Lambert & Butler
Reviews and Complaints

I bought a packet of L&B Green (Menthol) I have smoked this brand since 2000, and never had any issues. Unfortunately within the last week I have now bought 2 packets of cigarettes from different stores (Morrissons and Nisa in Walton, Peterborough) and all the cigarettes in both packets are not Menthol, they taste like normal L&B Cigarettes! What is going on? These packets of cigarettes have cost me £9.35 each and each time I have had to go and buy a new packet as I cannot smoke normal cigarettes, I smoke menthol. I may have to think about swapping brands if this happens again. Could you please tell me what has happened? The cigarettes look like my normal menthols but when it comes to smoking them they do not taste of menthol at all, they taste disgusting!

I bought a packet of Lambert & Butler original silver on 31/01/2018 from the petrol station on Park Row, Bristol.

When I opened the pack of cigarettes I noticed that they didn't look the same and that the cigarette butts were a lot larger and extended approx. 1cm longer than normal.

When I lit the cigarette, the taste and smell was not as normal and also would extinguish quickly unless constantly being dragged. Also the white part of the cigarette looked like it had markings on.

I bought a 20 pack of lamber and butler silver from shop call U Save shops 1, 157 Nigel Rise, dedridge, Livingston EH54 6LX and they do not taste or look right. The filter is a lot bigger than other lambert and butler cigarettes, if you don't take a draw within a few seconds then the cigarette goes out... I had a couple a thought maybe it was just me but however my partner tried them and said the same thing. So we went and bought another pack from a different shop and the size difference in filter is a big difference, the writing on the cigarettes are a lot darker than normal, I would like to know why I am spent £9.80 on a packet of cigarettes that I cannot smoke!

Hi, I have purchase a packet of l&b blue crushball today at @ one stop store, and I've been popping the ball for crushball but no I'm not getting any methel effort on the cigarette and just taste like Normal plain cigarettes! I am very disappointed as they are not cheap! And don't like normal cigarettes.

My packet serial number is [protected]

I wish to hear back,

My email is katiegiles.[protected]@icloud.com

Many thanks

I have been smoking lambert & butler for years and never had a problem up untill the last few packs ive bought were there tobacco missing but worst a few cigarettes have crackeled were one was that bad when i lit it bits of the red end dropped of and burnt my cover as it crackeled and seem to have tobacco missing once again i am very upset over this .

I've been smoking lambert & butler cigarettes for many years & never had a problem until the last few times I have bought them! This pack I have now I bought this morning there's tobacco missing from the end of each cigarette, they are really mild so you can't get a drag from it & on the end where the white paper meets the filter is not together properly & smoke is coming out from that end! I've never had a problem before, this has been like this at least the last 3 times & at over £9.00 a pack it's not fair that most of them are no good to smoke!

I have been a lambert and Butler Cigarette smoker for many years and have never had any complaints until now. I have bought a usual pack of 20 as I would always and the cigarette tobacco is extremely dry with approximately half a centimetre of tobacco missing from the end causing the paper to crumple inwards. The cigarettes taste disgusting nothing at all like they usually do! I am extremely disappointed given that a pack of 20 now costs just short of £10.

A few years ago the new L & B Bright Blue was well under £6 for 19. What I don't understand is that the Budget adds 1p, 2p, 5p etc each time, but somehow they are now selling for between £7.56 and £9. How does that work? Why can you not just put the price of the cigarettes on the packet like you used to, so that shops can't rip people off. SPAR is £8.50+. Tesco and ASDA, £7.56, Co-op £7.50 and BP garages sell them for over £9.

Also, I know it's the Government that has made all cigarette packets black, but it's not stopping anyone from smoking. The only people that it's causing problems to are the shop assistants, who have to spend ages trying to find them! The world has gone mad!

The past 4 months I have changed to your brand of cigarettes and I am not happy that on more than 4 occasions I open a pack to either 18 or 19 cigarettes when it clearly says 20 on the pack. They are not cheep so when I ask and buy 20 I expect to get 20 and as you know once opened the shops will do nothing about it. I do not think this is acceptable to a paying costumer and would like this resolved.

