Leon's Furniture
Reviews and Complaints

I spent over 15, 000 buying furniture at the Britannia Rd Mississauga location.
Even though my sales person was great, very patient and all, leading with the customer service people is just truly awful.
Specifically some person called Samia, she is just terrible. They don't follow up un customers files so every time you call them you have to explain over and over the sutuation.
For a dinning set I bought, I got delivered two chairs from a different color and another was not able to be put together as the screws were unaligned.
Samia asked me to send pictures as if I were lying and just causing problems. At the end I had to go a pick up from the store the last chair as they couldn't get it to me delivered before 5 weeks.
I also got a sectional coach that came broken... hey sent two different people to take a look because again they don't believe what their customers tell them. At the end they exchange it but I also had to go into a massive argument with the customer service people because they wanted me to wait another 5 weeks to get the coach. I escalated to the manager and I got it delivered within the same day.
Now the drop that filled the Glass was that y asked Samia for a refund of around 100 dlls for a price guarantee item and she almost even laughed at me when I said I wanted her to call me once the check is mailed.
She is just so rude, she shouldn't be in customer service.
I am really disappointed with the overall experience and I must definitely will not go back and will not recommend people to buy stuff from them.

I bought two full leather sofas in 2015 i paid for the extra 4 years full protection plan as the seller told me it will cover absolutely everything. I call today as there is a small stitch in the seam that has come apart, I paid for ! the rep tells me that the seam is not covered! only accidental stains or something accidental by the client. Which seem worse then seams! I know now not to buy into plans they will never cover the sales rep is only making more money off me, i feel the sales reps should not try to sell a protection plan if they say it will cover everything and in the end wont. My friend had the same issue. Its all a money scheme.

My wife and I bought a brand new bedroom set and was delivered on feb 6/18 ... because we were doing some renovations we only unpacked the furnitures a couple of weeks later. We realized that the dresser and some damaged at the bottom right, most likely done at the factory. When we called customer service at the store we bought our furniture we were told that we had 72 hours to report damages. Even the manager said their was nothing they could do. We understand that it is written on the contract, but we were never told by our sell representative about that 72 hours time frame, and apparently the warranty will not cover the damages. If you asking me, after spending over 3000$, this is real bad customer service.

Saturday 24 February, 2018 1:30 pm

We purchased a mattress and head board and foot board the week previous to this. Our total was in the 3000.00 area. We are STILL waiting for the delivery of this head board and foot board. We noticed in the flyer that there were pillows on sale for 70% off and decided to buy some. We went to the store in Sudbury, ON looking for 2 pillows. The same sales representative approached us. He went on a hunt in the computer for two pillows. Our address was wrong and this representative clearly could benefit from more computer training as he did not see any pillows in stock. An item from the front page of the flyer? Frustrated I took a walk only to see the Sales manager behind his desk with at least 3 other of HIS team members chatting and carrying on like school recess, even flinging elastics at the ceiling. When I returned to our representative he was waiting on a manager to help him locate our bed and the pillows. He pointed out the man from behind the desk in the office as the one we were waiting on. This manager, a millennial clearly annoyed by our mature sales representative's request went on to serve many others. Frustration level increasing I walked over to front desk where this "manager" continued to serve others. When I was approached by another sales team with "Can I help you?" I answer no thank you I am waiting for this man. I pointed to him got his attention and was the recipient of an eye roll. I walked back to our representative who was still trying to locate things. After another while of no response from the manager as he continued to help others I took another walk to the counter. Our sale representative was very aware of my annoyance and was trying very hard to get his attention. At the counter again I was approached by another sales team with the same question, and I answered the same way indicating I was waiting for the guy in the green shirt to help. No response he continued to work on his computer. When I went back to our sales representative, he received a phone call from the "manager" instead of him coming to us and we could clearly see his annoyance on his face. His first response was couldn't you find another manager? I was horrified that this millennial manager could so blatenly bully a member of his staff that he deemed not part of his "team". Our sales representative clearly needed help and training but was seen in the eyes of management as a "geek" not part of the "cool" kids and even when as far as demeaning him in front of clients? We are paying clients and we can see it. Leon's needs to take a hard look at it's management team and the image they create for their company. There is no work ethic only drunk on the power that the word "management" posses. This has HRTO written all over it and I will NOT ever again contribute my hard earned money to this establishment. Fix the problem get some harassment and bullying training in there and make an example of those bullies. In this day this type of behavior should NEVER be tolerated!
It took us 45 minutes to purchase 2 pillows that we could have taken off the shelf at Home Sense in 2 minutes!

I purchased sofa from Leon's at the end of September 2017. When it was delivered I checked and it has some minor and some big issues. For one seat the bottom cover was completely torn and two cushions had grease marks. Some minor stitching was out too and a small tear at the back of one seat.
I called right away to Leon's and informed about that and the lady said the technician will be there in a day or two. The guy came in next week and that was start of October 2017. He took pictures and confirmed the grease marks too. He said he has already sent the pictures to Leon's and they will order the new cushions for you and it may take about 3 to 4 weeks.

How can they sell something like that with the grease on it?

After a month when I followed up they said the parts are ordered and once we have them we will send the technician. I called them again end of November 2017 but the same answer and then I kept waiting but no one called or confirmed anything till last week. I missed a call from Leon's last Tuesday 20 February 2018 and when I called back the lady said "oh it was a promotion call" meaning they had no idea about my case. I asked her about my sofa and then she checked and said oh I need some more time to check the status. She called me in next couple of hours and confirmed that the parts are here and also delivered to technician. He will call you today or tomorrow. Again, I have not received any call from them. I bought that on no interest financing and paid for the warranty as well. Can you believe I am still paying from September 2017 to date for the faulty and damaged furniture. What is the difference if you buy from Leon's or Kijiji ? Pathetic Service. Will not recommend.

Delivery guy refuses to help move the headboard downstairs to the basement. Extremely argumentative n unwilling to help or try which leads to the customer feeling helpless because of their laziness to try.
As a big company as Leon's is being in business for so many years, I would've expected much more customer service with their delivery team.
Unfortunately, I do know my complaint will be justified with them making an excuse that it's company policy not to remove boxes n to try to move purchased items into area.
I just want Leon's to know that a huge part of business is customer service and satisfaction.
If delivery guys Donot wAnt to do their part of the job then they shouldn't be hired .
We as a customer making several purchases like I did at Leon's only hoped that when it does come to delivery it should go smooth and the guys should do all they can to place it where it was bought for to be.
Due to the lack of delivery service I probably will not go back to Leon's because they lack the trust of customer service.

I am still playing for a couch that I bought from Leon' sa couple of years ago. Within the first year the cushions we gone they had lost there shape completely with hardly anyone sitting on it only for a short period of time. They were replace by Leons and the second set had to restuffed before Christmas The underneath of the couch is rotten and every time I sweep underneath is there is a pile of black material that falls apart like dust. So disappointed with the quality would never waste my money again there.

We have had nothing but horrible service - would never shop here again.

On our original delivery of our appliances to our home, the drivers went to the wrong address when our correct address was given prior to delivery. We spoke with their dispatch and was asked to drive over to get them, instead of them just coming to the correct address 2 km away. Once they we at the correct address, the drivers proceeded to refuse to deliver the appliance because the temporary stairs were in. Delivery was rescheduled.

On the second delivery attempt, the drivers were told multiple times by myself that the fridge was for the garage and the freezer was for in the basement. Once again, it didn't go very well as the drivers put the full sized friedge in our basement and the full sized freezer in the garage. I had loaded the freezer with $450 worth of beer and plugged it in thinking it was the fridge, as I personally told them multiple times that the fridge was for the garage and the freezer was for the basement. Luckily, I noticed the error myself later that day (as the fridge was supposed to have glass shelves and the freezer has wire shelves) and I unplugged it in time before all the beer was able to freeze and be ruined.

Also, our stick vacuum was not delivered to us until the third visit here, and we had to ask for it twice to receive it.

I was told multiple times this would be corrected and when the drivers came most recently, after going to the wrong address yet again, it was obvious that they didn't want to correct the issue. They refused to relocate the appliances suggesting a special form was required, and they didn't seem very interested in moving them and blamed the staff at the store, and when I asked for the form they said they didn't have one. And then they left. I had a ton of people over the holidays who had to grab beers from broken cardboard boxes on the garage floor. So we were basically unable to use two appliances that we paid for, which is a major inconvenience and nobody had even contacted us since the incident to have it rectified.  

