's and Extended Warranty all to phone my cell. So I called Aptco back, they told me they would have him come out between 2:00 and 5:00 and to have somebody at home. The repairman never showed and never phoned. I called back the next day to find out that the repairman doesn't work on Friday and I would have to wait until monday. Again on Monday they did the same thing, leave a message cancelling my appointment. I called back when I got the message and they actually got a repairman out that day. Of course when I used my newly fixed washing machine for the first time, the seal came off again and leaked everywhere. I guess they should have looked at what might have caused the seal to rip off in the first place to find out what the real problem was so they could fix it properly. Oh, by the way, when Tuesday came the repairman never showed up to fix the fridge and we had no phone call from Aptco at all. So I call to let them know that my washing machine is broken, again, and they send the repairman out that day---to rip apart my machine and leave it in peices in my laundry room, while they order yet another part. That was two and a half weeks ago. Still no sign of the repairman or the part. Of course I phone Aptco, and get no where, they don't know when the part will come in. Now I phone Leons and talk directly to their manager, I explain everything again, he tells me he is going to call Aptco himself and get to the bottom of this and call me right back. That was two and a half weeks ago---still waiting to hear from you. I did however get a call from someone else at Leons to tell me that the part was in for my fridge and I could call Aptco to make an appointment, Oh Boy, The Joy. So I call to make an appointment which of course they don't show up for and don't bother phoning. I have three children, and I am spending about $100 a week at the laundry mat. they're washers are darn expensive now days. To date I have spent almost as much at the laundry mat as I did on my useless washing machine. I get to walk by my fridge and step in puddles of water. The biggest mistake I ever made was buying through Leons Furniture, from now on I will only purchase products from dealers who service what they sell themselves. Oh, one more thing about the incompitance of Leons, I had my wallet stolen back in the beggining of all of this, so when I phoned to cancell my Leons cards and get new ones (letting them know my other ones were stolen) they told me "Sir, you don't need to do that, know one else will be able to use your card here." Not being that stupid I cancelled them anyhow and had them send me new cards. But apparently 2 weeks later they had a phone call to have new cards sent to a new address, no alarms sounding here, this gentleman just had his cards and I.D. stolen and requested new cards to his address which is on file, but now he wants 2 more cards sent to a completely different address, well O.K. that sounds legit---they actually sent them the cards. I cannot beleive the stupidety. If after reading this you still decide to shop at Leons, GOOD LUCK, you'll need it!

I agree with the last post. As an employee at Leon's there are some things that are out of control and our business is dictated by manufacturers, owners, customs, rail and shipyards. Im not making excuses for the company because I do know that sometimes bad things happen to good people.

The other thing is that Leon's stores are both franchise and corporate stores, that means that the stores may have different product and slightly different policies or wait times. The best thing to do is to look over your purchase BEFORE you accept it, this goes for any furniture store. We all are people not robots and unfortunatly we have to allow for a bit of human error so sometimes we miss things, forget things or make mistakes, all of which Im sure youve done at your job at some point as well.

I understand how you can feel frustrated, upset or occasionally cheated in certain circumstances but the best thing you can do is to stay calm and talk to your sales person. They want you to be happy because without you they cant live and that is the basis of commissioned sales. If talking to your sales person doesn't help then talk to management but avoid the yelling and screaming because really thats not going to get you anywhere but more frustrated. If I came in and started screaming at you at your place of business what sort of reception would I get? Things can work out the way you want them too but more often than not it will work out when your being reasonable and respectful, remembering that we are all people and there is no one trying to Maliciously hurt you in this situation.

I know the sales person who posted earlier and as a former employee (not a salesperson) I completely agree with what he is saying.

My advice to the customers is this...call head office..or send a letter via email. Don't yell and scream and act like a crazy person to someone who is working part time while in school. The associates at the store don't make the rules. If you want something exchanged, skip the yelling and write an effective letter to head office and you will get your exchange.

ALSO, if your furniture is not in perfect condition when it is delivered send it back on the truck. This will save yourself the headach and allow yourself a faster turn around to get a good working product. Exchanges take longer then normal deliveries. The goods are not yours until you have accepted them. I would also reccomend inspecting your product from top to bottom while the driver is still in your house.

I purchased $5400.00 with of items @ Leons with no interest or payment for 15 months. I called the # on the statement and asked if I could take a cheque into Leons before the due date and was told YES YES YES.

i drove 25 minute to Leons and was told that they do not accept cheques and I could not pay the bill there. I told them I called and that is what I was told so they got in the phone with city financial and they basically told me I was lying and that I was not told that I could go to any Leons to make the payment.

