LensCrafters review: eyeglasses

I had made an order for a new pair of eyeglasses on Thursday 1/3/2019 and aas told that my order would be ready in 7 days. When I called them on Wednesday of next week, they told me again that it'll be ready by next day. Once again, I called them on Friday the 11th and still their item was not ready and may take 7-10 days. When I asked the reason for it, they said that because I had placed the order during the holiday ( what kind of holidays we have after Christmas and New year's, really), my order won't be ready until Thursday the 17th. I am really upset about this especially after specifically letting them know that I had broken all my eyeglasses and urgently needed a new one. Had I known that their customer service is so bad, I would have taken my business elsewhere.