We had to make several phone calls and at that point, after all of the issues and lack of customer service from leon's, we decided to request they be picked up and returned with a full refund and we planned to purchase a fridge and freezer elsewhere.  especially after taking another day off work to wait for drivers who go to the wrong address and are uncooperative and seem irritated to do their job. We bought these appliances to use them, not to have them sit for weeks in the wrong location. We ended up going into the store to discuss this and was told they would call us back. They phoned us on a saturday while we were away on a mini vacation and we advised we were not pleased with the $100 gift card offered for the inconveniences experienced so far and would get back to them.

A few days later, leon's sent new drivers to the house to move the appliances. We were not even sure if we wanted to keep them due to the lack of service, however we decided with the drivers at our home, they could move them around to their correct locations. There was no form that was required to be signed. The drivers then proceeded to walk through our home with their wet, filthy boots and used a metal trolley on our brand new hardwood stairs. The stairs are now damaged and it's not an easy repair. The stain has been scrapped off from the trolley on half of the stairs in multiple places. They did not use the correct equipment and damaged our property. The staff from our builders team was here and commented that someone made a 10k mistake to our stairs, as you can't just correct this easily.

We went in to the store again and the sales manager told us he had no power to do anything, and requested we send the photos to him, which we did instantly. He said he would get back to us in a few days. This was over two weeks ago and he has not replied, and we even sent a follow up email. We didn't even receive a response saying he was working on it.

Customer service did call us and offered us a $150 credit (she wouldn't confirm if it was in addition to the $100 credit we were offered for the other issues) and said they would not be fixing our stairs. We are very disappointed in this experience and will not be purchasing anything from leon's in the future.  we have zero interest in a gift card from your store. The online contact us form said it would be 48 hours for a reply and it took them almost a week to respond.

Also, our kitchen aid dishwasher was ordered in the wrong colour and didn't match our other appliances and had to be reordered in the correct colour. Yet another inconvenience and more time off work to wait for them then to wait for the plumber and electrician to install it.

I emailed head office customer service after finding no resolution with the store and was told we could have $150 cheque or $250 in store and they still refuse to fix our destroyed staircase. Do not let them in your home! They have zero respect for people's property and are not trained to follow simple instructions! They have outright refused to repair our stairs or work with us to have this corrected.
A credit for things we do not want or need is useless and $150 will not fix our stairs or begin to compensate us for the time we've had to spend.

Hi there,

I purchased the Heritage Sofa and Chair and a Half in November. I have been in contact with multiple people since then regarding how my order was delivered. First off, I would like to say the service I have received is absolutely ridiculous. I cannot believe that I am having to waste my time and contact multiple people about this situation. I bought my couches online via the Orangeville store, and they were delivered by the Brampton location seeing as how Orangeville does not deliver.

To summarize: I was called twice to give directions to our house, the couches were dragged along our interlock walkway, couches were uncontrollably slid down our stairs (we live in a basement apartment), and left at the bottom of the stairs upside down and on their side, in their boxes. The next day, the delivery team showed up unannounced and ran around the house to our back door entrance, banged on the door (I am not exaggerating this - literally banged about 10 times) and asked if he left his 'two-wheel' from the day before. When I said no, he asked if he could check the garage, and I said no, again, it is the landlord's garage so I'm not going to allow a stranger to go and look. Completely unprofessional.

Now, I have already emailed, and been in contact with Dan at the Brampton location. He told me that unfortunately there is nothing he can do because the invoice was through the Orangeville location. He told me that he would be in contact with Orangeville, and that I should be hearing from them. I waited a week, didn't hear anything from Orangeville, called Dan back, asked if I needed to contact Orangeville directly, he said no, and that he would speak with Orangeville again. Again, waited for a couple weeks because now we're into the holidays and Christmas time. I did email the Orangeville location after I didn't hear from them the second time, and no answer from that either.

In the new year, I decided to go into Orangeville. The gentleman I spoke with at the service desk was amazing and very understanding. When I told him everything that has happened he said that it was more than just the standard service team usually takes care of, and left a message for Lindsey at the Orangeville location to call me back. Lindsey called the next day, and said that unfortunately since the Orangeville location did not do anything wrong, it was the Brampton Leon's fault, and they would have to deal with it. So she informed me that she would be contacting Brampton and that I should be hearing from then. I provided my email and phone number to reach me.

And now I'm here.

So I'll leave it at that, and hopefully I hear back and this gets resolved in a professional manner.

