Lakeview Loan Servicing review: Payments

I am writing to express my extreme dissatisfaction with the recent customer service experience I encountered while attempting to make my monthly payment. Over the past hour, I have been repeatedly directed to the automated system without the ability to speak to a live representative. This prolonged wait time and lack of personalized assistance have caused considerable frustration and hinder my ability to fulfill my payment obligations.

Furthermore, I am dismayed to discover that my previous payment history has been inexplicably deleted from the website. This disruption in my payment records raises concerns about the reliability and security of your system and the potential for future discrepancies.

The combination of these issues, including the unresponsive website, the absence of live customer support, and the loss of my payment history, paints a stark picture of a poorly managed company. I am deeply disappointed by the lack of consideration for customer convenience and the overall disregard for providing a seamless and efficient payment experience.