LBC Express
reviews and complaints

Dear mam or sir

We have tracked our package delivery status and received a message stating that there have been problems arising from payment problems and need to immediately contact the customer service channels but we have not received the said package yet not have given any payment as we agreed to have it via COD so we decided to contact your customer service as you instructed in your reply but our attempts have been for the most part futile and frustrating up to the point that we are considering to not contact any help any further and decide to drop the package altogether

Hi. What's the meaning of this shipment issue? Hindi dumating package ko pero sabi ready for delivery. Naghintay ako dumating yung delivery pero wala naman du. Ating. Dinisposed nila? Wala man lang tumawag or nag contact na dumating na package ko for pick up. Please answer this issue. I really need to get that package, its important to me. Thank you

I went to 3 branches in Paranaque specifically in BF Homes El Grande, Puregold Sucat and Jaka Plaza. BF Homes El Grande said that they were already on their cut off time at 6:12pm. The lady referred to other branches instead. I reached Jaka Plaza at 6:30pm, the man also said he cannot accommodate me anymore since it was already their cut off time. Referred me to Puregold Sucat which to my dismay also said the same thing. I got so pissed off because I know that the closing time is at 7pm and they immediately refused to assist me.

Magandang umaga po. Nagpadeliver ako ng computer parts thru your lbc branch in del monte ave. Ok naman ang process. Yung items ay processor at motherboard Pagdating sa buyer ko, ok naman daw yung processor. Pero yung motherboard sira daw pagdating. Bent pins nakita ng buyer ko so in short hindi po gumana yung pc nia ( lahat ng needed parts meron sya cpu and motherboard lng sa akin). In good faith ko po pinadala item ko dahil matagal na sa akin yun at gamit ko lng last saturday and tinesting ko pa sunday morning bago ko iship.Alam ko po marami kayo IT expert dyan kaya easy lang sa inyo ganto problem. Gusto ko lang po malaman side ninyo kasi marami na ako experience magpaship ng items sa lbc pero first time po ito blunder sa relationship ko sa inyo.

Greetings,

I wish to report an incident which happened yesterday, at around 11:10 AM, July 22nd, at the LBC branch in Pandacan.

I was there to have two CD's delivered and while waiting for the staff to process my parcel, the ceiling/flourescent light metal cover (pictures attached for reference) detached and fell straight to my head. Shocked, I then said "putang ina, ayusin nyo yan!" amongst a few other words as a result of my frustration, disbelief and anger toward the incident.

One of the staff, whose name I later found out is MARLON TIAMA, was telling me, "easy ka lang brad, nagmumura ka kagad eh." Instead of offering assistance to me to sit me down, or even apologizing for the incident, he was very arrogant and had a smirk to his face; instead of thinking that my actions were a result of the ceiling FALLING TO MY HEAD. I wasn't blaiming any one of them directly, it was obviously the circumstance that prompted me to react that way. Imagine, the metal ceiling falling to YOUR HEAD, and then the audacity of this person to tell you "easy ka lang brad."

It was at this point that I demanded to get his name for my reference, but he simply ignored me. The two other staffs were the same; instead of checking in on me, they both continued to do whatever they were doing at that time. Thankfully, there was another customer who was there who witnessed the incident and had shown compassion, and it was he who suggested I sit down as it is possible my blood pressure had risen up; it was at this point I could feel the effects of the impact of the blow, I felt dizzy, I felt like vomiting, and I could feel a pain in my lower back as a result of the trauma and impact to the head.

After having paid the amount of the parcel, and I suppose with Marlon Tiama realizing that his actions and words were wrong the entire time, he walked to me to apologize and checked on my head. It was at this time that he admitted that they have long been complaining about getting that ceiling fixed. In his own words in Tagalog, "ser matagal na ho namin yang inirereklamo." So this, is a clear sign of NEGLIGENCE in the part of LBC and whoever is in-charge. (Note: there is a law on this which I Googled; I included a screenshot to this mail)

Another thing that needs to be mentioned, is that the customer prior to myself was a SENIOR CITIZEN. Yes, isa po syang LOLA. Imagine, she was standing at the very same spot I was in a few minutes earlier. She could have been the recipient of that blow to the head, and could have (God forbid) even killed her!

The 3 staffs can attest to this, as they were all in agreement that, and I quote, "buti nalang hindi si Lola yung nabagsakan." Granted, it was me who was the unfortunate victim of the incident, but this could surely have been avoided had their requests been HEARD and ACTED UPON. It was pretty obvious that somebody was just waiting for an ACCIDENT to happen first, and then act on it afterward.

