LensCrafters review: my warranty. and account

Bought my glasses at LensCrafters in okemos Michigan inside the meridian Mall in March of 2018 ( 2 pair) one sunglass, one regular prescriptions, and warranties on both I went in there today to find out if they could fix them or replace them under the warranty and they are telling me they have no record of me.a few of the girls tried to look me up several times asked me several different questions and Sunday tried to look in some other database whatever that means. and I said well then what should I do and they just looked at me with no answer. They're only reply was sorry we can't help you. That when I asked if you can't fix them can I buy a new set of lenses and put them in the frames and without even looking at the glasses said no we don't carry them anymore you will you have to get a whole new exam and and by whole new lenses in frames. And me being legally blind. For one I can't afford for something I've already paid for 2 my prescription is already maxed out and they know this. 3 I'm a member of the leaders of the blind organization so I hope we can resolve this soon I hate to believe this is how you treat the handicapped