Lastman's Bad Boy
reviews and complaints

I complained that I have been waiting since March to have my washing machine replaced under warranty and received less then satisfactory service. We received a call that the machine would finally arrive on July 24th. When I called to verify time of delivery I was told it isn't coming on the 24th and in fact they have no idea when it is coming. I have received 1 phone call after 5 months of complaints several phones calls none of which have been return despite promises to do so and 1 trip to the store where I refused to leave until I received service because I wasn't getting any. Hundreds of dollars in laundromat expenses and ruined clothes. If ordering a washing machine is so difficult the home depot right beside your store has exact same one and has 125 in stock at a cheaper price and can have it in my house in 2 days.

My washing Machine broke down in March 2023 under warranty. The service person determined it could not be fixed so I started to call Bad Boy customer service to have it replace but no one answers to phone, you get put on hold and then they say they will call you back, no one calls you back. I went into the store on May 30 they tried to call and couldn't get through to customer service either so they told me to go home and keep calling, I refused to leave. they ordered my new washing machine, the sales person asked if they were going to waive the delivery fee but the district manager said not for these people. It was supposed to be delivered June 11 I just called today July 4th and they told me maybe 2 more weeks. Now they know I am handicapped as they saw me and they know we have been using the laundry mat which is expensive and hard for me to get to it also has been wrecking my clothes and I told them that. I just had to buy new sheets as the laundry put holes in my sheets. It should also be noted the Home Depot next door to them has 125 of the washer in stock ready to deliver cheaper and Lowes has 150 of them so it isn't some weird hard to get washer but I am stuck at Bad Boy due to my warranty. Bad customer service rude and do not accommodate their customers.

My washing Machine broke down in March 2023 under warranty. The service person determined it could not be fixed so I started to call Bad Boy customer service to have it replace but no one answers to phone, you get put on hold and then they say they will call you back, no one calls you back. I went into the store on May 30 they tried to call and couldn't get through to customer service either so they told me to go home and keep calling, I refused to leave. I ordered my new washing machine, the sales person asked if they were going to waive the delivery fee but the district manager said not for these people. It was supposed to be delivered June 11 I just called today July 4th and they told me maybe 2 more weeks. Now they know I am handicapped as they saw me and they know we have been using the laundry mat which is expensive and hard for me to get to it also has been wrecking my clothes and I told them that. I just had to buy new sheets as the laundry put holes in my sheets. It should also be noted the Home Depot next door to them has 125 of the washer in stock ready to deliver cheaper and Lowes has 150 of them so it isn't some weird hard to get washer but I am stuck at Bad Boy due to my warranty. Bad customer service rude and do not accommodate their customers.

My washing Machine broke down in March 2023 under warranty. The service person determined it could not be fixed so I started to call Bad Boy customer service to have it replace but no one answers to phone, you get put on hold and then they say they will call you back, no one calls you back. I went into the store on May 11 they tried to call and couldn't get through to customer service either so they told me to go home and keep calling, I refused to leave. I ordered my new washing machine, the sales person asked if they were going to waive the delivery fee but the district manager said not for these people. It was supposed to be delivered June 11 I just called today July 4th and they told me maybe 2 more weeks. Now they know I am handicapped as they saw me and they know we have been using the laundry mat which is expensive and hard for me to get to it also has been wrecking my clothes and I told them that. I just had to buy new sheets as the laundry put holes in my sheets. It should also be noted the Home Depot next door to them has 125 of the washer in stock ready to deliver cheaper and Lowes has 150 of them so it isn't some weird hard to get washer but I am stuck at Bad Boy due to my warranty. Bad customer service rude and do not accommodate their customers.

I'll try to keep my 6 months of frustration short. Ordered a LG dishwasher with a delivery date of a week. Received call that it delayed for 4 to 6 weeks. Ok fine. Called after that time, delayed for a month where as this model available in stock at CAS and Home Depot. Asked to speak to a manager, got a call back in a few days and was asked to reach out to Rohan, a manager at the Dundas location who was in charge of shipments. Promised a month, then 2 more weeks after. When I called after that he wouldn't speak to me and I had to threaten to come to store and be loud to speak to him finally. Said delayed more. I said please cancel enough is enough. Said oh online order call head office. Frustrated with incompetency but fine. Made 3 calls to get order cancelled. Was told no problem manager will approve. Finally received today after 6 months, BadBoys never cancelled. Incompetent company and managers, please stay away

I have ordered appliances for a new home months in advance at the north York location. I was advised I would have my appliances 1 day after closing. it's been over a month and all I hear are misrepresentations, deception from badboy. I will never do any business again. bad boy failed to manage expectations along with addressing my concerns. repetitively advised not to worry samsung will get my products within a day or so and they never have showed up. thanks to bad boy I have a new house non functioning due to appliances.

I have never dealt with such an awful company. Purchase items in Dec promised delivery twice and still not delivered 5 months later. You contact via chat they put on you on hold for long enough it times out on you. You call and they "need to look into it and call you back" even though you want answers that day as you are home waiting on delivery. The CSR Jermaine hangs up on you - yes he hung up on a customer as I asked for a manager to get me answers. Only company I know that does not have any managers working or available at head office to handle complaints. I have read many complaints about lastmans bad boy and a news article on CBC news from Jan 2022. Seems like many ppl have the same issue, perhaps we all need to get together and "go public" with this company.

Hello,

The reason I am writing this email is to complaint about the service and the product I got from The Lastman boys on Dundas st Mississauga. I ordered a sectional, bed and two accent chairs in December 2022 store manager Manny and Mario promised me that we will receive our order on 6th January so I sold my sectional for very less price. On 6th of Jan I was waiting for the delivery confirmation no one called so I called the store in evening to confirm about the delivery so the CRS said there's a delay now sectional we be coming at the end of January. Now I dont have anything to sit at home. So I waited for the end of month noone called. Then I called them back again now they said its coming in first week of February.

After the first week of February passed again Noone called so I called back now they said end of February and everytime I asked about manager Manny he is never available. Now it's been two and a half month I have nothing to sit. Finally I received the sectional in first week of March.

The guys delivered and installed when we sat on it one of the arm of the sectional is defective so they send me defective sectional after we waited for almost three months.

So I called the branch where I bought the sectional from they said send the email with the picture of defective part. I made a video and send them. I received email back from Anjali she said your case been expedite and you will receive new replacement in two weeks and now it's been more than one and half months still waiting for my replacement.

I send two emails to Anjali no response. I think I did a big mistake bought furniture from you guys, your location at Dundas have the worst customer service. I bought furniture from The Brick, Leon's never have any issues. Manager in the branch never came over the phone to resolve the issue. They lied to me when I bought the furniture that I will receive the sectional first week of Jan 2023, I sold my old sectional before the date so cheap because I can't fit two huge sectionals in my condo.

For almost two and half months we sat on the floor because we didn't receive sectional until March, now the sectional you send me is defective. Manny (The Manager) told me someone from head office will call me regarding compensation never received any call. Whenever I called the store ask for manager, they aways busy.

Now I'm losing my patience. Please look into this matter ASAP otherwise I have to take further steps.

Rahul

Transaction Date: Sept 19/2019 Amount Paid: 1086.00 What the business committed to provide: Gold Standard Warranty (Purchased) Nature of Dispute: Requested repair under gold standard warranty in line with warranty for issues with couch - Company didn't even see photos and refused claim that was within time frame. Has business tried to resolve issue: No, they just denied the claim without seeing photos and would not even look at the couch that has multiple issues. Stating that multiple issues is why they have the right to deny repair sight unseen. invoice number 1755632 for this purchase. Please note it is hard to show many of the issues in pictures as it is more of a inside the couch issue. The springs in the cushion as if they have uncoiled inside. This makes it very uncomfortable and not a spot someone can sit any longer. The corner cushion which has concaved in on itself. You can no longer sit in this area of the couch either. If someone sits on this spot you sink right into the couch itself instead of sitting on it you are sitting in it. The separation of the support for the centre portion of the couch that connects to the long side. I am not able to take a picture of the support itself as the backing doesn’t peal away up in that area. Whatever is used to hold the support that goes from the base up to the top of the back side of the couch has separated.

I bought a dinning table worth approx $2000. Delivered in time. But the table top and one of the chairs were broken. The issue was reported within 48hrs of delivery but till now we didn't either recieve replacement or refund. Its over a month. Whenever, I calll bad boy they just say "we haven't received any response from the vendor".

This is really ridiculous to wait for this long, moreover there is no timeline when this will be resolved. Pathetic services.

I purchased a Frigidaire microwave/convection oven on January 14, 2021 for$1367.25. I also purchased the extended warranty at the time of purchase. Invoice#388186, order#1665893-service w/o-1845825. The appliance no longer works, it trips the breaker. On Feb. 24th I sent an email requesting service. I finally got a response on March 21st that a service technician will contact me within 48 hours. A week went by and i called Anjali at the service department and she said they don’t service my area and they will find another technician. It is now April 6th and no technician has contacted me. I have left many messages for Anjali and her manager Christine, but no one will return my call.

We had bought a fridge from Lastmans back in 2020 and we bought the extended warranty. I placed a warranty claim back in August of 2022 as the fridge was not staying cold. We lost $300 due to this issue and I submitted a Service claim. The service guy came out and told me he would have to get approval as the repair would be over $400. After weeks of not hearing anything from Lastmans and many messages through their service portal and many phoen calls to the store directly (and many messages left with no response) my husband finally got a hold of someone and after a few phone calls we were told we could go into the store and pick a warranty fridge. By this time is was the end of September. We picked a fridge and placed the order and thought the issue was taken care of. Our fridge finally arrived March 20th or so. I was told that it required payment and I advised that it was a warranty claim and the rest was to be put on my flexiti card. I received a call the next day and they informed me that my warranty claim had been denied (after no hearing anything after 8 months). I was told on March 23rd if I did not hear from a repair guy by Monday (March 27th) to call the store again and they would get someone in contact with me right away. We called back on March 28th as we had not yet heard anything and were told to email Cathy to get this resolved. I sent Cathy ([protected]@nooobody.com) an email on March 28th and received an email back on the morning of March 29th asking for my phone number to look into my account. I emailed back with my phoen number and have not heard anything since even after sending multiple follow up emails with no response. I have also had my husband call multiple times with no answer back. He has left a message with her as well.

We are a family of 6 and have been without a fridge for 8 months! Plus have wasted 8 or more months of our extended warranty! We need this fixed immediately!

I purchased a bedroom set on line because I'm in Florida.

Before doing so, I confirmed that the 8 pieces I ordered were in fact 'IN STOCK'.

The order was placed March 27, 2023. Under normal conditions, once an order is placed, a confirmation of the order is sent out. As of today, March 31, 2023, nothing has been received. However, Lastman's Bad Boy charged my credit card.

I attempted to call customer service March 29th and after waiting on hold for 15 minutes, I hung up. I then immediately sent an email as directed to do while online with no response. Friday March 31st, I called the Barrie location where I live and spoke to 'Barb'. She was very kind and understanding and subsequently advised that the order number I was provided with is wrong. Furthermore, I was informed that 1 of the items I purchased wouldn't be available until sometime in August 2023. If that's the case, why wasn't i informed? A phone call, message or email. NOTHING.

Lastman's Bad Boy fraudulently charged my credit card without disclosing anything.

My advice to anyone thinking of shopping at 'Lastman's Bad Boy', DON'T. IT'S NOT WORTH IT!

Norm L

Purchased a television from Badboy Brampton. Firtstly, the service at the store is terrible. They tricked me into buying warranty for the TV saying they will replace the TV or pay to fix the TV if anything goes wrong. This is not true. They lied to me. When we took the TV out of the box and installed it we notice several horizontal and vertical lines on the screen. I immediately called the store and spoke to a lady manager on duty. When I started telling her about the problem she immediately cut me off saying the first year is under manufacturer's warranty and I should not be calling the store. I called LG, and they told me to send a photo of the screen. I did, they immediately told me that the store badly handled the TV and it is the fault of Badboy. They are responsible for the damages to the TV. I called Badboy back and the Manager started shouting at me...

Truly I do not know how this company is allowed to operate in Canada when they sell bad product and treat customers so badly. I have received several messages from Badboy indicating they are looking at my claim, and someone will get back to me. but still no results. My suggestion, DO NOT buy anything from Badboy. The promote an attractive sale, but the product and customer service is bad.

Mahindra Udit

Attachments

Jan 24, 2023, 3:35 PM

to [protected]@nooobody.com

Hello,

Please refund money in the amount of $208.88 as the product you sold me is not good and you refuse to refund me what I paid you. The product is still under manufacturer's warranty and I have disposed of the TV. So no warranty is required from you. I have attached the invoice.

Please advise as I need this money back. I DO NOT want a store credit.

Thanks

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One attachment

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Order # 1797938

Dated - July 2, 2022

Complaint made in time and you said for me to go to Manufacturer as it is covered under manufacturer's warranty for the first year.

Refused by LG as they said you mishandled the product.

I am tossed back and forth from LG to you.

To make things worst your Manager started shouting at me and swearing.

Purchased from Badboy Brampton

Terrible service - Product defective and you refuse to return what I paid you.

Purchased 50 Months Warranty from you which I DO NOT want anymore

Total amount to be reimbursed $208.88

I DO NOT want store credit. I want my money back.

Picture of order / invoice below