Hi my name is neil grundy I bought 600 l and b silver from Manchester airport flying out to sola stavanger Norway as I started smoking them I noticed that they was strange taste and very strong felt like I was smoking fake cigarettes I have 480 left I still have my all my paper work from witch I bought them they have made me very ill I even stayed a friend s cigarette and they tasted as they should

First ever time I had a fault with yourself was today.. Bout a packet of 20 l&b silver original cigarettes from the coop in inveraray argyll and when I opened the packet the [censored]s look ed different.. Though many the changed the colour of the filter.. Light one up and realize it's mental.. Sterling duel to be specific.. I can't smoke menthol [censored]s and now lost money.. Coop won't take them back cause opened and one has been sparked up and 3rd of [censored] smoked. What can you do about this.. Quite annoyed to be honest

I opened the second compartment in my packet to find only 7 cigarettes inside! For the amount it costs a packet, I've felt like I need to raise this issue. I feel totally ripped off and really quite annoyed I can't seem to find anywhere online that allows me to simply email my complaint to lambert and butler. Their website constantly comes up with errors and I can get no further than the front page.
Bitterly disappointed

Hi,

One of the cigarettes in my pack was faulty, the filter had the fault so the cigarette couldn't be smoked. I have had many occasions where this has happened and this time I thought i should bring it to your attention as it's becoming rather annoying and I don't pay money for faulty cigarettes. Please see the photo attached

Kind regards

T.roe

I purchased 200 lambert and butler from Sainsbury's in Northwich as I do each week on my weekly shop.
I would say 5 out of 10 of the packets were faulty. Most of the cigarettes I could not get a drag out of as there seemed to be large pieces of solid tobacco in them.
They are not cheap nowadays and can not afford to throw money away like this.
I would therefore like some kind of compensation.

Hi, I brought this packet over the counter at my local shop in churchdown village, the cigarets I brought arent smoking properly with nothing coming off them and they don't taste like normal lambert and butler silver, I will provide the batch code, any chance can you have a look at them as they're expensive to buy and this packet just isn't right?

My email is [protected]@hotmail.co.uk

Serial number : [protected]

Batch number: mrh hgj loe vyk
7A097P10907

Dear who it may concern,
I have just found a metal pin in my cigarette after smoking it all. When was smoking it was trying to flick the ash off and nothing was happening and was really confused when I got to the end of the cigarette and all the ash fell with a metal pin falling out with it.
I would like to speak with someone as soon as possible concerning this

I purchase 20 of these cigarettes per day, I have never had any trouble with them before, I went to my local Sainsburys on Saturday 29/7/17 and purchased 60 to get me through the weekend, out of each of these 3 packets once opened it was discovered that over half of them were so dry that when I took 1 out of the packet half of the tobacco fell out the cigarette, leaving virtually nothing left to light, not only did they burn very quickly, but big lumps kept falling off them, making them to dangerous to smoke anyway. These are my usual brand of cigarettes and at £7.64 a packet I would not expect such poor quality.

This happens all the time causing injury and damage!
Today I was at the bingo and while having a cigarette the end fell off causing my trainer to get damaged and 5 burn blisters on my ankle.
Always burning my hands, damaging clothing and sofa.
This happens quite a lot and one day will cause a serious injury to someone not just sofas, clothing and ankles!
No happy at all!

I recently purchased a packet of cigarettes from my local shop which I do every week only yesterday when I opened them they had some type of beetle/ants in the tip. I've never had this problem before and didn't want it to happen again.
I have thrown the cigarettes away And unsure if I want to continue smoking Lambert and Butler [censored]s after this experience. I hope this doesn't happen again. Thanks

Hello I have brought one of your packet of lambert and butler cigarettes and the cigarette has came apart from the filter it also burnt my hand as the cherry of the cigarette hit my had as a result in the filter coming away from the cigarette I really don't think this is acceptable as this has happened to myself many times and it's not like your cigarettes are cheap I have smoked your cigarettes for many years and I am quite disappointed with the quality