LBC Express review: Sea cargo shipment

I had my shipemnet via sea cargo in LBC branch in Abu Dhabi. It was picked up last December 24, 2019.
It was promised as 45 days and it will be delivered to respective address. Now February 26, 2020 no update if when they could deliver. I tried to reach the supervisor in Dumaguete and supervisor from Abu Dhabi but thay are unresponsive.They cannot provide a detail or confirmation as an assurance if I could still receive my package or not. It sounds hopeless. If you cannot deliver it before the month end of february. I will file a complaint.