LBC Express
reviews and complaints

good day its been a month since my wife came to capas lbc to ask for your service to deliver the package to my friend in sucat. but sad to here when i track the package they deliver it on june 7 2019 but the didnt locate the receiver and they didnt call the reciever. my friend call the lbc main office in makati to ask about what happen the customer service said like this its the courier have a problem not our if you want you can get it in the warehouse! this how you train your employee? my wife pay for the delivery house to house not to pick up in brance or what so ever? then the courier deliver again on june 12 2019. why shoul they deliver it after 5days? i know that lbc is a big company and a lot of customer but we have also need the items that entrusted to your company. its been 10 days when i subbmit a complain about this. lbc capas call my wife and said that they will return the item last thursday but no items came! im dissapointed about this! they need us to pay for another shipment fee. its your courier fault not mine. if they do there duty properly no complain will be subbmited. i am not receiving any responds to your side hope you will do any actions about this

Hi LBC,

This is a formal compliant against LBC Sapang Palay Branch. I've went earlier twice ( early morning and this afternoon)in this branch to follow up my package delivery that should delivered yesterday. The staffs is not accommodating to the customer to answer where my package is. They said it's already in their delivery staff who went to deliver package earlier this morning but until now there is no delivery of my package.

Please take action on this . This is the second time my package is delayed because of the neglegence of the staffs of this branch.

Thank you very,

Dante Monsada

I just want to inform and at the same time complain about the cargo being shippes last Monday July 1, 2019 which i did not receive until this very moment, Phalaenopsis orchids in particular. It was being declared that the cargo contain such thing which we all onow were perishable.
Upon tracking the said cargo i found out that it was bei g delivered to Tagbilaran City instead of the address being stated. From Tagbilaran it was again being forwarded back to the Central H. Until now the cargo was still underway...3

Hindi po ako magco-complain, , , ibig ko lang po please mag ask po ng big favor po na bigyan nu naman po ng konting attention po yung 3 boxes ko para po maexpedite delivery po please po..., , , ang tracking number po ay [protected], [protected], [protected], , , , nakikiusap po ako please since dumating na po july 4th at 8:30 am sa La Union warehouse po ninyo..., , , pls

Hi!
I called yesterday morning april 3, 2019 to get my remittance. I ask if the remittance is availble. They told me that I should come to their branch. When I came to their branch and asked for the amount, they say that the amount that I will be getting should call in advance to accommodate. Now, this afternoon april 4, 2019, I called to reserve the amount that I will be getting. I came to the branch a little past 6:00 pm and accommodated. After checking the record, they cannot give the amount because it wasnt on the system! I called twice. Its so dissapointing and time consuming to go to the branch just to get nothing!

Hindi naiingatan ang mga packages. Tuwing narereceive ng mga client ay yupi ang mga box. Lalo na kapag RTO na, hindi man lang kami ninonotify na hindi pa napipick-up ng client ang packages bigla na lang ibabalik o RTO. Ang masama pa, sira sira na yung product at hindi na maibebenta pa sa iba. Ang mga rider hindi maayos maghanap ng address. Binabalik sa amin kahit sasabihin ng client na wala namang dumadating na delievery sa kanila at reason is wala daw receiver. Kahit hindi maideliver ang parcel bayad ang LBC. Yung mga bank deposits sa COD halos isang buwan bago ma-withdraw.

Ma'am/sir,
This is to asked for your prompt action regarding the package i send on your branch. According to your tracking file, the box arrived already at your delivery hub and to be delivered this day.. My client waited for it the whole day but no one deliver it and she is so furious now. Please she really needs that package by tomorrow.
Attached here is an screen shot from your tracking report. Thank you very much and i hope this be resolve at once..

Hi LBC! I sent a package last May 2, 2019 at SM Mega Center Cabanatuan LBC Branch.
This July 2, 2019 the recipient informed us that the package didn't arrive to them. So, I checked the LBC Tracking. Below is the status of the package:

June 17, 2019 Forwarded to HANGAR-DISPOSED FROM PENDING-HANGAR EXCHANGE.
May 16, 2019 Arrived at INTERNAL MAIL - PENDING.
May 16, 2019 Arrived at INTERNAL MAIL DISPATCH.
May 15, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
May 15, 2019 Ready for delivery. Please expect delivery within the day.
May 14, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 14, 2019 Ready for delivery. Please expect delivery within the day.
May 13, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 13, 2019 Ready for delivery. Please expect delivery within the day.
May 11, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 11, 2019 Ready for delivery. Please expect delivery within the day.
May 10, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 10, 2019 Ready for delivery. Please expect delivery within the day.
May 09, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 09, 2019 Ready for delivery. Please expect delivery within the day.
May 08, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 08, 2019 Ready for delivery. Please expect delivery within the day.
May 07, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 07, 2019 Ready for delivery. Please expect delivery within the day.
May 06, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 06, 2019 Ready for delivery. Please expect delivery within the day.
May 04, 2019 Your shipment is ready for claiming at SAN JUAN-MANDALUYONG DELIVERY TEAM. Please inform your recipient.
May 04, 2019 Ready for delivery. Please expect delivery within the day.
May 03, 2019 We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels.
May 03, 2019 Ready for delivery. Please expect delivery within the day.
May 03, 2019 Arrived at SAN JUAN-MANDALUYONG DELIVERY TEAM.
May 03, 2019 Forwarded to SAN JUAN-MANDALUYONG DELIVERY TEAM.
May 03, 2019 Arrived at VISAYAS AREA.
May 02, 2019 Accepted at ACCEPTED AT : MEGA CENTER MALL.

