The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
I purchased a pair of eyeglasses and contact lenses at Lenscrafters. When I opened the boxes of contact lenses that I purchased there I found the wrong prescription. When I arrived at the store I was informed by their personnel that a) they are not responsible for the lenses, rather I need to call Acuvue directly and b) they don't service eyeglasses or contact lenses purchased at other Lenscrafters corporate locations.
My family has spend over $1, 500 and Lenscrafters a year for the past 5+ years, we will not return and neither should you.
LensCrafters customer support contacts
Hi I'm Holly w/ LensCrafters. I apologize for the issues you experienced with your contact lens purchase. I would be happy to assist you in getting the correct contact lens prescription. If you could please contact me at iCare@LensCrafters.com or 877-753-6727 with your name, and the location in which you purchased from I will be happy to help!
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
1 comments
From the first time I needed eyeglasses I went to lenscrafters but nave again. $310.00 for new eyeglasses lenses.
I drove one way 60 miles to get screwed.