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Lambert & Butler
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www.lambert-and-butler.co.uk
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1.1 332 Reviews

Lambert & Butler Complaints Summary

6 Resolved
326 Unresolved
Our verdict: If considering services from Lambert & Butler with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Lambert & Butler reviews & complaints 332

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11:16 am EDT

Lambert & Butler l&b blue bright air filter

I find that since the filter has been changed on this product it has become a serious fire risk, when I get to the end of the cigarette the lit end just falls out of the tip. I have burnt myself several times and quite often it as landed on my kitchen work surface. Luckily for me I do not smoke in my living room. Somebody else might not be so fortunate. You have to be very careful otherwise it could cause a serious house fire. This needs to be addressed as a moment of urgency before a serious accident happens. Surely there should have been stringent health and safety tests before this was put on sale, surely this product is not up to British Standards. I have also contacted my local fire service to inform them of the fire risk.

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4:30 pm EDT

Lambert & Butler cigarettes

I bought 200 cigs from Manchester Airport and out of the 200, 2 of the cigarettes started to smell of burning plastic so I looked at my cigarette and it was bubbling from plastic that was inside i didn't think out of it from the first cig so I through that away but them to light an other 1 out of a different packet for it to do the same I am really not happy Its making me think twice about buying these again if I would of fort about it at the time I would of video the bubbling of the plastic wish I did now

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10:23 am EDT
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Lambert & Butler lambert and butler blue

So this isn't the first time I have experienced this and I know I'm not alone.
Today I bought my usual 20 pack of l&b blue from my local shop, on skinning up my joint emptying the contents of one of the cigarettes I came to find mixed in with the tobacco was pieces of paper and what can I see is the foil packaging.
I proceeded to break open a couple more and to my horror found in another cigarette pieces of scrunched up paper and a piece of plastic! Luckily I didn't smoke these cigarettes but it makes me wonder how many pieces of plastic and pieces of paper I have been inhaling over the years.
The first time this happened to me I found pieces of string mixed in with the tobacco 😡 it's no wonder smoking kills when you aren't inhaling tobacco but pieces of paper and plastic!

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3:03 pm EDT

Lambert & Butler lambert & butler

I bought a 100 multipack of cigarettes upon opening the pack 2 packs were damaged one more than the other it had no pack lid although covered in cellophane. Carrying them about was a problem as they kept falling out of the packet. The cigarettes themselves were all there just the packaging was faulty. I have never before encountered this buying this product. I have been smoking Lambert & Butler for years.

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2:26 pm EDT

Lambert & Butler broken fag

I bought a packet of fags I took 3 out and found one that was half broken. I am really upset due to the fact that I paid for 20 and only got 19. This really angers me due to the fact that they are £10 or more and I dont get the right amount in them. I buy your product as they are the better one but now I think I will be changing due to the poor product.

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10:54 am EDT

Lambert & Butler l and b crushball

Just bought a packet of l and b crushball from Morrison's Perth to find none of the cigarettes have the small ball in them very disappointed not likely to smoke them now out of pocket again not first time this has happened barcode 5000431027510 my email address is [protected]@hotmail.co.uk should u need to contact me at the price of cigarettes these days you'd think quality control was of upmost importance

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7:32 am EDT

Lambert & Butler lambert and butler silver

I purchased 2 packets of Lambert and Butler silver from my local Tesco yesterday. In both packs, 2 of the 20 in each packet weren't Lambert and Butler silver, they had a silver band just under the filter, tasted awful, with an odour to match! Red lettering, quite faded and smudged, appeared to say Route, and the number 66 which was clear.
can you explain please?

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12:56 pm EDT

Lambert & Butler l and b blue superkings

I noticed something in my cigarette so I snapped it and a piece of plastic ran down the whole of the cigarette... Ive tried to call them but ive not received a response back.. I dont wish to smoke a load of plastic in my cigarette I dont suppose this is in a list of ingredients inside of a cigarette.. Ive took photos and kept the cigarette but I dont know what this is going to solve.. I mean how does lambert and butler get hold of these complaints and who sent them.. Is this useless.. These tobacco companies need holding to account putting anything they want in these products

