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Lastman's Bad Boy Superstore Customer Care Service

3
Complaints146
Pending17
Resolved0

Lastman's Bad Boy Superstore

500 Fenmar Drive
North York (Toronto)
Ontario
Canada - M9L2V5

Customer Support Phone Numbers

1877 888 0050(Customer Service) 4 0
+1 416 667 7546(Customer Service) 1 2
+1 705 722 7132(Barrie Store) 1 1
+1 905 304 1118(Ancaster Store) 1 1
+1 905 315 8558(Burlington Store) 1 3
+1 905 451 8888(Brampton Store) 3 0
+1 519 576 4141(Kitchener Store) 1 0
+1 416 630 1777(North York Store) 1 0
+1 905 571 2555(Whitby Store) 1 0
+1 519 690 1112(London Store) 1 0
+1 905 803 0000(Missisauga Store) 2 1
+1 416 750 8888(Scarborough Store) 1 0
Mon9:00 AM - 6:00 PM
Tue9:00 AM - 6:00 PM
Wed9:00 AM - 6:00 PM
Thu9:00 AM - 6:00 PM
Fri9:00 AM - 6:00 PM
Sat9:00 AM - 4:00 PM
SunClosed
Ancaster
60 Martindale Cres, Unit 4, Ancaster, On L9K 1J9
Fax: +1 905 304 9135

Barrie
42 Caplan Avenue, Barrie, On L4N 0M5
Fax: +1 705 722 6673
 
Brampton
499 Main Street South, Brampton, On L6Y 1N7
Fax: +1 905 451 8111
Burlington
3060 Davidson Court, Burlington, On L7M 4X7
Fax: +1 905 315 8841
 
Kitchener
1138 Victoria Street North, Kitchener, On N2B 3C9
Fax: +1 519 576 6657
 
Whitby
1615 Dundas Street East, Whitby, On L1N 2L1
Fax: +1 905 430 2082
 
Mississauga
1970 Dundas Street East, Mississauga, On L4X 2W7
Fax: +1 905 803 9044
 
North York
1255 Finch Avenue West, North York, On M3J 2G4
Fax: +1 416 630 2693
 
London
1040 Wharncliffe Road South, London, On N6L 1H2
Fax: +1 519 649 1044
 
Scarborough
1119 Kennedy Road, Scarborough, On M1P 2K8
Fax: +1 416 750 8892
Plus

Lastman's Bad Boy Superstore Complaints & Reviews

Lastman's Bad Boy Superstore / customer service

Je
Jul 30, 2019

My uncle who is a senior citizen recently made a large purchase in the mississauga store. We received delivery on Friday. The drivers were rude and ignorant. I asked them to remove the boxes as what was agreed upon with the salesman . They yelled at me that they don't do that and that the...

Lastman's Bad Boy Superstore / chairs and quality of them

Ho
Jul 02, 2019

Lastman's Bad Boy SuperstoreRecently i bought 1 sofa and table with 4 chairs but one of chair's leg was broken, I asked them please replace the leg and after 1 month they gave me a used and broken leg again. I couldn't use the chair for my party. And the most important thing, i checked all chairs and all of...

Lastman's Bad Boy Superstore / edgewood couch

Dd
Jun 05, 2019

I was desperately shopping for a low priced couch online Sundap at around 11pm. The couch from this company pooped up and stated the item was "in stock". However did not say when it will be delivered. The transaction was processed online monday morning around 12:17am. I woke up monday...

Lastman's Bad Boy Superstore / tv samsung un58nu7100 4k led

Fa
May 19, 2019

Hi there, On 11May, I visited your store in Brampton & decided to buy TV+ TV table+ reclin chair. Two sales men approached me 1Moore & 1Manbir. I came to the store & already having in mind the TV on subject since I saw the advertisement on website but needed more information & I asked...

Lastman's Bad Boy Superstore / tv/extended warranty

Dm
May 17, 2019

My wife purchased a tv 2017 with an extended warranty. The tv just went dead. She called them and was told a service technician would be in touch as they had to find one in ottawa. A week went by and no contact. She called them again, we are still looking for a service technician. After...

Lastman's Bad Boy Superstore / delivery and communication

Ib
May 14, 2019

Walked into the bad boy store in barrie, looked around and finally settled on a floor model couch. We needed delivery and was told that this would occur the following thursday (1 week later). So my husband takes the day off (unpaid), waits all day, then I call and find out they have no...

Lastman's Bad Boy Superstore / everything

Ma
May 12, 2019

Hi there, Its been highly disappointing to say that the service I received from badboy is the worst experience I ever had in my life. Just a month ago I bought my first home of my life and I was so excited to buy all the basic furniture I need in my new house. All my excitement went in pain and...

Lastman's Bad Boy Superstore / frigidaire professional appliances set

H1
Jan 29, 2019

We bought 5 years of warranty on our appliances set. These appliances were dilivered to us in January 2016. We still have 2 years of warranty left. We called 2 times the technician for our stove which was making clicking sound after use of oven. It still has the problem of going on and off...

Lastman's Bad Boy Superstore / sofa and love seat

Bo
Jan 13, 2019

I bought a sofa and a loveseat in boxing day (worth 1850). As it did not arrive timely, I contacted them and asked for full refund. I was told I can not get refund as all sales are final. Every time I communicated with them they just send a single line message all sales are final. It wa...

Lastman's Bad Boy Superstore / all products

So
Jan 02, 2019

Lastman's Bad Boy SuperstoreBought a fridge, and bedroom set with mattress from this horrible company. The following were delivered damaged: Dresser - visible wood chip + mirror trim on both corners are cracked + bottom drawer is broken Chest - mirror trim on both bottom corners are cracked Mattress - (from my...

Lastman's Bad Boy Superstore / delivery of reclining sofa (product #103093) (sale # w435206)

Ke
Dec 07, 2018

Lastman's Bad Boy SuperstoreHello there, My name is Ken and today December 7, 2018 at 10:15am I received my the delivery for my very first purchase of furniture at my home. As its the holiday season and Christmas is fast approaching the new addition of my sofa to my newly renovated home was very exciting...

Lastman's Bad Boy Superstore / couch

Ve
Dec 03, 2018

I never do this... But Lastman's Bad Boy is by far the worst company I have ever dealt with. As a result of their negligence and lack of concern for customer experience I will not have living room furniture for Christmas. I ordered furniture in the London store on labour day weekend and wa...

Lastman's Bad Boy Superstore / reclining sofas

Sa
Nov 04, 2018

Both my sofas gave out, just over a year from purchase (the second set! The first gave out within a year!!!) Badboy won't acknowledge, their products are shoddy!!! Customer service, would not give me the time of day, and were rude! The purchase of the original set, was the first time, I...

Lastman's Bad Boy Superstore / kitchenaid induction cooktop

Sh
Nov 02, 2018

I got this item along with other appliances and furniture about $40000 on and stove got on aug repaired in less one year and whirlpool came and change some parts and again I have issue here and there and again sep 27 it got repaired and after 3 weeks they changed the parts now by bad boy...

Lastman's Bad Boy Superstore / sofa

My
Oct 23, 2018

Terrible experience and badly impact on my feeling. I bought a 3 pieces sofa in Lastman's bad boy store located in the 1119 Kennedy Rd, Scarborough, ON M1P 2K8, Canada. Lastman's Bad boy's sales and manager are so aggressive to make sales with you. They give me a feeling of robbery. It'...

Lastman's Bad Boy Whitby / lazy boy chair

Ia
Oct 22, 2018

I ordered a chair back in July I believe and was supposed to get it a few weeks later.. we received a call to tell us that the chair was damaged so they were ordering me a new one and told me to wait till sometime in October. Well I just received this chair on sunday October 21st and it...

Lastman's Bad Boy Superstore / missing a lamp table that I paid!!!