While there the 3 people working there stood staring at me so I had to say something to them before I left explaining I did not appreciate them glaring at me as though I was a ### or a liar.

LEONS YOU JUST GOT YOUR LAST PURCHASE FROM ME. I think that they get ticked off if people pay the bills off before the due date... They cannot make money off of you that way. They are all crooks

I am truly sorry you had a negative experience dealing with Leons. I am not very pleased with the direction of the company as of late. They have overloaded the floor with sales associates which are all struggling to make a living, This does not however excuse anyone of them to not fully disclose the company,s policies. The company will offer a 3% discount for the pick up of goods other than accessories including products under $498.00, small televisions, prints, portraits mirrors and plants etc...

With a twenty to thirty percent pay-cut in the near future by means of them adding more associates only paid by a small commission I do not see myself there much longer. Their wrongly conceived science experiment will not include me in their petrie dish. I see customers being harassed by greedy and desperate sales people, and ill-informed in the near future by the pimpled faced inexperienced newbies they so want to underpay with their new ill-conceived mad science.

While I am still their however I pride myself in honesty and would be pleased to assist you in dealing with the company in any way possible.

Chris Edwards,

Furniture Sales Associate
Niagara On The Lake
Ontario.

Yep, that seems about right, Leon's lies to its customers.

As a former employee, stay away from leons !
Very shady business practices...

I used to work at Leons but don't anymore. I would assume that it was a Toshiba or a Samsung tv. If this is the case, heres how it works. Toshiba does NOT have a DOA policy keaving Leons with no choice but to send out a technician. Samsung on the other hand has a seven day DOA policy so it should have been covered immediately. It also depends on what store as there are corporate and franchises. Franchises run things a lot differently than the corporates. I'm not trying to make Leon's sound good as I do not work there any longer, just to help you understand what kind of restrictions the manufacturers put on Leon's.

My husbanad and I purchased an electric sofa, love seat and chair plus a king size box spring and mattress. From day one the loveseat had a grease mark on it and the right side did not fit properly. The box spring made my bed 33 inches high off the floor, talk about a rude awakening when I got up, I almost had to jump into bed. Condsidering I did not order this size box spring it was replaced. We purchased their 90 day satisfaction guarantee. I don't think anyone should have to pay for a satisfaction guaranteed policy. The box spring was replaced but then I had to argue that unless I received the new love seat, and I mean new, and not having the part replaced due to a default. We chose Leons for their customer service, value and inventory, but are vwery disappointed. The delivery people managed to get mud on my newly cleaned carpet and I had to clean it. Has customer service and respect of others property gone by the wayside. I refused to wait another week for delivery and said if I didn't have it tomorrow then they could send someone to pick up my entire purchase. Guess what, it is coming tomorrow. Will I buy here again or recommend them, not on your life. They sure don't mind selling you the best but they don't give the best service.

I also spent over $4000 at Leon's. The salesman was nice but everything went down hill after that.

For example

My kitchen range had a gash, my washer did not work. I called Leon's and they told me to call the manufacturer myself to have things fixed. Not a pleasant experience calling Samsung and Whirlpool, be prepared to be put on hold for 20 minutes.

The movers spoke french only and they scratched my walls. They were also very rough with my merchandise.

Delivery got mixed up and my mattress was not delivered on time. Again the movers were banging my matress box like it was a rag doll.

I had to wait four weeks later for my bed frame & dressers . I took a day off work on friday to wait for the delivery and I got a call that it would be delivered on Satuday!

So you end up with so much aggravation that I will have to agree:

"I WILL NEVER SHOP AT LEON"S AGAIN!"

Leon's SUCKS! there a rip off. why does anyone even bother shopping there? got to the BRICK and get some real customer service!

United furniture a much better company!

LEON'S is LOSING CUSTOMERS. BAD REPUTATION!

LEONs FURNITURE SERVICE VERY VERY POOR...

October 6,2007 I purchased Sado dinette set and told that it's going to be delivered in 2-4 weeks.I sent an email to LEONS and asked whether it going to be delivered in my house since 4th weeks is due.I got a phone call and told me that it's going to be delivered on the 5th week , I've waited and 5th week is due. I phoned them and asked if they can update me with my order and i have been told that it's going in there warehouse and will be delivered in 6th weeks...If I only would have known about this service, I wouldn't waste my time and money just for that Dinette set and JUST tonight 9pm NOVEMBER 22, It's just now that they send me the Incomplete DINETTE SET ( MISSING TABLE BASE and MAGISEAL) . I was expecting them to bring and deliver it in the afternoon instead they came late (9pm).

I WILL NEVER EVER BUY ANY FURNITURE IN THAT STORE AGAIN!