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6:31 pm EDT

Lambert & Butler l&b crushball

I have bought 5 packs of 20 l&b crushball from my local asda and they all have tasted like menthol before the ball has been crushed. This is rather annoying as me and my partner buy the crushballs because he likes the menthol but I do not. I am now out of pocket from several packets of cigarettes and I was wondering what is going to be done about this if I have had several packets like this then others will have and your crushball product needs to be reviewed

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1:21 pm EST
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Lambert & Butler l&b blue superkings green

Hi I bought a packet of what was supposed to be l&b blue superkings crushball from a local shop and they had sold me l&b blue superkings green and said that they were the same item just different name. After I had opened the packet to find that there was no crushball inside I went to the shop and asked for them to be changed. They told me there was nothing that they could do as they scanned as the crushball brand so they won't take any responsibility. I wouldn't mind but at nearly £9 a pack I'm very upset about this.

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3:50 am EST
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Lambert & Butler original silver 20 pack

Hi, I bought 20 l&b silver from my local Tesco at the weekend, on Saturday when I opened the packet and got a cigarette out to smoke, I notice a rip in it, making it un-smokeable as I could not get a pull on it. £10.35 a packet I want to be able to smoke them not have to bin some because they are torn. I have attached a picture of the first one I took out the packet for your reference, thanks.

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10:33 am EST

Lambert & Butler lambert and butler crushball

I'm writing regarding a packet of lambert and butler crushball. I don't normally smoke these but they were the only ones available in my local corner shop. Normally I smoke the lambert and butler blue. Iv went to get a cigarette out of the box and was unable to snoke this as it was partly snapped! As you can appreciate cigarettes are incredibly higher cost to what they use to be 15 years ago when I started smoking this brand. I would appreciate this being looked into as I wouldn't like to purchase another packet and the same thing happen. Many thanks for looking into this.
Regards jade Dodgson
13 newby grove
Thornaby
Stockton on tees
Ts178bs

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4:32 pm EST

Lambert & Butler green

Getting really fed up I smoke l&b green and on numerous occasions I have bought them and there is no mentol in the cigarettes not just one or two but the whole packet each time I complain to the shop but because I have opened them they can't refund them, now it's clearly states on the packet l&b green so there's no other way for me to no other than open them and smoke them, this hasn't just happened couple's times it's a it's most times I buy them, now when your spending nearly 9 pound a packet for something u can't even smoke it's really disappointing, yesterday was the last straw as it happened again, I won't be buying them anymore, I can't afford to keep giving/throwing away cigarettes as I can't smoke anything else other than the mentol.

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5:41 pm EST

Lambert & Butler real blue crushball

I have just found a peice of string I'm the middle of one of my cigarettes. I have attached photographs as evidence but be careful because clearly they are now just mixing in any old thing to bulk cigarettes out. Yes they were bought from the shop, a Mcolls/Safeway to be precise, fully sealed therefore could have only been contaminated in production. Absolute disgrace! No wonder is causes a range of illnesses, you wouldn't smoke string would you!

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8:17 am EDT
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Lambert & Butler cigarettes

Me and my husband smoke Lambert and butler real blue and purchase 20 each everyday lately I have noticed the ends are falling off the cigarettes everytime we smoke one. We have smoked these cigarettes for years and are seriously thinking if changing our brand due to this. We spend £20 a day between us on these and think that this is unacceptable thankyou

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3:12 am EDT
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Lambert & Butler crushballs

I have brought 4 packets now of my usual cigarette. L&B crushballs to find over half of the cigarettes dont actually have the crushballs in. Seem to be every packet i have brought over the last 10 days.
Very disappointed as i smoke these as i enjoy the menthol part. I have always smoked your brand and never had a problem like this.

Latest packet bar code [protected]
Picture enclosed

Thanks Emma Crowley
16 Heol tyn y fron
Aberystwyth
Ceredigion
Wales
SY233RP

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2:01 pm EDT

Lambert & Butler lambert and butler crushball

I purchased a 20 pack if your cigarettes that I have smoked for a few years, I was displeased to find one of my cigarettes had no crush ball inside and some clumpy white powder was instead (video evidence taken). I was horrified to think what I could've been smoking. I then took out another cigarettes and went to crush it and again no ball. I'm horrified to think what is also inside. I am able to send off this cigarette to your company if needs be for further investigation.

