I am a long time customer and pay a lot of money to this place, not to be disrespected by the people that work at this location. When I go into to pick up glasses I don't expect my customer rep to be a complete [censored] about the pick up.. The attitude the rudeness, is just not acceptable... I will sooner start taken business elsewhere then go back to this location if they can't hire respectable employees!
More LensCrafters reviews & complaints
LensCrafters - price gouging
16
The complaint has been investigated
and resolved to the customer’s satisfaction.
LensCrafters - false charity program
26
The complaint has been investigated
and resolved to the customer’s satisfaction.
LensCrafters - lens pricing - transitions
2
The complaint has been investigated
and resolved to the customer’s satisfaction.
LensCrafters - fraud and cheating
15
The complaint has been investigated
and resolved to the customer’s satisfaction.
LensCrafters - rude service and broken glasses on multiple visits
15
The complaint has been investigated
and resolved to the customer’s satisfaction.
LensCrafters - exam cost
2
The complaint has been investigated
and resolved to the customer’s satisfaction.
The company left an official comment
to this complaint.
View all LensCrafters reviews and complaints
1 comments
Today, I went to the Burlington location to pick up my glasses. The lady made me wait half an hour to pick them up for no reason. She was not really helping the other customers with their selection. Her behavior is unacceptable. She could have told the other customers that she will take care of getting my glasses and be right back in 5 minutes while they look over the selection of glasses on display. But instead, she chose to make me wait unnecessarily. Why should I spend so much money there only to be treated so poorly?