LensCrafters review: customer service & quality control

On Sat. 2-23 I paid $516. for a pair of new Glasses. I chose Lenscrafters because of past experiance and (former) high standards.
As soon as my card payment cleared I was essentally dismissed. When I went to pick up my new glasses some six hours later they were handed to me as if I'd just gotten a hamburger at a fast food joint. The associate made no effort to check cleanliness or fitment. That was left to me. There was nothing available or offered for me to clean the lenses. so after trying then on ad seeing a 3/8 sqiggle on the lens that looked like dust and with no associate to speak to, I left.
At home that night I discovered that the "dust" was actually a flaw in the lens. I returned the glasses on my next trip into Asheville on Mon. 2-25 around 11am. The associate was cheerful and said that a new set would be ready by 6pm and they'd text me. 6pm came and went without any text. At 8pm I called the store and was told they are done and perfect. This morning I went to the store. BTW each trip is a 40 mile round trip. So I get to the store and It's obious the glasses and lenses were never QC checked. The lenses were smudged and again the same lens is scratched in the same place. Now I'm not saying that nothing was ever done and that I was just given back the original pair of lenes. I'm just sayin'...
I wasn't offered ANYTHING as an inducement to keep me as a Lenscrafters customer, wait another day or two, drive another 40 miles and waste my valuable time. At which point I simply asked for a refund. It was cheerfully given.
What a shame that lenscrafters has gone so far downhill and is so big that it's easier to give a refund rather than make an effort at initial quality control or make an effort to keep a customer.