Lastman's Bad Boy review: Solid gold warranty on sofa 2

I purchased a sofa from badboy in Kitchener on August 24, 2018. I purchased a 5 year solid gold warranty from them for the sofa
In August 2022 I noticed the back pillows were pulling away from the sofa causing two holes. I filed a complaint through the solid gold warranty
The claim was denied, stating I should have contacted them earlier as the holes were too big
On January 25th, 2023 I noticed threads coming loose and another small hole in a third back pillow
I again submitted a complaint through the solid gold warranty. I was told that it was regular wear and tear and was not covered
Even though the hole is coming apart at a seam and the threads are loose from a seam. Their contract states that fabric seams are covered.
When I sent clearer pictures of the pillow and stated the terms of their warranty i was again denied stating my complaints were “accumulative and were not covered. The pictures that were re sent were of the samf pillow
Badboy does not want to stand by their product or their warranty. A couch should not be tearing apart from the back