I would also like to note, that I am 22 years old, I am a server and I'm in school. I purchased those couches by myself and I am extremely disappointed. You know, people come into the restaurant I work at, and if something isn't right, we try our best to make it right. I've had multiple tables were I get treated with disrespect and blame, even if I've done nothing but give excellent service, and all I can do is say 'the guest is always right' and try to fix it, and if we can't fix the problem, then the bill is taken care of. So here I am, purchasing couches with the money I've saved, and this is the service I receive. It honestly really upsets me that this is how the world works.

Alana Van Gerven

Good morning,

I was told that I would be getting a call this morning form the service Manager, I was in over the holidays again about this table set.

I waited all morning, no call.

So here is where I stand with this situation, STILL. Not even a month after this purchase, I had to personally come to your store, with 2 chairs that needed to be replaced.

Not long after that, I had to then call, make several attempts to get chairs replaced only to find out that they were no longer making the chairs and had to be ordered to fix the set. Oct. 10th, I did just that.

4-6 week later I received on leg, no screws for the chair that I had to come pick up personally a your store. I had to order 2 more legs and it's been 3 months I have 3 functional chairs out of 8 to this day. When you're getting up from the seats the legs SNAP like twigs! It is ridiculous! 1700$ Is a lot of money in my eyes, and I cannot afford to have my money wasted.

I am beyond disappointed, not only with my product, but with the service, I have never been so frustrated. I am well within in warranty and I want this set out of my home, I want something worth 1700$ I have 2 kids and another one on the way and I have 3 chairs at a table of 8 when I have a family of 5! It's been 3 months ! This table set is HORRIBLE, and I wouldn't recommend it to anyone!

I have had to fight with staff to get anywhere, and still nothing! I would like to know who made this set so that I can personally give them a review as well. I will never buy from Leon's again with this poor quality and poor service! I have never had an issue with you guys, ever! I'm disappointed. I will also be sending this to your head office and the company that built the set.

I would like the set to be picked up, I want something worth my money, and string and durable. I would appreciate good quality and a product I can be pleased and happy with.

Thank you,

Melinda

I dpurchased this set before moving from the Peterborough area Ontario, where I purchased from this store, and they did a transfer to Cornwall store Ontario. This purchase was for new undamaged furniture, it's not like I bought 2nd hand, or from Kijji or any other used furniture.
It took a long time to come after fully paying for it, I felt I got the run around, the Cornwall store people were very nice, and at first said they didn't have this transfer, anyway in the end they found it. Originally it was supposed to be delivered for 28th November, I said I do not move until 2nd December, I said anytime after then.
I asked the Cornwall store after I moved here what delivery date, they said their wasn't one, they didn't know when it was coming in? Finally the furniture came, the two delivery guys brought it in a uhaul truck, they were told a few times do not park in the parking lot because they damaged this building once before, they were supposed to park on the road close to two large doors, they totally ignored the request for where to park they backed up into the parking lot towards where the building had been hit before, when I asked them to move the truck they wouldn't. These two guys were supposed assemble the products, I have a disability and cannot do it myself. When they brought the chest in first the back of the chest had pieces breaking off, and screws sticking out, screws missing, peeling paint, one foot damaged, a nail sticking out the front of one of the drawers, they went on to say oh that's normal for some parts to be broken!.. How stupid do they think I am, I am 60 years old not brain dead. They said we don't have any tools do you have a screw driver, which I had, so they tried to assemble the chest no tools in the back of the uhaul truck no wonder stuff was broken. They brought the bed rails in, the inside pieces of bed rails had bits breaking off, he again said that's normal, the the headboard was a bit rough looking where he jumped in before I noticed and he said they are all like that. The foot board had an area where in manufacturing had finished it properly rough wood and not painted, one of the night stands on top it's either a crack or a dark hair under the finish, the other one not too bad just the top a bit rough where made bubbles in the finish or dust under the finish little rough areas.
At first, the delivery guy phoned the Cornwall store about the issues, first they were going to give me $250 back, then I thought about it, I called the Cornwall store and said I want a new replacement, I bought it New not damaged. They phoned me back and said they couldn't get anymore in stock!.. and the owner wants to try and fix it, or you can have your money back and choose something else. I don't want to choose something else, this is nice and modern. I checked many more stores that had full sets still in stock, Ottawa had stock which is only an hour away, I asked them about that, they said they couldn't do that!. Why Not? Why can't I have the set replaced when you can get it from other stores, it's not fair, even though I bought this while you had sales, I struggled to buy myself something new and modern. Please can you help me get replacement of this furniture delivery and assembly at no extra cost to me.