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6:08 pm EDT

Lambert & Butler real blue

Hi me husband and i have smoked these cigarettes for a number of years and over the past couple of months more frequently the ends are beginning to fall off just as your having maybe your 3rd or 4th drag of them. It's be coming extremely annoying as we have to keep on re lighting our cigarettes again & again. We don't really want to change our brand (we do buy 40 a day aswell) but the way things are going this is becoming to cross our minds quite a bit. Thanks for reading 🙂

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1:55 pm EDT
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Lambert & Butler lambert real blue

Bought packet of real blue from shop on lan coed road winch wen Swansea.cigarette didn't taste the same as another from different shop took them back to the shop I bought them from and was told they were bulk bought from bestway cash & carry Swansea lady put me on phone to her partner who was in another shop in gorsenion (but earlier today was told that owner was in Canada ) spoke to him told him wot was wrong as the shop in question has been selling illegal tobacco in the past he said I got it wrong there's nothing wrong with the cigarettes when I questioned him he said he wasn't the husband he was her cousin when I asked her who I was speaking to she said my brother check this store out plZ told lady I will b contacting trading standards she begged me not to hmm something not right

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9:58 am EDT
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Lambert & Butler lambert & butler blue

I am a regular smoker of your Lambert and Butler Blues. I went to light one this afternoon and noticed there was a thread protruding slightly at the end. I opened the cigarette to find quite a substantial amount of white string inside? I have smoked your cigarettes for almost 20 years and spend around £70 a week on them. I understand that the tobacco is of a lower grade, but this is unacceptable. I have attached photos.
Thank you.

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Lambert & Butler In-depth Review

Overview: Lambert & Butler is a well-established company in the tobacco industry, known for its high-quality products and commitment to customer satisfaction. With a mission to provide exceptional tobacco products, Lambert & Butler values integrity, innovation, and excellence.

Product Range: Lambert & Butler offers a diverse range of tobacco products, catering to the preferences of different customers. Their products are known for their exceptional quality, variety, and uniqueness. When compared to competitors, Lambert & Butler stands out with their premium offerings and attention to detail.

Pricing: Lambert & Butler adopts a strategic pricing approach, ensuring their products are affordable without compromising on quality. Their pricing is competitive within the industry, offering customers great value for money. When compared to similar businesses, Lambert & Butler's pricing is reasonable and in line with market standards.

Customer Service: Lambert & Butler excels in customer service, providing a seamless experience for their customers. Their team is highly responsive, helpful, and professional, addressing customer queries and concerns promptly. Customer feedback and reviews consistently highlight the exceptional customer service provided by Lambert & Butler.

Website Design and User Experience: Lambert & Butler's website is designed with user experience in mind. The layout is intuitive, making it easy for customers to navigate and find the information they need. The search capabilities are efficient, allowing users to quickly locate specific products. Overall, the website offers a smooth and accessible user experience.

Shipping and Delivery: Lambert & Butler's shipping and delivery policies are efficient and reliable. They prioritize timely delivery, ensuring customers receive their orders promptly. There are no excessive additional charges, and the restrictions are minimal, providing a hassle-free experience for customers.

Return and Refund Policy: Lambert & Butler's return and refund policies are fair and customer-friendly. The process is straightforward, and the company is responsive to customer requests. There are no unnecessary limitations or conditions, making it easy for customers to initiate returns or seek refunds.

Social Responsibility: Lambert & Butler demonstrates a strong commitment to social and environmental responsibility. They prioritize sustainability practices, actively engage in community involvement, and ensure ethical sourcing of their products. Lambert & Butler's initiatives and partnerships in this area further showcase their dedication to making a positive impact.

Reputation and Trustworthiness: Lambert & Butler has built a solid reputation in the industry, earning the trust of customers. They are known for their reliability, credibility, and commitment to delivering exceptional products and services. Customer reviews, ratings, and testimonials consistently reflect the positive experiences customers have had with Lambert & Butler.

Overall Rating: Lambert & Butler receives a high overall rating based on their exceptional product range, competitive pricing, outstanding customer service, user-friendly website, efficient shipping and delivery, customer-friendly return and refund policies, commitment to social responsibility, and strong reputation. Their strengths lie in their quality products, customer-centric approach, and ethical practices. Potential customers are highly recommended to choose Lambert & Butler for a satisfying tobacco experience.

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Contact Lambert & Butler customer service

Phone number

+44 117 963 6636

Website

www.lambert-and-butler.co.uk

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