Lane Bryant review: an employee of lanebryant ( 1 comment)

I'm glad today's experience ended on a positive note. However, I'll never shop at the La Habra, CA store again. When I purchased a $52.95 item weeks before, I was very clear about how I wanted to make sure that it was the right size before buying another. I'd lost weight and didn't know what my current size would be. The saleswoman seemed disappointed and rung up my measly amount and gave me a $25 coupon along with my receipt. Once that coupon became effective, I tried to use it at the same location, but the (same) saleswoman today told me I had to buy 2 items in order to get the discount. It was not a Buy One/Get One coupon. It clearly stated that if I bought any ITEM at $50 I'd get a $25 discount. I'm surprised at a few things: the saleswoman argued with me about a simply written little coupon; she didn't offer to contact someone at a higher level or consult her co-worker to see if she misunderstood; she didn't respond when I said how disappointed I was that I'd driven out of my way to what used to be my favorite Lane Bryant store. Nothing. I went to another store several miles out of the way. The experience was the complete opposite. The saleswoman was amazing. I showed her the coupon although I feared someone was going to prove that I didn't understand the terms of it. She clearly said it was applicable to my $58 purchase. I walked out of the store a happy camper. The puzzling part of all this for me? I went to a lower-income demographic mall and got better treatment than a higher-income shopping center.

I truly hope Lane Bryant gives the La Habra store's saleswoman current training on coupons and customer service. I also hope that someone's comment that the La Habra saleswoman was probably trying to "up sell" me is not true. If it is, I'll have to find my garments elsewhere. Unfortunately I think Cacique is exclusively Lane Bryant's. Catherine's got shut down. I don't shop online. I'm a senior citizen and prefer chatting with real people vs. robots. Thank you for reading this and best of health to everyone during this pandemic.