Lennar HomesPoor quality no care attitude

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a verified customer
Verified customer

I would not recommend buying a home from Lennar Homes in Tampa. I have had nothing but problems from the time I agreed to purchase a townhome in Meadow Pointe North to now (6 months later). The sales consultant was only there to get the sale. After signing all necessary paperwork for the purchase, I did not hear from her except when I called her about problems I was having with the realtor that she set me up with, Exit Realty to help me with a lease buyout. He was not informative and frankly in my opinion a liar. The only thing he did was write one check to my management company and collected over $2, 000.00 commission; nonetheless, he was never available to answer any questions that I had throughout the process. He was supposed to inform my leasing office of our move out date and obtain the final buy out amount; however, since he kept informing me everything was fine and not to worry about it, I took it upon myself to contact the leasing office myself about a month later and make sure they were aware of the move. To my surprise, the leasing office had not been notified and because of that, we were responsible for another month of rent in addition to concessions we had received upon signing the initial lease. As a result, the realtor informed me that I would now have to come up with the extra month’s rent and concessions, even though he was the one who made the mistake and didn’t notify the appropriate personnel in a timely matter. Also, multiple times he told me he had dropped the check off at the front office; however, when I called the office to confirm, this was not the case. There was no communication from him at all. Moving on to the next problem with my experience with Lennar, I had to sign that there were no problems with the unit at the walk through the night before my closing, not to mention I only had a one day notice of the closing date. I went in to the closing by myself with no realtor, sales consultant, or title company representative. The only person there was an outsourced notary to go over the financing papers. Needless to say, I had many problems in the home that needed corrected before the closing. For example, I had very squeaky upstairs floor boards, toilets bubbling when the washer was draining, sewer gas coming from underneath the sinks, broken tile in the downstairs floor, caulking not thoroughly completed, grout missing, concrete uneven on the lanai which was in turn holding rain water, a light on the downstairs bedroom fan not working, etc. Additionally, I was told that Lennar would have the house cleaned before moving in, which of course was not done. There were footprints tracked through the downstairs living room and dust from construction all throughout the home. To make matters worse, after signing all of the paperwork, I was informed they did not have the keys to my home. Instead they were left at the office forcing me to take time off of work two days later to pick them up at the model home. Upon moving in, I went online to apply for the homestead exemption for my real estate taxes. While doing so I discovered the personnel had recorded my title in the wrong county. Not only did they make the mistake but I was responsible for either taking the paperwork back to downtown Tampa, taking off of work, to have them re-do it or take the paperwork myself to the correct county and have the deed corrected. At this point I decided that I had enough, so I took it to Pasco County myself, costing me $50.00 to record it. I called the title company and of course they did not care about the cost, time, or inconvenience for their mistake. I should have been re-imbursed at least for the cost but I got the same mentality as Lennar and I quickly realized they were not going to make it right. Now 6 months later, my toilet is still bubbling, my shower floor is cracking, the smoke alarm goes off every time I cook something in the oven, there is a crack in the concrete on the back porch, we have no street sign so the residents can be found (i.e., friends, family, food delivery, etc.), the community is all torn up from the unprofessional workers not caring and leaving their food wrappers, empty bottles, and cans all over the community. The parking lot is torn up, concrete stoppers have been run over and destroyed, and the sidewalks are already cracking and turning orange. Apparently our well water does not have the correct filtration system or the sidewalks would not be turning orange. With that being said, it makes you wonder the harmful effects it has on the people drinking it and using it to wash their clothing, let alone the pipes in our new homes? The entry to the community is also in desperate need of pressure washing, the white fence is green, the community sign is dirty and the gates only work 2 days a week. Unfortunately, I am not the only one have problems. Multiple other residents are complaining about having no gutters causing the foundation to wash out around their doors, mildew forming around their windows and stone pillars on their front porches, lanais that are not level and holding water, squeaky floors, as well as concrete footprints of some sort left on their tile and cannot be removed. The townhomes were built with no craftsmanship, cheap material and workers that do not care what type of end product they are producing. I have been in the construction business myself for over thirty years and have never seen a company do such poor quality work and hire the most unprofessional workers. After all, I was leaving the community one day and there was a worker parked in front of an unfinished building displaying a huge rebel flag. What kind of message does that give to the current and future residents of Meadow Pointe North? Those are the types of workers Lennar hires and I would have to say that is very disappointing.

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