I am a dedicated customer to Leon's as I have furnished most of my home from there as I will say the instore sales service has been quite pleasant. However, my husband I returned on Boxing Day to finish the living room remodel by purchasing accents tables, lamps and a wall clock. We had already previously purchased sofa, area rug and wall art. This day particular was chaos. The system was down, associates could not log onto computers to full fill purchases, printers weren't printing for receipts, no pens to write down warehouse information..the list goes on..but the icing on the cake the true disappointment was driving to the Brampton warehouse to pick up our newly purchased items to have no one answer the phone and when my husband walked in the office staff were playing music and having a party! He got a "sorry" no one was available to provide us with our order as they sent everyone home hours early. We would have to come back tomorrow? I would think it would be common curtiousy if your to busy to party then let your local stores know so they don't wait your customers time and money to drive there for nothing! Also free delivery then should be provided!

Hello,
I ordered furniture online at Leons, after having bought furniture there in the past (about 6 years ago, Danforth location). The furniture came assembled and I have never had any issues. With this mind, I placed an online order for a coffee table with 4 ottomans (Neera set), twin boxspring/twin mattress, computer table, dining set (Albert). I called today at about 10:30am just to confrim time of delivery. I spoke to Tessie (she would not give me her title so not sure what she does there). I asked for a time window on Delivery for December 29 to reserve the elevator at my condo. She said they don't provide time windows, and then I asked about the dining set and delivery date for that, and she said end of January. I asked if I could cancel that order and order the Fresna one, same price. She said its "too busy" to cancel today, however, I could order the Fresno one (so add another charge to my card) and then call tomorrow (December 27) and ask for the Albert dining set to be canceled. I expressed my discomfort in doing so (too many charges especially around Christmas to sit on my credit card- great business move though, and sets up the type of underhanded dealing I would then be exposed to).

After speaking with my condo, they asked if I could narrow the delivery time window, so I called back, and spoke to Tessie again, and she transferred me to Deliveries. I forgot to get the name of this person but she was professional. She explained they don't guarantee delivery time (this is not OK, especially those of us in condo dwellings that depend on the elevator, and around this time of year others like me are ordering new furniture, etc).

I then asked if like in the past the furniture would come assembled as I do not have the tools, know-how nor time. MY understanding from the past, and reading the website is that delivering furniture assembled was not a an issue. Turns out not so much the case here.

She transferred me to Danish, Delivery Manager who was very polite and professional. He explained that this particular furniture I would have to assemble, so I asked for the orders to be cancelled except for the mattress and box spring, that is in the only thing I wanted delivered December 29, at some undetermined time. He said he would cancel it and said he did. I asked, I believe as any reasonable customer would for a conformation email showing the reversed charges (this is over 1, 000 dollars in refunds). He said he would transfer me to front desk.

I was transferred back to Tessie, who couldn't figure out why it was me again (I felt here when calls are being transferred someone could explain the situation so the customer doesn't have to again).

I explained to Tessie what happened, and asked for a conformation email, and this is where the situation was not handled appropriately. Tessie told me that the Front desk was "too busy" to handle my request right now (I appreciate that it is Boxing Day, HOWEVER, this is the message that sends to the customer, since you are NO longer giving us business and are asking for money back, YOU are NOT as important as the paying customers that front desk needs to deal with). I explained that I was owed money and much like when you buy something you receive transactions (receipts, email etc) I would like one to know that my money is being returned to my credit card, an email or a conformation number as proof that these charges have been indeed reversed. She said its too busy today, to hang up, and call back tomorrow. I said I was not comfortable with that.

Tessie said you will receive your mattress and boxspring December 29 and the other orders will be canceled (so I said I was told that it already was) she said if they told you it was it probably was, and I should call back tomorrow. I said, I would like a conformation that my orders were cancelled for my peace of mind. Tessie became exasperated at this time, said you will get your mattress on December 29, someone (who is someone?) will respond to your inquiry, cll back tomorrow, we are too busy and HUNG UP on me.

I appreciate today is Boxing Day, however I find this unacceptable behaviour.

Resolution:

I want a confirmation email stating that my orders have been cancelled.
Charges have been reversed onto my credit card, and the delivery for friday is for the boxspring and mattress. I never thought was too much to ask for.