Before I left the LBC Pandacan Branch, Marlon provided me a piece of paper with information which included his Team Head, AUBREY PANGILINAN, with cellphone number 0917 103 7961. I also left my contact details (full name, cellphone number, email address) and kindly had requested that their Team Head contact me.

As I was really starting to feel dizzy and had this vomiting feeling, I then left and called a taxi to take me to Medical City to rule out any concussion or internal head injuries/bleeding. I have my medical certificate attached to this email as well. No one amongst the 3 offered to take me to the hospital.

A day later... (Today, 7/23/2019)

1. I still feel dizziness and might be prompted to have a CT Scan later in the afternoon

2. Team Head Aubrey Pangilinan NEVER offered to contact me as a courtesy to check on me

3. I am still amazed on how no one among the 3 staffs offered to take me to the hospital.

I have had two prior incidents with LBC Pandacan and their total incompetent customer service but I always dismissed it. This time, I will not let this pass. This branch's total negligence put its customers at risk (and worse, permanent brain damage or death). Again, it could have been that poor LOLA who was victim as she was there at the very same spot 3-5 minutes before me! Put yourselves in my shoes. That Lola could be your MOTHER.

It would be interesting to see how LBC approaches this incident. I was absent for work last night as I was very disoriented and was in no shape to report for work. I have notified my managers about this incident, too.

Again, I am attaching all relevant photographs relating to this case. The 3 other staffs can also serve as witness.

I would like to be contacted and will await for someone to contact me as Team Head Aubrey Pangilinan appears to have no plan and probably dismisses this as something that isn't fatal.

My cellphone number is [protected]

My name is Emil Rex Cruz.

Married with 1 daughter.

Thank God despite the hard blow I can still think straight.

Again, I will await for a COURTESY CALL and nothing less than that.

I have interest in seeing how LBC will treat this incident. I have CC'd other persons of interest too in this email for reference.

Thank you and whoever reads this, please be sure to forward it over to a Manager who would treat this as a priority.

I will also look into forwarding this email via social media in the event that this will not be given attention.

Have a nice day -

Still alive and staying alive,
Emil

Hi I'm Paolo Miguel Abarintos the one who shopped the product. Regarding on this complaint i delivered the product Last July 6 to Bobby Ray Race it's been two weeks and the product that I delivered still he doesn't received any of it. I went 4 times in a row just to make sure that the product has been delivered to his Address
which is (MATRIC MASTER MARKETING INC. PUROK 6 SAN ROQUE, SAN PABLO LAGUNA) the problem is the woman that provided on it's receipt and box has a different location address indicated. Instead of San Pablo Laguna she indicated San Pedro Laguna deliver it to his address as soon as possible (MATRIX MASTER MARKETING INC. PUROK 6 SAN ROQUE, SAN PEDRO, LAGUNA) with all due respect please deliver it NOW!

I am an employee of a leasing & finance company in the philippines. We have over 100 branches nationwide, we are also one of the regular customer of lbc express. On july 17, 2019, I went to lbc parian branch calamba city laguna to have my documents to sent thru courier service of lbc. I came to the branch at around 6:30pm and supposed to be it closed at 7:00pm. Staff of on-duty did not allowed me to transact and for the reason that they have so much to encode couriers, although I am the only customer in-front of them at that time. I have only three (3) small pouches of documents to be sent on our three (3) branches. But still they refused, a very dssappointed experience those employees are too poor to customers service. Hoping that the management will give attention to this very simple complaints. Don't wait to become underdog in the market before you act. Thank you.

Hi. I would like to report the rider who asked for the extra payment. The thing is, the item was FREE SHIPPING as per Ms. Roxy, she already paid for the shipping fee of the items before sending it to me. Pls do resolve it ASAP and trace the rider. I didn't get the name of the rider bcos my aunt was the one who received the item and paid him the amount of 185.00 earlier today. Tracking number 81122671156. Thank you.

