Lakeview Loan Servicing review: Lakeview doesn't care about hardships OR veterans

Thank you for letting me know that Mr. Cooper nor it's investors support disabled veterans that have reached out to you countless times for assistance. You are the main reason disabled veterans like myself end up homeless. I appreciate you and your investors taking the time, once again, to show your lack of support for the military veterans. How hard would it have been to just add my amount I owe on the back end and extend my mortgage by a few months? Instead, after missing 2 payments, due to the Mr. Cooper software messing up, Mr. Cooper and it's investors would like to put a disabled veteran under more stress by making sure that it is more difficult for said veteran to ever get help. I have missed 2 payments in the past BOTH due to billing software problems on the Mr. Cooper end. Thank you, once again for showing EXACTLY why veterans end up homeless.

I have tried NUMEROUS times to get BOTH Mr Cooper AND Lakeview Mortgage to work with me by applying for a hardship, which would be just to add my late/missed payments (2) on the back end of my mortgage, extending it by 2 months.

Not only do they NOT care but they refuse to let me record our call even though they get to record it on their end.

You can't even reach your assigned loan specialist.

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