LATAM Airlines / LAN Airlines
Chile - 8660360
In September 2010, I made a trip to India from Brazil with South African Airlines, a member of the Star Alliance program. As I am a the owner of a fidelity card of TAM Airlines, a member of the Satr Alliance too, I wanted to compute the trip in my card in order to exchange for miles in the future. Contacting the TAM support center, they orientated me to send the boarding passes and copies of the e-tickets to an address in Sao Paulo, Brazil.
However, now it has been almost one month I sent the boarding passes and copies of the e-tickets, and I still have not received the points in my Fidelity Card (#[protected]). I wonder if the fault is of the airline company that still have not computed the points, or of the courier service that delayed the delivery. In the case of the second situation being applicable, I question myself why a company as big and famous as TAM still have this flow where passengers have to send documents by traditional mail service - which is not safe nor agile.
This is a complaint against LMS Panamá S.A., which operates LAN Airlines (Chile) in-flight duty free service. I purchased a power adapter on a flight from Santiago, Chile to Buenos Aires, Argentina so that I would be able to use my electronics abroad. The adapter worked for a few days but then stopped working. At the time of purchase I was given a piece of paper with contact details in the event that I required a refund or an exchange so I sent an email to the address provided. After one week I had not received a response, so I sent a second email which was also ignored. It has now been 2 weeks and have sent them a third email to complain, however I doubt that they will bother responding to that one.
Do not purchase anything from LMS Panamá S.A. that might break and require a refund or an exchange as any attempts to contact them via email will be ignored. Buyer beware.
I traveled on TAM airlines to Buenos Aires in end of May, 2009. They could not deliver my bag for one full week. I was on business trip and had no other choice than to buy basic essential clothing and toiletries. I ended up spending US $600. The bag was found and delivered to me on eighth day. I kept asking for the reimbursement for my expenses. But in vain. TAM is absolutely insensitive and puts forward the ridiculous baggage policy. Which offers US $50 if the baggage is not found for 3 days after arrival. Can you believe that? 3 days after your arrival…. And nothing more is paid, even if you lose the baggage. Its US $50 take it or leave it period. By the way it's over 90 days now I have not received the reimbursement. Instead what is offered to me is a flight coupon to fly on TAM to Brazil from US within one year. Which is of no use to me, because now I'm in India, and TAM does not fly there. In spite of explaining this to TAM authorities there is no use. Efforts are in vain.
Bottom line TAM airlines baggage policy is outdated and ridiculous. It sucks.