Kc
Oct 19, 2018

We ordered a bedroom set that comes with 2 lamp table mirror and a drawer it all came except for ONE LAMP TABLE!!! I called so many times they told me they will call me back and they never did I keep on calling them but they always put me on hold right away so rude I email them they never...

Lastman's Bad Boy Superstore / product and service

Sy
Oct 04, 2018

Purchased Two Mattresses and a queen size box Spring at Burlington Location. The salesperson was T. Findlay and manager G.Salter. Box spring as per delivery guys would not go through the door and they took it back. to be replaced with split queen size. The salesperson told me that the split...

Lastman's Bad Boy Superstore / sofa

Re
Sep 07, 2018

No indication that the sales are final and no refund and this is very important in Canada because many people from different country doesn't undrestand English very well and My husband international student got very bad experience, the sofa didn't fit in my apartment door was small and...

Lastman's Bad Boy Superstore / couch and chair

Ro
Aug 14, 2018

I was a great customer since 2009, till now. Don't believe anything they said about their warranty and their customer service. I bought a new recliner couch and chair in November 2017. It broke down in April. Now its August and still getting the run around. I called today. They till don't...

Lastman's Bad Boy Superstore / mattress not fit, the store refuse to refund

Li
Aug 05, 2018

We bought a king size bed and a king size mattress from Bad Boy Ancaster store. It was delivered on Saturday, Aug. 4, 2018. My wife slept on it that night, but she wakes up next morning with her back pain. We went to the store the next day -- Sunday Aug. 5, meet the sale person who sale...

Lastman's Bad Boy Superstore / tv stand

2b
Aug 01, 2018

These people are disgusting they sell you broken parts and pieces and don't tell you that it is no refund, beware they are SCAMMERS. Went in to speak to Christy S the sales manager and he says he can't do anything sorry. Christy S from kennedy and lawerence location is very disrespectful...

Lastman's Bad Boy Superstore / samsung fridge

Pa
Jul 05, 2018

My fridge broke down. I called service department. They told me service company would call me in 2 days. They called me back in 4 days. Service guy comes 2 days later. Next day I have to call to follow up. Turns out they won't be able to get part for 1-2 weeks. Finally after calling...

Lastman's Bad Boy Superstore / fridge and service

Ba
Jun 07, 2018

Lastman's Bad Boy SuperstoreMy father, at end of life copd went into store(victoria st kitchener)and purchased a fridge. Received a call the next day and was told that the fridge he purchased was no longer available and he would have to pick out a different model. Done. Delivered 4 days later. Dropped it off in...

Lastmans Bad Boys / price match

Em
Jun 06, 2018

Lastmans Bad BoysThis is a copy of an email I sent to a customer service rep Hello Mike; I am sure you are tired of dealing with this, as am I, but it's the principle of the issue that has me upset. Your company is comparing apples to oranges when you sell me something saying it is tax free, and then for...

Lastman's Bad Boy Superstore / product still not received, was ordered more than 6 months ago

Yi
May 27, 2018

I bought a sectional sofa on Black Friday Nov 26 2017 at bod boys burlington location, got it delivered on expected time, no concerns, liked it but it looked a bit smaller in my living room so we decided to add an armless sofa to extend the length so it works in our living room and we were...

Lastman's Bad Boy Superstore / terrible customer service, wrong product delivered, poor quality product

Un
Apr 07, 2018

Lastman Bad Boy Furniture is THE WORST FURNITURE STORE in Canada. I ordered a 5 pc Kwality Lorie Black Dining Set on March 23rd, 2018. First they told me the Table legs were out of stock so they could not deliver it on my requested date on Saturday, March 31st. However, on Wednesday, March...

Lastman's Bad Boy Superstore / all the products

Am
Mar 27, 2018

Worst possible products, we had a TV delivered to us with a defective RCA screen which Bad Boys refused to replace, causing us to go to RCA directly, a process which took us 4 months. We paid for your " solid gold" warranty which won't even cover a 8 month old washing machine that had the...