Hi, i would like file a complain against your company. Here's what happened my boyfriend had a transaction with your LBC branch at silang, cavite. and he had a package pick up from binangon rizal. it's a "payment upon pick-up" process and ineexpect nya na package ay 3DS and little did he know that package is not what he's expecting ang nasa box ay GLOBE router na naka box. May transaction sya with a seller sa Carrousell na app and he's name is Roy, San Jose and ginamit pa yung company nyo para makapag scam, aren't you gonna do anything about it? dapat nga bago ipadala i-declare muna yung package eh para specific and clear. he deposited 3k upon payment, and sinasabi lang ng mga taga LBC na process na daw sa system wala ng magagawa, is that how your company works? please please do something about it. it's not only about the amount deposited eh, how poor your company process packages works, ganun ganun lang magpa process? PLEASE this is so disappointing and birthday pa naman ng boyfriend ko today tapos ganyan mangyayare, kung person to person lang transaction eh, eh kayo yung middle man tapos you guys let this happened. tapos i called customer care and all dinidiin pa yung shipper na lang kausapin, ano wala talaga kayong magagawa? like wtf kahit man lang i hold yung payment? para di mapunta sa scammer

Shipment issue. Please get in touch with us through our official customer care channels. Last friday pa pala napadala dito sa Zamboanga Area yung documents ko bakit hindi man lang ako tinawagan — here is my number [protected] call me asap need ko kasi documenta ASAP please thanks. Anyway this is my tracking number [protected]. Hopefully you will contact me ASAP

Last July 17, 2019., May nag-padala sakin ng item from Taytay, Rizal going to Silang, Cavite (Boundary din ng Santa Rosa, Laguna). Badly needed po ang motorcycle part na ito para sa isang event. Chine-check ko araw araw ang update nila sa website or sa app pero until now (July 21, 2019) ay wala pa rin nakakarating. Paulit ulit lang ang update nila na iexpect ang package within the day and In-Transit pa rin ang nakalagay. May nagpadala naman noong nakaraan pero 1 day lang ay nareceive ko na. Ano po kaya talaga ang status. Sana magawan ng paraan. Walang sumasagot ni-isa sa customercare hotline. Kahit sa ibang branch walang makatulong. Tinawagan ko na rin ibang number pero walang sumasagot.

Tracking# [protected]

Please see attached file! Thank you.

Good morning. This is a complain po, sa isang deliver crew ng lbc expresspuerto princesa, palawan.. Na si gilbert pili, na gamit n number ay [protected]

Nasa bed at natutulog na kami mag anak, pagkat puyat kaming lahat dahil sa may sakit ang anak q, the last day pa.

July 19, 2019
9:36 pm ng gabi ng maka received ang cellphone q ng txt from lbc crew, na may parcel aq at idedeliver bukas.

9:55pm tumawag ang nag pakilalang crew ng lbc, at itong call n ito na kina cancel q, pagkat natutulog na kami. Hanggang inulit nya ang ang tawag at naka tatlong tawag sya sa dis oras ng gabi. Kincancel q lahat ang tawag nya. Saka q sya nireplyan.. Na gabi n ito. Bukas mo pa namn idedeliver ung item, bakit k ngaun tumatawag sa dis oras ng gabi.

D nq nakatulog ng gabi iyon. Ganun po ba talaga ang lbc kahit dis oras ng gabi ay tatawag sa mga customer ninyo sa disoras ng gabi.. Sobra naman po pag ka hari nyu sa padala, pati dis oras ng gabi iniistorbo ninyo ang mga customer ninyo..

Kinabukasan, , maaga aq ng txt sa kanya, kubg saan ang area ko at saan ako pupunta kc may check up iyong anak q sa doctor nya. D na sya naga reply, kahit ilang txt q pa sa kanya. Sinubukan qng tumawag sa lbc crew, pero dalawang ring lang, to tottt na ang cnasabi sa linya, ginagawa q din ito ng ikatatlong beses ang pag tawag sa kanyang number pero same parin 2 ring then to tott n naman. Sinubukas ko tumawag sa kanya gamit pa ang isang number q. Ayun lumusot ang tawag at ang sumagot ay babae na. Sinasabi ng babae n hindi daw sya connected sa lbc, at walang ibang gumagamit ng cp nya. Baka na orient na sya ng asawa nyang si gilbert.

Since hindi na sumasagot sa txt q ung crew ni lbc, pumunta aq ng lbc delivery branch, cor lacao and manalo st. At doon aq nag reklamo sa kanila, saka ko nalaman ang pangalan ng crew nila n si f gilbert pili na kanila daw naman reliver pag tambak ang idedeliver nila, nakuha q ang item pero nawala n si gilbert or lbc na dapat mag deliver nito sa aking tahanan sa sta monica. Nakuha q ang item pero nag reklamo aq sa kanila at sa manager. Gagawa din aq ng formal letter complain lbc delivery palawan at isusuit q ito. Nais q lang din malaman ninyo lbc main office para magawan ninyo ito ng agarang action..

Ang pinaka complain q dito ay
1. Inistorbo kami ng dis oras ng gabi
2. Gumastos aq papunta ng branch ninyo sa cor lacao and manalo st para makuha ang utem, dahil d n macontact ang lbc crew na si gilbert

Nais q sana ma disiplina ang iyong mga tao kung meron pa mang ganito sa lbc crew ninyo.