No information was given to us that the package was not received by the recipient.
Also, the recipient said that they don't refuse deliveries contradicting the status given by the tracking last May 3, 2019 that it was refused by the recipient.
I went to the LBC branch where I sent the package and they told me that it was disposed already due to none claiming within a month. That package contains ORIGINAL documents which are very IMPORTANT to us. You should have given us an update about this matter so that we can reply to you immediate but no one gave us the information that it was not received. So, how can we retrieve that important document?
You should have returned it to us instead of disposing it without our approval.
Is there a policy about that disposal? May we have a copy of the written policy about disposing a package without informing the sender about it.
Please provide an answer about this matter. You can contact us at +[protected]
Hoping to hear from you as soon as possible.

Thank you.

Using this service is very hassle..Hndi bagay ang quotation na LBC HARI NG PADALA.Until now di pa rin dumarating ung pinadala ko item. jun 22 pinadala, til now hndi dumating.ni hndi nila kinokontak ung receiver, ni hindi nila magawan ng paraan kung anu best action ung iaaply nila para masatisfy customer nila.sbi nila close house.2nd sbi nila out for delivery, 3rd sbi nila monitor util tue july 2 soowss..wala dumating.lumipat nlng kau ng iba dahil di naman nila kaya ideliver ung mga pdala.bukod sa hassle mahal.nasisira ako sa client ko

According to the tracking details, they delivered the parcel to my house but it was closed. We are always at home, the house is closed because we work home-based. We never heard anyone knock on the gate nor received any text messages nor calls. How can I contact LBC- Baguio internal dispatch?

Date of Last Status Transaction Status
July 02, 2019 Arrived at INTERNAL DISPATCH.
July 01, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels.
July 01, 2019 Ready for delivery. Please expect delivery within the day.
June 22, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 22, 2019 Ready for delivery. Please expect delivery within the day.
June 21, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 21, 2019 Ready for delivery. Please expect delivery within the day.
June 19, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 19, 2019 Ready for delivery. Please expect delivery within the day.
June 19, 2019 Ready for delivery. Please expect delivery within the day.
June 18, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 18, 2019 Ready for delivery. Please expect delivery within the day.
June 17, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 17, 2019 Ready for delivery. Please expect delivery within the day.
June 15, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 15, 2019 Ready for delivery. Please expect delivery within the day.
June 14, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 14, 2019 Ready for delivery. Please expect delivery within the day.
June 13, 2019 Your shipment is ready for claiming at BAGUIO DELIVERY TEAM. Please inform your recipient.
June 13, 2019 Ready for delivery. Please expect delivery within the day.
June 12, 2019 We tried to deliver your shipment but recipient was not present at the given address. Next delivery attempt will be made the next business day.
June 12, 2019 Ready for delivery. Please expect delivery within the day.
June 11, 2019 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
June 11, 2019 Ready for delivery. Please expect delivery within the day.
June 10, 2019 We tried to deliver your shipment but house was closed and no one was there. LBC will deliver the next business day.
June 10, 2019 Ready for delivery. Please expect delivery within the day.
June 10, 2019 Arrived at BAGUIO DELIVERY TEAM.
June 10, 2019 Forwarded to BAGUIO DELIVERY TEAM.
June 09, 2019 Arrived at NORTH LUZON AREA.
June 09, 2019 Accepted at ACCEPTED AT : PUREGOLD FAIRVIEW.

Why do you get the contact numbers of the recipient or the sender when you do not even send SMS message on the approximate time the package will be delivered (morning, afternoon, between this hours) or if the delivery is already outside. Does the recipient have to wait all day? The package was not delivered because apparently the house was closed.

I checked with the intended recipient and there was a short errand that has to be attended and there was no one in the house for a short period and the package will be delivered the next day. Why can smaller delivery services send SMS message on the time window the delivery will be made and a big delivery service like LBC can't?

The package was sent last Saturday morning, its already Tuesday.