Lastman's Bad Boy Furniture / solid gold warranty - garbage!

He
Mar 14, 2018

We purchased frigidaire professional appliances from bad boy. Our purchase experience was good. Delivery was good. A little over a year after we got our fridge we had some issues. I began calling for a repair under our solid gold extended warranty. Don't waste your money! I've...

Badboy Furniture / scam... overcharged

Ha
Jan 13, 2018

Badboy 1255 Finch location They didn't explain or tell you anything... Like delivery charge and all the warranties. I made a purchase 10, 000.00 and she added on all the unnecessary charges and she didn't tell me. The bill came out nothing but the final. I felt weird and asked for a proper...

Lastman's Bad Boy / damaged sectional delivered

Ms
Jan 05, 2018

Lastman's Bad BoyOn nov 17th 2017 I purchased a leather sectional couch cost over $1700.00 . On November 22 nd 2017 the couch is delivered badly damaged😡 The delivery men even pointed out the damage! We immediately called the store were told it would be rectified ASAP a new couch would have to be delivered!...

Lastman's Bad Boy / damaged sectional delivered

Ms
Jan 03, 2018

On nov 17th 2017 purchased a brand new sectional couch from badboy the finch location. On November 22nd 2017 I was delivered a damaged sectional couch😡 the store was called immediately was told a new couch would be delivered well it's january 3rd 2018 and the damaged sectional couch is still...

Badboy Furniture on Finch / delivery of damaged sectional sofa

Ms
Dec 09, 2017

I'm still waiting since November 17th 2017 for the brand new sectional sofa a bought !! It's December 8th 2017. They delivered me a badly damaged sofa on the 17 th of November it was suppose to be brand spanking new! I've been on the phone constantly !! With no immediate...

Lastman's Bad Boy Superstore / samsung washing machine and dryer set

Ms
Nov 29, 2017

On Boxing Day I went to the Bathurst and bloor location to get some deals!waited in the freezing rain! Was denied to use credit! Store said they were not accepting credit ! No where was this stated in the flyer or advertisement!lost my doorcrasher deals! Called the finch location they told...

Bad Boy Furniture / couch and loveseat - warranty sucks

Ma
Nov 27, 2017

We purchased a reclining couch and loveseat from bad boy, mid 2014.. with their 'solid gold 5 year protection. It was only a year before we had issues with the couch (springs coming up through the eat, broken frame, so I called and they DID take it back, but it was months before we got it...

Lastman's Bad Boy / frigidaire dishwasher

Pr
Nov 05, 2017

NOTE: We sent the below-mentioned hard copy letter to Mr. Balasingham in September 2016. Over a year later we never got a response. Here is another opportunity for Bad Boy to explain themselves. You chose to ignore a written letter for over a year, which does not make this situation any...

Lastman's Bad Boy / delivery team and customer service

Dh
Oct 14, 2017

Bad Boy seems to have no concept of quality, I wish I knew this before because I would have never bought from them. 1. They send third party unskilled delivery personnel to do the job, who are unable to do their job if you have anything but a straight forward path 2. They left my property...

Lastman's Bad Boy / samsung oven not holding heat

St
Oct 03, 2017

I have been in contact with the warranty department since September 6th, 2017 about my Samsung oven, which had previously been serviced 3 times for the same issue. I was told numerous times ( September 11, 2017, September 13, 2017, September 19, 2017 and September 26, 2017) that Stein...

Bad Boy Furniture / whirlpool washer

Ja
Sep 12, 2017

My washing machine died. Called for extended warranty, your tech came and said the bearings are shot.that took more than a week. now another week later badboy says they are gonna order parts. there are none in north america so who knows when they get them. then they will call for another...

Lastman's Bad Boy / loveseat chocolate brown

Sh
Aug 09, 2017

I purchase a sofa and love seat. Arrangement for delivery was schedule. I was unable to reach someone at Delivery service to cancell my schedule date and to rebook another date. I was told that I can call to reschedule the deliver date. After numerous times trying to reach someone I...