L'Core Paris — customer service in kailua - kona, hi
First, I would like to publicly apologize to the customer service staff at the Kailua-Kona location because today I made a very inappropriate, implicitly racist comment to the staff while I was with a friend who had gone back to the store to return the products she purchased, yesterday. The staff was failing to produce the receipt for her purchase, which they had promised to send via email, but did not. When we went back to the store the next morning the staff refused to accept her return for product she had been coaxed into purchasing ($471 worth). She was returning her purchase, unopened and in compliance with the 24 hour return policy. I, regrettably wondered out loud if, "this is how they do business in Israel?" My comment implied that because these particular people were not honoring their own return policy that all people from Israel must have bad business practices. I know that is an absolutely unfair catagorization of Israeli people. I understand that the customer service people at the Kailua- Kona store are not representative of all people from Israel, and that the fact that these three people were all from Israel has nothing to do with the fact that their business practices are unscrupulous. I acknowledge that my comment was insensative stereotyping, and that there is no excuse for my prejudice. I am not justifying it or excusing it. I hope that I am taking adequate steps to right that wrong. I accept responsibility for my part in this deplorable exchange, and sincerely apologize to all the good people of Israel who would be injured by my words, including the staff at L'Core.
Other words were said, particularly by one of the male staff members. I know if I had been a customer in that store and he had been trying to sell me skin care products he would have been very complimentary, and charming. That is a big part of the sales game the staff at L'Core employ, to make sales. However, as I was only a person aiding a friend to get her rightful refund, he treated me with disrespect and venom. Among other things he disparaged me due to my fatness, pulled a wad of money out of his pocket and offered to buy me McDonald's, and said that if he looked like me he would "kill himself". He attributed a person's value/raison de vivre, to their physical attractiveness. This assertion is ridiculous in general, but also ironic because if he took a good look in the mirror he might realize that he too is far from the physical ideal. Not that I would suggest he kill himself over it. That being said, his behavior does not justify my behavior nor vice versa. We were both disrepectful and wrong. We might both try to be better people and focus on who we are on the inside.
Generally, the whole exchange was very, very hurtful, messy and unnecessary. Kailua-Kona is a small town that welcomes all people, and as a member of this community I hope to reflect that same attitude. I hope we can all learn something from this unfortunate exchange. I know I am still learning, and I will continue to examine why I said what I said.