I bought a mattress, chest freezer, coffee table, end table on 22-Nov-2017 from 2070 Dundas St. East. I was told at the time of purchase that these will be delivered in 1-2 weeks. I contacted them on 3rd week for delivery and they said one item (Mattress) is not in stock and we can deliver other items. I said ok and they confirmed the delivery on 21-Dec-2017 while freezer will be delivered after 3 weeks. They confirmed that the Driver will call you and will give one hour margin before he arrive. On 21-Dec i receive the call from driver at 9:30 am and told i will arrive in 45 minutes, i told him i am not at home so make it 60 min which i was told earlier. At first he was agreed. Then after 10 minutes he called me again and said i am coming at 10:00, i said you just confirmed me for 10:30 but refused straight away and said my Manager will call you. I did not receive any call and then i call their store and talk to their delivery department. At first she hold me for 15 min to talk with driver and then she told that driver is not arrived back. In the evening i visited the store and i told the complete story to Store Manager. and it looked that no body cares and then i cancelled all my purchases.

I bought a sofa and centre table from Leon furniture located at 2222 Place Transcanadienne Dorval, QC H9P 2N4. Because my deal was over $3000 it also included a free 50" Samsung UHD TV (value of $773 as mentioned in flyer). My order number is 12037DVHFTX. Purchased on 3rd december 2017. I never recieved the free TV. Everytime I call the store to enquire about the missing product the manager and customer care agents reminds me that I cannot complain because the TV is free. Manager told me that since I have not paid for it so I have no choice but to wait. Today on 19th dec. when I called again the customer agent told me that they still have not received the TV so the waiting period may exceed more than 5 weeks. She told me that I can come to the store and select some other model from the store. When my husband reached the store he was denied the model he wanted. My husband was offered an adjustment of $500 only in the price of the TV which was otherwise $773 in the flyer of the store and also in my invoice. Sales agent Maria Botezatu completed ignored my husband and the manager spoke really rudely. MY husband wanted to cancel the whole deal but manager very rudely denied. She says that this sofa is a clearance sale hence I cannot cancel the deal. This is not true because neither in the store nor in my invoice its mentioned that its clearance sale. They are only making excuses to avoid us. I think this behaviour is unacceptable. They are answerable to us.
Thank You

I bought a Samsung TV from Leon Brampton ON, 5 months ago. Just about 2 weeks ago my TV stopped working I called Leon customer service and they told me a technician will come and check the TV. The Technician came 2 weeks ago and declared that TV can't be fixed and Leon will replace it for us. Ever since then we haven't heard anything from Leon or Samsung about what's happening with our TV. It's always me or my husband who calls them to ask, they have no courtesy to call. The matter is been dragging for weeks and we are really disappointed and frustrated, it feels like that they are just not willing to help us. We took an extended 4 years warranty from Leon. But still we are out of TV for 2 weeks. They kept on saying Samsung is delaying the process and they are trying their best. But we don't see any results. As the matter of fact we bought our TV from Leon not Samsung. And it's not our problem if they can't communicate with Samsung. We want our TV back. I will also post this matter on social media letting people know that even after having 4 years warranty Leon is not co-operativing or helping to get us our TV Back. And their customer service is not very helpful. During this holiday we are very disappointed and sad.

Anam Siddiqui
[protected]@hotmail.com

I have recently made two purchases at Leon's; one in store and one on line.

On November 25th, I chose a mattress from a flyer, called the store to inquire about buying it over the phone or if it was necessary to attend in store. I was transferred 4 times, receiving different answers each time a new person picked up the extension. Ultimately, I spoke with Eric who advised I was able to put a deposit on the mattress over the phone and attend the store to complete the transaction the following day. I attended in person on the 26th and paid, only to be told after the transaction was completed that the bed would be available 2 weeks later than originally indicated. This is information which would have influenced my decision to purchase that particular mattress had I known the delayed delivery beforehand. After the transaction to pay was completed, the associate advised that there was also a fee for delivery which required a second payment transaction. She was however extremely apologetic and genuinely uncomfortable that she didn't catch the fact that I would have to pay twice. On todays date I attended the store to ask when I would expect a call for delivery and no one seemed to have any idea. After the associate who was helping me returned from an office she said that the mattress would be delivered to them this Tuesday December 19th and I could expect delivery December 27th! This makes it 3 weeks from the original time frame I thought it would be at the time I purchased it. My hope is that it is delivered on that date though I don't understand why it takes a full week after it arrives at the store to deliver it to my house 5 km's away. I understand that the mattress can only arrive when it is available and things are backordered, however these are details a customer may want to be equipped with IN ADVANCE of purchase. The associate helping me with this issue was the same one helping me with my credit card problem and was completely indifferent.