Nagpadala ako sa mother ko ng pera then hindi ko pa nabigay sknya yung control no. nagtext sken ang LBC na claim na daw, paano nangyari yun eh hindi ko pa nga naibigay sa nanay ko yung control no...pumunta agad ako sa branch kung saan ko pinadala sabi sken na claim na daw sa padre faura branch at gamit foreign passport, paano nangyari yung ganon na nireleased sa ibang tao! At sa foreigner pa! tapos after 2weeks sasabihin sken na wala silang kasalanan basta na provide daw yung details na kelangan nila irereleased yung pera, so kahit fake pala yung ID na nag claim ibibigay pa rin ninyo? Sabi pa wala daw training ang mga staff nila sa proper verification kung totoo ang ID's so kasalanan ko pa wala silang training sa ganon? Na kahit sino pala Pwede mag claim kahit gawa gawa ang ID pwede na yun? LBC anong klaseng company kayo! Ang laki laki niyo ganyan ginagawa niyo sa mga customer niyo!

The tracking number says 'Ready for delivery and expect within the day' But I've been waiting since yesterday but no item was delivered to me up to now. I've been trying to call your branches in Lipa since since it was forwarded there but all the numbers were unavailable. What causes delays of delivery. The tracking number is [protected]. Hoping for response. Thank you

I hope u will pay attention to this employee named Ritchen Bastasa from Liloy, Zamboanga del Norte Branch. She's very rude. Its like she's shouting the woman who transacted before me. Plz teach her how to handle your customers well. I have been working into Customer Service, but what she did to the woman is so degrading! She doesnt even know how to greet ur clients and say thank u after the transactions which is very basic.

I just want to complaint your LBC branch in Tanauan City and Walter Darasa in the province of Batanagas. They are always insist to put our good/product inside a tupper wares whereas the outer sides of the product is made of metal. I suggest them to put a bubble plastic like what Tuguegarao Branch in Saint Paul Branch did, they put a bubble plastic and they put it in the LBC box and safely received in good condition, but they are closes minded and will not accept if the product is not inside tupper ware.

There seems to be a lack of customer service replies regarding my questions and concerns regarding customer service. I have sent almost 60 emails . No response regarding customer service replies. My questions and concerns are regarding customer service department or lack of customer service. My emails have been ignored.
(Valued customer) I would like an explanation. Thank kindly.

Valued customer

Nagpadala po ng package at lbc pavilion mall last June 26, 10:41am for Robina Delfino sa Goa, CamSur. Up to now hindi pa nareceived, we tried to locate the package tracking #[protected], but tracking # not found. Pinuntahan ang lbc pavilion mall, per lbc personnel on duty, package has been delivered. Pero, wala po natanggap na padala. Ineexpect po talaga ang padala kc wala na po gatas at pagkain ang bata. Please help check what happened. Salamat po

I am waiting since yesterday for my creditcard to be received BPI provided me a tracking number when i tracked it is readyfor delivery yesterday, then i waited for a call wholeday but i did not receive any call. When i tracked it it shows failed to deliver, i tried to email customer care but i did not receive any response, then today i tracked it again it shows its ready again for delivery at 2:00pm then at 2:10 it showed delivery issue, i tried to call the the customer care number that ive search online because i cannit find it on your website then no one is answering the phone. What do i do now? It is dissapointing i really need that card tomorrow

Tracking # [protected]

From Manila to Makati only. We ship the box Sunday June 23, 2019 and up to this day have not yet received.

Please assist us we want to know what happen to our item.

Date of Last Status Transaction Status
June 24, 2019 Arrived at MAKATI DELIVERY TEAM 2.
June 23, 2019 Forwarded to MAKATI DEL HUB 2.
June 23, 2019 Arrived at CENTRAL EXCHANGE HANGAR.
June 23, 2019 Accepted at ACCEPTED AT : 999 SHOPPING MALL.

I have items ordered from Shopee Philippines, in fact there are 4 items and 3 of this items were already delivered to me via other courier. And just learned now that the remaining One (1) item with LBC Tracking Number [protected] is on its way BACK to the seller for LBC reason that is NOT true. The transaction status report last June 25, 2019 - "We tried to deliver your shipment but recipient was not present at the given address... etc" and last June 26, 2019 - "We tried to deliver your shipment but recipient refused to accept... etc" are NOT true. Who ever reported this is a big LIAR! Just to inform you the delivery address that I declared (on Shopee-Philippines) is my work address. And how this LBC reported reason to be true if I am present on the date/s they claimed they deliver it? This is NOT the first time I experience this with LBC - Tarlac City (Main Hub), their services is really BAD! I am disappointed because of this poor service from your team, my shopee-Philippines will be put into Bad review. I am hoping in good faith that thru this report, sanctions should be given to those irresponsible staff of LBC Tarlac City (Main Hub)!

If you need other info regarding this complain, I am most willing to cooperate. Please do not hesitate to contact me via my email ([protected]@tarlacpower.com) or thru my cell number [protected]).

Looking forward for your response to this matter! Thank you and God bless!

Sincerely yours,

Rommel Romero