Subaru City’s earns a 3.0-star rating from 1 reviews and 0 complaints, showing that the majority of customers are somewhat satisfied with their vehicles.
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This business is customer driven, but only in the sales department
This business is customer driven, but only in the sales department. At a recent appointment for a winter tire change with Subaru City, I was informed that the appt would be just over sixty minutes. No problem. I was informed that I could not wait in the building, as they were following an Alberta Health public health measures due to Covid and were only allowing dealership capacity to 15% of Alberta's fire code allowance. They did not take into account the 15% capacity does not include employees. I have no support system or person to pick me up, hence I was told of two options. One is they would pay for an *** to crowded WEM where I could wait. They were not willing to drive me home as I live in a rural community outside of Edmonton. The third option was to wait outside. At 3 degrees in the rain, I waited outside for a timely 50 minutes until my winter tires were placed on my vehicle. During that time, I noticed many customers going into the dealership enquiring about vehicles. There was no issue with Subaru City allowing new potential vehicle purchasers entering and waiting in their building. This seemed to contradict their story to me regarding the 15% fire code allowance during covid. As an already established customer of three years, I believe Subaru City should pay as much respect to established customers as they do to potential new customers. On location dealership options for customers who do not or cannot be or want to be in crowded drop off locations via *** should be considered ie: small covered area in parking lot that has a heater. Simple adjustments by Subaru for their service department customers should be as important as their sales department.
The complaint has been investigated and resolved to the customer's satisfaction.
Is Subaru City Legit?
Subaru City earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Subaru City has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Subaru City's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Subarucity.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
About Subaru City

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Subaru City Contacts
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Subaru City phone numbers+1 (833) 423-8559+1 (833) 423-8559Click up if you have successfully reached Subaru City by calling +1 (833) 423-8559 phone number 0 0 users reported that they have successfully reached Subaru City by calling +1 (833) 423-8559 phone number Click down if you have unsuccessfully reached Subaru City by calling +1 (833) 423-8559 phone number 0 0 users reported that they have UNsuccessfully reached Subaru City by calling +1 (833) 423-8559 phone numberSales
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025





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