The second issue is that again, I purchased a washing machine on line this time with one date listed as being the availability date only to pay for it and be told it would be available in January. Since my washing machine is presently broken, this was unacceptable so I cancelled my on line order. By the time I recognized the error and cancelled the order and delivery, I was too late to cancel the payment portion (receiving an email on the 5th advising so) and my credit card was billed. I called the store and was told there was nothing Leon's could do as the store and the 'entity' responsible for billing were two different things. A week later the charge was still on my account so I called back, told the same thing again. The person answering the phone on both occasions advised that it would be done, without checking into anything or asking any follow up questions.Today, I attended the store in person and explained my situation to the associate only to have a manager call out across the office area that she knew who to email and take a screen shot at which point she turned around and went back to whatever she was doing. She didn't get up to attend the counter, no apology, no explaining it to me, nothing. I had to ask a series of questions to understand what went wrong myself. I was told someone would 'send an email' to someone to credit my card and it would reflect in about a week. Neither of the women apologized which would have made all the difference.
When I called the store on the other occasions and before going in today, why didn't anyone know that 'someone' has to be emailed and they'd check to see if that was done? No one asked me anything. I am furious about carrying a 1000.00 balance on my card and having to do the leg work to get it reversed. I have bought appliances from Leon's in the past and they came well recommended this time as well, but as it stands today I would never recommend Leon's and feel like my business doesn't matter whatsoever.
I apologize for such a long winded email however I did so in hopes of explaining the two problems.

I came in to the Leon's store in Saint John New Brunswick on December 2nd 2017 with my mother, hoping to purchase a new coffee table and end tables for her Christmas gift . We were greeted by a sales person named "Dan Mcgarity" my mother browsed the store and found one she liked and proceeded with a purchase . The set she ordered was approx $1500 in value . Dan asked if we would like to take the set on that same day or wait. Being from 3 hours away, but myself, living in Saint John chose to pick it up 2 weeks from that date on December 15th 2017 . We finalized the sale and went on our way. In hopes of receiving what we had ordered, my mother gave her current coffee and end tables away. On December 12 Th 2017, 10 days later, at 6:15 pm we received a call from "Dan" stating that the set we had ordered had been discontinued and we would be able to have the floor model if we would like. We asked if we could come have a look at this floor model as he would be there until 8 pm. We went to the Leon's store at 7:15 and asked to speak with Dan who wondered around the store aimlessly to not be able to locate this floor model AFTER we were asked to take this as our last option. Dan checked the computer and clearly told us that the set was in stock and that the person "out front" must have lied to him. He then Apologized and reassured us that the set would be available for pick up no questions asked, Friday dec 15th at 12 pm . Today, Friday, dec 15th 2017, we went to pick up the set and it was not there. We then spoke to the manager Jason potter The only thing we were offered is a floor model coffee table OR $100 in store credit . This is absolutely disheartening and Highly unprofessional. Not ONLY did my mother not received her set, she is left with NOTHING for a coffee table / end tables over the holidays :( A VERY DISAPPOINTED CUSTOMER!

Received my sofa and loveseat today. Notice that the loveseat has some weird stains on the headrest and actual seat. Its quite noticeable due to how it doesn't match the same brown as the whole loveseat and can't be removed by simply rubbing it. Its present on both sides and very identical at the same spots. The left side of the loveseat near the handle for the leg rest has a small tear.

The Whitby sales team needs to be adjusted on attitude & lack of doing their job. I have bought many things from your store. It started on the second purchase where I was supposed to guess when my items were in. This time same thing ordered product no phone call. Looking at a $2000.00 sofa recliner & got the brush off with no questions answered after we tried to get his attention. His attention went to his co- worker instead. I also thought the first time was the only time this would happen so I informed my neighbor & mother in law to go there. They did & it was just as bad. Needless to say they got what they wanted & will never return as I will not unless something is done. I will go elsewhere & pay more if I have to. They need to treat the customers with respect & inform them when goods are in store. Also I was told you do not give any warranty with anything unless you buy extended warranty. So if it is broken you are stuck with it. I do not know if this is how you run your stores, but it is pathetic that there is no customer service in this store what so ever. The worst store I have ever been to.