LaMonica JohnsonUnauthorized billing!


My cell phone was turned off for a bill that was past due. I received a phone call from a collection agency in July 2007. I told them that I would call sprint and pay the bill because I wanted to be sure that the phone services would not be restored. The collection agency assured me that the services weren't going to be restored. However, I called sprint and requested they give me my final bill so I would not have any more phone calls from them. I was then told my balance was $96.94. On July 12, 2007, I paid that balance in full. I made it clear that I didn't want the services restored. I was not under contract so there was not any further obligation. The next month I received another bill for 37.23. I've called numerous time and I keep getting different stories about what could have happened. On November 25, I got another phone call from a collection agency and another story. This time the customer service representative attempted to tell me that I added a service to my phone on July 8, 2007. If I refused to pay my bill, I would have never paid that amount of $96.94. The amount that they are claiming I owe is not a large amount. However, I find it unfair for them to keep demanding money for an account that was supposed to be resolved.

Post your comment

    In The News

    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem