SUBMIT A COMPLAINT

Lazy Boy Furnitureoscar power recliner xr+

1
S Aug 04, 2018

Oscar Power Recliner XR+1HR737 D148779 FN 007...purchased 4-3-18. Sales ticket number [protected] from San Bernardino CA location. Total amount paid - in cash - was $1831.72, this included a discount, home delivery fee, and taxes. I "had" planned on putting this chair on my LZ Boy credit card, however, my daughter - Elizabeth Mealey - wanted to buy it for me as a gift. I have purchased several recliner chairs over the years, but this one is the absolute worst. I had two service calls shortly after the chair was purchased. The wood frames on both sides of the chair literally cracked all the way through so I could not recline. Once those were replaced, the motor quit working so I could't recline. A part had broken off from something. You can check your warranty repair orders for exact description of repairs. Next, the fabric is awful !!! It has "pilled" up the entire length of both arms, and it has stretched out of shape in many places. This is not the quality product that Lazy Boy used to sell back in the 60's, 70's, and 80's. I am 74 years young and spend all my time on a power wheelchair, or in the recliner. I can't walk at all. Now the motor doesn't seem to be working as it should. It is very slow, especially the footrest part. I wish we never bought this item...I am so very disappointed with the entire chair...and it was expensive, which makes things even worse. I never want to own a power chair again, and I am asking LazyBoy to come pick it up and refund the money, or issue a store credit to my daughter. One more thing, I do not feel safe and secure ever since the first time it broke. For whatever reason, when the wood pieces cracked, the chair threw me forward onto the floor. As you can tell, I despise the Oscar chair . Sincerely, Susan M. Kelly
[protected] Webster St. #122, Redlands CA 92374

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