Na ka attached d2 ang aming txt at oras ng pag tawag ng nag pakilala crew ng lbc. Salamat. I need your response and action in this matter.
Contact me in this number [protected]

Joseph juluis crispino jr
Nag rereklamo

Sent from my Huawei Mobile

Can you please give me a true update or status of our box. My sister waited all day long because base on your tracking, it will be deliver within the day. Please do something about it. Tracking number 1132986508. Its been 2 months. It is suppose to be delivered by this time. Don't give people false hope. We want action from you. Though you no longer reply to our messages which kinda alarming I am still hoping you resolve this issue the soonest before we file a legal complaint.

[protected] call me pakideliver ung item ko po please bakit may "shipment issue"kompleto naman delivery address pakiexplain #102 Baranggay Santa Rita West, Agoo, La Union 2504 panu nagkashipment issue hindi man lang kau tumawag sakin!
Nearest landmark malapit ang bahay namin Sa baranggay hall at elementary school ng Santa Rita West Agoo la Union May iskinita na maliit between sa gate ng elementary school at baranggay hall diretso lang konti then White House paint na May kubo Sa harap

Before nagpalakad ako ng documents, sya ung nakausap ko sa office binigay yung number nya every time na magfofollow up ako ndi ngrereply. At first he was good but then prang deadma na xa palagi. Ung documenta ko nareceive na pala minemesage ko sya hindi ngrereply wla din nagdedeliver sa akin nung documents to think na ininform ko sila na kailngang kailngan ko un on time. Late nadeliver kahit nasakanila na ng ilang araw ung documents. Tapos nagiinquire ako again for another thing parang napakaunapproachable nya. Simpleng tanung ndi masagot ng direcho. Prang walang product knowledge napakaunhelpful! Nakakainis namimili ata ng costumer o ndi siguro masaya sa trabaho nya kaya ayaw iassist ang costumer ng mabuti. Price lang ng shipping fee ndi masagot ndi ko naman hinihingi ang exact price estimated price lang gusto pa ata dalin ko ung item dun sknila pra lang mabigay nya skin ang estimated price. Kayo nang bahala hindi maganda sa image ng company nyo ung ganyang klaseng staff wlang pagaalaga sa mga costumer nyo panu babalik balik ang costumer kung ganyan ang magaassist. Sana maaksyunan!

This LBC staff has a very bad customer service, my number was reflected in the screen of LBC telling me to go to teller number 4, he already called customer number when he was not even ready yet to transact the next client, my number was C067, and other tellers were already calling until 71st client and he did not even bother to tell me "pasensya na at may ginagawa pa ako sa ibang teller ka na" even when i was complaining he just pretend he is not affected at ang mukha pa walang pakialam . This is promoting a bad image of LBC. Tumawag ng ibang clients without being sorry to what he did to me. I hope he will be sanctioned accordingly.

Hello all disgruntled customers...
Your suspicions CONFIRMED!
So directly from a former customer service team member told me...

"When you call for a lost/missing parcel and we take your info and tell you we will look into and call you back within days...
Well we don't generally send anyone to look for your item...
We just hope it turns up within the days as it usually does (not all the time i know) or hope you give up.
With so much automated sorting and lack of people in their sorting facilities/depots parcels/letters simply fall or get jammed in machines sometimes and are set a side until a sender or receiver contacts them to try find it.
With their lack of organisation and compenent people it takes a while or sometimes never happens.
Call much as you like but most the time we'd just take the call to keep you happy and then go on with our day."

I think something like a royal commission into philippine post needs to happen now.
People need to ban together and make our voices heard. Probaly start with the ACA show etc to let others know (out side this group) they are not alone and it's time for a change.
We need Accountability, Professionalism, Integrity, Transparency, Reliable and Accurate tracking and Better Communication.

my friend send me a parcel 0n 9th July 2019 by LBC express from Butuan, Philippines to Kota Kinabalu, Sabah, Malaysia. my Parcel no.461002576445...i have make many contact with the LBC, Butuan but the staff told me that my parcel still in LBC SCS Central Documentation-Cargo? And they also dont know why they didn't deliver my parcel? i hope LBC will be more responsible and find out what's going on?

I have experience the worst delivery service in this Company. I bought a cellphone at shopee, an online selling website. The phone is shipped on July 15, 2019 and as of today they still did'nt deliver it even though they said they deliver in July 16, 2019. This is my tracking number [protected]. I already try to contact there hotline and no one pick it up.